Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Don't advertise refund online at a shop as you suggest, if you can't get your money back. Absolutly shocking to deduct postage from you if you need to return the items on line. Would not reccomend and will not shop with them again.”

Helpful Report

Posted 3 years ago

“1st but certainly the last time I shop at Roman. I would have not bought anything from there had I known that I could not get a cash refund. I will never go there again.”

Helpful Report

Posted 3 years ago

“Very disappointed to find that I could not get a refund when I returned a top that did not fit. Instead I was given a gift card. I did not have time to try on in the shop so lesson learned I will not purchase anything from the shop again without trying on.”

Helpful Report

Posted 3 years ago

“Went to Roman at the trentham gardens village and was pleasantly surprised by the shop, it had a great choice of clothes and the staff were so helpful. The clothes were fantastic value for money and would highly recommend you to browse through the great selection”

Helpful Report

Posted 3 years ago

“I ordered clothes from Romans. I was hospitalized for 6 weeks. I lost 35 lbs. None of the clothing fit. Some not out of packages. I was told by a Supervisor 60 day return policy. I was in the hospital 6 weeks. The most ignorant people l ever spoke to. I work customer service for many years. Do not purchase from any of Romans or other names they fall under I'm out of pocket and can't pay hospital bills. Lousy company!!! Beware people.”

Helpful Report

Posted 3 years ago

“The top I ordered was beautifully packaged and fitted perfectly, well made and nice quality, also quick delivery time. Would buy from this company again without any hesitation”

Helpful Report

Posted 3 years ago

“I bought 3 items from them and all the items are great the size the quality. They were all in hangers and delivered within 48 hours. Very pleased with my purchase and speedy delivery. Thank you Roman originals. I will definitely recommend to a friend and family.”

Helpful Report

Posted 3 years ago

“Love the clothes, however the returns and correspondence is shocking, had a large order and had to return 3 items, I only got refunded for one so £65 out of pocket. I opened a ticket on two separate occasions with no response plenty of junk mail from them but no response to my tickets. Will only buy there clothes from a store now not direct.”

Helpful Report

Posted 3 years ago

“I purchased two items for a friend who isn't well enough to shop for clothes. I found a very nice blouse and trousers that I thought would be perfect. However, the trousers were a good fit but that blouse was too long. I returned the item with the receipt to be told that I can only have a gift card or exchange. I did ask when I made the purchase if I could return them and was told that I could. No mention that you do not give refunds. Very poor customer service. I'm sure if you made that plain at the point of purchase I think a lot of people would say that they would go elsewhere. Come on Roman you need to think about your no refund policy. Every other clothes shop I can think of gives a cash refund as long as the item is in its original condition and you have a valid receipt. Well, the answer for me is to not buy from Roman in future.”

Helpful Report

Posted 3 years ago

“I ordered dress on 6th June and money taken from my account. Dress did not arrive nor any email to say what had happened sent an email and reply blaming delivery issues. Still nothing arrived so sent further emails received no reply. So rang roman originals and spoke to lady who checked and said I'd have it by next day and apologised and if I receive the first dress to send back. NO DRESS ARRIVED NEXT DAY AND STILL WAITING.”

Helpful Report

Posted 3 years ago

“Ordered a dress next day delivery my money was taken straight away, next day had an email saying "your order, oops our mistake, here is free delivery for next time", no explanation and two emails sent to them but no reply no email to say my order has even been dispatched and its not even listed in my orders on my account....where is my next day delivery dress? I want my money back now, won't use Roman originals again”

Helpful Report

Posted 3 years ago

“Kicked me and my friends out of the store because "we wouldn't find anything we wanted" in the shop. I don't know if it was an age thing or a race thing but she was very disrespectful”

Helpful Report

Posted 3 years ago

“Goods ordered 12 days ago, nothing arrived after a week so I emailed Roman Originals. I received a reply stating "Due to an system error it prevented your order from dispatch. We have now contacted the warehouse and your order will dispatch today and should arrive by Saturday". I emailed Roman Originals again but, they have chosen not to respond. Today, Tuesday, and another 5 days later still not received my goods. My money was taken on the day of my purchase, so I am now out of pocket. I have been a regular customer of Roman Originals but, DO NOT have the confidence to use them again. Don't throw your money away on goods you won't receive.”

Helpful Report

Posted 3 years ago

“Terrible service thus far. Ordered trousers, unfortunately too small, have requested an exchange for an alternative size and am still waiting to receive those trousers! Have tried to contact the company to see where my order is up to ie. whether first pair of trousers have been received and where are my second pair of trousers but they are saying I have to wait 21 days. Not sure why? Now I'm just wanting a refund as I give up and think the service I have received has been absolutely appalling. Would not use again!”

Helpful Report

Posted 3 years ago

“I find Romans sizes in skirts very big . I’m definitely 12-14 the 12s are huge on me had to send it back though the quality is excellent. The returns and delivery are very quick and efficient , a few other companies need to take a lesson from Roman! Thank you .”

Helpful Report

Posted 3 years ago

“I love the material I in the dresses, the style and the fit. I have bought 5 dresses up till now. I like the bright colours as well.”

Helpful Report

Posted 3 years ago

“Very disappointed that they would not refund full cash value. They never mentioned it at purchased.”

Helpful Report

Posted 3 years ago

“I'm finding the whole refund experience very frustrating! My order was sent overseas by mistake, mine apparently but I fail to see how I'm responsible for that with a UK postcode. Its been 2 months now, limited communication, unless I instigate it. Will not order from Roman again.”

Helpful Report

Posted 3 years ago

“I inadvertently ordered two identical dresses; I returned both. I've only been refunded for one, but am getting no response to my emails. Not good customer service.”

Helpful Report

Posted 3 years ago

“Communication poor, no response to emails and when they did not signed with a name. So impersonal. Still waiting for refund Cost I purchased was such poor quality and damaged”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 803 reviews