Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“I bought several items on line and although the items were lovely the size of each items was way out, I ended up buying a 10 was on the large side and some 12 sizes all of which fitted differently. I am now returning 3 items due to incorrect sizing, I have been told that if I take them to a shop I can only get a gift token not a refund on the card I used to pay with. They all have the labels on and still on hangers and covering. So I will now pay £3 to post them back. Customer services quite rude.”

Helpful Report

Posted 4 years ago

“I bought a dress and when washed for the first time the stitching on the edging around the neck starts to come undone. I returned to the store I purchased it from. They insisted that they had to return it to Roman. I requested a receipt for the item and photographed it with the dress as proof. 2 weeks later having heard nothing I went to the store and they said they knew nothing about stand they didn't recognise my description of the lady who had dealt with it. Another assistant offered to help and contacted the company and I was subsequently told that there was no record of it being received and that she could not help anymore. I contacted the customer support line who said I should contact the store and that they should deal with it. It seems that no-one is prepared to take responsibility and I am now left with no dress and no money. Shabby customer service indeed!!!!!!! Pity as I loved the dress and have been pleased with previous purchases but will be wary of buying anything else from this company..”

Helpful Report

Posted 4 years ago

“Great quality have bought 2 jackets love them”

Helpful Report

Posted 4 years ago

“Excellent prices, good quality and customer after care Clare Coventry”

Helpful Report

Posted 5 years ago

“I have been shopping with Roman for several years, however the past 2 experiences of poor customer service and refunds I will no longer purchase from you again...... problem never resolved and I am now out of pocket!!!!”

Helpful Report

Posted 5 years ago

“Glitter falling off top I ordered not happy with it”

Helpful Report

Posted 5 years ago

“Have purchased loads of things from Roman but have never dealt with trying to return faulty goods to such an unprofessional store in all my life. The garment I purchased (a sparkle top) shed its sparkle everywhere so I took it off immediately. Very rude staff at Trentham Lakes said this was the nature of the garment!!!! I called customer service 4 times and was told manager would be in touch still waiting!! Disgraceful device”

Helpful Report

Posted 5 years ago

“AVOID!!!! .......Bought a fab beaded dress for xmas works do, on the eve, 3 minutes before I had to leave the house ,the beads on the tassels hanging off the bottom off the dress started dropping off! Only had the dress less than a week and this was the first wear .This left black thread hanging down, now because I cut the threads off ,I'm not entitled to a refund as I have 'tampered ' with the dress. Apparently they dont give refunds anyway!! These are not quality clothing ,these are cheap and shoddily made wont be buying from them again !! Lesson learnt!”

Helpful Report

Posted 5 years ago

“I purchased a dress a few months ago to take on my winter holiday. Did not wear the dress at all prior to holiday. When going to wear one night on holiday the back of the dress had risen considerably and was all uneven so was impossible to wear. Was going to just leave it on holiday but decided to ring Cutomer Services to see if there could be any explanation as having never worn it was quite baffling and never had that happen to me before. Obviously their response was to say as I had purchased the dress over 6 month ago they could not do anything. It was not so much that I wanted a refund but I thought they may have offered a Returns Label so that they could have a look at it just so I could get an explanation and they would then see that I had not washed or worn it by doing tests. This was not offered to me so I decided to write a Review on their site to say what had happened although I knew there were mostly excellent reviews already hence that's why I purchased it myself but NO THEY DID NOT PRINT IT. Strange that they can print all great reviews but not a negative one. That to me is not a true indication of Customers feedback if they are only printing the good ones. Emailed Roman to ask why it had not been printed but am still waiting a reply. The fabric on the dress was a stretchy viscose and I am wondering if it has got mis-shapen hanging on a hanger. Still obviously Customer Services not interested. On the positive side I have purchased another dress from them earlier which I am happy with but just baffled as why this one ended up the way it did.”

Helpful Report

Posted 5 years ago

“Good looked good on line quality wasn’t great and nowhere was I told they would charge £3 for me to return an item will not shop here again ...BEWARE .....”

Helpful Report

Posted 5 years ago

“Customer service was SO rude and patronising - talking down to me and even shouting at me on the phone. Disgraceful experience – was upsetting. No-one should treat customers like this. I was trying to tell them that their return policy written on website is misleading. Manager I spoke to did not care and rather continued to patronise me. At one point had to tell Manager to stop speaking so rudely to me. Poor return policy and disgusting customer service experience. Charges for return or forces you to have your money go on to their store card or pay for postage for return. Why got different policy for return to store or online - appears to be a way of not returning your money and taking money of your for returning items! Terrible return policy! Never shopping with them again! EVER!”

Helpful Report

Posted 5 years ago

“Customer service was SO rude and patronising. Disgraceful experience. Way return policy written on website is misleading - they did not care and rather continued to patronise me. Poor return policy and disgusting customer service experience. Charges for return or forces you to have your money go on to store card. Never shopping with them again!”

Helpful Report

Posted 5 years ago

“Good quality clothes. Excellent service when ordering goods. No problem when I have to return items. I am so happy I have found Roman Originals”

Helpful Report

Posted 5 years ago

“I bought 2 item's on their eBay site over the "Black Friday" period. I payed via PayPal immediately and a few days later one item arrived but not the other, I contacted them through eBay and they said "the item was not available to them" yet the listing is still on and says "more than 10 available" however they have increased the price..They went on to say they have "refunded my PayPal account" THEY HAVE NOT. They are untrustworthy unscrupulous and very deceitful. I have reported them to eBay and I feel others need to be aware of their underhand dealings...VERY POOR COMPANY WHO LIE”

Helpful Report

Posted 5 years ago

“dont refund you your money - only on a gift card - would never buy from there again, customer service is appaulling. What shop doesnt give your money back and puts on a gift card??”

Helpful Report

Posted 5 years ago

“Bought a pair of trousers from the shop, but they didn’t fit quite right. Took them back and couldn’t get my money back, had to have a gift card. Think this is disgraceful, there is nothing else I want, but am having to buy something. Don’t know any other shop that has this policy. Shan’t be buying anything there again.”

Helpful Report

Posted 5 years ago

“Roman Originals need to cut back on packaging. Not only was the top I ordered in a see through plastic cover, it was then put in a branded roman originals large carrier bag & then it was put in another plastic bag where they put my delivery details on!???”

Helpful Report

Posted 5 years ago

“Customer service deplorable. I sent a dress back with alabel they sent to print on lie. Sent back on 25of September. I tried to fgettins out when I was getting my refund. asked to send in proof of return receipt.one said they didnt have it and despite more phone call one said the dress was out of stock anfd i coild keep the one I had (sent back) annd they wouls give me 25% back. Then another customer service agent told me they dont have the return.I just give uo”

Helpful Report

Posted 5 years ago

“Love your clothes which I normally purchase on line. I went into the Solihull store yesterday 31st October 2019 and purchased (in cash) 3 items totalling £123.00. I didn't try on in store as I had an appointment to get to and was running out of time. I tried them on at home on the same evening. The two tops were too large and the jump suit was too short. I have re-ordered the tops online in a smaller size so will have to return the three items to store. I have found out from other reviews you do not refund but give a gift card. Why? This is my hard earned money not yours and you will have the goods to put back in the shop and sell to someone else. This was not explained to me when I paid for the goods - why not? Had it been I would not have purchased the goods. I certainly won't be buying from Roman Originals again and will not recommend to anyone for the above reasons. You are the only company I know who adopts this totally out of date and unfair return/refund policy.”

Helpful Report

Posted 5 years ago

“I didn't realise that £3 is deducted on online returns. I won't be purchasing online again”

Helpful Report

Posted 5 years ago

Roman Originals is rated 1.8 based on 803 reviews