Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“ABYSMAL LEVELS OF SERVICE - AVOID AT ALL COSTS! If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and then discovered that they were not carrying out the 6 monthly inspections that they had promised. We waited 11 weeks for them to call out a plumber to a leak in the ceiling by which time the ceiling had been destroyed. We have had 4 different property managers over the 16 months, all of whom have been totally inadequate. They do not respond to emails or telephone calls. I have started sending a request almost daily and it takes an average of 17 days for a response. We asked them to increase the rent on our flat in October. They eventually agreed to do this and then we got a new property manager who said this had not been done. We want to cut all ties with Purplebricks as it is just too stressful and frustrating to try to chase them up time after time but they wanted £650 for us to end the contract. We have decided to evict the tenant and asked them to serve a Section 21 notice which we signed and they said had been done. I have just found out today, after chasing them for 2 weeks, that the notice has not been served! The level of service we have received has been abysmal. I have submitted two formal complaints and these are now with the Property Ombudsman. Please spare yourself the stress and frustration and choose another Agent.”

Helpful Report

Posted 1 year ago

“We made an offer on a property that we viewed and we never get and answer if the offer was accepted rejected or if they would like to negotiate. I sent an email to agent and a message to homeowner through Purple bricks page, but they all went silent and the house still on the market for sell.”

Helpful Report

Posted 1 year ago

“I have complained numerous times of their lack of service and ignorance towards my complaints. I then had to tell them that I need to terminate the agreement due to lack of trust and have to wait two months and pay them £600 for the trouble.”

Helpful Report

Posted 1 year ago

“Purplebricks encouraged me to let my flat out to a Canadian company. I'm now owed over a year's worth of rent and I'm having to go through the court process on my own as they have offered zero help. They also don't keep the property keys securely and would therefore be unable to help you in an emergency. Not to mention that their customer service is shocking. They now won't even let me exit the contract without charging a fee despite leaving me in a horribly stressful situation. Take it from me, just pay to use a half decent letting agent.”

Helpful Report

Posted 1 year ago

“Con artists hope they fail”

Helpful Report

Posted 1 year ago

“The agent seemed great and came back to us with answers quickly. It turns out now it's because she just made the answers up! The website clearly said that there was no onward chain. They wanted a quick sale. Great we thought- survey done, local checks done, found extension wasn't recent nor the boiler new either. The owners cannot 'move out whenever' and say they've never said there wasn't a chain. As others have said, you cannot get hold of the agents now- after a month or two they get paid their fee and they're off with zero accountability. We're now stuck having spent a fortune on getting to the point where we're ready to exchange. Mortgage offer likely to expire but zero we can do. At least with a high street agent you can pop in on them.”

Helpful Report

Posted 1 year ago

“I chose Purple Bricks after a positive experience of finding a tenant. Selling a property is whole other ball game. They are useless. They dont answer messages, don’t do as you ask. I asked that the for sale sign be placed on the main road as we live in a cul de sac. They put it in the front garden. The work I had to do for their solicitors was ridiculous. If I was selling conventionally I would not employ a solicitor until I had an offer on the property. My solicitor is in England I live in wales!! I might have to bite the bullet and change to a conventional estate agent in my vicinity. The guy who came to view the property was full of enthusiasm and that’s where it stopped. Do not use this company go to a local reputable agent instead”

Helpful Report

Posted 1 year ago

“A sale just collapsed as they had massively over valued the property(£40,000). This has cost in money and time. They are difficult to contact and everyone professionally i have engaged with holds this view.”

Helpful Report

Posted 1 year ago

“My first experience of selling a property, I couldn’t have chosen a worse company! Initial meeting went well but as soon as we signed on the line it was downhill from there! The agent we initially signed with was impossible to get a hold off, and when you did there was always an excuse. After a few months Purple Bricks got in touch to say she had left and we had a new agent. After a month of hearing nothing from said agent we contacted them to find out there had been a “misunderstanding “ and that the agent would be in touch. So we are now 5 months in, 2 agents down. All the while the house is sat on a website with any potential buyers thinking that there must be an issue with the property. What other reason would there be for it to be in the market for such a long time. Besides the small matter of losing the keys to the property they were entrusted with for viewings (we chose not to be home while viewings took place) the new agent seemed to be off to a better start. He updated the pictures as he couldn’t believe how poor the initial ones were. In the first few weeks there were several viewing appointments made, some of them even showed up. The fed back was that the viewers were interested in the property but there were no actual offers. More viewings were arranged every few weeks but more often than not were cancelled at the last minute. We began to wonder these appointment’s were made by the agency just to look like they were still creating interest in the property but of course any suggestion of this would have been denied. 12 months in and now the only interested buyers were buy to let investors who wait on the sidelines to swoop in with a low ball offer. There were more than a few of them. Along comes an update to the app where we could now view anyone who arranged a viewing, previously we could only see it after an appointment was confirmed by the agent. Sadly despite having paid for the agent to show viewers the property it did not inform the agent of the appointment. Little did we know this would be the best thing to happen. My husband showed the last viewer around the house as the agent had not been alerted to it, and by the end of the week we had an offer! For the full asking price. In total it took 15 months to get our house sold from the minute we signed up with them. In my initial meet with the first agent she couldn’t stress enough how “stress free” my experience would be,how wrong could she be! I would never recommend this company to anyone! Quite the opposite.”

Helpful Report

Posted 1 year ago

“Avoid at all cost, my property was listed as 'under offer' for a few weeks and heard nothing from any agents regarding this. Then to top it off when I took my home off the market they still wanted the full amount! Tried to contact the Agent who ignored my calls & texts! what happened to the no sale no fee we was told! Wouldn't mind paying the advertising fee but as for the agents... not a chance, none of them interested.”

Helpful Report

Posted 1 year ago

“Purple Bricks will take your money and not sell you property! I realise that the money most agents charge is not reflected in the service they provide but Purple Bricks is a real scammer. They goal is ‘rake’ customers to get their fee and do COMPLETELY NOTHING afterwards. The facts: 1 When you first contact them they send an agent immediately. They talk to you and take photos of the property. After that they NEVER answer your phone calls or call you back. The local agent in Cornwall - Dominik Sliwa - might even not be a real agent. Just someone sent to do the initial stuff and then all the emails and text messages (highly unprofessional) might be handled by a bot or someone who makes sure you are kept away from them. However, if the agent is authentic, he is highly unprofessional! 2 If you ask to put your payment in instalments they will refuse straight away. Of course, the payments are outsourced therefore Purple Pricks send you there and they send you back. 3 There are penalty fees on every stage. If you want to hire a solicitor of your choice you have to pay. And yo HAVE TO have your own solicitor because the companies they cooperate with will not do anything. Each time I tried to get an update I was told that THEY WERE TERRIBLY BUSY AND DID NOT HAVE TIME FOR ME! 4 The local agent has absolutely zero experience with the local property market. After two failed sales of our property he suggested to go though an auction style sale, which we did, and it turned ou to be detrimental to our sale. I got offensive messages though Purplebricks platform form potential buyers accusing me that I was a a greedy scammer. When I reported that to Purplebricks they did not react. When we decided to go back to a normal sale, we had to pay a penalty even though that was within the statutory 14 days of the cooling off. 5 The cornish agent does not have any experience with directing the clients to the right buyer. He suggested a buyer, one of several who made offers, who pulled out at the last moment with no explanation. He did not run any checks or contact them to make sure they were reliable. He just pointed to a random one to get rid of us. 6 Their sign post was brought and installed in front of our house at night with no prior message. They did not knock on the door to say it was there. A few nights later it was stolen, or maybe just taken down by them and installed in a different property, I do not know. When I let them know about that, they ignored that. 7 The GOTO auction dept Purple Bricks cooperates with is also a very unprofessional and uncooperative. They lowered the price of the property without our consent trying to convince us that was the best way of selling the house. When as a result of the lowered price, the algorithms of Zoopla lowered the value of the property. I complained about it and got a response that I knew nothing about the property market and that was the current trend. After paying the penalty the listing was still kept live for a few days. 8 WARNING! They are not registered with any ombudsman! You have no chance to seek support outside of this Purple Bricks. When I asked for the details of the ombudsman they were registered with, they always sent me a link, which you can google yourself, which will tell you that they were not registered, therefore no chance to complain. When I pointed that it was a fake link, both the complaints dept and Dominik went silent. The only way to get your money back might be through a legal case? However, that would probably have to be a group one. If there are any more clients cheated by Purplebricks I am ready to join them and start that. Please contact me.”

Helpful Report

Posted 1 year ago

“Avoid this company absolutely disgusting scam artists. Delay everything to get maximum money and have taken over 6 months to sell property because of their incompetence. Avoid selling with them and avoid using their recommended solicitors. You'd rather pay the £500 exit fee than to use their solicitors as they'll make sure it costs you more than that anyway with their delays and sneaky costs.”

Helpful Report

Posted 1 year ago

“Purple bricks is SCAMMED, and the people who work for them are LIERS,first day the sale presenter from purple bricks said no sale no fee and after 10 months charge me without selling my house and changed everything the says in first place,not reliable, if you want WASTE your TIME and MONEY choose purple bricks , they don't care about customers at all. I wish I read the reviews before choosing this scammers.”

Helpful Report

Posted 1 year ago

“The worst estate agent service going. Do not believe their price structure either, loads of add-ons. We were passed around 3 different 'agents' and once an offer on the house had been received, they all washed their hands and when passed to the Solicitors, we never heard from them again. As the buyer did not have the money the solicitor did not even do any searches on the property......but nobody told us. Wasted 6 months of our lives with this trash company and their associates. New Estate agents ..... sold within 3 months. Still in dispute with Purple Bricks over their charges for doing nothing!! DO NOT USE THE CHARLATANS.”

Helpful Report

Posted 1 year ago

“**WARNING DO NOT USE PURPLEBRICKS** I’ve given 1 STAR because there is no ZERO! The whole experience of using Purplebricks has been an utter nightmare. The sales rep TH was a complete wide boy who spoke as though he was a cheap used car salesman using words like ‘punt, banter, punter, bosh. His assistant conducting the viewings had no idea what she was doing, she left the company shortly after. Both the TH and his unable assistant went on holiday at the same time without any notice leaving us in limbo. There was no communication with customers before viewing, we listened to viewings where questions were asked that the rep didn’t know the answer to but never requested the information from us to reply to those who had asked. I complained to the CEO and was contacted by the Area Director KS who agreed with the summary of TH as being ‘incompetent’ and said he would take over the sale of our property personally with weekly updates, new photos, description and a premium listing. It got worse, it was an absolute shambles, he couldn’t organise a panic on a sinking ship. After an eternity of back and forth, new photos, description and promises of premium listings he couldn’t even get it launched. What a complete and utter waste of time and money. I’ve been requesting a refund now through our Area Director KS for almost a month and each time I ask for an update I just get batted off with KS making up BS excuses. Purplebricks have 100% frustrated the sale of my property, we listed it in Feb22 and are now having to look for a new Estate Agent in this current climate. It’s been a nightmare, we’ll never use Purplebricks again or recommend.”

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Posted 1 year ago

“Fantastic service,from start to finish At first we had a gentleman Luke came to value my property ,on my open day I couldn't believe the turn out ,about 26 couples came to view my home with Jamie,he was showing them around my home ,The bidding war had started ,which was fantastic as only needed one viewing.,and within days I expected a offer . We also used purple bricks solicitor Jack fox ,he was brilliant and always approachable,He always answered my emails and phone calls within an hour ,and always kept me updated every step off the way . I would highly recommend Jack fox,as he's easily approachable ,and guides you every step of the way. The only thing I didn't like with using purple bricks was their app,and that was messenger it had it good faults and bad faults . Overall I would use them again .”

Helpful Report

Posted 1 year ago

“Been trying to arrange a viewing at Alten Way PO7 for nearly 2 weeks. PB do not respond to emails. I phone and the number is never answered. I can’t be the only one experiencing this. How many vendors are not getting the best prices because they are not getting the number of viewings they should be?”

Helpful Report

Posted 1 year ago

“DO NOT USE PURPLE BRICKS! I only wish I'd read this review before we went with them. Their positive reviews I find very hard to believe reflect the general experience. This company should be reported to trading standards. Sell themselves as having local experts but you get little to know guidance during the process or basic support. Our house, which is a stunning property in a desirable location has sat on the marketing now for 8 months while other properties sell around us. I've had to chase them endlessly to get the most minor of updates to our ad, and texts, emails go unread for weeks. I would recommend to anyone going through the process of selling your house to avoid and go with local agents. Also if you house doesn't sell in 10 months they hit you with a massive fee for pretty much nothing. Absolutely scandalous company, don't fall for their marketing and sales pitch, there is no benefit to using them. The contract terms mean nothing and they are a substandard in all their services.”

Helpful Report

Posted 2 years ago

“Reading the other reviews it seems there is a common theme with this company. They take your money and do nothing to sell your property, they compare their costs to a traditional estate agent but do 1% of the work a traditional agent does so therefore their fees are in fact very expensive for what you get. Their complaints procedure is also a joke and feels like they are blaming you as a client, because they are online does this not mean they should adhere to the same rules as traditional agents. Their fees have gone up and estate agent fees are down so for the sake of a few hundred pound which you don't have to pay a traditional agent unless they sell your house I would say there is no real reason to choose purple bricks. If I can save one person from wasting their money please please do not use, save your time and money.”

Helpful Report

Posted 2 years ago

“surely with all the bad experiences people have had with this company myself included they need shutting down.day light robbers they promise you there world take your money and then do absolutely nothing. we ended up selling property ourselves”

Helpful Report

Posted 2 years ago

Purplebricks is rated 1.3 based on 569 reviews