“Customer service was non existent. Our conveyancers didn't answer the phone or respond to emails. On the 2 occasions we managed to schedule a call they showed up late to the first call and didn't turn up at all to the second.
They don't include the full price on their initial quote. It looks like the first quote is to get you to sign up then they charge extra for virtually every service including ID checks.
We tried to complain and received a notification that our email had arrived then never heard of anything again.”
“Solicitors can not be any worse than that. They totally ignore clients and absolutely indifferent towards the success of conveyancing. It took them NINE months to make a simple flat exchange during which it took nearly a hundred of attepted phone calls to them because they ignore emails and phone line is mostly off. After purchase they forgot to register exchange in Land Registry which was only discovered during remortgage attempt. If you value your time and money, NEVER use these solicitors!”
“I would honestly choose a local solicitor firm over this company. I naively saw positive reviews and agreed to go ahead with Premier Property Lawyers (PPL) following my Estate Agent's recommendation. Positive reviews do not provide a full picture, you only have look on Twitter, or Reddit for a fuller picture. If you agree to go ahead with PPL, please note:
- You will hardly ever speak to the conveyancer assigned to you, most likely you will get through to a call centre with people not close to your case.
- There is a five-day turnaround for responses to enquiries to be dealt with (if you chase), this may seem fine at beginning and for more complex enquiries, but not when you are at the final stages and time is precious, quick responses are critical. Forwarding an email, reviewing two line enquiry responses shouldn't take days and weeks. Weeks can go by with no progress.
- The conveyancer provides no real legal advice and support, you will end up doing the leg work in getting the necessary work done to move your case forward. Be prepared to constantly chase.
- At no point, are desired exchange/completion dates discussed with you, you will end up working towards their timescales and when they can fit you in and not yours.
- Absolutely do not use PPL if one chain is already using them, both me (seller) and the buyers are with PPL.
No work goes to try to speed the process up in terms of trying to work together to meet a desired exchange/completion date, like an external conveyancer would do.
My neighbours have sold and used local firms and their processes have been fine, with the same management firm and freeholders of my property.
This is a factory style firm where your case is on a pile of other cases, and the process runs like a conveyor belt. I am six months in with no end in sight. Their business model doesnt work, they take on far more cases then they can handle, if you value your mental health and time, just avoid and go local. The whole process is draining me.”
“Diabolical service. They are just a paper processing firm. They wash their hands of anything that takes a bit of knowledge and skill, probably because they haven't got any themselves. Awful communication. Solicitors off sick Don't touch them with a barge pole. They are rubbish.”
“Awful communication, delays and stress!
They are very slow to respond to emails, can't speak to anyone on the phone. They have been nitpicking on unnecessary queries causing a big delay. There is no chain on my new house, the buyers of my current house have been ready to move for 7 weeks and I am still waiting for a completion date, over 4 months in! I am in danger of losing my sale and they know this!”
“One of the worst services you could ever use, do not use PPL if you want a stress free move. I am 5 months into a sale which has NO CHAIN and they are still that useless we don’t even have a date to exchange, they make enquiries about irrelevant topics, they ignore messages from the sellers solicitors and ask the same thing repeatedly. I can’t wait to take them to court if my sale falls through due to there awful lack of communication and actual hard work. Disgraceful company DO NOT USE THIS COMPANY”
“Before retiring I enjoyed 40 plus years working in the residential and commercial property sector, so I am reasonably qualified to comment.
Selling a vacant property via PurpleBricks they stipulated that I must use Premier for my conveyance and assured me they were a capable and competent firm who just happens to pay substantial introduction fees to agents.
To describe Premier PL as abysmal is in my humble opinion praise to which they are not entitled.
Whether you are buying or selling please, please, please go elsewhere for your legal services and save yourself one hell of a lot of grief and stress.
You have been warned ignore me at your own peril.”
“We had a fantastic solicitor called Amita. We bought our property in November and moved in by January. This wouldn’t of happened with her hard work and attentiveness to get it pushed through. There was a hiccup along the way through miscommunication from other colleagues in the busniess but never the less Amita got the job done and in amazing time too. Thank you again”
“Extremely poor service by strike conveyancing they have caused significant delay in sale of my property which has resulted in financial loss and extreme mental distress.
I highly recommend not to use their service.”
“We have just sold our property through this company property lawyers , we dealt with Hayley Dunham , I would like to say she was very professional and on the ball with every conversation we had , very polite a pleasure to deal with the selling of the property.”
“My sale was an empty property, no chain, and was a cash buyer......6 MONTHS!! In comparison at the same time I sold 2 other properties within 2 months with another more capable solicitor. If you want constant stress, incompetent conveyors, lies, and to do most of the work yourself then by all means use PPL.”
“Shockingly awful… not our solicitors but our buyers. No responses to our estate agents calls/emails for weeks. We’ve been ready to exchange for 5 weeks, but several outstanding enquiries and issues for our buyers. Now needing to complete on our new property without completing our sale, so will face horrendously tight weeks/months until our buyers are ready.
Cannot believe this company is still in business.”
“They were not our solicitors but our sellers’. We have been ready and waiting to exchange for 6 weeks because of PPL’s incompetencies and let’s just say everyone has had enough.”
“Just before Xmas we felt we had no choice but to pull out due to PPLs lack of urgency, lack of response to emails and phone calls. We were told we could move on the 17th October by our estate agent. They had been told by PPL that the bottom of the chain who was a 1st time buyer had paid his deposit meaning they are ready to exchange contracts.
My wife, my son and I had all finished work as were moving out of area to start a new life !!! We have lost 24k between us in lost earning and paid out 2k in fees. They wanted us to arrange early funding from the bank so we could move before xmas but if they failed to do their jobs we would have to pay the money back to the bank with a 10% fee. Thank God we said no as we had zero trust in PPL due to the long line of lies and let downs.
The entire chain agreed to move on the 4th Jan but we stipulated the contracts had to be signed before xmas as we were living in a house that we had already moved 80% of our belonging out of. No place to spend xmas !!!
SURPRISE SURPRISE they failed to achieve this. Because of the unemployment for 3 months we had now run out of money so had no choices left.
They spread lies about us going bankrupt to the chain which we found amusing as the only financial difficulties we were facing was due to their complete and utter incompetence.
We are in the process of making a heavy complaint to the Ombudsman and we are also going to be contacting our MP to demand the government introduce regulations which are hugely outdated as these online unprofessional companies now exist.
It has taken us this long to start this process due to the pure rage we feel about this company due to the un-necessary extra stress and anxiety to our family.”
“This is by far the worst legal firm I have ever come across in UK. I have bought a property through their lawyers and have delayed the process by another 6 to 8 weeks. The property lawyer went on holidays without having someone picking their work. hard to get through them and very unprofessional. Stay away.
- Delay
- Unprofessionalism
- Hard to get through to their lawyers/ Bad communication”
“Moving/ purchasing a property is stressful enough- if you hire PPL or are unfortunate to have them involved with your purchase/ sale in ANY capacity- be prepared for stress, high blood pressure and the very real probability of your sale / purchase not going through.
6 months these jokers sat on my purchase, and as a result of their incompetence there is a very real prospect of my proposed purchase not going through.
They are simply not equipped to deal with cases that may require indemnity policies- unless you have a simple case they cannot or will not complete your purchase.
Avoid at all costs- these people need to cease trading immediately.”
