Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“Over 2 months have viewed more than 20 properties, 3 of which handled by purple bricks. So glad we didn't go with them, found each agent to be surly and only agreed viewings on their terms. I.e block viewings. Poor service.”

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Posted 4 years ago

“Absolutely shocking service, While their agent Heather cooper is a real professional and did a great job, The pre tenancy team and customer service is nothing but shocking and incompetent. My Tenant made an application for 12 month , however purplebricks asked them to sign 6 months contract. I suspect this happens frequently and intentionally to other people as well since it happened to me twice on 2 different properties which I owe and by 2 different agents: Lauren Fitzpatrick and Hannah Creevy. after 6 month you'll need to pay them again if you lucky it will just be a contract renwal fee however if your tenant wish to move out then it's a full setup fee again !. No resposinility taken by their customer service , their Lettings Support Hub Manager Jasmin Rimmer was dismissive, stating wrong facts without checking and try to avoid responsibility. avoid at all cost, !!!”

Helpful Report

Posted 4 years ago

“Awful awful awful we trusted Them to sell our bungalow. Put it on the market and heard nothing back from them for 200days when we did have a viewing our agent called five min before and said they were not arriving the second time some 200days later on a viewing she turned up 3 min before so know nothing about the property and know nothing about the people wanting to grow it only got worse. What a waste of time and money DONT USE PURPLE BRICKS!”

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Posted 4 years ago

“Liars, cheats and frauds. Beware ! After months of lies and £900 down a high street sales shop sold my house in 2 weeks 0 issues.”

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Posted 4 years ago

“Just don't do it, go to a high street estate agency and get the truth about what is involved and the real costs.”

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Posted 4 years ago

“Total rubbish, customer service rubbish and the whole encounter was rubbish . Do not choose Purpls Bricks unless you have a months of Sundays to wait for information on where the sale is at, or what is happening. Then give you the final bill which is much more than quoted. BEWARE.”

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Posted 4 years ago

“Today I am paying over£1500 to Purple Bricks!!! For what absolutely nothing!!!! No sale so what was the point, they get their money sale or no sale. They have no interest after you sign the arrangement why would they? If I can save one person from wasting time and money then this review was worth writing. DON’T SIGN ANYTHING WITH PURPLE BRICKS”

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Posted 4 years ago

“Appalling service. Called to arrange a rental evaluation and thought I was booked in for the Thursday 16 Jan at 10.00am. I received a call a few hours later from a snooty lady to confirm my booking for Tuesday 21 Jan at 10.30am. It then transpired that this was for a sales evaluation. I was expecting PB to call me to rearrange a rental evalation but no call so I called them to find out what happened and to book a rental evaluation. I was given no explanation to what went wrong and was told they would have to get back to me with available times and dates... Still waiting. Having now read other reviews (not on the PB) website I will definitely not be using PB.”

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Posted 4 years ago

“I have used Purplebricks to manage letting my property for 2 years now. The first let was hampered by incorrect information given to me on the tenants that caused a great deal more trouble than was necessary. All settled down, then the real fun started when the original tenants gave notice. The advert went out before I had seen it. The wrong amount was on the advert. This took ages to sort The original tenants contract ran until Christmas but they wanted to move out before that.They were informed that they were responisible for the rent until the new tenants moved in. In the event they moved out in November two weeks before the new tenants moved in. For some reason the accounts department believed that because thwy moved out in early November they only had to pay rent to then and sent requests to me to repay money. I contactedmy letting contacts on numerous occasions but to no avail. I then started receiving account statements that made no sense at all. I do my own company accounts but I could not make head or tail of them. At one point for a whole week the letting department was on answer phone with the message 'that we will endeveour to return your call' Needless to say they did not. I have not received any rent for November yet. The final straw is that I sent in a complaint to the email address given by my letting contact on 20th December. It is now the 19th January and I have not had an acknowledgement or any contact at all. If it was possible to give negative stars I would. If there is the smallest issue all falls to pieces. None of the departments talk to each other. If I could leave them I would but I have to pay. Once the year is up I am getting away from them as fast as I can. I would never advise anyone to use Purplebricks for letting. There are properly run organisations out there”

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Posted 4 years ago

“Shocking company. My landlord used this company to find a tenant for this house which is me and not to use any other service.last October I got a letter off my energy supply saying I've changed energy suppliers which I didn't. Turned out that purple bricks had changed this behind our back. I tried to contact them what was going on and they didn't speak to me. So because of this I had to pay a cancellation fee from edf due to me leaving because off purple bricks mistake. Worst off all they knew it was a mistake but wont refund me for this. I will never use this company again.”

Helpful Report

Posted 4 years ago

“Not capable of making the sale so had to enlist a local and competent agent to do the job for them. Cost us twice in fees. Viewings were carried out by monosyllabic agents with no interest ins selling the property as there is no incentive. If your want to sell your property, go with an estate agent and not Purple Bricks. Waste of time and a HUGE WASTE OF MONEY”

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Posted 4 years ago

“It is not advisable to pay someone before the job is done. What’s the incentive for them to act? Nothing is the answer. Total fraud. Borderline scam.”

Helpful Report

Posted 4 years ago

“If you have money to throw away and want to pay someone to NOT sell your house...... then PURPLE BRICKS is the one for you. We thought that as all the Estate Agents put the adverts on Rightmove and we assumed most people looking to buy look on Rightmove then there wouldn’t be much to choose between them. How wrong we were. We were told when they first came to value that if they didn’t sell it there was no fee. Our cottage was up for sale with them for months and we DID NOT HAVE A SINGLE VIEWING...........NOT ONE !! So we decided to try another agent. We moved to Bridgefords. Within a week we had several viewings and an offer. After about 6 weeks in the offer fell through due the fact that the purchasers got a job offer out of the area and it was too far for them to commute. Within another couple of weeks more viewings and another offer which is nearly at completion. This swiftness by Bridgefords not only means that we have sold our cottage but the bungalow we had previously been buying was still available for us. Now PURPLE BRICKS are demanding nearly £1000 for NOT SELLING our cottage. We have tried to compromise with them but they are blinded by sheer greed.”

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Posted 4 years ago

“So I am using their fully managed letting service.Which meant to be landlord should not spend any time etc. Awful service.They give key to the tenant without checking the tenant paid deposit and advance and top of that tenant did not even signed the contract. Based on what they gave my key to the tenant only God knows. Viewing agents and the managing team blaming each other doesn’t corresponding them self. I literally chased them to know exactly what happening no communication from them what’s happening. No idea tenant already moved in to the property as well purple bricks doesn’t have idea . Very frustrating I have no trust with them literally not even worth 1star.”

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Posted 4 years ago

“AVOID DO NOT USE! ust paid my £1200 to purple bricks shaking with anger....i sold my home through traditional agents in the end as everyone interested through purple bricks were never vetted or checked to see if they was in a postition to sell.most of my viewings were people wanting to take selfies in the bedroom ! I met a rep once at the begining and thats it. I tried to make a complaint and even the woman on the phone said like most i wont get anywhere with it and the longer it gets drawn out the debt goes to a recovery service which they cant stop. Modern day theives.”

Helpful Report

Posted 4 years ago

“Awful service do not use them”

Helpful Report

Posted 4 years ago

“Would have given 0 stars if I could. Awful service from start to finish of our sale. Rubbish photography, so took photos myself. No input from PBs at all. Shocking and will never ever use again.”

Helpful Report

Posted 4 years ago

“Misleading advertising. Not just one fixed fee additional charges upon completion either direct to PBs or to the conveyancing company if you pay later. I checked out 8 post codes through Rightmove and zoopla houses sold near me and PBs sold no houses in last two years, they are the worse performing. Service very poor. Took it to the TPOS and they have not fully reviewed as with others I note usually only award a discount. I am also taking it to Trading Standards for breach of consumer rights, misleading advertising and a sales process designed to waive your right to a cooling off period. Warning go to a local high street branch.”

Helpful Report

Posted 4 years ago

“Misleading sales process. It is not just one fixed fee. Small print shows extra charges upon completion of sale. Service is terrible online calendar and message system very inefficient. Refer the 'debt' to a separate loan company, without telling you. Trust Pilot being reviewed by WIRED as data skewed. All you have to do is check on Rightmove and Zoopla houses actually sold in your area for last two years or so, and scroll down to see who sold them. In my area they sold no houses. So not the leading company! They just want their money guaranteed up front or deferred (with extra commissions from the conveyancer) and then they dont have to do anything. And they don't. So Don't just check Trust Pilot it just leaves out all the negative reviews.”

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Posted 4 years ago

“We were buying through purple bricks , the customer service and follow up calls were terrible the attitude of the agent we were given was shocking , would avoid at all costs buying through this company”

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Posted 4 years ago

Purplebricks is rated 1.3 based on 569 reviews