Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rented a storage unit on 172nd and Halsted in East Hazel Crest and was extremely pleased. Mike is very pleasant to deal with and has top notch customer service. Will definitely used their services again.”

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Posted 8 months ago

“I have been with Public Storage for a while. The unit is fine. But I started with a $121 per month, and have just received a notice that they are changing it to $427 per month. Be AWARE that they get you in and then bait and switch ...upping it not soon after, but then again every year. They are swindlers! And there does not seem to be anyone to reach out to help you. Oh. And the same place is advertising $151 per month for the same size right now!! Go ELSEWHERE and negotiate a longer contract in case!!!”

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Posted 8 months ago

“I was frantic today to find out my storage units would be dramatically increasing in price by about $40.00. The increase would make my bill about close to $200. I found this unacceptable seeing as though its only been about 4 months of me being there. I called and left a message and got a return call stating my rates would be drastically Decreased. This act by management, Mr. Nelson, was a very welcoming call and I greatly appreciate it. I really like using Public Storage in the Owing's Mills area @ Dolfield Rd. It's unfortunate that too often the rates go up too fast.”

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Posted 8 months ago

“Rosa at 24105 is professional clerk with the customer always in mind. She should be credited with being a critical person to the company's success. RLS 4/29/24”

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Posted 8 months ago

“If you are looking for customer service When it comes to storage units, this is the place Romero Tucson Az, This place is clean, easily accessible and has wonderful staff. This place truly has a treasure with Chas helped me with some questions I had coming in one day. She was very, very polite and extremely helpful, after a long day with moving she completely had me covered and was so understanding after I arrived and didn’t order the right size she got me a bigger unit no problem. Public Storage has a special lady working for you!!!”

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Posted 8 months ago

“staphanie at waterloo location was a very god help today. None was at my location today for helping and she went above and beyond to help. Thank you”

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Posted 8 months ago

“Shakera Was very pleasant and knowledgeable and very helpful.she really create an atmosphere of trust,and caring. Thank you Shakera in Swanson st for your support and help.”

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Posted 8 months ago

“If you are looking for customer service When it comes to storage units, this is the place. This place is clean, easily accessible and has wonderful staff. This place truly has a treasure with Cheryl(who helped set up our account) and Tammy who helped me with some questions I had coming in one day. Cheryl and Tammy both were very, very polite and extremely helpful. Public Storage you truly have two special ladies working for you!!!”

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Posted 8 months ago

“the price of my unit has gone up over $200 and I had just moved in to that unit less than a month ago and you brought the price down to $157 approximately any guarantee for 6 months I'm very happy thank you so much for having him in your store give that guy a raise. thank you.”

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Posted 8 months ago

“Public storage has gone up to $60 every six months I started at 180 a month I'm at 360 a month I have been shopping around I found a unit on 2920 in spring at I storage Same size unit climate control 10 x 20 for 118 a month 1/3 the cost of public storage”

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Posted 8 months ago

“I would like to share my Wonderful experience at the Public Storage located at Southfield, Michigan on Telegraph where Davina and Malcolm displayed stellar customer service skills, along with professional etiquette. They both are very knowledgeable, effective, efficient and productive. They're kindness is greatly appreciated. Thank you”

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Posted 8 months ago

“so, this my follow up review for ms paula at facility #23058 in elgin il 830 steel street. i feel like family and look forward to talking to and seeing ms paula. there's no okay hurry up and get out. if she has the time she bothers to chat with you, if she has information relating to other than storage she happily shares it. if my car cover gets loose ms paula makes sure it is intact and lets me know so i can take care of the challenge. ms paula is a people person. i am blessed to know her and you would be to if you meet her and would want to rent from her. lovingly ms pat w”

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Posted 8 months ago

“TERRIBLE customer service! I have a moving van waiting to move my stuff into a storage space, I went over to the office to pay for the first month and get my unit number, and no one was there. It has now been THREE HOURS that I have been trying to reach someone, left many messages, and no one will call me back. Worst customer service ever and I will never rent a unit from this useless company again. I use a storage company 6 months every year, and I will go back to my previous company who was fantastic but a mile farther away.”

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Posted 8 months ago

“I recently had the pleasure of working with Janean from Public Storage/East Cheyenne and I couldn’t be happier with the experience. Janean’s excellent customer service was second to none. I was extremely impressed with the professionalism and attention to detail provided, it definitely exceeded my expectations. Janean’s positive attitude made the atmosphere there so very pleasant and inviting. Public Storage is a game changer. It’s everything I was looking for, Janean was extremely helpful making the onboarding procedure very easy. Her detailed explanations of entire process left me assured that I made the right choice. I highly recommend “Janean” - Public Storage/East Cheyenne to anyone looking to secure a storage facility in Las Vegas. She’s the absolute BEST!!! ✨😊✨”

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Posted 9 months ago

“Doug and sandy at the Midvale storage were a great help. The storage was ready and clean.”

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Posted 9 months ago

“Keke was a great help with auction thanks a lot”

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Posted 9 months ago

“Store 7601 I was having a time ending a contract I just started over the phone. When I arrived on location I could see personal vehicles parked next to boats, rv's, and work trucks in very tight quarters with no defining marks for clear spacing. I wanted to cancel the hour old contact but met with resistance over the phone. The manager however turned out to be a life saver. She understood and had just recently brought these very issues up with a higher up. Her general pleasant and professional demeanor helped diffuse my discomfort. Thank you Donnetta.”

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Posted 9 months ago

“Public Storage in Lawton has the most amazing lady at their front desk!! Very knowledgeable and personable! She Rocks!!”

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Posted 9 months ago

“We rented a unit at the new facility in Forney, Tx. DeeDee was an absolute joy to work with, she was very helpful! Always smiling and has a gift of gab!!”

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Posted 9 months ago

“Gwen at the 3950 Five Forks Trickum Lilburn, Ga.,location is absolutely great. She was professional, courteous and helpful in my endeavor to downsize. She left no stone unturned and is a great example of quality customer service. M. Stanfield Customer”

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Posted 9 months ago

Public Storage is rated 3.5 based on 426 reviews