“Absolutely awful service, as others have said. Delayed process on my meds, no explanation why now i am out of my meds which I need daily ! Its back to the Drs now to get an emergency prescription. Currently waiting in a que to get through to these clowns to cancel my subscription and claim a refund from these incompetent fools. AVOID AT ALL COSTS !!!!”
“I have been using them for a few months now. Nearly cancelled account on second order as there was a mistake and I was left with no meds but thought I would give it another go. I had an email today to advise they have received my order. I didnt place an order but a charge of £18 has gone through for random medication that isnt mine! Cancelling now 🙁”
“Meds are supposed to be delivered today -got a 2pm email to say they are about to dispense them & send by 1st class post! 1st and last time I will be using them. Back to my local chemist for me.”
“Yet again i am left without medication, 10 days i have been waiting and their excuse which i dont believe is they cannot download my script, this then changed to they downloaded and its stuck in their software, but they seem to have no one in their I.T department to retrieve it, and i am know being told that the software makers need to sort it out, and its only my script that is affected, the most useless pathetic excuse i have ever heard, by a bunch of idiots, monkeys could do a better job than them, I am left with only one choice go back to my doctor, its only a matter of time before someone dies because these morons have with held medication.”
“Fist time I have used this service, found it very easy and meds arrived on time. Really don’t understand why such poor feedback. Really hope they don’t let me down. I guess only time will tell.”
“Oh dear, oh dear, oh dear.
The organisation claims to be paid less by the NHS, that's great but beware, if the service is as bad as I experienced this week, it will cost a great deal more in terms of admissions or readmissions to hospital.
The company received my prescription on the 20th May. The app kept stating that the order was with the pharmacists and was being labelled ready for dispatch.
I called on the 24th to find out the normal dispatch time, it's 4 to 5 WORKING days, I could not see this on the web site so I, wrongly, assumed it would be turned around in one day like we see at any other local pharmacy I have ever used.
When I called in to check progress, the system demanded to know my account number. This is not shown in the app that I could see. I just kept pressing 1 and the system eventually put me through to Olivia in customer services.
My first question to her was, where is the account number in the app? She kindly accessed the app on her own device and agreed that it is not shown. Decidedly unhelpful app.
Olivia then looked at my order and saw that one of my tablets was out of stock. I asked why I had received no message to state this, she was apologetic and said "that's our bad".
Olivia was very good and put the prescriptions back in to the NHS system and sent me the codes needed to order from my local pharmacy. I collected the entire order today, one day after it being delivered my local, Boots, pharmacy.
I asked for my account and personally identifiable details to be removed from the systems in line with the General Data Protection Rules. Olivia was completely unphased by this request which leads me to believe that I am not the first to demand such a thing.
I have checked just now and the account still exists.
So, my advice to anyone reading this review, so if you care at all about your health and are dependent on the prescribed medication, please please use your local pharmacy and not, absolutely not, Pharmacy2U.”
“Appalling service. Still waiting 4 weeks later for my 1st prescription! Showing as waiting for despatch for 2 weeks, then received a reminder to order the next month........still haven’t had the 1st one!! Despite emailing, and initially getting a response, they were then ignored. It would have been quicker to drive from Devon and collect from Leeds myself. I will be returning to my original pharmacy”
“Absolute rubbish. Have used for sometime but I think they are now overwhelmed with customers and cannot manage the demand. My prescription deliveries have got longer and longer overtime. i ordered some much need anti-epileptic meds on 29 April, it is now 15 May and I am still waiting. It was good for a time but now changing my pharmacy. Very disappointing.”
“Ordered tablets 17th April put to be…
Ordered tablets 17th April put to be delivered the following week, still waiti g for tablets to be delivered spoken to them 10 times told their being dispatched. When i complained told to get new prescription and take to local pharmacy. Would never use them again”
“Avoid at all costs. Long delays with deliveries. Number of times I had a message that payment can't be processed with plenty of funds on cards registered.b”
“Avoid! Absolute rubbish! It takes too long for orders to arrive even when they are in stock. If out of stock it takes months. Plenty of other online pharmacy’s that are far better than these jesters”
“Terrible terrible terrible. Their website is atrocious. Their operations are diabolical and their customer service is pointless. Months on and a I do not have a simple medication. I worry about people who urgently need medical action and rely on this dreadful company.”
“Absolutely atrocious service, I would recommend avoiding this pharmacy at all costs!
I registered a new account on the 3rd of April and immediately booked a prescription, which should have been delivered on Monday the 8th of April. When nothing had arrived by Wednesday the 10th I contacted them to find out what was happening.
I was on hold for nearly 14 minutes on my first call, after which the consultant simply accepted and ended the call immediately, so I had to call back a second time where I had to wait another 10 minutes to speak to someone.
The consultant claimed that they had been contacting my GP by fax, and that they had received no reply after multiple attempts.
I contacted my GP, and they confirmed that the prescription had been sent to Pharmacy2U on the 9th of April, so clearly these accounts differ greatly.
I sincerely hope those reading this will think twice about using Pharmacy2U, we are buying medication, not a couch. Their failure to deliver medication on time could have life threatening consequences, it is not worth the risk.”
“One year ago I joined p2u but stayed with my previous pharmacy in the end. P2u were helpful and efficient. Now, when I finally changed, they have taken about two weeks to send my meds. Am changing back to previous dispenser.
Robin”
“The worst experience ever. Waited three weeks for my more important prescription, P2U then without any notification removed my order.
Had to go back to my local pharmacy.
Very difficult to contact, tried ring back, after about 4hrs the phone rang just two or three times, missed the call so back to the bottom of the pile again!
Don’t be tempted, the tv advert is good but in reality this is a terrible service.”
“Don't bother. It'd be quicker to get a Chemistry Masters and make your own meds than use P2U.
Got all the mail's saying prescriptions were due, dispatched etc however nothing. Tring to get hold of them well you may as well not bother.
Eventually I received a call from the pharmacy I'd previously collected from telling me they had a prescription ready for me. I explained that I'd swapped to P2U. They weren't suprised.
Fair to say my repeats are now being collected from the pharmacy again.”
“This is the first time I have used this company to order my mother in law's prescriptions. I placed the order on Friday 22nd March and requested delivery on the first available date from the drop down which was Wednesday 27th March. On Wednesday I received an email asking me to answer some questions as it was my first order. I replied and received an email back to say that the order would be processed. Late on Thursday 28th I received an email to say one item was out of stock and did I want the other items sending out or to wait for it all to be sent together. I requested that the balance be sent out. I received and email on Friday to say that the ordered been despatched and I could track the order via Royal Mail but I can't track it as Pharmacy2U didn't provide a number. It is now Monday 1st April and the delivery still hasn't arrived and my mother in law as no medication left. In have tried to ring with now answer and I have emailed but got no reply. I think this may be the first and last time I use Pharmacy2u.”
“Had a tumour removed at the end of Jan. It didn't go well and needed a further emergency operation. During 4 weeks of intensive care i lost 32 pounds in weight. On leaving hospital my doctor prescribed Ensure drinks twice a day. Pharmacy 2U were unable to meet this request - and worse didn't let me know they couldn't until my wife pressed them. I found their customer services defensive and unhelpful. Have since cancelled them”
“Absolutely dreadful company , e mail you advising you need to order , then when you do they query it . Unable to get to speak to them as their phones are always busy , people complaining I guess . I’m returning to my local pharmacy where I can speak to a human and get a sensible answer ... please avoid them”
