“The service was excellent from the initial salesperson Steven and kelly who dealt with the handover. They helped to make the whole experience go smoothly, I have bought from peter vardy previously and am pleased to say the service is still as good and that is what made me go back again.”
“I am delighted with the deal I received from Peter Vardy, Motherwell, when buying a new car. This is the fourth new vehicle I have bought from them and they are always my first
port of call.
All the staff who dealt with me were friendly and efficient.
I would have no hesitation in recommending them to friends,”
“On 07 August 2014 I ordered a new Land Rover Freelander 2 SE Tech Manual with electric front seats and spare wheel from Peter Vardy Aberdeen. On the 15th August I went to collect the car, paid for it by debit card and then discovered it had manual adjusting seats and no spare wheel. I require electric front seats because of my wife’s back condition. I received an apology from both Salesman and Sales Manager, presented with a bottle of champagne and was told that a new car of the correct specification would be ordered and meantime to use the car without electric seats until the new one arrived. On 18 August a Customer Relations lady told me that someone would get in touch with me when the new car arrived. On 29 August, I decided to check on progress only to discover that a new car had not been ordered, because Land Rover Freelander 2 SE Tech are no longer being manufactured with electric seats. So far I have been given 3 options, an automatic version or trading up to a Freelander 2 Metropolis or considering trading up to an Evoque. I do not want an automatic car so that rules out the first two options. The salesman I dealt with is supposed to be phoning me today with other options but at 2.45 pm I have not received any such phone call. Is it really so difficult to supply the car that a customer has ordered? Buying a new car is supposed to be an enjoyable experience but all I have experienced is disappointment, stress and anxiety AND I still have a car I didn’t order and don’t want because lack of electric front seats means that it is not fit for my purpose.
I would be more than willing to give a 5 star rating if only Peter Vardy would supply me with the car I ordered or maybe a suitable deal on an Evoque taking into consideration all the stress and anxiety I continue to suffer.
David Evans
blue@kemnayvillage.fsnet.co.uk”
“Good service from 1st enquiry through to purchase of car ! All staff very courteous and helpful ! Special mention for sales advisor Glen Gilson ( Perth outlet ) who made the whole process simple and efficient ! Have recommended Peter Vardy to friends ! Well done !!”
“hi my name is peter shaw I brought a new insignia love the car how ever have a few problems ,when I ordered the car I was told I would have a full tank of fuel and i asked for parking sensors and roll down blinds when I drove off I noticed I had quarter tank of fuel and when I parked I couldn't work the parking sensors so I got the manual out. and to my surprise I had no parking sensors so I went bk and was told to ring some one to get them fitted, also I had rear blinds fitted but not the ones I asked for if I new I was going to get the push in blinds I would of had the windows blacked out I asked for the ones you pull down yet again miss sold, the people were nice but thats sales for you , how ever I am not too happy with being miss sold stuff i never got when you ask for something you think your getting also the money I have spent, kinda upset i think my next car will be ford again as i know i would get what i asked for your kindiste regards mr shaw”
“Bought a Fiat 500 from Peter Vardy Motherwell and im very pleased with it. Smooth transaction with Declan Hattie, Kelly Cuthbertson very professional with handover. Would highly recommend them to anyone to buy a car from. GREAT WEE DEALERSHIP, FAB STAFF”
“Overall i received excellent service from the mobility sales woman . Although yet again i was rather annoyed that the car was not supplied with mats to protect the carpets . Where as my local ford garage up the road were only too happy to supply them for my mondeo . And as for the complimentary thank you gift i received i was disappointed that i was given a MUG advertizing peter vardy rather than flowers which i feel would have been far more appropriate . So that is the reason for giving 4 stars and not 5”
“Recently bought a vauxhall Adam slam model on the 20/08/2014
Salesman was very helpful and was really good at helping me pick my car
Car was delivered on time and picked up with no issues
Would buy another car from Peter vardy aberdeen
Great people good company :)”
“Andy Lax was very helpful and patient as I made various enquiries about purchasing a new Mokka. He took the time to answer my questions and then to go over the same issues when I wanted further feedback. Since purchasing my car, I have approached two friends who were interested in my vehicle. One bought a cheaper competitor's car. The other is keen to let me show him what the Mokka is like. Hopefully, if he likes it, he'll consider buying one for himself.”
“My only fault with the service I received was regarding a query I had less than 3 days after I picked up the car. I called many times and left various messages for the staff member who handed over the car to call me, when this didn't happen I asked for the staff member whom I purchased the car with to call me again this didn't happen, I then asked for the person who arranged finance to call me which eventually happened. I explained my query and they said they would look into it, which did happen however the resolution to my query took almost 2 weeks to be completed and this was only after a courtsey call from another staff memeber that I mentioned my initial query of over 10 days. Again I waited on the person dealing with my query to get in touch, which they did the following day.
I feel that all customer service was 100% attentive before & during the car purchase but left disappointed following the sale.”
“I have purposely left my response to your email a few day in order for me to calm down and re-evaluate my opinion of your company. It is now the end of the week and unfortunately my opinion has not changed. The service I have received has been appalling since the moment I told the salesman I wished to purchase the car right through to this moment and it still continues. Firstly my salesman Scott Patterson was very hard to get a hold of he left me a voicemail on my mobile phone which due to my working location I do not get a signal and when I tried several times to contact him he was never available I was assured by your reception staff (Female) and now having been into the showroom again I can safely say it is the young lady with the dark hair that is always tied up, he attitude was awful too very rude everytime I have spoken to any of the first line staff apart from the male they have been less than helpful and challenged everything that I have asked them even cut me off a few times. When I did finally get a hold of Scott it was to tell me that my finance had been agreed and when was I coming in to exchange my car we had told him that we didn't require the car until nearer the end of August as we had a cherished transfer that we needed to swap over this was not good enough as Peter Vardy needed my old car in and we had to come in the following Wednesday 20th August at 9am which has not been long enough to get my registration plate swapped over and to date I'm still waiting for this to be done as no V5 has arrived yet. On the 20th I appeared at the time of my appointment and said to the young ladie (as mentioned above) at reception that I was here to pick up my NEW car after approx. 5 minutes and her asking me several times "what's the registration and the name" and being told to take a seat she eventually came back over and asked me when I handed in my car to which I replied "sorry I have the keys here I'm here to swap into my new car" oh was the reply and then I was shown down to the handover area of the showroom and a young lad called Cameron took over. I have no complaints regarding Cameron he explained that he was new and just learning regarding all the paperwork - not a problem everyone has to learn their job at some point. Handover continued all my paperwork was explained and signed and then the "big" reveal. On checking over the car after everything had been explained to me I noticed there was still a scratch on the nearside wing-mirror which after agreement I said fine just leave it. I then sat in the car and noticed there was a chip on the front windscreen just to the left of my line of sight which no--one appeared to have noticed whilst preparing the car?? you can't miss it. I was assured this would get fixed they would get my car booked in for the repair to be done, both Cameron and Tom (the manager) apologised for this. My handover was completed and I went to drive out of the car park. As I turned the corner I noticed that the parking sensor warning light was on the dash so parked up and went back in to explain about this as we had mentioned it to the salesman when we test drove the car. The handover team checked and it had apparently been fixed according to their records. Tom took the car for a short drive after checking and agreed that we would get this booked in for the same time as my windscreen. I then drove home and realised that I had left some items in the small compartment next to the steering wheel so called back into the showroom and explained this to someone (sorry can't remember his name) from the handover team and said that I would be back in to pick them up in the next day or so as I was just away to leave for my work but if someone could go and take the items out of my old car for me. I was told yes not a problem. Well obviously it was a problem as I came back in on the Saturday and no-one could find said items could I come back on Monday yes not a problem, Monday when along and no one could find the items again so they said they would go and look for my old car and check the compartment. After approx. 15 minutes the young guy came back as he couldn't find the car he had looked in the car park the other car park and the workshop to no avail, so basically I was told sorry can you come back tomorrow when Cameron is back he might have the items locked away somewhere. In the meantime I have not been able to get my car parked at work as one of the items was my parking pass and my key for the car park at the hospital which as you may appreciate is not easy to get parked at. So Tuesday I managed to get away from work early and went to the garage to see Cameron who said he didn't have the items he had checked and the car was in the workshop but had been valeted and there was nothing in the car at all. So where is my items that if you remember I had phoned on the day I left my old car with the garage to say I had left items in and someone was going to remove them. So technically someone at the garage has stolen my items which I can't get replaced and have now lost my deposit on. To say I was not impressed is an understatement. But to continue today being the day that my car was booked in for getting the windscreen and parking sensors repairs - Yeah finally I will have my car without a chipped windscreen and parking sensors that work or so I thought. I went to pick my car up this afternoon and was told that they had filled the chip on the windscreen and the parking sensors had been fixed the system had been re-set. I am not impressed by the repair on the windscreen as the chip is now more noticeable than it was before the repair and as for the parking sensors well as I drove out of the car park the parking sensor warning light came back on. I was too angry and upset to walk back into the showroom so stopped at the side of the road and called. The male who answered the phone very politely listened to what I had to say and went to see if he could find Tom. I was then cut off so I called back and a very snippy female questioned the fact that I had asked for Tom then instantly told me he was on the phone most impressed as I know for a fact that she would have been unable to see him from the front desk never mind the fact that she didn't put me on hold to check his line. I was told he was busy and would call me back I said no I needed to speak to someone right now and was told "well I'll see if someone can speak to you" seconds later I was connected to someone in the handover team I explained that they needed to get Tom to come out to the car park as the fault was still happening to my car. Seconds later Tom called me back and came outside to the car park apologised and aske if he could take my car for a short drive round the block to test it, which he did he then went and spoke the workshop manager and the end of this is at the moment my car still has this original fault which I have been assured has been fixed twice to date. Right now I am wishing that I hadn't bothered to change my car through Peter Vardy and as your signage says 9/10 would recommend them. Well right now I am the 1% who definitely would not. I am even at the stage of handing the new car back and asking for my money back. I look forward to hearing your reply to my comments as I'm sure someone from Peter Vardy will want to do so before I start telling all my friends and family about the service I am currently receiving - Items going missing (theft) and a workshop who seem to be incapable of fixing problems.”
“All my business was conducted through Glen Gilson (at Perth), throughout the process he kept us informed by phone or email as he had promised.
Any questions asked he was able to answer
When picking up the car we were introduced to the manager which was a nice touch in addition to getting a gift box, we received nothing when we bought our last car.
As a hearing impaired customer I would suggest that the background music needs to be on a lower volume as I did find it difficult to hear him at times (though he did get it turned down)
It would be a good idea if you had tables with loop systems installed to make life easier for us hearing impaired ( which represents 1 in 7 of the population) greater percentage for older customers more likely to be your future customers.”
“Great communication between myself and the sales man rob throughout the purchase, very attentive and well mannered staff met whilst in peter vardy highly recommend thanks again”
