“The buyers of our property used PPL upon recommendations from their estate agent. As previously stated they continuously lost paperwork, delayed the whole process to such a degree that the buyer of our property lost the sale of his, meaning he had to find another buyer. They would not contact our solicitor, so I emailed ppl myself only to, eventually, receive a very unhelpful abusive reply. I am in the process now of selling another property with strict instructions to the estate agent to refuse any offers from anyone using PPL or any members of their group.”
“Absolutely Shameful! Non - communicative, when our solicitor could finally reach them nothing but lies, informed by me the buyer that there was a freehold management company involved that id spotted on first viewing, they did nothing with it for 5 months, told lies that they'd requested freehold management packs when they hadn't (I was in touch with the management company) next they said they paid them, they didn't, they had paid some other uninvolved company god knows where, i only found out what id be paying a week before completion, obviously it was done with intent knowing how much id already spent both monetary and time. 6 months to complete on an empty house without a chain, Lied on completion day saying they couldn't complete as couldn't get hold of the seller, when the truth came out the next day that it was because they hadn't filed for apportioned service charges, so that was another cost i incurred last minute, then thinking i was finally done, another phone call for another service credit i have to pay upfront as seller cant get it back. ON THE LAST MOMENT. We should have moved in the summer, giving the kids a fresh school year and an easier transition, this has been nothing but mental torture and forcing a stressful Xmas move with everything else you've done against us on top. My solicitor should not be constantly apologising on your behalf. Absolutely despicable and I'll be sending all my evidence to both the Ombudsman and the SRA. We aren't even excited about our first property, you stole that from us, the only happiness in this situation is no longer dealing with this abuse.”
“Appalling, incompetent, non communicative, slow, won’t talk to other solicitors, refuse to discuss dates, entering our 6th month with no end in sight, just excuses and lies.”
“If it was possible to give negative stars I would. Our initial lawyer left the company with no notice. Her replacement was more knowledgeable but so unbelievably rude that in the end I couldn't speak to her because she made me so angry. Three months post completion we are being chased by our management company because PPL haven't filed the paperwork with them or paid the fees to confirm that we are the new owners. If I hadn't chased the management company to see why they hadn't contacted us we'd be none the wiser. To add insult to injury we are being asked for more money as they did their sums wrong on our completion statement.”
“Finally Done - 13 months later
Observations:
They lost important paper work 3x - even though I paid for tracked delivery.
Was charged over £600 more than initial quotes received
Nearly lost the property since my case wasn't a priority
Now being asked to pay an extra £180 as they made a mistake on my last invoice and refused to accept a payment plan.
Use this company at your own peril !!!!!”
“Thankfully not our own solicitor, but they are the solicitor of our buyer. Don't be fooled by the number of 5* ratings they are useless and incompetent 😡”
“I'm struggling to call myself a "customer" because I technically wasn't. I was onboarded as a customer by premier property WITHOUT consent, WITHOUT signing anything. This started when a firm we were hiring to manage the estate of my deceased father mistakenly asked premier to act as conveyancers (thinking they had power of attorney -they didnt)
PPL without any due diligence started work on the property on our behalf again without me signing anything through sending contracts and liaising with the buyers solicitor. They then lied when I found this out stating we had just been referred to them. Luckily I had contacted the other party's involved prior so left them with no leg to stand on. I'm no legal expert but to legally represent 2 executors without any signed permission amounts to fraud. There is also the issue of data protection. Complaint has been made, waiting for a response as well as compensation for the damage caused.”
“Our experience with My Home Move Conveyancing (Premier Property Lawyers), was nothing short of a disaster. The level of service we received was abysmal in every sense of the word.
Communication was consistently poor, leaving us feeling frustrated and uninformed throughout the process. It's baffling that it took nearly 10 months to complete the purchase of our first home, especially considering there was no chain involved.
To make matters worse, we found ourselves having to pick up the slack in terms of Conveyancing work. This was a clear indication that the staff and Conveyancers were ill-equipped to handle the purchase of our first home.
The overall customer service was equally disappointing, with rude and unhelpful staff members exacerbating an already frustrating situation. It was disheartening to witness the lack of professionalism displayed by this firm.
Adding insult to injury, they tacked on additional fees throughout the process that were not initially included in our quote. As a supposed gesture of goodwill to avoid potential complaints or legal proceedings, they decided to waive £400 from our final fee. While we appreciate the gesture, it in no way makes up for the overall poor experience we endured and was merely the amount of the additional costs added to our bill.
Even the other side's solicitors couldn't help but express their disbelief at the state of service provided by My Home Move Conveyancing. This experience has left us deeply dissatisfied and with a sour taste in our mouths. We would strongly caution anyone considering their services to look elsewhere for a more competent and reliable Conveyancing firm.”
“Gross negligence, Can’t give zero star. This company has caused me a huge loss of money and a legal battle. They don’t have enough knowledge or understanding to get the job done. Unfortunately they actually can’t complete our purchase and have told us straight that they won’t deal with it anymore.”
“My conveyancer at ppl was good but my buyers solicitor at ppl was incompetent and did not seem to care how slowly they progressed or how much inconvenience they caused by having to submit documents twice. They seemed to have very little interest in the process. I would not recommend ppl to deal with your case.”
“Don't know if all the conveyancers in this outfit are as similar but on my experience, don't go near!
It felt like our case was being given only superficial attention. As an example, Enquiries were sent to the managing agent but were not chased in two and half weeks, possibly because my conveyancer went on holiday; a fact that only came to light when I insisted on speaking to the group supervisor. I had to get involved and expedite it myself. A more serious example of the appalling service we received was the following: The purchaser's solicitor informed my conveyancer by email, early in the process that there was a defect in the lease deed of variation. This was overlooked by my conveyancer for six weeks only to be picked up days before exchange of contracts. Discussions on the phone (on a Thursday afternoon) made it clear that this could be the cause of a major delay. Emails were sent to Land Registry to see if it could be rectified, and also to the purchaser's solicitor to see if the defect could be accepted. This was very stressful and I would have hoped to be kept informed of developments. As it happened, I was not contacted at all and finally called on the following Wednesday to complain to the conveyancer’s manager. Actually, I was fortunate in that the Purchaser’s solicitor had copied the agent in on their email reply (which they had sent to the conveyancer the very next morning) which said they were willing to accept the defect. The agent thankfully forwarded it to me, but if they hadn’t, I would have been left to stew for the entire weekend and days afterwards wondering if the sale was going to be able to proceed.
ID checks which had apparently been accepted earlier in the process were suddenly found to be lacking, again a day or so before exchange. This resulted in me having to spend hours on the phone whilst away on holiday, trying to organise documents to be sent.
I could mention other lapses but there is no point. I find it difficult to understand how a case can be given such scant attention throughout, unless the conveyancer is dealing with a huge number of cases concurrently, meaning that each gets say 15 minutes a week.
I have been through the conveyancing process many times and this has been the absolute worst and most stressful without doubt.”
“Thankfully not our own solicitor, but they are the solicitor of our buyer. Don't be fooled by the number of 5* ratings on here, look on social media and look on other review sites. DO YOUR RESEARCH.
Following on from the absolutely shocking service this useless company have provided, I think it summed it up for me when I found a support group on social media for those who have had dealings with PPL.
My solicitor has spent endless weeks chasing info from these people on a daily basis. We've been waiting on things... we didn't even need to wait on! Supposed to complete last week, didn't happen. Supposed to complete this week, isn't happening. And all the time we are throwing money down the drain arranging removals as we are moving 5 hours away so need to be organised.
First it was because they wouldn't accept some of our buyers documents by email, they needed to wave the hard copy around. Now they haven't got all the documents they should have had weeks ago. They also can't seem to confirm at this point why on earth they can't exchange and complete.
They've spent days not even responding to our own solicitor!
Finally at our wits end, I can honestly say I would NEVER sell to someone who uses this company again. Would pull out of the sale straight away.
They are on the brink of collapsing this relatively simple chain (Buyer is a renter, our vendor is chain free, we are cash buyers). You'd think it would be simple.
DO NOT USE IF YOU WISH TO STAY SANE WHILE MOVING HOUSE.”
“I see alot of negative reviews, but I had a good experience and this is my 2nd time using ppl for both sale and purchase. Charlotte was my conveyancer on both of my moves and has always kept me updated througout the process. It didn't feel like a remote process and Charlotte was prompt in answering my 'many' emails and would pick up when I phoned. I would recommend ppl personally.”
“I can echo with the company losing documents. You have to constantly send them. They also have no urgency and actually a lack of knowledge around certain selling houses with restrictions on the land etc. I actually had to end up doing some of the work myself with something.”
“They lie . They are incompetent . They lose documents . They have no sense of time .
Absolutely avoid them like the plague . Do not
be fooled by the pay later offer , it isn’t worth your sanity .”
“I am writing this review because I am really disappointed with this law firm . I started to sell the house and everything went well until they changed my solicitor .
We agreed on the date 15 th of september . And I told the solicitor if anything goes wrong let me know . As I need to sign a year for the rental property it costs about 7000 pound. And I wanted to move out of the country and start to range this to move out . I kept asking when do I get the money as I need it but she kept saying after the date when the closer it is happening , But she DID NOT TELL ME the closer is not happening. So I moved out to the rental property and took out my last money from the market with a big loss to sort things out until Monday 18 th and get the money . When nothing came up on my bank account, I asked what 24 hours had gone by and she advised me to wait for it . And Her answer she will ask closer now after the buyer solicitor comes back with an answer that it is no longer proceeding ? Why 18 th why she didn't tell me what was going on . So I lost about 8 to 10000 pounds . I called them up. She wasn't there on the and because i was really upset the manager called me and she said yes I am right and i have to write a complaint . I wrote a complaint and I had one question why she did not tell me before 15 th of september the deal did not go through and something was wrong . I had to wait 28 day for the answer. Of course i didn not get it by then so I wrote another letter . When they told me what she said to me . I can read thank you . But they did not answer my question why they did not tell me the closure was not finished yet . So I had to move back to my old house and stay in the country . If possible dont choose them because they dont know how to communicate with you and it costs your mental health . Because of this I couldn't see my family and probably won't see them for the next two year until I can save enough money for it . But they dont care what they cause with this file. I am just a number and they get the money from the insurance company anyway . I lost everything because of them . but they dont care. My advice: if you can ignore them, but if not , question them every day !!!”
“Total joke, incompetent at their job, we arnt using them but our vendors are, lack of communication and ability to do their job properly has left me and my family homeless for 12 weeks and they couldn’t care less. Avoid at all costs.”
“Very very silly and incompetent lawyers. They had no idea what they doing. They just mess you up. As many have said previously. They keep repeating same enquiries over and over again without proper clarifications just to waste your time. To be honest have regretted using premiere property Lawyers as I didn’t check reviews before contacting them, And will not in my life go close to them anymore. I think their licences have to be revoked by the council”
“Not my solicitor but acting for my buyers. Totally incompetent. They denied receiving communication from my solicitor, then 6 weeks and three emails later they’ve received it. We have sent answers to their questions and are still waiting for a response. Emails get ignored and telephone calls get unanswered.
My small chain is now at serious risk of failing.
This company are usually recommended by an estate agent, who gets commission.”
