“All our metal prints arrived dented and have packaging marks on the print making them unusable. I have messaged customer service to get replacement orders but yet to hear back from them on how they will fix this before my event for which I need these”
“Was told my order would be here in time for mothers day when ordering 2+ weeks in advance. Here we are two days before Mothers Day and they haven't even shipped yet.”
“They do not honor their satisfaction guarantee obviously it’s a marketing ploy to bring them in business.
I had ordered a metal print upon receiving it I was not satisfied. I emailed them, they responded with stringing me along through a few different emails saying they would make me a new one. I did not want a new one I was not satisfied with the quality of the work and was not going to waste anymore of my time with them. They did not grant me a refund. So much for satisfaction guaranteed.”
“Awful AWFUL company. I hadn’t heard anything after paying for express printing and next day deliver after 5 days, I called to ask why it hadn’t been shipped yet and I was spoken over and shouted at by two different employees. I asked to be refunded before it was send in which they told me it was non refundable and upon receiving the package I was very unhappy with the quality. It was cheap material and bad quality photo print. AVOID THIS COMPANY AT ALL COSTS. It lists on their website “100% satisfaction guarantee” this is a complete joke and lie, you will be ripped off, not happy w the quality and ignored when you request a refund”
“I had thought at first that they were a decent company. My first book arrived and was of OK quality. However, my recent experience with them is by far the worst I've ever had with any shop. My book arrived and when I opened it the first half of the book were of someone else's photos, one of which was a baby scan photo, which had the customers full name and date of birth, which means they breached the data protection act. I informed them of this and they didn't seem overly bothered, and told me to destroy the book, when in fact it is their responsibility to do so not mine. They told me they would send me a replacement book and would refund me. The replacement book arrived, and it was of poor quality, pictures were blurred, there were pages that had a white line down the centre, they clearly don't clean their printer nozzles. They said the refund would take 15 working days, today is day 15 and still no refund has been given. I'm doubting I will ever receive my refund. Trying to contact them is near impossible too, you'll be waiting on the phone for hours listening to awful music. Avoid this company at all costs, I ended up going to bonusprint and the book they gave me was superb. No doubt I'll receive the same generic response under this review like others have. I've worked in online retail for 10 years and have been shopping online for over 20 years and this is by far the worst example of a business that I have ever dealt with.
AVOID AVOID AVOID!!!”
“Please beware before ordering from this website. I have been going back and forth with the automated system, and with Eva Alexandar for over 6 weeks trying to return my order due to poor quality of the material and pictures of a throw blanket. They do not honor their return policy.”
“Poor quality, paid extra for HD and lines through pictures.
Sherpa Fleece lol sooo thin, more like felt backing.
Customer service very poor, promised replacement and NOTHING.
Asked for refund and NOTHING.
SAVE YOUR MONEY AND DISAPPOINTMENT”
“First, the order arrived on time and in good shape, and I am extremely pleased with it.
My problem is with the customer service, which is practically nonexistent!
When I had finished around 15 hours of making my photobook, I went to place my order. On the basket page it said 'Today Only,' in red letters,'Order an extra copy for £1'. I had been debating whether to get an extra copy so I excitedly added a copy. However it simply doubled the price. I thought it must take it off at checkout, so proceeded. It didn't. And as it was a Sunday at about 9pm I couldn't ring anyone to sort it out. But I thought if I don't place the order today I won't get the deal. So I paid the full amount and immediately sent an email explaining the situation, stupidly thinking that such a big company would happily sort out what was obviously a problem on their end. I was very wrong!!!
I got a response to my email that didn't at all address the issue. I replied, just to be ignored. I sent another email 2 days later asking why I had not had a response. I got an email from the original operative telling me to go and place another order to get today's offer! I replied, just to be ignored again.
Then I tried calling. A man told me he would have to look into it and would ring me back, he didn't. I called again and there was no record to show that I had even called the first time! I spoke to a lady who kept telling me that there was nothing they could do. I explained that if they didn't honour the offer then it was a con. She promised me that a manager would ring me back that day. Apparently there was no manager on the floor, and there is no complaints department. I asked for the contact details of the GM, or CEO, as it's a 'family firm' according to the website, but she wasn't allowed to give me that!
Anyway, we are now at gone 3pm the next day and guess what? I haven't had a call.
I'm seriously considering emailing Trading Standards. How can they have offers on their website, then don't honour them when their computer messes up? It's not on.
I was seriously looking at the next thing to order from them, but I think I should go elsewhere!”
“I ordered a canvas print with the pictures all collated in the shape of a love heart. When the canvas arrived the heart no way near filed the canvas and in the bottom corner is has a random print saying Morgans 2017! This has no relevance to me whatsoever! I spoke with someone at Printerpix and they advised me that they could/would not do anything as it is what I had selected when building the print up. I genuinely thought it was a template/example but I did pay extra for any Printerpix logos to be removed anyway! I ordered this for a gift and it is now useless and I cannot get an exchange or refund. They advertise 100% Money-Back Guarantee but because it’s personalised (which everything is on their website) they will not help!! Very disappointing experience and would not recommend!”
“I ordered a metal print on 1/7/2024. I finally received it on 1/28/2024. It was defective with 2 dents in it and I didn't receive the wall mounting kit that I paid extra for. I would have been embarrassed to give it as an engagement gift, as that was the reason I ordered it. I sent an email with pictures of the damaged print on the day I received it. The next day after not getting a response, I called and spoke with Kevin. We agreed on my getting a refund and he said he would submit it for processing. That was on Jan 29th. Yesterday, Feb 8th, I sent Kevin an email because I hadn't received my refund. It had been 10 days! He said it was in the process of obtaining approval from the finance dept. Seriously, it's been 10 days and it's still in processing for approval? I get sent a damaged/defective product and it's taking weeks to get my refund. Guess they like using peoples money. Never Again, and I Do Not recommend Printerpix to anyone for anything. If something is wrong with your finished product, good luck with receiving your refund. They process it from a different century, if at all! I give it 0 stars, not even 1.”
“I originally wrote a negative review with 1 star as I never received a reply on questions asking status of my project until I wrote that review. A couple weeks following that review my photobook arrived. I have received nothing by overwhelming positive responses on how beautiful the book is and the quality of the pages. I agree, the end project is of high quality.”
“Awful! Ordered a blanket and never received a confirmation but I saw the payment on my bank statement. Called to make sure I didn’t make a mistake. Was assured it would be here in time for Christmas. It still hasn’t arrived. Never again!”
“I got Groupon for their services. I submitted my project on 12/9, and paid extra for 7-9 business days service, because I will need to have it for my travel oversea on 12/21. I called and was told that I would have it not later than 12/21. However, It is not yet shipped out on 12/21. I called many many times since Monday, but was told that it will get to me before Christmas.
I am now have no present for my in-laws, and I will have to spend $130 to FedEx oversea, not knowing it will get there before we return home.
I will never use them again. My other project to Mixbook came back in shorter time and flawlessly.”
“I placed an order on 12/9 and its been "sent to courier" since 12/15. I reached out via online chat and email regarding the order and where it is and nothing but crickets from this company- will never use them again- Christmas for grandma officially ruined- thanks Printerpix”
“Absolutely awful experience! I caution anyone using the site. I spent hours collating my parent in law Christmas present and opted for the most expensive photo book of their rage. I submitted the order over a week ago and chased up with their customer support (after waiting for an hour) who assured me that my photo book was in the final stages of printing! On Saturday evening I get a bland to the point email that my order has been cancelled because the file is blank! When I replied immediately and questioned the validity of the excuse I got no reply.i have asked for a full refund and heard nothing back so there goes £126 wasted! On top of that what would have been a lovely present for my parent in law who are flying in from Italy this Christmas is completely ruined! I am furious and so unbelievably disappointed by the service their staff and their attitude”
“I have sent numerous emails regarding my order, #64318377, and have not received a reply or acknowledgement of order. I did receive an email on December 4 that the order was being prepared. It is now December 16 and still nothing. Is this order lost? It is quite spendy for the service.”
“Categorically the worst customer experience ever. Hannah Ashley’s be Sybil Stephen have both ignored multiple emails since the 27th November. I was sent the incorrect product that I did not purchase, the quality was absolutely horrific, so rough and like cardboard, could not give this gift to my son and printerpix are ignoring all contact. Sybil offered me a refund of my postage but as I declined this has now been ignoring my emails since yet they supplied faulty goods. Stay well clear”
“I can't comment on the finished blanket because I haven't gotten it. I've had several back and forths with the company about the delay in my product getting to me. Not worth the hassle. I needed it 2 days ago and was "assured" I'd get it. Customer service is "so nice" and just says what you want to hear. Still haven't seen it. Won't order from here again as they promise delivery in 10-15 business days but it doesn't happen.”
