Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tim the property manager in Brighton CO has been beyond helpful and polite each and every time I have asked him for assistance. The property is always nice and clean and easy to access. Thank you Tim for all you do!!”

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Posted 5 months ago

“I am very disappointed in your company. I have been a loyal customer for over three years, never being late on a payment and you raise my rent every few months, no one can afford this. You asked if I wanted a lower cost unit, yes I do and I will find a lower cost unit with another storage company. BUYER BEWARE! Your rent goes up quarterly. A lot! I started at 169, I am now paying 395 and no one will talk to you, just the property manager who cannot do anything. The elevators go out regularly, there are new rules on how to enter and exit every time I go there…. I had to let someone out last time. It is TERRIBLE!”

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Posted 5 months ago

“The public storage on Bullard is garbage. I went over there on the daytime to put my stuff in my storage and there was no dollies to bring up my belongings. Nobody else was there but me and there was no dollies to assist me in bringing up my belongings. This place is just trifling. The bathrooms are disgusting and don't seem like they are cleaned on a regular. If I had known they operated in this manner I wouldn't have never stored my belongings here. Play it safe and go somewhere else that can accommodate you when you go to store your belongings. They will call you about your charges, but do nothing to accommodate an easy transfer from your vehicle to your storage. Might be cheap, but not accommodating.”

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Posted 5 months ago

“I had the pleasure to work with Melody at 2399 Finley in Lombard. Melody was very helpful and knowledgeable about what I needed. If I ever need to use PS again I would make sure to work with Melody again.”

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Posted 5 months ago

“Oh how wonderful Ms. Susan was at the location 7895 Riverfall Drive Dallas Tx, 75230 I mean she was as sweet as she can be she understands that My Rent was high due to my Storage Unit having it for a year now. She was able to help me out and I understood everything on why it was increased She help lower it I really Appreciate You Ms. Susan God Bless you❤️🥰🙏🏾🤝🏾”

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Posted 5 months ago

“I recently contacted the storage facility in College Park, Maryland, and I enjoyed speaking with Akena. She was incredibly helpful and went out of her way to assist me. Akena's friendly and professional demeanor made the experience very positive, and I was impressed by her commitment to excellent customer service. I wholeheartedly recommend Akena for her outstanding assistance and commendable attitude.it”

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Posted 5 months ago

“Had my storage auction off they were contacting me at wrong number which gave them right number could not wait 3 days would of payed what we owe auction off and got nothing told them there were just pictures and few personal items not valued to anyone els sold my things now wants balance ya ok worst place to go used rent without telling us stay away from this place you will regret it worst storage anywhere”

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Posted 5 months ago

“Peggy was wonderful in helping us today get second person in account. Tom was fabulous and answered my many questions when I got the storage locker last week. They both helped everything go smoothly. Thank you both at Stillwater, MN location.”

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Posted 5 months ago

“Today, I visited Public Storage at 1020 N McCarran Blvd, Reno, NV 89512. I wanted to inspect my unit and add a lock to my unit. I had the wonderful experience of meeting and working with Nay. My storage room door was hard for me to raise. Nay is very respectful, supportive, amd professional. Nay was able to find me another roll up door unit and got me transferred to the new unit. Moving is hard and stressful. However, Nay gave me a piece of my. Immediately, I felt less stress amd could continue with my moving plans. Previously, I have rented from Public Storage. Thank you Nay for being a part of the excellent Public Service TEAM.”

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Posted 5 months ago

“The worse place in the history of worse places I would highly not recommend if I were you NOOOOO don’t do it they must b faking reviews cause ain’t no way”

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Posted 5 months ago

“Public Storage is a scam. I signed up for their Fall 50% sale in November 2023 and was promised by the person assisting me that the unit price would not go up for at least a year or more. They have already raised my rate twice. This company does the bait and switch. They lie to get you to sign up, but once you are signed up and locked into your contract, they say there is nothing they can do about the rates getting higher. DO NOT USE THIS COMPANY!!!! I am going to report them to the BBB.”

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Posted 5 months ago

“Peggy is very helpful and friendly. It was very organized. 13465 Fenway Blvd Circle N Hugo, MN 55038”

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Posted 5 months ago

“Sondra and her coworkers were very helpful and friendly/courteous at 10410 NW hywy. Issues that we had were resolved quickly. Thank you so much!”

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Posted 5 months ago

“Spoke to Michelle in public storage. Very unprofessional with a Personal renark”

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Posted 6 months ago

“I HAVE BEEN A 3 YEAR CUSTOMER HERE AT TARA BLVD MS.TRINA CUSTOMERS SERVICES IS EXCELLENT AND HELPFUL AND KINDFUL”

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Posted 6 months ago

“They will get you in with deceptive advertising of low-rate then after you move in, they will increase the rate drastically by 30 to 100 % in a few months. Be careful and stay away from them, otherwise you will get ripped off. Please report them to government agencies like the FTC for engaging in unfair and unethical business practices. They are preying on poor people and increasing their stock share prices artificially by increasing rental fees continuously and ripping people off unfairly.”

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Posted 6 months ago

“Ms Ling was extremely helpful and had great customer service.”

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Posted 6 months ago

“i rented a drive up unit online and when i went there 20 minutes later it was a dock 4 feet off the ground not stated on the website so i got screwed and they wont refund me the $29 or the $1 first month fee. i dont care you say its a non refundable fee because thats bad business update your website then. i was told i should have gone to look at it before i signed anything online. thanks for nothing”

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Posted 6 months ago

“I've been a customer at the 9201 E. Tanque Verde Rd in Tucson location for several years. I recently moved to a larger unit in the same location. The manager, Laci, was very helpful in getting this move set up. She explained everything in detail and made sure I was comfortable with the whole process. She is a great employee for you. I hope she stays a long time. I would recommend this location to anybody needing storage.”

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Posted 6 months ago

“The original rent on my first 10 x 10 unit started around $40-$65. I’m not sure the exact number at this point in time the rate has been raised to around $260 for the same unit. I also have a second unit that has had a significant run increase. I’ve put in requests with the management which are doing their best but unfortunately having issues because the corporate offer office does not care about its loyal customers, I’ve been renting with them a little bit over two years and tried to work something out but it hasn’t been enough. I’m still paying over $200 for each unit. They advised that I move my belongings and consolidate it into a different unit. I also believe they may have said to switch to a unit with a lower rate , it’s unfortunate that they have such a lack of transparency. You really get trapped in here and people storing their valuable heirlooms or even things they really need but don’t have the space for. They have postponed rent increases if I really put my all into explaining how unfair the situation is, but it’s still not a reasonable price. If I could move my belongings, I would, but I as well as many others have health issues that make this extremely difficult. I’m currently selling the vast majority of my belongings and items that are extremely special to me because I can’t afford this. I’m sure there are hundreds of other people in the same situation dealing with this company.”

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Posted 6 months ago

Public Storage is rated 3.4 based on 398 reviews