Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.15

3.2 Rating 452 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

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Metrics

3.2

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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01162510051

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This farce firm deserves 0 stars. Avoid these jokers at all costs. They sent me a damaged product, then refused to refund me, I’ve now been waiting 2 weeks for a refund. It’s now xmas so they’ll be closed for days while we’ve still not got our £250 refunded. They are an absolute farce. If you have an issue or problem they couldn’t care less. No phone number just an useless email address. AVOID it you’ll regret it. They should be closed down”

Helpful Report

Posted 6 years ago

“Poor service. Waited 3 weeks for a 3 day delivery which did not arrive. Called to find out what was going on and after a long period on hold was told to wait another week. Nothing again - no email, no call, no delivery. Called again, put on hold again and was eventually told the product was not available, and that I had to contact accounts for a refund. I get the feeling nothing would have happened had I not chased these people. 5 weeks wasted. No effort made. I would avoid this company, pay a little extra if you have to and get your product from elsewhere.”

Helpful Report

Posted 6 years ago

“Notice that the good reviews here are from those that have never had to deal with so called customer service. The goods arrived and if they weren't damaged I probably be leaving a good review. However they were damaged and nobody seems to want to resolve it. I received my £180 bathroom cabinet last Thursday around 4pm. By 5pm I was removing it from the box to install it. However it was damaged. Complete out of alignment, the frame was cracked and the back panel was smashed out at one of the hinges. I called the company immediately and was told to complete an online form and submit photos which I did immediately. I was told somebody would contact me within 24 hours. The next morning I noticed an email from them but it was a generic "we have your email and will respond within 24 hours". At 5:50pm on Friday evening I called them again as I had not heard back from them. I got some completely unhelpful person claiming that as they had emailed me at 8am on Friday morning, they had indeed contacted me within 24 hours and I had to wait 24 hours from then. Saturday morning, I received an email saying they were waiting to hear back from their suppliers and to wait 24 hours. On Monday morning I emailed them and told them I expect a resolution by the end of the day. That would have given them 2 full working days to arrange a replacement and collection of the damaged unit. I think that's sufficient time. I received an email back a few hours later saying they were still waiting for their suppliers but expected a reply that day. Monday evening, nothing. I sent them a further email last night telling them I no longer require a replacement, I will make the damaged product available for them to collect and I expect a full refund by the end of today. Tuesday morning got another email from them. "We have received your email and are dealing with it. Please be patient we will contact you within 24 hours." I'm now on the phone to my credit card company. I know this excuse for a company is cheap, but customer good customer service is worth the extra in my opinion. I've now bought my cabinet from a reputable company albeit at a higher price. I expect my credit card issuer will issue my refund shortly.”

Helpful Report

Posted 6 years ago

“WARNING ... AVOID this Company. Expected a delivery of two items, only one appeared. After TWO weeks of emails and calls all we had was 'we're are investigating this, we will get back to you'. On the THIRD week asked for the missing item to be dispatched to us asap, they would NOT confirm this would happen so asked for a refund. Received an email saying it has been passed to another department for cancellation and refund would be about three days. After seven days no sign of it. Another phone call, more on hold while, quote ' I'll find out what's going on'. Told there was a back log and would NOT give an approximate time for refund to be made. Still waiting. Wished we had read previous reviews as it seems we are not alone. Not even worthy of even ONE star. I repeat, AVOID buying from this Company you will regret it.”

Helpful Report

Posted 6 years ago

“I ordered a sink and pedestal 21 Nov 2017, the sink and pedestal were delivered 27th Nov 2017, late afternoon by their courier. The sink still inside the box was completely smashed into pieces. Contacting QS Supplies has currently been hopeless, and who will not confirm a collection date? QS Supplies say it will take 7 days to receive the damaged item once THEY collect it. Then it will take a further 7 days to send a new item? Is this how a supposed professional company now operates in the UK? First delivering something completely smashed? Then having no urgency to collect it? This is before they can organise a replacement....unbelievable...my suggestion stay clear.”

Helpful Report

Posted 7 years ago

“Very poor customer service I ordered a WC and soft close toilet seat from QS Supplies, a month prior to having a bathroom fit. When the plumbers came to fit the toilet they found the toilet seat was broken in two. QS Supplies have refused to replace the damaged item as it falls outside their 14 day returns policy. This is despite the toilet seat having a 2 year guarantee, and the WC claiming to have a 10 year guarantee. Customer service came across as slightly rude too: " The item you are reporting to be damaged and not faulty This should be checked on delivery "”

Helpful Report

Posted 7 years ago

“Appalling service from start to finish: 1. Goods delivered late, quoted 4 days but reality was 8 days 2. Goods delivered incorrect, so my bathroom re-fit has been on hold for 3 weeks 3. Took QS a 2 further weeks to rectify their mistake and send the correct leg set for the bath that they supplied. 4. Refusal to reply to all e.mails, I had to keep phoning to get anyone to reply to mails 5. Inadequate response time and urgency when discussing problem with sales team, lack of ownership of the problem, lack of apologies 6. Total lack of urgency, e.g.: sending urgent replacement goods by carrier that took 5 days to arrive, despite being advised that the correct items were required urgently by next day delivery 7. Refusal to compensate for the huge inconvenience of having to stop builders from completing the job due to QS delivering incorrect items, TWICE 8. I have e.mailed several times about returning the “click clack waste” ref: CW8, as this does not fit my bath and my plumber refuses to cut this down with a hacksaw, as requested by QS, as it is a precision made item and needs to form a seal. I would never use this company again, or recommend them to anyone, as they are very unprofessional and their customer service department, which is outsourced, is woefully inadequate. Overall service from QS was appalling.”

Helpful Report

Posted 7 years ago

“I ordered pretty much all one could order for a bathroom from QS - the cistern arrived a couple of days later, the bath a week later, then my order was signed off as delivered. Where is the remainder? I e-mail, I call and radio silence. I have a deadline, I have a baby due and I have no bathroom stuff. Furthermore, I cancelled one item minutes after ordering because i found it cheaper elsewhere (!) and received a reply saying they had forwarded this to the cancelation team and would get back to me. They didn't get back to me. It's now being delivered, who knows when, but not cancelled. I also waited in all day today for an item that didn't arrive. Avoid like the plague”

Helpful Report

Posted 7 years ago

“Late delivery,no information, no help. never use them again!!!”

Helpful Report

Posted 7 years ago

“This has to be one of the worst customer experiences I've had in years. I spent £2k with this terrible company. Most of the items arrived without issue but when it went wrong, it went really wrong and their lack of care is quite extraordinary. One item was shown as in stock but actually took nearly two months to arrive. I called to chase and promises were made about it being in next week. It wasn't. I called again and same promise, and on and on. You get the idea...I came to the conclusion that they're guessing and/or lying. One item they sent was incorrect. They actually sold me the incorrect item and I had to point this out to them (bathroom experts, they are not!). They have a company policy (which they will under no circumstances be flexible with) and insist on collecting an incorrect item before replacing. They point blank refuse to exchange on the same day. They do not make life easy. I took a day off and waited all day for the item to be collected. I then waited a month for the correct item to be sent. As with the other item I was waiting for, lots of promises that it would be with me in the next few days or next week, but it never was. Today, I have received the replacement for the incorrect item. I have waited a month. And today, the same item that I returned has arrived again. Yes, really. This completely inept company have returned the same incorrect item to me, making me wait a month in the process. The item in question costs £30. And yes, you've guessed it, they're making me go through the whole process again. When you call, they refuse to get involved, saying that they are sales and that you must email for service aftersales. When you email, the response will mostly be a standard template email. This company do not care. This company are incompetent. Some of their prices are low and some aren't. Be prepared for the most awful service. You have been warned! If anyone would like to see the ridiculous email trail I have had with this company, I will be posting it online in as many review sites as I can using the same title as above.”

Helpful Report

Posted 7 years ago

“One day soon I hope there will be an end to companies like this operating until that day I hope reviews like this warn but a few customes to shop elsewhere I purchased a bath and fittings from this companies website on the 30th of Dec, the bath in question was advertised as being delivered within 7 days ,with a few clicks and 5 minutes later the money was out of my account . I did not receive any notifacation of my order but with it being that time of the year I accepted that there could be a few days delay . After the week had passed I decided to contact them as now everyone back at work didnt want the bath arriving with no one home ,a short blunt email was returned a one liner simply saying they expect the bath week commencing 6th of March when we get it we will let you know . This being some 10 weeks from the order date I thought to be a typing error so tried ringing them numerous times with no answer . on the 13th of Jan I sent a email cancelling my order and requested a return of my money ,after a few days with no reply I sat on the phone until I got an answer . the phone call taken by an individual that had no apology in him /a so what atitude, repeated my sent email back to me, on asking if it had been actioned he replied that he would cancel it then and pass it on the the cancellation dept ,on inquiring how long before I received my mony back was told 48 to 72 hrs . The cancellation Dept must be very busy as still no refund. 3 weeks of wasted time while trying to finish a bathroom in my home the nagging from the missus totally down to the unacceptable services from QSsupplies . There are plenty of bathroom suppliers out there please dont like me be led by their web site into thinking that they have and will supply anything as in their email to me when they get it you can have it obviously after they take their proffit . I have since purchased the same bath elsewhere for £80 less hey rang the suppliers and confirmed delivery wold be within two weeks and did not require payment until 2 days before delivery thats what you expect .”

Helpful Report

Posted 7 years ago

“AVOID this company at ALL COSTS! The other person who reviewed this company just so happens to work as QS supplies, Hussein is the guy I spoke to on the phone hahaha! T hey really are a bunch of lying cowboys after researching this company I found out the person who owns it had the last company SHUT DOWN... ooops! Rude staff, hang up phone, fob you off with excuse after excuse, lying manipulative staff, no managers, no resolutions, only interested in taking your money. Ran by cowboys with chips on their shoulders! RE: Shower Turbo Waste paid for and not received 3rd April 2014 – Paid for Shower tray as per invoice attached. 13th April – Received shower tray but wityh no waste as per their website stating it is included. Sent email to notify them and rang them to which they argued it didn’t come with it, then they said have to wait for stock since manufacturer has none. 13th April – Received email saying a turbo waste is on order and allow 2-3 days for delivery 16th April – Received email saying turbo waste is on way and allow 5-7 days for delivery 24th April – Received email saying turbo waste which is expected next week 5th May - Received email saying turbo waste which is expected next week 13th May - Received email saying turbo waste which is expected next week After this date they stopped sending emails, so I kept ringing them every day to check on status. Below a list of reasons in the order they gave, as to why my turbo waste has not been delivered. 13th May – Said manufacturer was out of stock of this particular waste. I promptly rang the manufacturer who said they have thousands in stock all the time, they are never out of stock. I rang QS supplies back and told them this and they then changed their stories to, they do not have the stock. I informed them they said manufacturer and they apologized (something they do regularly with no meaning). They said they would raise a stock order that day and get a definite delivery on Thursday, the agent Hannah said 100% guaranteed and made a promise. Post 13th May - I waited and no item arrived or any communications so I rang them and they said due to the bank holiday it is delayed, they don’t know when it will arrive. They said Monday or Tuesday. I rang them back on Monday 18th May 2015 and they said they don’t know where it is and hopefully it will arrive in next 2-3 days. I rang them back the next day and the next day and got the same excuses. I rang them on Thursday and they again said they are waiting for container to arrive hopefully next week. I rang them today on 2nd June 2015 and another agent argued it did not come with it, I mentioned his website did and he said he would have to have it confirmed. I asked when he would get back to me, he would not give any date or time and was in a hurry to get me off the phone. I rang back and got to speak with another agent who said the container had not arrived yet and they are waiting for it. I contacted citizens advice bureau after which is the reason of writing this letter. It is my belief that even though QSsupplies even shows the same webpage stating it comes with a shower waste, they are in full breach here. They are also unwilling to refund me money without me suffering consequential losses returning the item, due to their negligence. I am shocked that companies like this are still allowed to operate.”

Helpful Report

Posted 9 years ago

Qs Supplies is rated 3.2 based on 452 reviews