Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i rented a storage at public storage on vermont ave in harbor city, ca space #503 , sure the space as greaty , but the service at the location is GARBAGE, the site manager wasnt on the site and wasnt taking any calls even for the assisntant working on the site? 2 units were robbed of there items, and the cameras in the walkway area were off, or fake, so no camera viewing to see who did the robbery? in my space i was in and out 1 hr, piucture this 9000 spaces and ONLY 2 CARTS ? one guy rented a 20x330 and NO CARTS? the worker for the units told me if i want ALL MY MONEY BACK I WOULD HAVE TO MOVE OUT TODAY, HE RETURNS THE FULL PAYMENT BUT NOT THE 29.00 SERVICE FEE . THIS IS A SCAM OPERATION,? HE GAVE ME THE NAME TONY CRADFORD , WHO IS CHARGE OF GETTING CARTS AREA CODE 818 244 8080 X14440, AND HIS EXTENSION # BUT KNOW WHO HE IS OR HIS #? then a regional mgr in tx hisbit 281 816 4850 in tx? he doesnt know anything about public storage at all, ? i asked if he worked for the storage company , he said yes , he QUIT 1 MONTH EARLIER. so i made a call to the harbor city, ca courts and filed a complaint against this DUMP. THIS STORAGE COMPANY IS A CRIMINAL SET UP FOR THE PEOPLE IN NEED OF STORAGE EITHER FOR MOVING OUT STATE OR IN STATE? OR FOR PLAIN STORAGE, !! EITHER FIX THE PROBLEM OR SELL OUT THE PROPERTY TO SOMEONE THAT CAN MAKE IT WORK, THE COMPANY HAS NOT RESPONDED TO MY MESSAGES OR I THING THEY NEVER WILL. ? THE SCALE IS 1 THRU 5 THEY HAVE TO GET 1 SHOULD BE -10! THE CITY IS GOING TO INVESTIGATE THE MATTER AND IM NOT GOING BACK OFF TILL THEYDO? ALSO CALLED A INVESTIGATOR FROM A NEWS MEDIA AND THE JUMPING ON THE CASE.”

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Posted 8 months ago

“Sonja was very helpful in getting me into a unit. Because I was not for sure what size I needed at the time. Very friendly and professional. Thank you”

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Posted 8 months ago

“Diana, @ 115 Capitola Rd. Ext.has been a ray of Sunlight surrounded by all the Chais that has happened here. None of the Chaos is Diana’s’ fault of course, (the main gate not working, 3-4 times and for a week or two a few of the times…) she goes up and beyond call of duty. I left articles outside my storage, where she held onto them and waited for me to return. Or I left my unit unlocked, and she called me to inform me I had locked my storage “open!” So she doesn’t know I am leaving this note to her superiors, but give that worker a raise, she deserves it!!! She has and does much more than I am noting, but thank you Diana for all that you do. Gil Sutton/Heather Brown”

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Posted 8 months ago

“Charles and Ally at the Public Storage 801 - Matthews Township Office listened to my concerns today and helped to resolve my questions quickly. I am actually renting 2 units through them and have been very pleased with their professional and courteous help as I chose the units (size and location) to best meet our needs. I continue to find them very helpful and plan to stay with Public Storage because of them.”

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Posted 8 months ago

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Posted 8 months ago

“Public Storage does not change due date or payment arrangement. Is very hard to actually speak to a real person. I just finally got to talk with someone and they say that they can't change it. Public Storage want ther3 money on time but is not willing to work with their customers. I'm contacting bbb about this place. They are dirty!”

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Posted 8 months ago

“Yet again, after just 4 months of renting, Public Storage notified me that they are increasing my Miami rent by nearly 40%. This happened before in West Palm Beach, and enough is enough. You offer 1st month free, make me pay for movers just to trick me into paying a lot more shortly after. This is daytime theft, bait and switch scam. I have already filed a complaint with BBB and will continue if I have to, informing the press about your business practises. I m done with you, never again!”

Helpful Report

Posted 8 months ago

“Horrible experience!! Rent MORE THAN DOUBLED in 10 months. This place is a complete scam. Rent went from $130/month to $269/month. It is unbelievable that they can do this as I rented the space for my elderly parents when moving out of their home into a care facility, and now they choose to take advantage of them while on a fixed income. Completely reprehensible; what a heartless and corrupt organization!”

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Posted 8 months ago

“Public storage Rent increase 300% 50 now 154 Charged a lock that I said I didn’t want returned in person they stated it was credited 2 months later now they say it was mailed lol what a joke”

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Posted 8 months ago

“STAY AWAY FROM THIS STORAGE FACILITY!!! They are dishonest and not customer service focused at all. We have been renting 2 storage units here for 2 years. After quite a few increases we are now paying over $350 for each unit even though they are advertising the same size units for $147. We have asked repeatedly for the price to be lowered to market price but they refuse. They say the market/lower price is for new customers only. I suppose that's so they can randomly jack up the price once they have your business. It seems some customers receive a good price while the others do not. That sounds alot like discrimination. Public Storage start taking care of ALL your customers not just the handful you've decided meet your guidelines of who should receive fair pricing. Most companies reward long time customers while Public Storage penalizes them for staying.”

Helpful Report

Posted 8 months ago

“Horrible experience!! Rent MORE THAN DOUBLED in 10 months. This place is a complete scam. Rent went from $130/month to $269/month. Unbelievable that they can do this as I rented the space for my elderly parents when moving out of their home into a care facility, and now they choose to take advantage of them while on a fixed income. Completely reprehensible; what a heartless and corrupt organization!”

Helpful Report

Posted 8 months ago

“PLEASE READ BEFORE USING THIS PLACE. Our rent has gone up over 100% in two years. The rent quoted online is 200/month for a 10x15, however we were notified that ours is increasing to 300/month at the beginning of the month. I requested that they reduce it to what they have published, they said no. They said they could not do anything at the office. This place is a classless rip-off and should never be used. My homeowner's insurance covers insurance, but they said they don't care - they want another 15/month for that or don't take the unit. I have never felt so taken advantage of - it makes my blood boil. The good news is that there are hundreds of these places in my area and I am not giving them any more money. I hope you don't either - you can do better. PLEASE DO YOURSELF A FAVOR and avoid stress. DON'T USE THIS COMPANY AS THEY ONLY CARE ABOUT TAKING YOUR MONEY. COSTS IN THIS AREA HAVE NOT GONE UP.”

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Posted 9 months ago

“Buyer beware. After just 4 months your bill will be $50 more. The only people leaving 5 stars are doing it because they just received their storage. Their price increases will be $75 - $100 more within a year. Check every review site especially BBB. They're ripping people off.”

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Posted 9 months ago

“New customer beware. They will not refund all your money. They keep a $29 administration fee? They had my money 15 minutes. They are cut throat’s. They won’t connect you to corporate. They Tell you “ oh my” you can’t talk to Corporate in their ivory tower!! People you deal with are so scared for their job they refuse to refund their “ precious “ admin fee. Go find a local mom and pop storage unit. Guaranteed you will be treated better.”

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Posted 9 months ago

“I would like to thank JC from Public Storage on Knights Road. In Hollywood. He was able to provide exceptional service. If it wasn’t for JC I would’ve moved everything out the same day and found a different Storage. Thank you, JC. Ruth Neal”

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Posted 9 months ago

“Nundee at the Keen St location in Garlnd, Tx took care of me and help me with a problem I was having.”

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Posted 10 months ago

“Carrie at 4240 Signal Butte Road in Mesa is amazing to work with. She is always so helpful and polite. The facility is always clean, prices are good and it is a great location. Easy to access and she is super helpful if you have any questions or issues.”

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Posted 10 months ago

“Cecelia at the 1305 Rosewood Drive n Columbia, SC is the most helpful professional I have encountered at a storage facility. She was knowledgeable, helpful, and just a delight to do business with. Cecelia offered the best customer service, and we will continue to deal her and encourage others to ask for her when calling.”

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Posted 10 months ago

“I busted the kiosk in zip code 60461 and there were some difficulties with payment processing. I spoke to the live kiosk agent , Tina. She was fabulous. Pleasant, professional, kind and helpful. I was so impressed….agent Tina in the office there is also a gem. This location is the best”

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Posted 11 months ago

“Alan at Public Storage locations in NE Portland is awesome. Recently we terminated our rental after 10 years. When cleaning out all items we managed to overlook a treasured gift I receieved from my parents several years ago. Within a few hours after leaving, Alan called and asked if we might have missed something. He put it aside and held in his office until we could pick it up. Thanks so much”

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Posted 11 months ago

Public Storage is rated 3.4 based on 398 reviews