“Wish I could give minus points too as this issue caused so much frustration and stress.
Was supposed to receive the parcel on 5th October and now it is the 18th. We spent more than 8 hours on the phone talking to various staff at the Essex depot but every time we called there was no record of any of the requests to change address online or over the phone, agreement to wave delivery fee due to their incompetence, and querise about why there was no delivery when they said there would be a delivery the next day (this happened several times). Apparently they write the outcomes of these conversations on pieces of paper that then get lost and no one knows anything about them.
Worst service ever. I just want my parcel from my grandma! Can someone please solve this otherwise I will never use this service again.”
“I would have actually given them minus stars if it was available but I had to select 1. I sent a parcel to my daughter as part of an early Christmas present. The item was collected on 3 October sent Express AM so 'should' have been delivered no later than 4 October, it's now 18 October and still no parcel. They originally admitted that the driver didn't put an address label on it, they then after reviewing CCTV saw that the parcel had left the depot in Coventry, I asked how could this happen considering it hadn't got an address label on it and it couldn't have been scanned onto their systems. No reply to this... We then find out that it had been delivered to a wrong address, thankfully the gentleman that received it rang and told them he had got it in error, if he hadn't of called we still wouldn't know where it was. Since then, I have been told it is due back in the depot tomorrow and it will be sent straight to the manager a Lewis Wilson who will give this his priority on the 10 October and get it re-delivered to the correct address. Well this manager can't be any good because I've been chasing them ever since, I was then told sorry it hasn't actually arrived back at the depot it is at the hub, 2 days later eventually told it hadn't even been collected from the gentleman who had received it in error. I have now been told that it was collected on 13 October in the evening and they will attach the correct address label and re-deliver this on the Monday 17 October, it's now Tuesday the 18th and I'm still waiting, I've now been told to keep an eye on the tracking as it will be updated by Wednesday. As you can imagine I'm not holding out much hope on this and am expecting yet another excuse. I have never ever received such bad service in my entire life, it's just disgraceful. Why oh why I should be the one that is having to chase and try and find out where my parcel is I will never know, especially as Parcelforce have admitted they are at fault. It's just been a catalogue of errors from the start. How they can misplace a 40" Television I will never know. The worst part about all of this is because they haven't said it is 'lost' I can't even claim on the compensation. I will never ever use them again and neither will a lot of my friends and family. If you haven't got good customer service you may as well not bother being in business.”
“I was sent a parcel from the UK. We paid extra money to get it in two days. Now has more than 4 days. In the system shows that the parcel has arrived to its destination, we called them they said the parcel is not even exported yet. I never ever experience worse service as parcelforces. They need to be ashamed of themselves . Every one is complaining. If you are not able to do something don't do it and leave this business”
“Parcel went to wrong depot so delivery time missed.
Other couriers never seem to have this problem and as Parcelforce has been around a long time it would be assumed that they have learned by their mistakes. But that's not the case and this is just the tip of the iceberg in their long solid road of cock-ups.
This parcel was sent to me so I had no say in the matter of which courier was used. But whenever I send a parcel I NEVER use parcelforce as they allways cock it up.”
“This is the picture that tells the story.
I've had Parcelforce twice indirectly (Ikea order, package from another country...) so I wasn't in grade to decide if picking Parcelforce or another one.
https://goo.gl/photos/8RUu1MVozSzfyUYH7
After going out from work to get the package, having a SMS in my face while waiting saying they tried to deliver (I was at home as the picture demonstrates) and no card was left, I suddenly called. The driver was there after 10 minutes and didn't say a word.
Why is this business still on the market?”
“Not very good at all. Nobody picked up a box for the entire day. I left a message using the form on the Contact Us page. It was never answered. I called the local depot three times; each time I was told that somebody would call me to arrange a time for pick. Nobody ever called. I suppose it is difficult to change a public service mammoth bureaucracy like the Post Office into a private service gazelle, but after so many years of trying the performance should be better than it is. On two occasions the local depot 'could not be contacted' and somebody else answered.”
“Once again Parcel force failed to deliver in the time paid for. My two parcels were sent on a 48 hour delivery. The first arrived on time but the second disappeared into a hub. It was delayed by at least a day as I write this and who knows for how much longer.”
“Absolute garbage service. Tried using Parcelforce for my business but quickly realised there's a good reason they're the cheapest out there. Parcels (perishable) undelivered or delivered days late (despite being on "next day delivery"and clearly labelled PERISHABLE). And going through the claims process is designed to make you just give up as they really will make you jump through hoops despite them being in the wrong, ridiculously time consuming. I quickly changed courier.
Now having ordered something from another company I am expected to stay in 7.30am - 17.30pm so that they can deliver. They've supposedly tried to deliver 3 times this week twice when I was in and nobody knocked on the door, third day the lady I spoke to at Parcelforce told me to give her my number to pass onto the driver (which i did) so that he/she could call when they were nearly there so I could look out for them- call never came, surprise surprise.
Sham of a delivery service and there's a good reason your review score is so low. Sort it out Parcelforce.”
“Parcel marginally over the weight limit. Has no facility for paying a supplement to cover any extra cost involved. Returned parcel to me next door. Driver had a grinning "couldn't care less" attitude. When I said I would add my negative review to the rest online, he said "Do what you want" Trouble is Pacelforce as the ex arm of the Royal Mail picks up a lot of the incoming parcel business from abroad simply by default. It's a bit like BT with their line rentals - you have a privatised monopoly so you get the worst of all world's! My advice - avoid like the plague and go to any of the other couriers such as USB (very good), TNT (excellent) or DPD (excellent). I had so much trouble with these shysters in the past at the SE depth in Charlton, I must have had a block to choose these jokers. They got £30 quid on my money for fxxking me about!
Avoid AT ALL COSTS”
“Waited for a delivery, either the 26th or the 27th. After waiting most of the morning on the 26th, I left the house, to finding a card on the floor stating'no-one at home at time of delivery'. I called to explain what occurred. I was advised the package (microwave) was still on the van, notnyet at the Post Office, and delivery was re-arranged for the 27th. I again waited most of the morning, then decided to check the tracker, and found that the package was at the post Office anyway! I then called to make a complaint, which was not well received by the female that answers the phone at the depot. She was quite arrogant, and She implied heavily it wasn't my doing, and that they could only re-arrange delivery for three or four days later. I had specifically taken you days off in order to be at home when the microwave was delivered, and was not going to do it again. I then had to make my way to the Post Office, and return in a taxi, more cost.i would not recommend this company at all.”
“Horrible service! Never use it. I send a parcel a week ago payed 107 pounds and they keep my parcel due to restricted item which were batteries. They should send my parcel back but no they take it for themselves. Rubbish company”
“Parcel out for delivery on Wednesday according to their tracker - waited in all day only to find later the tracker now said 'insufficient address' Phoned Parcelforce to confirm address and give them my phone details in case there was a further problem - was assured item would now be delivered on Thursday. Waited in all day Thursday only for exactly the same problem! Spent another 20 mins. on phone to Parcelforce on Thursday confirming all details again - was assured would definitely be delivered on Friday. At no time did anyone (e.g. the delivery driver) have the sense or courtesy to phone me! Checked their tracker first thing Friday morning only to find the parcel was still not out for delivery. Phoned yet again and was told there had been an error and parcel had not been sent out for delivery on Friday after all and it could now not be delivered until Saturday or Monday! Explained that I could not waste more more time waiting in and instructed them to return the parcel to the sender & that I would phone the sender to cancel the order which I duly did. Not expecting to hear anymore from them, I was amazed when the door bell rang around midday on Friday - it was Parcelforce with the delivery! Asked why it was now being delivered when I had asked for it to be returned, he just gave me a an angry look and said he would take it away again.
All in all an utterly miserable experience (not the first time this has happened with Parcelfarce) and will avoid any supplier that uses Parcelfarce in the future!”
“I ordered a bottle of whiskey from a company based inScotland.
On the day I received a text message from Parcelforce telling me that it would be delivered before or on 19 September. The day before the 19th I received a text message saying that it will be delivered on the Monday 19th . On the morning of the 19th I will receive the text message telling me that it would be delivered between 10.16am and 11:16 AM it was delivered at 10:45 AM. That's what I call excellent service and based on that service I'm going to use Parcelforce all the time I don't think I've ever had such excellent service from a parcel delivery company. I'm not sure why these other people are given them such bad reviews but for me it seems like a five star company.”
“Attempted delivery several times - latest being today when I was out for 15 minutes having taken the day off work to wait for the parcel! The problem is that they do NOT allow any statement of a necessary delivery window. Also I am told that the parcel is being held in Stoke and I live in Stockport. That inconvenience rules out my driving to collect the parcel. And finally, the web page is totally inflexible with absolutely no option to communicate to them other than via a web form to customer services. We'll see if they reply to my frustrated query.”
“missed a delivery on Wednesday and called to reschedule to the post office for Friday. I got a text later that day that it will redelivered, I went to the post office on Friday and I was informed there was no attempt to deliver.
I called Rotherham depot and spoke to Kelly, she explained that they can redeliver on Saturday but I would have to pay, we had a little back and forth and I asked her to transfer me to her manager. Apparently the manager was too busy to listen to my complaint and I would have to pay the £12 charge.
There was no alternative or gesture or good will. I have heard a lot of bad reviews about your company and I was actually nervous to even have my parcel delivered by your company. It's unfortunate you are actually showing me what your company really is which is the worst.”
“Parcel Number: FWFS2232427GB
Claims Number: WC-1171788
Dropped a golf club driver off at local post office on Mon 8/8/2016 for ParcelForce 48. Tried to track it two days later, no information. Called their service team countless times, got transferred to their Coventry Hub, spoke with Colin, he told me that somehow they had put the post office address on the parcel and were going to deliver it back there. *The correct address label had been put on the box by myself!! Colin said he would find it and call me back, Hey Colin I'm still awaiting that call!! After countless calls and visits to the post office they found they parcel in the North West. They finally delivered it on August 19th, great 48 hour service. You can only claim for the postage costs, outrageous!! it cost me a fortune in time and calls sorting this out. The staff there are still in their "Nationalised Industry" world and don't give a damn about customer service. Will never use again and neither should anybody.”
“Ordered Global Express for international delivery within 24 hours. It still hasn't arrived. It left the UK 23/8/16 and today is 27/8/16. I've been told to expect the delivery sometime on Monday. Your company is not fit for purpose.”
“Received a text advising delivery between 12-1pm , remember them being a terrible service and they lived up to my memories , also after contacting the South East Depo , which seems to be completely incapable of providing any sort of customer service , advised the delivery would be before 6pm , its the next day , delivery not received , apparently Manager would contact me but no call . They are not fit for purpose”
“I ordered something and they delivered it as written but there was no card left that where is my item. Than the Parcelforce sent me ro the Royal Mail. Noone find my item and I ordered a new one,and same thing happens. They are not friendly and seems like dont want to help. I am really disappointed.”
