PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 923 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid , they will not pay and they will keep what ever you have send to them , be aware !”

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Posted 5 years ago

“Avoid , they don’t pay and you will lose what ever you sent to them . Be super aware”

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Posted 5 years ago

“Sold my J3 for a great price.”

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Posted 5 years ago

“All went well.”

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Posted 5 years ago

“Yet again still no response from numerous emails sent. This company needs to be shut down. I hope everybody reads these reviews before thinking of using them wish I had done the same 😢😢😢”

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Posted 5 years ago

Hi, We have contacted you as your payment details are not correct and keep bouncing back. Regards, Phone Convert

Posted 5 years ago

Dear Danielle, Your provided the wrong bank details and confirmed this. Once we had the correct ones payment was made. Regards, Phone Convert

Posted 5 years ago

“DO NOT USE, THEY DO NOT PAY, THEY STEAL YOUR PHONES”

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Posted 5 years ago

“This company is not even worthy of 1 star they are absolutely appalling and would not even recommended to my worst sworn enemy!!!! I failed to read the reviews and comments before hand and now wished that i had!!! I got sent an envelope to post my phone in quick enough but I've had nothing but agro and problems from them. Didn't receive any email until a week later and alot of emails from me that they had received my phone and then at the exact same time sent me an email saying my phone was faulty and they had lowered my price. My phone worked perfectly fine when it went to them in its box!!! So i clicked that i agreed on the price because i had waited long enough and expected to bank transfer the money that day to be sent an email saying my cheque was in the post and id be getting it soon when i had specifically stated that i would like a bank transfer. A week later im still waiting for my cheque and even wondering if im going to recieve one!!! I WILL be seeking legal advice soon and also contacting the police as i seem to not be the only one!!! All the good comments are clearly fake or those people got extremely lucky!!! You people should be absolutely ashamed of yourselves!!!!”

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Posted 5 years ago

“They received my phone I contacted them about the money and no answer from them.is there any phone number where I can call? I will take them to court I will meet with the lawyer”

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Posted 5 years ago

“My previous reviews have been deleted...so I will be reposting... Furter update... My phone has been STOLEN... Action Fraud and the Police is investigating and if won’t get my money back will be taking them to court. No answers from Phone Convert... FURTHER UPDATE!!!! ........29th March Message from ‘Will’ 'after chasing them (Hermes) and going to the depot. Your package was found and with an empty box inside and I know from your responses this is not the case. I have taken this further but I cannot do anything until there lost prevention contact me. I will be getting Hermes to pay you for this'... I have then contacted Hermes and I have chat with them online... They have received the update from the courier that the parcel was delivered at reception (the courier has scanned it as Secure Delivery) I have reported this to Action Fraud and Trading Standard... (they are investigating this case) and I will take people responsible for this to court if I won’t have my money back... FURTHER UPDATE!!!! ........28 March Finally received reply from Will... they didn’t received my previos emails (unless I’ve received all copy of emails I’ve sent saying they will reply as soon as possible)... 28th March ‘Sorry we didn't received your previous email We unfortunately haven't received your item but Hermes have stated we have. I will contact them now to obtain all details. We have a secure locker they should be placed in or we sign for them. I will be back in touch. Today 29th March ... still don’t know what happened with my phone...and who will give me my money back... I have send another email specifically asking for any updates before Saturday (if they have contacted Hermes, what did they say, where is my phone????)... no response at all... " Order number #36251 First negative review in my whole life. Received pre paid bag within a couple of days, sent phone recorded delivery. Have receipt from Hermes (which clearly says phone has been delivered on 22/03/2019 at 14.49- left securely in porch). I have emailed them on Tuesday (26/03) and Wednesday (27/03) but had no response (I have checked spam too). They say that they will respond within 3 hours on their site but that has not happened. Have tried ringing but no response, sent fb message- no response. Still awaiting confirmation and payment. Very poor communication. Impossible to get hold of anyone on the telephone, fb and emails. No response from company..no cash in bank as promised. They have had my iPhone for 6 days now and I've not heard anything. Genuinely concerned. If I won’t receive any response till end of this week will be reporting this company to the Trading Standards and the Police. Very disappointed....”

Helpful Report

Posted 5 years ago

“No receipt when I know that they’d had it just over two weeks ago”

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Posted 5 years ago

“Sent my phone off and they received it week ago. No update at all and no response to emails. Their phone number is also disconnected. Have reported to trading standards.”

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Posted 5 years ago

Hi, Your order has not been received and new quote has been sent to you which has not been responded to? I have sent it again for you. Regards, Phone Convert.

Posted 5 years ago

“I have never been more disappointed in a company. I sent my phone of nearly a month ago finally got an offer then an email to say a bank transfer had been made but still no payment recieved 2 weeks later. Unfortunately I did not read the reviews before using this company only looked after sending my phone because of how long I was waiting to hear from them to say they had recieved my phone. I have reported this company to the police and action fraud, just waiting on a reply to see what steps I can take to getting my phone back. AVOID THIS COMPANY AT ALL COSTS, MOST DEFINITELY A FRADUALNT COMPANY”

Helpful Report

Posted 5 years ago

“Avoid !!!!! Take notice of the high number of negative reviews and use a different company. They offered me £210 for my year-old Huawei P10 Mate Pro on the 22 Feb which I accepted and sent them my phone by return. (Trade in id 360123) They confirmed receipt on the 1st March and since then nothing. No communication no payment no phone. Forget their claims that they endeavour to answer emails within 3 hours. I have sent them numerous emails asking for an update (or for them to return my phone) which have gone unanswered. When I have managed to get a reply, it’s been sent late at night with some general comment like I will look into it or we have sent a cheque (which never comes). If you read the other reviews you will see this is a regular tactic. I am now in the process of reporting them to Action Fraud and taking legal action. Don’t be their next victim use someone else. You may not be offered the same amount but you have a better chance of getting your money.”

Helpful Report

Posted 5 years ago

“Avoid !!!!! Take notice of the high number of negative reviews and use a different company. They offered me £210 for my year-old Huawei P10 Mate Pro on the 22 Feb which I accepted and sent them my phone by return. (Trade in id 360123) They confirmed receipt on the 1st March and since then nothing. No communication no payment no phone. Forget their claims that they endeavour to answer emails within 3 hours. I have sent them numerous emails asking for an update (or for them to return my phone) which have gone unanswered. When I have managed to get a reply, it’s been sent late at night with some general comment like I will look into it or we have sent a cheque (which never comes). If you read the other reviews you will see this is a regular tactic. I am now in the process of reporting them to ActionFraud and taking legal action. Don’t be their next victim use someone else. You may not be offered the same amount but you have a better chance of getting your money.”

Helpful Report

Posted 5 years ago

“Seen some negative stuff but no complaints from myself.”

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Posted 5 years ago

“My phone has gone missing and have contacted them several times but they have not replied to any email I have sent. Don’t use this company as customers service is none existent”

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Posted 5 years ago

“Little longer that expected but all fine.”

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Posted 5 years ago

“Order number #36251 First negative review in my whole life. Received pre paid bag within a couple of days, sent phone recorded delivery. Have receipt from Hermes (which clearly says phone has been delivered on 22/03/2019 at 14.49- left securely in porch). I have emailed them on Tuesday (26/03) and Wednesday (27/03) but had no response (I have checked spam too). They say that they will respond within 3 hours on their site but that has not happened. Have tried ringing but no response, sent fb message- no response. Still awaiting confirmation and payment. Very poor communication. Impossible to get hold of anyone on the telephone, fb and emails. No response from company..no cash in bank as promised. They have had my iPhone for 6 days now and I've not heard anything. Genuinely concerned. If I won’t receive any response till end of this week will be reporting this company to the Trading Standards and the Police. Very disappointed....”

Helpful Report

Posted 5 years ago

“Probably a day or two slower than what I thought but happy to wait as I got a better price for my iPhone.”

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Posted 5 years ago

“Looks like I've been ripped off Sent Samsung s7 off and no reply looks like these positive reviews are made up and on here Address couldn't be any closer to the end of the country have to look into seeing a solicitor to get my money back phone number apparently not there's”

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Posted 5 years ago

PhoneConvert is rated 4.2 based on 923 reviews