PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,157 Reviews

96 %

of reviewers recommend PC Specialist

Company Reviews

Questions

Metrics

4.8

Based on 4,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how PC Specialist made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PC Specialist 4 star review on 17th January 2025

268

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good communication throughout the process - including regular emails letting me know the status of the build, the QA, the despatch and delivery. The PC does run a bit hotter than I expected and have had very helpful emails and calls with the customer service team to resolve.”

Helpful Report

Posted 9 months ago

“The order process was relatively simple although the filter and comparison options when choosing the laptop configuration could be made more powerful and flexible. Other than that the build was quick, the tracking excellent, delivery on-time and the performance of the laptop frankly staggering for the price paid. I'll definitely be using PC Specialist as my 1st choice in the future.”

Helpful Report

Posted 9 months ago

“Fantastic customer service from start to finish. A great build on my gaming pc, good advice. Contacted help line for a windows licencing issue, delt with immediately. Would definitely recommend.”

Helpful Report

Posted 9 months ago

“Beautifully built, easily edited specification if required and arrived in good time”

Helpful Report

Posted 9 months ago

“The customisation is easy but if you're out of touch with the current PC world I would definitely recommend checking on the forum if your chosen spec is OK before ordering. I did and I was advised almost everything I had chosen was wrong and given good reasons why. I changed my order to the advised spec and it's been great. The forum is obviously not PCS employees just friendly individuals with vast knowledge they're happy to share. Once the order was placed there was constant information about its progress and it arrived in 7 days despite originally saying it could be 10 to 14. They even added in the cables for me to add two old SATA drives from my old machine with all my documents on. So far it's been flawless and hopefully will continue to be for a good few years to come.”

Helpful Report

Posted 9 months ago

“PC Specialists are great to deal with. From the moment of ordering right through to the delivery they kept us informed. Their prices are competitive and the machines are built to a high spec.”

Helpful Report

Posted 9 months ago

“First time ordering, computer is great. Had some issues setting up (my own fault) and support called me within 5 minutes and resolved the problem. Excellent experience so far.”

Helpful Report

Posted 9 months ago

“Order came quick without any issues, also fairly easy to set up!”

Helpful Report

Posted 9 months ago

“This is my first time ordering from PC Specialist and it's been great. I've had a really old laptop for 10 years where the hardware was limited so was in need of a big upgrade. I was able to fully customize that my PC*. I did months of research to get the best what I could get for my budget. My build came to £1399. Delivery. I've had the PC for about 2 weeks now, it took about 7 working days for build and delivery. Happy with the time it took, the quality of the pc is a lot better than I thought. It was well packaged, however the packing foam that was put in to fill between parts of the inside of the PC was quite tricky to get out, I was worried to break something as it was so lodged in, just be careful when taking that out. Also if you get a wireless network card, you attach the antennas. I did have an issue with some updating feature restart problem with windows 11, and I contacted PC Specialist, and got back very quick responses with a solution. I was able to follow these and sort the issue out in Command Prompts. The PC works brilliantly and so much faster than anything I've had before. I use it for 3D software such as blender and I've also now been able to play games like Star Wars: Fallen Order and others on Xbox Game Pass. *The monitor, Keyboard, speakers and mouse in the images are not from PC Specialist.”

Helpful Report

Posted 9 months ago

“Easy to use website with good value. Good customer service and communication. When the PC arrived the packaging was good but unfortunately the PC wouldn't start at first but after checking all the cables inside and reseating the ram it seems to be working great now. When it wouldn't start PC specialists were really easy to contact and helped me check through the computer on the phone. Only downsides with my experience so far was sometimes the website wasn't the easiest to navigate and when picking parts it be great if the stats and info and images on the parts was easier to see but this is a nitpick. Other downside was the stress with the PC not starting after shipping (was more of the fault of the delivery company since the box arrived with the up arrow down!) but the customer service team were very helpful and after I got it to boot helped me test it and make sure all was good. The real good side is the Warranty and parts and service and overall alot easier then building it my self... plus the cable management inside is very well done. So far quite happy with my experience and would recommend.”

Helpful Report

Posted 9 months ago

“Good customer service, fast delivery and easy to use website”

Helpful Report

Posted 9 months ago

“Overall a great experience. Easy to order, website & emails kept me informed as to progress and quick delivery. Very satisfied customer”

Helpful Report

Posted 9 months ago

“Excellent service and communications throughout the process, was thrilled to see 360 degree images of the PC once it was assembled. The computer has made my Adobe Lightroom image processing a happy time again :-)”

Helpful Report

Posted 9 months ago

“Kept me posted during the build phase so I could follow along even showed me a 360 image once built! I love the machine it's running great!”

Helpful Report

Posted 9 months ago

“The 2nd computer i have bought from PC Specialist both good value for money and have been running well”

Helpful Report

Posted 9 months ago

“Great service, first time getting a built-to-order PC rather than building my own, price was great compared to buying all the components individually and doing it myself. Impressed with the PC design process and feedback on how the order is progressing, the 3D images of the build in progress is a nice touch. Overall extremely happy with the finished PC.”

Helpful Report

Posted 9 months ago

“Order processed quickly. I was kept informed during the build. The only negative was with the delivery company not providing suitable notification before delivery.”

Helpful Report

Posted 9 months ago

“Great service and good price delivery could be quicker but overall very happy”

Helpful Report

Posted 9 months ago

“Easy to use and helpful website. Great communication during build and swift delivery.”

Helpful Report

Posted 9 months ago

“Customer serice, great Build quality, great (as expected) ease of ordering, great delivery, great build time, great price, great HOWEVER..... Why, when i just haded you £4k for a pc, have you PRE-REGISTERED MY COMPONENTS TO YOURSELF???????!!!!!!! Thats a deal-breaker for me and I've lost trust in your company as a result. I was buzzing to get my new PC and you've completely dampened the whole experience by doing this. Feels like i don't/won't even own my own product now. for example, I can't register my motherboard and claim the ROG points because you've registered it.... you havent provided serial or check number so even if i wanted to attempt to register, i have to strip the pc to bits to get to the well hidden label. it's theft imo when I have have paid for something but you've taken the attached perks. If it was made clear when ordering that you would do this, I would 100% not have ordered it. I'd have paid the extra £200 and built it myself. It's not rocket science to build a pc. Obviously, I'm very disappointed with this and won't order from you again, nor would i recommend you based on the way you've knowingly done this (customer service said he has had the same complaint several times and has raised it as an issue but nothing was done about it) and then said "oh, it's for warranty purposes". The customer service - i spoke to somebody for about 10 minutes. got through first time on phone. Cant really knock that service.”

Helpful Report

Posted 9 months ago

PC Specialist is rated 4.8 based on 4,157 reviews