“I ordered 2 calendars as Christmas presents .. one calendar arrived fine but the other arrived with the heads cut off of 4 of the photos rendering it useless as the gift it was intended to be. I have since sent 11 emails between Hannah Ashley and Joel Ramsbotham who both answered the first email with the same standard response but then just continued to ignore all previous ones. I have also called the customer service line just to be fobbed off and asked to send an email, which surprise surprise, went unanswered. I am now in the process of doing a charge back from my back to recover the wasted money. The calendar wasn’t even expensive, it’s just the whole principle of being ignored. This has to be the worst customer service I have experienced. Use another company and save yourself time and money.”
“I ordered 1 print 15 December 2024, It said it would be delivered within 3 days around Christmas. It is now 10 January 2025, it doesn't even have a tracking, its still not printed. On the 19th December I was told it was getting some "Our team are busy putting a touch of magic on your personalized order." Then nothing. Saying give them 96 hours. Its been 22 days past the delay. Christmas ruined. Giving a heads up would have been nice. I've contacted twice and gotten the same reply "touches of magic" Tell me the truth, I want some updates so I can prepare to save Christmas for my Mom... Now that hope is lost, without warning. Full price for a mess.”
“40 days from ordering with RUSH fee paid, still no idea where my order is. Customer service is abysmal. I cannot get resolution in any form, email, chat, phone, or the so called customer service agent Joey that replies on Trustpilot. At least 15/40 calendars I did receive were defective. (Still waiting on the final 10 ordered). I am unable to fulfill orders placed for a small animal rescue fundraiser or even give people an estimate of when they might get their orders. This has greatly impacted our fundraising during the only time we have to sell calendars, as now it is January and the window of opportunity is gone. We are now 35 calendars less sold than past years because I do not have them in hand. Plus more that are ordered that I cannot fill. That was a lot of money that would have helped with our extensive vet bills. I have personally put so much time and effort into trying to communicate with this company, at the expense of my own sleep and health, and time spent with my family at the holidays because I am trying to deal with Printerpix. HOURS spent waiting on the phone, on chat, composing emails...
I am furious with this company, their lack of regard for customers, the poor quality of product, no restitution or offer to reprint the defective calendars despite being reassured by a chat agent over a month ago that it is 100% satisfaction guarantee.
Time to involve the BBB and see if I can get any help that way. I'm not confident, as Printerpix has 140 complaints and counting...”
“If I could give zero stars, I would. Ordered a pack of 10 calendars as a family gift. I am a professional photographer and well versed in photo sites and making gifts. Site froze several times and I would have to log out and then log back in to make it work adding hours of extra work on a large project (30 family members). When we received the calendar several family members were missing and one calendar was incorrectly assembled. My file was correct when I checked to make sure it wasn't my mistake. After logging in again, my file merged with another one I was working one (which they shipped to the wrong address, not to mention the hours I fought their website when it refused to let me order just one calendar - I got around that after 3 days of waiting for customer service by buying a voucher and going through a secondary site). I've now been waiting over a week for the amazing customer service they tote to even respond. RUN away from this company. This is the worst photo site I have ever worked with and their customer service is a lie at best. It's not worth your time or frustration. Even if they replace my calendars I will be out time and money to try to ship all over the US since my family is no longer in town. I can not emphasize how bad they are!”
“I placed an order Nov 16, 2024 using a Groupon for ten 11x16 calendars. The order form had number of packs and I put one. Then it asked for the number of items. I may have errored here but I also put one because I wanted one pack of ten (not 10 packs). I was billed $39.99 for shipping. They had to rerun due to a quality issue, which I appreciated and it finally arrived at my home Dec 21 but only one calendar. I am pleased with the one I received. In checking the website the charge for shipping one calendar was $13.99. I sent the email request for resolution and was told I ordered one and that was what I got. I replied $60 for one calendar was ridiculous and I would like to receive my other nine gifts. I have heard nothing further. I have used Printerpix several times, but this is my last.”
“40 days from ordering with RUSH fee paid, still no idea where my order is. Customer service is abysmal. I cannot get resolution in any form, email, chat, phone, or the so called customer service agent Joey that replies on Trustpilot. At least 15/40 calendars I did receive were defective. (Still waiting on the final 10 ordered). I am unable to fulfill orders placed for a small animal rescue fundraiser or even give people an estimate of when they might get their orders. This has greatly impacted our fundraising during the only time we have to sell calendars, as now it is January and the window of opportunity is gone. We are now 35 calendars less sold than past years because I do not have them in hand. Plus more that are ordered that I cannot fill. That was a lot of money that would have helped with our extensive vet bills. I have personally put so much time and effort into trying to communicate with this company, at the expense of my own sleep and health, and time spent with my family at the holidays because I am trying to deal with Printerpix. HOURS spent waiting on the phone, on chat, composing emails...
I am furious with this company, their lack of regard for customers, the poor quality of product, no restitution or offer to reprint the defective calendars despite being reassured by a chat agent over a month ago that it is 100% satisfaction guarantee.
Time to involve the BBB and see if I can get any help that way. I'm not confident, as Printerpix has 140 complaints and counting...”
“Company is a scam! You will not receive product. I sent them photos of my CHILDREN expecting a custom calendar as a gift for my husband and never received anything, no response from customer service. Had to file a dispute with my credit card company.”
“I'm the anon who posted a few days ago that ordered 2 posters on the 12th. They finally got back to me but all they did was lie to me that they got most of their orders done by christmas and somehow I'm the exception. She then sent me a picture to confirm that the details were right but even after the confirmation nothing has changed. The order status is still the same. I would assume this operation is being run by some guy in his basement but even that would have been quicker at this point.”
“I ordered a custom image collage book through printerpix on December 19th. I was initially pitched about $50: with upgrades, it was closer to $150. I ordered two of them, and added rush shipping (over $250 extra dollars), which they noted would get it here by December 23rd. It is now December 30th, and according to their tracking, it has not even shipped yet.
All told, I'm out roughly $600 on a few booklets that have still not shipped over a week after the latest predicted arrival date.
That said, their customer service makes their products look much better by comparison. Requests for help through their customer service form are answered via an automated email that contains no useful information. Calling in yielded a representative after a 40 minute hold time, but they also provided no useful information (and frankly, they seemed harangued and overworked, like they spend all day trying to cover up for issues like this).
The short of it is that if you want to be charged 20x what they originally quote you, for a product that's never delivered, you've come to the right spot. Otherwise, you may want to stay away.”
“My order has not arrived. I ordered it on December 13 and was told should be here before Christmas. Well it's almost January 2025 and still no print. On the Fedex tracking it says it's still in Florida. The F!!”
“Appalling service. I ordered 80 prints. 1 print arrived. I was told that the full order would be printed and arrive in 48 hours in time for Christmas. 1 week later it still hasn’t arrived. I have spent hours on hold on the phone, and sent many emails. They have taken my money and are now ignoring me. Please avoid this awful company.”
“I ordered calendars in November and they still haven't arrived. Their communication with updates is horrendous and seriously lacking. When I called two weeks ago, the woman was flippant and couldn't care less. I guess if you want to use them for Christmas gifts, order in September or October.”
“I ordered 2 posters on the 12th to give to someone as a christmas gift. As of now, even on the 27th, the update status hasn't changed from "we are working on your order". I sent a ticket in to ask if something went wrong on my end and I still have yet to receive a reply. My warning to you, use any other company. This one is a waste of time.”
“I placed a calender order on the 9th with an estimated delivery of the 16th....finally got the order on the 26th. It was not the post offices fault because I saw when they updated the order had shipped. The product is not at all what I expected. The print quality it ok but the paper is flimsy and I didn't realize the calender would be printed the way they did it. That's what I get for trying to save a couple bucks and not ordering from the usual place.”
“The black Friday code i got messed up and they refused to fix and one of the pics i received had like a white line on it like they sublimated over a hair”
“God awful experience. Place is a scam. Ordered and paid for expedited shipping to get the order well before Christmas as promised. They do not live up to their word. We’ll see if my package ever even arrives. The ups tracking number keeps getting pushed back each day for the delivery date. Will never purchase from this place again.”
