Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,407 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a very bad experience with this company. Jamima, who is supposedly the resolutions manager was extremely rude bordering on racist. The company failed to carry out the work as requested and proceeded to charge me £120. I plan to take the matter further.”

Helpful Report

Posted 7 years ago

“Two calls. First call arrived on time, was pleasant and helped fix a boiler, thank you. Second appointment scheduled for a bank holiday to plumb in a new cooker, at their request I rescheduled for the following morning, received a call saying they're running late so for their convenience I rescheduled again for the afternoon and nobody arrived. Disappointed. I like them, their work is good, I am disappointed at being let down 3 times on the bounce re the cooker when they already have my deposit and thus I cannot call another company.”

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Posted 7 years ago

“ur sink was clogged yesterday, I tried to fix it, but I didn’t fix it, on my own so, I find a service that will help me to fix this issue. I’m so glad that I found plumbing force online. I’m so happy that they responded immediately to fix my sink. They came on time, very quick, efficient and do a great job; replaced the questionable plumbing that I had under my sink. They were also very patient in explaining everything, course I know nothing about plumbing. They don’t leave a mess behind when they’re done. I'd definitely use them again if needed. Highly recommended plumbers.”

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Posted 7 years ago

“This company is a total disgrace and so is their conduct towards potential customers. They first agreed to arrive on 29/03/17 before 12pm. I took a morning off work and waited for them. They then rang me at 12:30 and moved the appointment forward to 18:00 so I took the rest of the day off. They failed to show and made some excuses about not having any engineers free until the following day. I took the whole day off on 30/03/17 and waited for them, the exact same thing happened again and the whole day was wasted. They then agreed to arrive on the 31/03/17 and an engineer did finally turn up for my Landlord safety certificate. He spend 2 hours checking the equipment to only receive a phone call from his boss informing him that he was not qualified to certify the gas fire and the booking had to be cancelled and made again! He assured me that someone would definitely turn up on Saturday 1st April. I phoned and confirmed the booking and was told someone would turn up before 18:00. At 17:45 I was told again that no one was available and the booking had to be postponed to the following Monday. At this point I told the company that they had cost me 3 days holiday from work and I was not willing to take another day off on the hope of someone turning up. On reading online reviews, it came as no shock that this exact experience has been shared by many other people too. This company is a total disgrace and I would urge anyone thinking of using them to proceed with extreme caution as they cannot be relied upon.”

Helpful Report

Posted 7 years ago

“I am unable to proceed with this review without 'awarding' rating stars, so I had to give one star but they actually deserve no stars. Called for emergency repair at 9.30 on Easter Saturday and was told it would be before 2 pm. They took full payment card details over the phone. Plumbingforce called later to say that the engineer was caught up and can not make the original timescale but would make it by 6pm. I phoned twice to enquire as to progress, the second time at 4.40 to find out what the situation was and was advised by a rude and curt despatcher that she was 'just about to call' to tell me that the engineer was unable to attend today and earliest appointment was following Tuesday. She was not interested in my predicament and repeated the earliest was Tuesday and did i want to cancel - I cancelled. Had they been honest up front and said that they couldn't fulfil their appointment i would have gone elsewhere. It is now too late to book anyone so there is no heating in the house in which there is a 91 year old stroke victim living. Do not use this company - from other reviews it seems that i am not the only victim of their shambolic practice of giving a time slot and being completely unable to honour it.”

Helpful Report

Posted 7 years ago

“Waste of time service, waited in all morning then get a phone call to the engineer won't make it. I will use a local trusted supplier now, not sure why i didn't in the first place”

Helpful Report

Posted 7 years ago

“Cancelled 2 appointments 10 minutes before they were due to show up and then when an engineer finally showed up he was not qualified to certify half the equipment. The 4th time they were due to show they cancelled again 30 minutes before they were supposed to show up. This company cost me 3 days holiday (time took off waiting for them) and a Saturday. I would not touch them with a barge pole!”

Helpful Report

Posted 7 years ago

“Don't advertise 3hours if you can't do it. Called, 8.30, had to chase 11.30, promised by 3, no show, chased, promised by 6, no show, then they said Saturday. Useless, expensive and untrustworthy. Day wasted.”

Helpful Report

Posted 7 years ago

“The most unprofessional service that I have ever had the mis-pleasure of dealing with. Initially called and was happy to pay significantly more than local companies as I was guaranteed a call out within 1 to 4hours. At 4pm I received a call saying that no-one could come out until Saturday (48 hours). Far too late in the afternoon to arrange any other company to come out for same day service and Tenant had been waiting all afternoon for the engineer to come. Spoke to Line Manager who clearly couldn't be bothered with my complaint. As I had no other option (due to the lateness of being informed that my guaranteed service had been cancelled) he told me that he would arrange for an engineer to come out on Saturday morning between 8 and 11 but despite having already taken £107 from my account couldn't even guarantee that! Started to come up with excuses including that people want to get back home because it is Good Friday tomorrow. I told him that I wasn't interested in excuses at which point he said he also wasn't interested and then told me he was cancelling the callout and hung up on me - I had neither been rude and had certainly not used any offensive language. Utterly disgusted with this and I am now waiting for my money to be re-funded.”

Helpful Report

Posted 7 years ago

“My outside overflow pipe had water coming out of it so I suspected my cold water storage tank was not shutting off when full. I called Plumbing force and they said a plumber would be out in three hours. After a couple of hours they called and said he was delayed and that he would arrive in the morning of the next day. The next day they called and said he was delayed again and would be there in the afternoon. Not happy but it wasn't an emergency so decided to wait. Not long after that they called and said the plumber was on his way so that was good. The plumber arrived and he was courteous, efficient and very pleasant to deal with. He figured out my problem and replaced the parts. Not so happy to wait but more than happy with the results so will use them again in the future.”

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Posted 7 years ago

“I was just about to go on holiday when I discovered a leak above my wardrobe. Your man Danny fixed my leak and also put my very heavy suitcase in the boot of my car. Many thanks. Christina”

Helpful Report

Posted 7 years ago

“Plumber very competent and helpful. The hourly fee was more than I would have liked, but I have not down-marked my rating because of this.”

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Posted 7 years ago

“Very efficient, professional, honest and trustworthy. Put a new bath and sink in the same day to an extremely high standard.”

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Posted 7 years ago

“Same day service and reasonable price. Engineer great.”

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Posted 7 years ago

“Arrived and within 2 mins told me there was nothing he could do. Still charged £102. Subsequent plumber isolated the shower so that it wasn't pouring out water and charged me nothing but came back and fixed at a must cheaper rate. Sorry but I really wouldn't recommend this company.”

Helpful Report

Posted 7 years ago

“The plumber that visited my property diagnosed the problem with complete confidence within 10 minutes. I should have known at that point that something wasn't right. I was quoted an amount for parts and labour, and advised that half the total amount would need to be paid up front, before any work was carried out. Plumbing force promptly took the payment but when the plumber returned, it was a different person. The second engineer said that the boiler was beyond repair, but still charged me 2 hours labour! When I requested a refund for the first call out fee, due to the engineer giving the wrong information I was rudely refused any money back. The first engineer was in the house for no longer than 10 minutes. I was still charged the full hour's call out fee, and I am still without hearing or got hot water. This is not a good company. They take no responsibility for incompetent staff and are rude and unfriendly over the phone. Do not use this company.”

Helpful Report

Posted 7 years ago

“Slightly longer to arrive than originally told but once there a very affable chap who fixed our immediate problem, but also made clear underlying issues that might lead to further, more expensive problems down the line. Chap explained the workings of the heating system in good detail and answered my questions very clearly. I have a far better understanding of my system now than I was left with by the original installer. Four stars only because I'm left with the worry of knowing we're going to have to spend a lot on upgrading the system in the medium-term future. Not his fault, of course, but not quite peace of mind, either.”

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Posted 7 years ago

“This company granted my request to immediately fix our leaky pipe on a tight location. I would definitely recommend Plumbing Force to anyone who is looking for fast, quality work at a very fair price.”

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Posted 7 years ago

“Engineer was really friendly. Done the job n hand. But company very expensive. Shocked at the cost for the job”

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Posted 7 years ago

“The plumber turned up promptly at the time specified very friendly and turned a crisis into a small problem. We had a plumber previous day from insurance company who wouldn't touch it because it was too awkward yet Stuart Brock got straight in and rectified the problem in 30 minutes I know who I will be calling in future for my pluming problems Very professional and very reasonable considering it was a Saturday emergency callout as well. 5 stars all the way.”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,407 reviews