Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone in itself ok however the camera lens has been damaged and stuck on and unusable. Will return it”

Helpful Report

Posted 6 years ago

Hello Jackie, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. You can contact us via phone, email or live chat Kind Regards Quick Mobile Fix

Posted 6 years ago

“I bought an iPhone 6, 16GB, Good Condition. When I got it it immediately started glitching sometimes it just types random letters by itself and sometimes it just becomes unresponsive but to fix that I just lock it and unlock it 3-4 times. It gets frustrating after awhile put I just put up with it!”

Helpful Report

Posted 6 years ago

Hello Olachuku, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. You can contact us via phone, email or live chat Kind Regards Quick Mobile Fix

Posted 6 years ago

“I purchased a phone and when it came I was very pleased with how it look but unfortunately the mic wasn’t working properly. I then found it impossible to call customer service as nobody answers the phone. I had to communicate via email which takes time when you want your problems solved ASAP. Also I was disappointed with the replies on email, they were very generic so therefore not answering my questions adequately. I am still waiting for the repaired phone so hopefully my views will improve. Thanks”

Helpful Report

Posted 6 years ago

hello lewis We are sorry there was a problem with your phone and that you had to return under your warranty period, however, we only received your order yesterday and is currently being worked on. We will be in contact soon with a further update soon Kind regards Quick Mobile Fix

Posted 6 years ago

“Hi The phone is in good condition but the battery life is not good. It barely lasts a day with average use. I have used quickmobile fix in the past when I purchased an Iphone 5 and I never had this problem. I am also not even at 50% of storage capacity so this is concerning as it increases.”

Helpful Report

Posted 6 years ago

Hello Jonathan, We are sorry to hear this, we received your email and we have replied with some instructions that can help resolve the matter, however, if it doesn't, please do get in touch and a member will be happy to help again Kind Regards Quick Mobile Fix

Posted 6 years ago

“Product arrived late and is not even satisfactory the battery life is awful the home button only works when it wants to. In short I may be getting my money back on this purchase.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Need to change the courier you use and have technical support picking up their phone.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, our courier did have a technical problem with delivery, however, we have done our utmost to ensure this does not happen again. We do sincerely apologise for anything this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“When I received the phone it was faulty and has since been sent back for repair and I’m awaiting the return”

Helpful Report

Posted 6 years ago

Hello Barbara, We are sorry to hear this, however, your order was booked in on 02/10/2018, we will be in contact with you with an update shortly. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I asked to get my order delivered to a different address and you agreed,, but you still sent order to my home, as I was away the order was left with a neighbour who also went away on holiday.”

Helpful Report

Posted 6 years ago

“As I have had to return the product to you and am still waiting for either replacement or repaired item I will decline to comment”

Helpful Report

Posted 6 years ago

Hello Andrea, A member of the team is looking into your order and will be in contact with you very soon. Please accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

Hello Andrea, Looking into your order we sent your phone back yesterday so you will receive this today in full working order. Kind regards Quick Mobile Fix

Posted 6 years ago

“Unhelpful, long delay receiving item. Nearly 3 weeks for the phone to arrive”

Helpful Report

Posted 6 years ago

Hello Nik, We do ship orders within 10 working days and once dispatched they are shipped on a next day delivery service. Your feedback has been taken on board Kind Regards Quick Mobile Fix

Posted 6 years ago

“Received the wrong item in the mail. So delayed in receiving the item I actually ordered and customer service would respond without knowing the issue and wrote responses as if I had sent a phone in for repair. I still don't know when my actual item will be shipped.”

Helpful Report

Posted 6 years ago

Hello Ursula, We are sorry to hear this, we have received your order back for an exchange. Once your replacement is shipped we will email you with your tracking number. We will be in contact with you soon Kind Regards Quick Mobile Fix

Posted 6 years ago

“Sent my phone back at the end of August it’s now getting to the end of September and I have still not received my payment. I understand from speaking to an adviser a few weeks back there were delays and she advised I should have had payment by the second week of September. Since then I have sent a couple of emails all of which bounce back and I can not get through on the phone, I also asked someone else to try getting through for me and they had the same issue. My order status on line has been showing payment processed for quite a while and yet no funds have reached my account. Very disappointing as my partner had previously sent phones back and never experienced any issues like this.”

Helpful Report

Posted 6 years ago

Hello, Your payment was processed on 19/09/2018.. Please allow up to 7-10 days for the funds to be in your account. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“It’s a real shame as I’ve used you guys before and had a great experience. I ordered a phone 3 week’s ago for my daughter’s birthday and it was delayed because of availability. When it came available the courier used didn’t bother to leave a card, I was out at work when they attempted to deliver, I contacted them to explain I’d missed them and they’d already returned the phone to sender, no phone call, no card, no help at all. I contacted you with details of where to deliver if I missed it again and the person who replied said they couldn’t do it, I have no idea if it’s been resent, no communication, and I really don’t think it’s acceptable. I’m not going to have the phone in time for my daughter’s birthday now and sh will be really dissapoonted.”

Helpful Report

Posted 6 years ago

Hello Sarah, As advised as this is a new order we are unable to change the address for security purposes. Please do get in contact and a member of the team will assist you in the best possible way Kind regards Quick Mobile Fix

Posted 6 years ago

“I haven’t received my phone yet and ordered 6 days ago but that is not my point. I have been trying to contact quick mobile fix to see when my phone and accessory’s will be delivered as I am moving house on Saturday. Why have a phone number, email, Facebook page, twitter etc.. if you can’t reapond to your customers. I have read many bad reviews about your company and I am only asking that you respond to my question of when will my phone be delivered?! My order number is ID193139”

Helpful Report

Posted 6 years ago

Hello Leighanne, We dispatch orders within 10 working days. Today is the 4th working day, we will email you with your tracking number once your order has been dispatched. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Phone as described but battery at end of useful life. Needed to get this replaced locally in order to make the phone usable. Could not get through to customer services!”

Helpful Report

Posted 6 years ago

Hello David, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Having just placed my iPhone order I noticed a much better priced bundle advertised. I asked for a straight exchange as the items were the same price. I was then asked for a further £41. I asked why there was an additional cost and was told the web page had expired and the bundle offer was no longer available, although I could still view the advert using the correct http website address on an iPad and an iPhone. I asked to speak to the manager but the customer support agent repeatedly refused saying he would not be referring such an enquiry to the manager. Neither would he give me the manager’s name. After pushing to speak to the manager, which I felt was my right as a customer with an unresolved issue, the agent still would not escalate but instead stated he was going to cancel my order. I had not asked for my order to be cancelled. I was forced to send a complaint email to actually get to speak to the manager, who was helpful, acknowledged the IT problem, and removed the advert from the website. He also gave me a small discount on my original order because he could not sell me the bundle at the advertised price. It took several days to resolve this issue and I was pleased when my order finally arrived. However, it was not what I ordered, I had been sent a locked phone which I could not use. It was returned and I was finally sent an unlocked phone but not my original colour choice. It took a protracted time, hassle and stress dealing with this order but when I finally received it I was pleased with the condition of the product. This was the first time I have used Quick Mobile Fix but I would not recommend them based on my unacceptable experience with the customer service agent and then being sent the wrong item. Furthermore, the courier service just popped both orders through my letterbox without obtaining a signature.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear about your experience. Your feedback has been taken on board and this will be looked into further to improve our services and ensure this will not happen again in the future. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Not impressed so far but am prepared to give you the benefit of the doubt in the hope that you will quickly resolve the current problem with the I-phone I pursued from this company.”

Helpful Report

Posted 6 years ago

Hello Jules, We are sorry to hear this, a member of the team is looking into your order and will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone purchased was described as Pristine condition and a full a grade kit. It was supplied with a chip out of the casing and had no adapter for the headphones. The biggest problem being the fact that the charger supplied only works when plugged in a certain way and when trying other Iphone chargers the same problem occurs which shows the fault is with the Phone, As we were desparate for a phone I cannot take the risk of sending it back as the comments online show that the response time of this company is not great and a phone that is working is better than none at all. All be it the phone is nowhere near the quality it is advertised as. Douglas Croft.”

Helpful Report

Posted 6 years ago

Hello Douglas, We are sorry to hear you are having a problem with your order. We did advise you to return the phone so we can resolve this matter for you. Please note that when we receive your order the process will be completed in 5 working days. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Purchases a refurbished I phone 6 took several days to arrive when arrived there was a fault had send it back for repair No contact from them to confirm they had received my phone for repair Had to contact them they have had the phone 4 days Just had a reply will 5 to 7 days depending on parts”

Helpful Report

Posted 6 years ago

Hello John, We looked into your order and see we received your order yesterday and the returns department emailed you to inform you of this. We will be in contact with you as soon as we have a further update Kind regards Quick Mobile Fix

Posted 6 years ago

“Terrible”

Helpful Report

Posted 6 years ago

Hello Cassandra, We are sorry to hear you are unhappy with the service. Please do get in contact and a member of the team will be happy to look into your order for you Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews