Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,408 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“booked emergency boiler engineer 3 - 6pm slot explaining we had no heating or hot water whatsoever in the house. I rang at 5.20 to be told he was held up on another job and would not be coming today. I wish i had read the reviews before booking. I have wasted a whole day in the freezing cold. How can companies run like this and let people down?”

Helpful Report

Posted 7 years ago

“We have used this company a few times and they are hugely unreliable. I have booked them sometimes a week in advance and most of the time they don't honour the appointment. I will call to chase and they will say the plumber is stuck on another job. The appointment will then be rearranged numerous times with the same thing happening. They just don't turn up and don't care. I will never use them again. Very frustrating and waste of your time!”

Helpful Report

Posted 7 years ago

“Booked a drain to be unblocked friday 20th afternoon was told firsy available person could be with me Monday 23rd between 12-3pm. initially asked for emergency service bu this was best they could do. call 1pm for update and was told engineer will call me before they arrive. recieved call from the office at 2:53pm (i presume as it was a witheld number) to tell me no one is in the area? whatever that means, surely im the booking so you put someone in the area. absolute waste of time. i took time off to have this dealt with and it could leak at anytime. next call is to dyno rod. they may be expensive bu they show up. disgrace.”

Helpful Report

Posted 7 years ago

“Awful customer service.can not meet promise to send out engineers in given time slot. Should be closed down.”

Helpful Report

Posted 7 years ago

“Terrible. Booked an emergency appointment between 12-3pm and company did not call or turn up on time.”

Helpful Report

Posted 7 years ago

“Appalling. A Gas Engineer was booked on Wednesday 18th Jan for the following morning slot to meet an estate agent at a new property. Twice on the Thursday it was postponed. Throughout Friday it was put further back with a final assurance he would appear today. He cancelled the estate agent yet again saying he wouldn't be turning up but would arrive on Monday. I have cancelled the job with Plumbing Force as their service is a disgrace. Appalling. The only saving grace has been Holly in their Customer Service department who has been most apologetic.”

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Posted 7 years ago

“Horrible horrible horrible traders . Watch out!!!. Totally utterly disappointed”

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Posted 7 years ago

“I called this company to install my brand new cooker. They did less than hour rubbish work(no ignition) and left me with a bill of £220. Daytime Robbery. They do not deserve to be in the market place. Filthy unscrupulous traders”

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Posted 7 years ago

“ten out of ten ign would plum again”

Helpful Report

Posted 7 years ago

“Dear oh dear, what awful reviews this company does have! I have complained about their work, by telephone, e-mail, and in writing in November and again in December, to no avail. I am now taking this matter through the courts if I do not hear within 14 days. I really could not recommend such a dilatory company. Find another one!”

Helpful Report

Posted 8 years ago

“On January 10th I rang Plumbing Force as I had no hot water. They let me down on the time line coming the day after. I was charged £118.80 for a 20 minute visit. Most of that was chat !! The job was rushed and not checked.. When I rang later the same day I was told it would be another £118.80 I declined... No I would never recommend this company.”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY This firm is full of unreliable and unprofessional people. I had very bad service from them, they kept cancelling my appointment and pushing it back stating that the gas engineer is stuck at another job.This went on for two days until i had to cancel the job as I could see that this could go on for a week. I am a working person and had to take time off work to have this sorted but unfortunately I lost two days waiting for unreliable and unprofessional rude people. Do not use them unless you have time to waste”

Helpful Report

Posted 8 years ago

“Called at 3.00 pm because my cooker had a gas leak. I was told to switch off the gas at the mains and someone will be with me by 6pm. They called at 5.15 pm to say the engineer cant make. Rebooked for next day 1 - 4, Called at 3.00 pm to say that they have no gas-safe engineers in my area. That's 2 DAYS NO COOKER, NO HEATING, NO HOT WATER!!!! SHAMEFUL!!!!!”

Helpful Report

Posted 8 years ago

“Wish I had read the reviews before trying to use this company. Had an engineer booked for Wednesday between 8am-12pm. At 12 they phone up saying he is running late will be with you between 13pm-17pm. At 17pm they phone and advise he wont make it but will book him in for the following morning again, Thursday between 9-12. Just took another call to advise it will now be between 15pm and 18pm.... just ridiculous... will he turn up or will it be another phone call :-(”

Helpful Report

Posted 8 years ago

“Was charged for a quote at call out fees prices when I specifically checked that would not be the case.i was told our quote and work was on record and that the work would be undertaken at same time. I was told on the engineers arrival that our old quote was rubbish, we had been told wrong information by their engineer and massively overpaid for a boiler we didn't need. When I rang to discuss this I was greeted with a vile woman whom refused to even listen to the issue, told they are taking the money any way and that she would no longer speak to me!! No customer service at all and no way approaching the company to get my money back. This is unlawful practise and down right thrift. I'm disgusted at how I've been spoken to and can not believe this person is able to represent this company.we have taken it to the ombudsman as we have no other route to follow. Please beware when using this company. They refuse to even speak to you and don't employ trust worthy work men.”

Helpful Report

Posted 8 years ago

“Warning do not use this company!!!! Miss quotes .. and installed incorrect boiler for a job at a cost of over £3000. No customer service. Is this really a legit company!!!!”

Helpful Report

Posted 8 years ago

“Booked an appointment to see an engineer - advised after the event that he wasn't coming. Booked another one, same thing happened (it takes me an hour to get the site & went expressly to meet the engineer on both occasions) so I have wasted 2 days & x4 hours driving just to get a quote.... I was glibly told I should make a third appointment....really ? Seemed very little concern for customer service, customer satisfaction or good old fashioned courtesy. Needless to say I wont be making that third appointment......”

Helpful Report

Posted 8 years ago

“After a leak in my bathroom I called plumbing force as I felt I had an emergency. I contacted them by e-mail first and had no response at all. On the phone I was given an important between 10 and 2 but no-one arrived. I rang at 4 and was told someone was on the way. At 6 there was still no one here. I was told that the plumber had injured himself on the last call and would be completely unable to come. I was offered an appointment for the following day but I decided to find another plumber. A complete waste of time.”

Helpful Report

Posted 8 years ago

“I needed to get a new Magna-clean fitted to my boiler, as the old one had split, and was leaking. I rang Plumbingforce, and found the operator to be very pleasant and helpful. I had no central heating, but as it was the middle of yesterday afternoon, he said he could send someone tomorrow. I asked if it could be from 3pm onwards, as I work, and if they could give me a ring before they arrived. Today, at 3.30, I received a call from the engineer, Steve Smith, to tell me that he would be with me in a few minutes. He arrived, and fitted my new Magna-Clean, and my central heating and hot water are both back up and running thank goodness.. Steve has only been with the company for a week, I understand, but he was very polite, and a really nice person. He made sure that everything was running smoothly before he left, and tidied up, taking the empty box and some other bits of rubbish away with him. I found him to be very professional, and he certainly knew what he was doing. I would certainly call on Plumbingforce's expertise again, if all the engineers are like him.”

Helpful Report

Posted 8 years ago

“Booked an appointment for engineer/plumber to come back and do rework. They rescheduled four times and when explaining our frustration the person handling the call brushed us off and said that's the only time. I have never in my life come across a incompetent organisation like Plumbing Force. They can't even get their spelling correct on their website.”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,408 reviews