“At home waiting for a parcel
Get a text saying
"We attempted to deliver your parcel IEXXXXXXX today from BALMER LAWN GARAGE LIMITED. We have left a card with details of what to do next. For updates on your parcel visit parcelforce . com/track-trace?trackNumber=IEXXXXXXX"
went and had a look at the letterbox nothing. Had a look at my CCTV nothing. Ring doorbell nothing.
Made a call will get local depo to call. 2 hours later still waiting.
Had my neighbour come give me a card with my address. Made another call for the rude woman to hang up on me. Rang again and explained only to be told local depo will call within 2 hours.
The missed delivery note don't even have a parcel tracking number yet I need to pick it up from my local post office. How is that possible?”
“There was not one single time when I did not have some problems with this service, esp. with international packages!!!
Items sent to wrong addresses, packages returned without any notification of attempted delivery, etc. -- you name it, they did it!
This whole organisation should be scrapped for good.”
“Absolute scammers! Ordered a parcel from Australia, awaited patiently for the customs and duty invoice which never came. They made no attempt to call me despite my mobile number being clearly written on the package. They then returned the parcel literally to the other side of the planet because the duty hadnt been paid. I now have to pay another £60 for postage and they are unwilling to compensate me! They get paid twice, I loose out, not to mention the environmental damage in flying my package half way round the world TWICE!
Oh and then when I made a formal complaint to them they responded telling me that parcel is in Sydney and they cant give me a delivery time… yes because they sent it back there the morons!
No attempt was made to send me the customs invoice and one short phone call from them could have prevented all this.”
“Some of your drivers are too lazy and think they have every right that deliver just park up on middle of road to do deliveries when they should park on the side of the road.”
“I send parcel 4 month ago to Italy. It was 2 month on its way and my friend forgot about it, so when it is arrived she was confused because the postman didn't tell her from who is it and asked her pay tax 15€, she says I don't know anything about it (she completely confused)so they took parcel back to UK. After 2 month the parcel got lost in wrong port. No apparent. I rung 3 times, they promise me it will be sorted in 2 days but 2 weeks gone and I still don't have any information. Parcel was included kids clothes- present for her birthday. I am very stressed. No celebration for kid, also this clothes will be small when return to me. Please never send parcel with this company because you will regret it. UK and Italy 2 big progressive countries but acting like I send parcel to polar bear in middle of nowhere. I cried few times. I really really regret I choose this company.
Still waiting for my parcel or refund”
“"attempted delivery" - you use this phrase a lot. I do not believe it means what you think it means.
It is customary to knock and / or ring the doorbell when attempting delivery. Today was perhaps the twentieth Parcelforce attempted delivery where the driver did neither. Useless. Nobody should use you as their courier.”
“Similar to the reviews below, this is an awful awful company! Just to give a brief overview, I’ve haven’t receive my order as it's been STOLEN from London East depot. I order airpod pros.
From the start, there was no redeliver card left for instructions, so called Parcel Force to arrange the redeliver.
I spoke with at least 6 different people in arranging a redeliver and every time I’d been met with a reason as to why it could't be delivered. Initially when I spoke to them on a Friday, they arranged for it to be delivered for Monday. However when I hadn’t heard anything, I called up & they explained that someone had marked it down as “collect from depot” and that they’ve arranged a redelivery for the following morning.
Same thing, nothing arrived and when I called they said it would be delivered between 1-2pm. After 3:30pm I called again and was told nothing has been done and now will arranged a redeliver for next morning. Once again when I called that morning to clarify they said no such thing had been processed and that the item needs to be searched for as its been a “long time”. Finally i get a call back from the depot explaining that they've searched and the item has gone missing. It's airpods so i wouldn't be surprised if someone decided to pocket it
During this waste of time, they’ve claimed that the depot has tried to call me but I haven’t received any calls. And when I’ve asked to speak with the depot directly but they don’t have direct line.
Just a flimsy apology and was told to apply for a reimbursement. That doesn't make up for lost time, being told i have a delivery, staying home for DAYS on end only for nothing to arrive is ridiculous.
I can't stress enough, totally AVOID using parcel force. Not a single employee will be able to help with any enquiry.”
“Requested them to leave parcel in the outhouse using the link they sent. But then received an email saying 'if you are not going to be in we will attempt re-delivery on Monday and if you are not in that day we will leave in the outhouse'. So now I have to stay in after all as I need it this weekend!”
“Paid for next day delivery with instructions to leave in porch if no reply. Missed delivery, and card posted through letterbox saying will attempt following day. Next day I left signed note on door to leave in porch. Did not follow instructions and left card saying returned to depot.
Drove to depot following day to collect parcel and informed staff member about driver not following instructions ( even though no signature was required) basically told me he couldn't do anything about it, and had no way of finding out who driver was!”
“I received a package sent from Poland repacked in a parcelforce bag shoes that were included in the contents of my package were stolen there are thieves working there !!!!!!!!!!! Customer service not helping at all!!!!! Parcel come from Milton Keynes depot,”
“Unfortunately I can not give a star so you got one for existing because that's all you do. My friend send it to me (from UK to Poland) parcel with a quite expensive, for me, content. It vanished. It took them two weeks to tell me that it arrived in destination country but it didn't it is 100% with Parcel Force possibly in Coventry depot. It's been 5 weeks now and nothing. My friend opened investigation but that haven't solve anything and parcel is still missing. I lost my faith of receiving it and patience but this is just a beginning. I will keep looking for it until I'll find it and I'll write as many negative review I can possibly do on all the websites I can find for many years to come. Since it seems that item was stolen that's how I'll treat it and write about it.”
“Neil Graham in the Belfast Depot was a star in advising and arranging shipment for a suitcase to Spain. Don't book online as it's a nightmare and doesn't work. I spent numerous hours trying to sort out a booking when no labels were sent, no shipping number etc so couldn't be tracked. Went down into the local depot and Neil had everything sorted in no time. Had to cancel the online order - not easy as they couldn't find the booking number as they hadn't issued one! Note express next day delivery doesn't mean next day, in my case it was the day after - Neil did advise this.”
“After being in constant struggle with your representatives over the past few weeks, I can only say that your service is of low quality and that I will never recommend it to anyone. I sent three bags from london to Stirling on 29/10/2021, of which only two were delivered. The third bag (PBPV6632270001) magically disappeared from your depot. I cannot accept this because the bag has particular print and colour so it cannot be easily lost among 100,000 cardboard boxes. What make matters worse is that your staff is not cooperative and doesn’t provide any updates/information. You don’t care about your customers. I am very disappointed.”
“A disgrace - AVOID LIKE THE PLAGUE - NOT FIT FOR PURPOSE - DEAD THINGS LYING ONTHEIR BACKS AT THE BOTTOM OF PONDS COULD DO BETTER - INCOMPETENT, NEGLIGENT, AMORAL, IMMORAL, ETHICALLY CRIPPLED.”
“My mum sent me a package from Australia in time for Christmas. She paid extra for express delivery. It had now been 4 WEEKS! My mum had been tracking it on her side and it was apparently waiting for delivery and had cleared customs. She asks me if I can contact them from my side, so I did. Just to be told that it is now on its way back to Australia because the customs payment wasn’t paid?? I said I was never informed or receive any statement about a payment, and her response was “yeah, sorry”. What an absolute joke.”
