Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“Great service at a great price, this is the way forward as i can see. will be using Purplebricks again 5 starts *****”

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Posted 5 years ago

“What a complete waste of time and space this cowboy outfit is. As soon as they take your money they lose all interest in supporting you. We achieved the princely sum of one viewing the whole time we were with Purplebricks. His advice was to reduce the asking price which he had obviously set far too high. On his very first visit to take photos he forgot the bathroom and had to call back-thereby delaying the entry onto Rightmove whilst still having a board up. In my opinion this killed the launch and we never recovered. Don’t touch them-once I had disinstructed them I went back to a traditional hard working agent and my property has all but sold.”

Helpful Report

Posted 5 years ago

“I'd vote Zero stars if I could. Very slow to do anything, and poorly run selling team, potential buyers have been put off. And wasnt warned I'd have to pay their fees in full UPFRONT if they failed to sell my property. STAY AWAY AT ALL COSTS”

Helpful Report

Posted 5 years ago

“DO NOT USE! Purple Bricks failed to sell my house yet I had to pay their fees - although I complained numerous times and got a £450 refund against their invoice because of dreadful service from their local property experts, a misnomer if ever there was one. I believe their policies and procedures and complete lack of customer service will ultimately lead to their going out of business.”

Helpful Report

Posted 5 years ago

“I've been a landlord for 12+ years and PurpleBricks are the worst property agent I have ever used. They are grossly incompetent and charge a hefty fee for their disorganised service. I came across this review which summarises my experiences of their service. https://lifeafterthedailygrind.com/manage-your-own-rental-property/”

Helpful Report

Posted 5 years ago

“AVOID - use an agent that you can switch from free of charge if you're not happy. Purple Bricks are happy to take your money, but don't want to work for it. Over 200 days on the market with only 1 viewing (which conveniently happened right after complaining to them - a staff friend methinks). Only 2 phone calls in 6 weeks, & despite reducing the price by £10k they just want to keep reducing it more. They're supposed to change around photos on the listing to generate new viewings, but we're having to do it. Over 50% of the marketed properties in our area are STC - including a similar but smaller property 100m up the road priced at £10k less than ours. They also lie. We asked if they're chasing up people on their books to try to get some viewings, but the manager Kevin, told us they don't do that. However in our latest complaint, PB claim this has been done. They're a ridiculous time & space who have us over a barrel & know it. Now I've got to pay them £900 for doing nothing & then commission to the new agents that we're switching to. Was trying to save money but with robbers like this its impossible to.”

Helpful Report

Posted 5 years ago

“Not even worth 1 Star two words ‘Just Don’t’ You’ve been warned - or conned -or mislead either way - link after link leads you to back to The Close Brothers hidden away inside other companies- fight back don’t bother with TPO they’re paid by Purple Bricks but The FCA are not - I would describe PB like a holiday from hell - If enough of us complain they’ll be investigated like Pied Piper of Hamlin and we all know what he led...”

Helpful Report

Posted 5 years ago

“Agree with all these negative reviews! Would stay well clear of purple bricks! Only after the money don't really care about the client or how they speak to you, awful still waiting to hear from complaints I doubt I will ever get a reply if there sales team were anything to go by left us waiting 2hours on completion day for the keys!! Had to pay extra child care and van fees a**holes”

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Posted 5 years ago

“Like most companies, the fat cats that started the business are rolling round in their Bentley's , while the service goes down hill. They have created a front that you receive good service when in fact it is just call centers. They had a huge call center in Doncaster which went down hill after they made more and more demand to squeeze profit out of the mortgages they tried to sell clients. They hire good staff to list you business and then its down hill from there. I know this goes against all the positive reviews they have, but they are not the same company. Good companies dont appear on watch dog for dodgy antics like PB did!! what people wont know is PB then shell your details out to other call centers who try selling you EVERYTHING. They are linked to MAB (mortgage advice bureau) who then over charge massively on insurances. The trouble is the advertising of the house and mortgage rates are good and people dont see it until its too late.There staff are not trained, Skilled or qualified. Just sleezy sales people. "Anything can sell if its cheap enough " ......... Purple bricks ethos.”

Helpful Report

Posted 5 years ago

“Terrible estate agents, please avoid if possible”

Helpful Report

Posted 5 years ago

“I am writing this review on behalf of my sons experience , which came to a head only 2 days ago.( 2/8/ 2019). After viewing the house last Saturday, a deceased estate ,on one of their open days,even though the property needed modernisation we liked what we saw.(27/7/2019). The property was advertised at £225,000 taking into consideration of the work that was required to update the property.The following day an offer was put forward of £5000 under the asking price. The next day Monday the 29/7/19 our offer was accepted. From that very moment my son's phone was bombarded by solicitors purporting to act on his behalf ,whom Purple Bricks recommended, to purchase the property. We decided to find a local solicitor with whom we could sit down face to face and have a working relationship with. This proved to be a bit tricky as most of the solicitors in the area no longer did conveyancing but we found one that promised to get back to us on the following Monday (5/8/2019) to get the ball rolling as it were. The purchase of the property was to be preliminary mortgage offer and cash savings. This was shown as proof to Purple Bricks and they were happy for us to continue with the process. The mortgage was to be finalised on the 6/8/2019 a full 8 days after the offer was accepted.On the 31/ 7/2019 my son updated PB of the situation as a courtesy. However just 2 days ago 2/8/2019 , PB telephoned my son to inform him if he did not tell them who his solicitors were by the end of play that day they had been INSTRUCTED by the vendor to pass the sale of the house to the next best offer. PB were then informed of the present situation and everything would be finalised in the next couple of days.This was to no avail and they pulled the sale from my son.I find this to be absolutely outrageous behaviour.As for instructions from the vendor I don't believe a single word of it.I suspect that despite what PB say about not taking part in gazumping ,this is exactly what has taken place. I urge people to do their homework on Purple Bricks and the logical conclusion would be not to deal with them no matter what they say.”

Helpful Report

Posted 5 years ago

“Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission!! Conveyancer is a tiny bit more expensive to one not affiliated with the company, but well worth the money. You can defer paying for 10 months interest free by using their conveyancer!! So it’s swings and roundabouts!! Plus the solicitor does everything through an easy to use app. Purplebricks also have an app too which makes booking viewings etc. as easy as child’s play! Pictures and valuation were done with days of instruction. The advert was live that same night at 9.40pm. Advert looked great, was able to suggest updates and alter pictures using their app. We had someone pop in to see our tenants, who rang us to pop over and they begged us to sell the property to them before the official viewings had even started! We had 8 people fighting over the property, but we went with the original couple as a hand shake and a promise is a promise I’d never break, no matter what!! I swear it sold so quick due to the great photos and descriptions of each room and overall for the property and area!! I would definitely recommend this company to anyone, I think reading the negative reviews sometimes people want everything for nothing, which is impossible. This company do most things for you, but I love being able to do the viewings myself as I am an expert in our properties, so being able to do this saves you a fortune!! I personally think Purplebricks excel at what they do, especially for the low cost!! Very very happy!! Will definitely use again should we sell anymore!!”

Helpful Report

Posted 5 years ago

“Very good at the beginning, all promises and high hopes, followed by poor communication, both people working with our house have left and we didn't know who is dealing with our sale, had to chase for a while. Talk a lot of negative talk about competitors, but do exactly the same things they blame the competitors for, i.e. "promising because they want your business". Also, and perhaps, most importantly, have to pay regardless of sale/no sale.”

Helpful Report

Posted 5 years ago

“DO NOT GO WITH THEM. They are unnecessarily harassing my family who put their house up for sale recently, and didn't realise the small print of their unscrupulous business model. They do NO work at all on behalf of the client. Unfortunately my family chose to use PB based on online reviews which are probably plants/shills. Are all the 'positive' reviews online independently verified? Has Trading Standards investigated them? The purpose of this review is to forewarn all potential customers who are swayed by the incentive of 'no commission' taken. Think again and DO thorough research before committing. The only way we can bring this concern down is through education and refraining from business with them.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Sighned up for purple brick, bill board disappeared, purple bricks never bothered to replace it, only three viewing in 6 weeks, ended up having to pay for another estate agent who sold my property in less than two weeks but because of purple bricks contract I still had to pay them £1,300 for doing nothing, will never recomend them to anybody highly recommend you avoid.”

Helpful Report

Posted 5 years ago

“It just doesn't work well. App puts people off - not user friendly at all. Bad garden photos. Bland description of property. Moved to a proper one now. Hated having to pay them for all they haven't done.”

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Posted 5 years ago

“Stay as far away from them as you can. They are the worse agent/company but best conmen out their. They will ruin your life.”

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Posted 5 years ago

“I just want to echo what others have been saying really. Waste of time! Recieved an offer on our flat...was told by Purple Brucks the buyers needed no mortgage and offer was in cash from savings.All was ticking along but not as it should have been. My solicitor hadn't heard from my buyers solicitor in a while. I heard that my buyers still had to get a mortgage broker,why? If they had cash? Also their funds were coming from 'abroad. I got a very bad feeling. 2 weeks before exchange they pulled out! Reason being ,the ground rent may increase,we have been here 6 years with no increase, but all bills go up ,the cited 'personal reasons he did not want to discuss! I got an e mail from PB that day telling me sale aborted! I felt sick! My husband rang the agent as we wanted them to be more careful with buyers and asked to help us push the flat..he said to my husband' what do you want me to do'? So when the proverbial hits the fan they couldnt care less!!!They know they will get their money so do not give a damn!! NEVER use them!!!!”

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Posted 5 years ago

“Purple Bricks cannot sell houses. Their business model does not work. Six months with them and they could not sell. I put my house with a high street agent and it sold within a week. False economy”

Helpful Report

Posted 5 years ago

Purplebricks is rated 1.3 based on 569 reviews