PC Specialist Reviews

Name: PC Specialist
Rating: 4.78

4.8 Rating 4,504 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 4,504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 23rd April 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality, super happy with standards and constantly aware of how progress was going throughout the making of my pc”

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Posted 7 hours ago

“Product arrived in perfect condition and worked great on all games without any issues”

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Posted 1 day ago

“Product arrived in perfect condition and worked great on all games without any issues”

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Posted 1 day ago

“Generally happy with the build. Looks smart and clean. had to call up to change the standard NZXT Fans with the corsair fans which was fine. but when the build was underway i was told they had no 140mm for the bottom which is disappointing.”

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Posted 2 days ago

“Competitive price, easy to spec to personal requirements. Only slight downside was delivery took a little longer than expected.”

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Posted 2 days ago

“So far so good. Only had the PC a few weeks but looks well put together. Packaging and delivery were great. Very pleased.”

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Posted 3 days ago

“This is a very well built Intel based PC. Over the last few years I have bought 6 PCs from PC Specialists. All have been excellent, and the original PC is now about 12 years old and still going, with the only "repair" being I had to replace the CMOS battery. I firmly believe that buying a good quality PC represents good value in the long term. The negative this time however, is that I was extremely disappointed that when the PC arrived it had no Bluetooth. When I contacted support for clarification I was told that this motherboard does not have integrated Bluetooth, and I did not spec a Wi-Fi card that usually includes Bluetooth. I was unaware of this, and annoyed that the final spec did not highlight this, indeed Bluetooth is not mentioned at during this design stage at all. I liken this to buying a new car and it arriving without a steering wheel as I had not specifically requested one. Bluetooth, like a steering wheel is just assumed to be "part of the device". I didn't specify a Wi-Fi card as I use ethernet, so in my opinion the final summary should highlight that my PC would not have Bluetooth. I am confused as Bluetooth does appear in the device BIOS. An offer to send a Bluetooth card maybe at a reduced price would have been appreciated, but to me the main problem is that the lack of Bluetooth should have been highlighted at the design stage. This has left a sour taste, and although I have been very pleased with my Specialist PCs over the years I may shop around for the next one. All for the want of clarity - very sad.”

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Posted 1 week ago

“Very quick and efficient service.”

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Posted 1 week ago

“Pc specialist had a range of amazing parts and selection for me to choose from and most importantly offered finance which is why i ultimately bought the pc. The cable management was great and everything was as expected. The only bad thing i would say was too much Microsoft office bloatware was installed and it took a while for me to get my pc but other than that, everything was amazing.”

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Posted 1 week ago

“Everything was perfectly packaged, setup was easy, overall a good experience.”

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Posted 1 week ago

“I was trying to buy a fairly basic laptop but when I looked at the well known companies, they offered very few customisation options. The PC Specialist website was easy to use and had all the options I required for screen size, disk configuration, OS and CPU. Their pre-sales support answered the phone very quickly and were clear and helpful. My PC was built in a few days (ordered on Monday, delivered on Friday) with an update as stage was completed. The packaging was excellent. Setting up the laptop was as straightforward as these things can be. The one problem I had with my external monitor not being recognised was fixed in a few minutes with a call to Support. I have now been using the laptop for a week and it is performing as I had hoped.”

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Posted 2 weeks ago

“The laptop runs really well and was pleasantly surprised how quiet it runs compared to my previous laptop. I would recommend PC specialist if you don't have experience PC building.”

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Posted 2 weeks ago

“Customer service has been excellent throughout the process. From what I can tell, the hardware seems good. The fan is strong and the case is well ventilated. The machine arrived as expected. However, I'd recommend ordering without Windows. The Windows image installed was over a year old, required many hours of updates, and then started erring out when updating. I spent many hours trying to fix this, including doing a full reset and talking with their customer service for hours. The technician informed me that this issue occurs somewhat regularly with their computers. Finally, once I downloaded a brand new Windows install from Microsoft and installed it via USB, everything is working perfect.”

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Posted 2 weeks ago

“this is my third or fourth desktop in 20 years or so. PCS are my go to computer builder. Now retired, so don't need to much sophistication, but basic is good. Easy to build, but some options not available in basics, eg disk drives. Still getting to grips with Windows 11. Sometimes change is not always for the better! Cut and paste in Outlook appears to have disappeared and I'm having trouble getting it back. Otherwise all is OK”

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Posted 2 weeks ago

“Fast delivery and flexibility to choose specifications to suit my needs. As a Linux user I would have appreciated more detailed information about the build to assist with driver selection.”

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Posted 3 weeks ago

“Quick build and delivery, and bonus "in progress" pictures during the build.”

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Posted 3 weeks ago

“Return customer, when I wanted to replace my old pc it was a no brainer to use pc specialist again. Excellent service and good communication during build. When it arrived I was very pleased with build quality and cable management”

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Posted 3 weeks ago

“Impressed with PC Specialist as a company to deal with. Minor gripes with website, e.g. couldn't complete order after specifying storage partition sizes and website kept "forgetting" that I had specified a USB recovery media. Sorted ordering with short telecon with staff. Then slight confusion with delivery company as were awaiting my call to arrange a suitable day to deliver (?), although I am in a remote-ish location. Also had reason to call support after PC received, as having trouble installing paid-for MS Office 2021. Theodor B could not have been more helpful (pre-installed Office 365 was causing the problem... delete it and associated language packs!). Despite these minor issues, PC seems well built and came with a box of "bits" should I choose to upgrade further. More than happy to deal with them again.”

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Posted 1 month ago

“Recently purchased a hi-spec gaming PC. Service was excellent. I was kept informed of progress of my custom build following placing my order. When the PC arrived one of the fans was not working and one of the case feet had lost its rubber foot. I contacted tech support and was able to identify a fan power cable that had become disconnected. I was also sent a replacement foot. PC Specialists dealt with my issues quickly and effectively and I'm very happy with my new PC.”

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Posted 1 month ago

“Very happy with my experience with PC specialist. overall took 9 working days from clicking order to receiving it. Been using the computer for 2 weeks and its working perfectly. The only issue I had and reason its not 5 stars is the GPU mount was touching the fans of the gpu and it was making really loud noises when the fans were fully blowing of plastic being hit. not sure if the mount moved during shipping or when taking off the protective covering. I just moved it a little and its now not hitting the fans. this is quite a minor issue overall as the system regardless works completely fine and I would absolutely recommend pc specialist”

PC Specialist 4 star review on 10th March 2025

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Posted 1 month ago

PC Specialist is rated 4.8 based on 4,504 reviews