“I ordered a photo book it was meant to be in Black Friday sale . The quality of the photos were bad colour and dark compared to the original photos. Paper quality awful it was so thin. I left a review on Trust pilot they acknowledged it saying they would put it right. I heard nothing . The book cost £50. It was advertised for £28.00”
“Ordered a picture printed on metal in September 2024 which was damaged in the shipment. The metal picture was thin, flimsy, and could not possibly be hung on a wall. After sending Printerpix pictures of the damage I requested a canvas replacement due to the poor quality of the product. Canvas pictures are cheaper and I did not request a delta refund. Another metal picture was sent in November 2024, which was scratched and again not something that could be hung because of the thin metal. I gave up and ordered a canvas print from another vendor”
“I purchased a voucher through Living Social. The same day, I attempted to redeem, the hyperlink provided was not working. I called printerpix, they indicated they were aware of an issue and to try again in 2 hours. I did but when I tried to redeem, it attached to an album that was not part of the voucher I purchased. To make a long story short, I received the order I had to place. It had 25 blank pages and half the names were not printed on their respective pages. I called printerpix, got the run around and generic responses. The same one 4 times. Be careful when you deal with them. They Don't care and won't do anything to make it right. I'll go back to using other businesses who do care about their customers satisfaction.”
“DO NOT ORDER FROM HERE. POTENTIAL SCAM?
I ordered personalised calendars for Xmas presents on 18.11.24.
On 24.11.24 I received notification they had been delivered. I did not receive anything so I checked the tracking. Parcel had been delivered to a sorting office in Birmingham, 90 miles from my home address.
I have contacted customer services on numerous occasions since:
I have received unhelpful automated responses. Been asked to confirm my address and on two occasions been told 'great news - your order is on its way' with the original tracking details showing my parcel sat 90 miles away. I have tried calling customer services but it either does not connect or I am hold for up to 30 minutes before being cut off.
Sadly, I'm not in a position to order more calendars to replace them.
If this is not a scam, it is exceptionally poor customer service. I would not recommend using this company.”
“I would NEVER recommend this company due to their customer service, and they do not honor their 100% satisfied customer guarantee. I ordered a woven blanket and was not at all happy with the quality of the end product. There was a white border around it that wasn't in the image, and the photos just didn't look good. I have other woven blankets, so I know how they can look. Since this is a very special Christmas present to honor my first grandchild, I requested a refund and purchased a blanket from another company. I tried calling, but no one would answer. So, I had to resort to email. I explained the situation and stated I wanted a refund; I would be happy to return the blanket I wasn't trying to get a free blanket. They agreed to refund the money once I provided them with a receipt for shipping the blanket back. So I shipped it back at my own cost and sent the receipt after a couple of days with no response, I followed up to ask about my refund and still got no response. I tracked the package to make sure they received it only to find that they returned it to sender, so it is on its way back to me. I called again and used the "sales" option instead of troubleshooting and someone answered. They said they could see my emails and would review them and respond "via email". I told them I wanted to discuss the issue via the phone but they would not. They assured me they would email me back the same day. Which they did not. I really wish I would have read reviews and looked more into this company before placing an order.”
“where do i start, don’t buy from them.
ordered a photo calendar which turned up wrong, sent loads of emails to get it rectified but not reply’s, spent ages on hold on the phone, and they just hung up after 20 minutes on hold.
finally got through to someone called Lisa David and she said she would send me another but i had to pay £5.99 postage, she sent me a link to pay which i did. that was last week, and heard nothing since, emails ignored.”
“Horrible company, horrible service! Won’t refund a messed up order. DO NOT ORDER FROM THIS COMPANY!!! The photo the used has the persons head cut off”
“Terrible…. Do not use. 16 emails, phone calls, bad reviews…. Is there nothing I can do to get my order, paid for over 6 weeks ago completed??
One star but deserves none”
“4 calendars ordered and paid for using a groupon deal. Only 2 calendars received yet charged postage for 4! Customer service non-existent - no one answers the phone and email replies don’t answer the questions raised. 3 weeks on from reporting my issue and it’s still unresolved despite involving groupon and posting 2 negative reviews on Trustpilot. I will never use this company again and I urge everyone to take their business elsewhere.”
“I ordered a photobook as a 10th anniversary gift for my wife.
I wanted to give it to her on our anniversary so paid £13.78 for quick delivery and rush handling. The site told me it would be delivered 'by 14th November'.
The gift did not arrive until late on 16th November so I was unable to give it to my wife on our anniversary trip, which was very disappointing.
When I complained and asked for a refund on the money I'd paid for the quicker delivery, the customer service team did not respond.
Really poor service. I've paid for a service I didn't receive and would have used another company if they'd been honest about not being able to deliver by the promised date.”
“i ordered on 11/4 for my wedding was told by customer service could have expedited. was told would have 11/6 with expedited fee, 11/6 came was told no such process 5 business days and then expedited shipping well it on 11/25 and do not have my order, they will not let me speak to a true supervisor and refusing a refund. I am so upset with the unprofessionalism that i have been met with. I am so disappointed this was a gift for my new husband and i feel so horribly bad.”
“Completely dissatisfied with customer service. The portal indicated a delivery date that did not happen because the portal did not take into consideration weekend time. I paid for expedited shipping. Which did not happen. I missed my deadline by two days.
I contacted customer service and they could not change the delivery. Very unprofessional. I had to ask several times for an explanation.”
“Completely dissatisfied with customer service. The portal indicated a delivery date that did not happen because the portal did not take into consideration weekend time. I paid for expedited shipping. Which did not happen. I missed my deadline by two days.
I contacted customer service and they could not change the delivery. Very unprofessional. I had to ask several times for an explanation.
It’s a shame as the print came out beautiful but I will never use Printerpix because of the incompetence from customer service”
