PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I ordered a top of this site and it’s saying canceled, but I have purchased it. The money was straight away withdrawn from my card but no information on the item or delivery date. I order this item on the 3rd of December. Can some please help?”

Helpful Report

Posted 7 years ago

“I do not recommend this website to anyone! I purchased an order of 3 items and did not like them at all so I returned them at the post office. It has been a month and I still have not received my money back. I have been in contact with the website and they tell me I need proof when I had already thrown out my receipt. Clearly the proof is the clothes back at their warehouse so i do not know why they can not give me back my money when they now have the clothes sent back to them. As soon as they received the returned clothes they should have gave me back my refund no question about it. I am 100% reporting this website to the better business bureau tomorrow if they do not give me my money back by then.”

Helpful Report

Posted 7 years ago

“The quality of the clothing is good and delivery is the right on time and is very good. Problem is the sizes are totally off! For someone who is quite is quite petite its difficult to get things that fit properly. Bought a corset belt and only comes in one size... last time I checked a size 6 wont fit in something a size 10 can so I really recomment you make some size variations! Also i bought two dresses, one red satin one (very staticky) which was very misleading as it looked ajustable in the picture and description has not much information just a fashion tip. The black dress however looked very sexy on the model however on a petite person like me who is not busty and has an off figure it covered nothing, i felt like i was wearing underwear. Most clothin is misleading but when you find the right thing (like a simple top) its a great website. So basically useless. But thanks anyway.”

Helpful Report

Posted 7 years ago

“i've ordered plenty of items from PLT, i always recieve parcels on time, i ordered next day delievery and i recieved it on the next day im shocked to see so many negative reviews. quality of clothing is also great”

Helpful Report

Posted 7 years ago

“Website is a complete joke. I ordered a dress and charged 3 weeks later no tracking information was provided and no sign of the dress. I wrote to costumer service and was told that my card would be refunded in 3-5 business days and no reorder option was available! First of all why? when the dress is still on the site and in the size i ordered. Next were you never going to inform me or refund me if i did not say something? Or were they hoping i forgot about the order. I reached out again to complain and have been ignored..LAST TIME i will ever even visit there site! It is a shame that celebrities even associate their name with some items on this site.”

Helpful Report

Posted 7 years ago

“They clearly don’t stock a lot of sizes in the bigger size so a 16 and 14 always out of stock. They don’t restock after selling out so what’s the point??”

Helpful Report

Posted 7 years ago

“one month delay for delivery inside EU . no given information about delay . absent customer service .do not buy from this eshop. Give your money to the 100 other eshop existing .”

Helpful Report

Posted 7 years ago

“I’ve placed an order on the 26th of December and yet to receive or hear a thing about my order but yet my money was taken straight away out of my card, can u please give me some sort of information on my items if not I would like a full refund please”

Helpful Report

Posted 7 years ago

“Love the clothes, the customer service is shocking though. I placed an order in early December for the guaranteed to be here by Christmas offer. On top of that I did express tracked shipping to ensure I would get my items. The first problem was the tracking number, completely did not work and completely wrong but I thought no worries I'll get an update when they were going to deliver it the day of. The Friday before Christmas rolls around and whilst I was at work I got a message stating the my parcel was to be delivered that day so I thought amazing right on time. Wrong. The parcel was a 'signature required' parcel and instead their couriers decided to leave it at the front door where it was then stolen. How do I know this you may ask? Because there were 2 parcels, one containing clothes and the other containing a singular pair of earrings. Guess which was at the door, the earrings. Contacted the courier they have no clue as they said on their end it was never dropped off and I said well I can assure you I've got one parcel here and no one signed as we were all at work so it was just dumped there. I then contacted the company who were completely shocking. They messed me around for days, in the end I had to submit a statutory declaration saying I never received the parcel and I had asked for compensation. They stated, and I have this in writing, that they would provide me a 50% REFUND on a second order. I refused to do that until I got my first order refunded. So already we are at about 3 weeks with no order and no clothes. Today (01/01/2018) I placed the order, used the discount code as I did the first order and once placed contacted them to state that I've processed the order so please can I have the 50% refund as stated. Basically in summary they're not honouring that because I used a discount code even though the initial interaction never stated this clause. Overall I'm completely angry, there's no contact number they refuse to call me and everything is online. I'm honestly considering legal action but have no idea where to start. I had been ordering off them for about a year and massive $500 orders at that so to be treated this way has completely put me off this company. They're all con artists never again, I would never recommend this company and genuinely I used to be such a strong supporter.”

Helpful Report

Posted 7 years ago

“Return policy said I would get my refund in 3-5 days. Its been two weeks I have not received my refund. Had to go through the hassle of emailing them several times. Had to send bank statements to prove I got no refund. Worst customer service. Never buying again.”

Helpful Report

Posted 7 years ago

“I ordered a dress for a New Year’s Eve party. It looks great, the material isn’t as stretchy as I thought it would be but the fit is nice! The material is not see through, it is thick and looks like the picture. I chose the regular shipping method and it came on time, before 2 weeks. I’m pleased with the dress and the shipping time”

Helpful Report

Posted 7 years ago

“Suprised to see all the negative reviews, I've ordered from PLT lots of times and always arrived the next day and whenever I've had to return something it's always been dealt with promptly! Very happy with PLT service!”

Helpful Report

Posted 7 years ago

“My order was express post , emailed them after 10 days no response just an email from PayPal to advise my express post payment was refunded. Received my items 12 days later, item missing emailed them again (no other way to contact them) to advise item missing no response just an email fro PayPal to advise refund given for missing item. I didn’t want a refund I wanted the item I ordered!!! Worst customer service ever, don’t even respond to emails. Will never shop on your online store again”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Order 11/3, return delivered 11/20. It's 12/28, still no refund??? No customer service phone numbers, just constantly waiting for an e-mail back. They said it was "typical" it takes over a month for a return to be processed? Are we in 2017...there are SO MANY other online websites with cuter, better quality products with simple return policies. Try LuLus. Never ever using this trash website again.”

Helpful Report

Posted 7 years ago

“UNBELIEVABLE still don't have my delivery!!! Order placed on the 7th Dec. My last contact with pretty little thing. Before Christmas Thank you for the update. Just a shame it was so hard to get to this point. I have ordered from PLT a few times and not had any problems. Being a business owner myself I do realize that sometimes things go wrong. However I have found that being upfront with customers and explaining and trying to resolve issues asap works best. Having to message so many times without getting any closer to a solution has been dissapointing. I was looking forward to having new outfits for Xmas. Clearly that won't be the case given today is Friday and Christmas day is monday and Tuesday is another public holiday for boxing day. The only compensation I have been offered is postage reimbursement . $6.99 It is quite clear that the fault does not lie with me, yet I am the one who is left to suffer! Doesnt seem very fair or equitable to me. Their response Hi Jill, I understand how you feel, especially around this time, I can see your order should be delivered within 1-2 days. As an apology, I can offer the following code 2PPPYUO8972D for 40% off your next order, if there is anything else I can assist with please let me know - Sue SO NOT GOOD VERY DISAPPOINTING”

Helpful Report

Posted 7 years ago

“Although the prices are excellent , the shipping is rediculous. I'm always waiting for weeks for my items, despite paying for express delivery. My advice is to not order from this company if the items are needed for a special accasion because they will almost always let you down. They do provide tracking for your order but it isn't always helpful. At the moment my order has been processing for the past 2 weeks. The strange thing is when I order from a rival company of theirs, situated in the same area I always receive these items in a timely manner and don't pay express delivery for my order ? Many people I know have also had the same experience with Pretty Little Thing.”

Helpful Report

Posted 7 years ago

“ive been waiting since the 29.09.17 for my refund after returning goods. I have had emails after each complaint I made telling me I will get my refund in 10 days then another 10 days and then ghe final email said i would get it within 21 days. I am still waiting on my refund and it's the 24.12.17. absolutely ridiculous don't buy from this company”

Helpful Report

Posted 7 years ago

“Before you read: DO NOT ORDER FROM PRETTY LITTLE THING. DO. NOT... EVER. So, I placed an order on December 9th, I needed it for December 16th, I paid for Express shipping. At about 2 am on December 10th, I received an email saying that my order was despatched (YAY!, right? ) Long story short, contacted them after it wasn't there on the 7th day because according to the tracking number they gave me, it had not left the UK (Side note: what is the point of having a UK and US website, if you won't distribute from that country? -- I ordered from PLT- US) . I also noted their fraudulent business practices of sending out a dispatch email when it had not been, sending out tracking numbers that track nothing, etc. They said give it to the 10th day (the 20th) and then reach out. 20TH came, order did not. Reached out to them today, some lady refunded me 5 dollars for shipping for my trouble (eye roll). I then let them know that I am an attorney, and I filed complaints with the FTC, BBB for their fraudulent practices since I still was unable to track my order. They have since then notified me that the parcel got lost, and they have refunded me my full order. Honestly, this company is terrible. I left out SO MUCH of the run-around they gave me. DO NOT PURCHASE FROM THEM. IF YOU ARE HAVING TROUBLE WITH THEM IN YOU'RE IN THE US-- FILE COMPLAINTS WITH THE BETTER BUSINESS BUREAU AND THE FEDERAL TRADE COMMISSION.”

Helpful Report

Posted 7 years ago

“So I've never ordered from PLT, apart from a few years back and I remember it being flimsy as hell and had a hole in it. But I thought maybe they have improved as I was on their insta and saw they had some nice stuff. Then I saw the messages on the pic and omg thanku girls because you've saved someone from getting scammed what a disgrace how they can rip so many people off. I defo will never be ordering from them!!! And I'll be making sure no body I know does either sick”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews