RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 450 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy because I recovered my wallet I dropped over my coat this afternoon at Rona parking lot. The person who call my attention and telling me that you dropped your wallet and he returned the wallet to me and I asked him what is your name? Instead of answering me ,he gave his survey stab with his name on it and telling me to give him 10/10 score which I’m doing now,I give 10/10 to David S. Quetta. The head office should know what David did and should receive a recognition. Now a days are few people like David. He is very honest ,formal,decent and hard working. Even in a extreme cold weather,he is still working so hard. David S.Quetta,I Salute You.”

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Posted 2 years ago

“Last week I was in Rona Scarborough to buy a Christmas light and I was looking for an associate to help me find the location. Unfortunately nobody comes even though I already requested the customer service for help,it didn’t happened. One gentleman approached me and introduced himself,he’s name is David S.Guerra and ask me if I need help and I answered him yes,David,I need your help. I am looking for a Christmas light. David asked me what type of Christmas light you’re looking?I give him the flyers and immediately brought me to aile # 2 were the Christmas light is located. He gave me a lot of ideas regarding the type of Christmas light and including the specification. In other words,I got everything what I needed. David,is very knowledgeable,professional,intelligent and accommodating person. In that,I am giving him a score of 10/10. David S. Guerra deserved to be promoted and Rona is fortunate to have “HIM”!”

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Posted 2 years ago

“Rona , well where do I start , my wife has been trying now for three attempts to purchase products online , as Rona pushes for , so we sit down get our list together for a line purchases , after about one hour we hit send and find out some of the products aren’t available , ok , so next we call , spend a little over a hour to get a replacement product , but it’s never just one hour , language barriers , ugh ! Most annoying, I’m all in favour of equal opportunity for each and every human , but come on I speak fluent English I would like to speak to a person to which speaks to a 10 yr level at least , never the case , moving forward with our order after now 2.5 hrs as we are and try to be patient , we agree to a few replacement items to find out at check out still a couple aren’t available , ok so now we edit our order and say we will try and aguirre the items at a different store , maybe the competitors , instead we discuss a further discount up to $200.00 off max on non sale items , now we are at 3 hours , they request we use a reference code to which we copy down all the pertinent information, time of call , person we spoke with , and the confirmation number to get our 20% off , we thank them and hang up the phone and carry on with our day , 1 week later we attempt to place a different order using all the info given to us , we have a $1246.35 order to which only two items are sale items taking us down to the $1000.00 max $200.00 off order and guess what , they can’t find the notes regarding the deal we spoke of not a week ago , so we are just totally frustrated with Rona Canada , this isn’t the first time or second time , this is the two times most recently , and because of this I wanted to do a review to turn others away from Rona , these big box stores have pushed all the little guys out and now can’t look after there repeat / first time customers ………Rona Ugh ! We spend on average for Reno’s and repairs , $30-$60k every 6-12 months ……..wtf Rona , well I can honestly say I won’t shadow your doors ever again .”

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Posted 2 years ago

“Last Friday I was in Rona Scarborough buying in electrical,asking help to assist me I’m a senior citizen,I Shaw the person name David S.Guerra ask his help in electrical. He did help me and he knows everything in electrical and suggested me to buy the better one if difference is only $ 10.00 and I did,he’s right. David is very smart and honest. For that,I’m giving him 10/10.”

Helpful Report

Posted 2 years ago

“Were delivered a 37 inch vanity. Took the cabinet out of the box which had to be torn apart to get it out. When opened the top realized it was damaged. After numerous hours of talking, emailing and chatting with them online we are told they will not simply send us a new top (we would have returned the damaged one) that we have to go to Uhaul or somewhere similiar, purchase a box, package it up and arrange to have it returned. Worse customer service we have ever had.”

RONA 1 star review on 18th November 2021

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Posted 2 years ago

“Gary at the Stockyards stores must be given a strong nod for being a superb help in our making a good purchase. He knew the products and guided us well. He had the order ready when we returned to the store at a prearranged time and saw it through to putting it in our vehicle. A very strong asset. What I will say is he did not get the sort of help he needed from other co-workers. I don't know why, except mediocrity is easy to find. I would go straight to him for our next purchase at Rona. TA.”

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Posted 3 years ago

“Worst website on the net. Clunky with poor search function”

Helpful Report

Posted 3 years ago

“Rona Installation Google Review What should have taken 2.5 days is now stretching into it’s 24th day and counting for our floor installation. 1. The estimators were given specific instructions on measuring out the top floor and basement and had to be corrected several times by our real estate agent during the assessment. 2. The luxury vinyl did not need a vapour barrier but were charged for it and it was later removed. 3. To facilitate a faster installation, we removed the baseboards, sanded and painted the drywall ourselves. 4. Floor delivery - After playing phone tag for 3 days, we gave up, rented a truck and picked up the flooring ourselves, 40+ packages weighing 60 lbs each and moving them into the house. 5. The transitions in the order were for hardwood instead of laminate and we had to go to the store and exchange ourselves. 6. Some equipment was left on our tiles scuffing it up. 7. The top floor banister was removed overnight with children in the house and left open. 8. The planks were cut so short in the basement that the shoe moulding was unable to cover the gap. See figures 1.1, 1.2, 1.3, 1.4, 1.5 9. The bedroom subfloor was levelled for free in an attempt to remove the large dip in the middle of the room. This was redone leaving smaller dips throughout the floor instead of initially lifting the sub floor and addressing the issue properly. Sub floor is also not nailed down correctly, causing loud creaking noises when walked on. 10. Too much carpet was removed at the top of the stairs leaving a 1 – 2 inch gap between the nosing and the remaining carpeted stairs. An old piece was resewn on but a gap is evident and the pile falls in the opposite direction. See figures 1.6, 1.7, 1.8 11. When the banister was reattached to the nosing, instead of drywalling the holes, they put an old/used piece of baseboard to cover it up. See figures 1.9, 2.0 12. Upon completion, installers left garbage on our lawn, bottle caps in our sink and failed to clean the floors from the dust and debris. As well, they left pieces of trim with nails in our washroom. See figure 2.1 13. Clearly unsatisfied with the work, we refused to sign off and waited at least week before someone came out and assessed the work. 14. It took another 6 days of calling persistently, on a daily basis, to get Rona to send someone out to fix the problems. 15. Finally, an experienced installer was able to rectify the short cuts in the basement. Hr tried to reattach a piece of carpet under the nosing, but it was too tiny of a piece and could not be done properly (leaving it not looking seamless, figure 1.8). He began plastering up the drywall, and mentioned that it needed 2 or 3 more coats. It has yet to be sanded or repainted. That was 5 days ago, (Sat. Oct 9th) and they were unsure when they would be returning to finish the 2 day process of properly levelling the bedroom. 16. There is incredibly poor communication between the Rona Burlington location and head office. Paying $7627 in labour alone for 2 floors of a townhouse seemed higher than average but we were confident in the Rona brand expecting a quality turn-key solution for the flooring installation. The additional stress, unending phone calls, repeating the case to numerous people at all levels of this corporation has consumed significant portions of our day at work and at home. Instead of resolving this directly with Rona, it is time to pursue alternative avenues of resolution.”

Helpful Report

Posted 3 years ago

“We purchased landscaping blocks and paid 30 to have them loaded on a pallet. We Were told the 30 was refundable upon return of the pallet. There was no mention of keeping the reciept. The 2 guys loading screwed up-it was a back and firth GONG SHOW and eventually they just threw the pallet ontop of the blocks. So the pallet was no use to us - but we were exhausted by their incompetence. 2 weeks later we return with the usless pallet we paid a deposit on - and we were refused a refund. No appology. Nice expensive firewood! Thank Rona!”

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Posted 3 years ago

“Nice people, kitchen counter work not so much. They did not match up the seams properly, gap and not flat.”

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Posted 3 years ago

“Last Tuesday morning in Garden Center,I was looking for somebody to help me load the soil in my car and asked customer service for assistance,but nobody came. I approached David S. Guerra for help and immediately he take’s action. He gave me the survey stub and I will give him 10/10 for being polite and sincere. Good job David S. Guerra. Rona should promote you.”

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Posted 3 years ago

“As a Resident of Ontario it is shameful that this company sets pricing that is displayed on all stores However, the privately owed stores do not follow the posted prices and I have personal paid a 30% increase with no remorse from the store. The owner just statedthat they do not have to follow the pricing set by RONA HEADOFFICE... Shame on this company... avoid Goderich Murrays Rona for this reason... just trough feeders like our goverment and politicians”

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Posted 3 years ago

“I was assisted by David Guerra and he is very polite and professional. I give him 10/10. Shara R.”

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Posted 3 years ago

“project # 715525 1- the project accomplished by professional, friendly people at time and cost effective manner at very busy season of the year which is really appreciated 2- my quote included (as I've understood ) removal and disposal of the old gazebo ,, it's been removed but not been disposed , So I've rented a van from Lowe's and paid 25C$ disposal fee as some part of old gazebo are not recycled 3- I've done a diagram and I've provided it to both Rona expert and the contractor and insisted to be at that shape but it's been built in other shape ( its not a big deal as they experts know more than me but I have to buy more materials to modify it to the shape that I wanted to be 4 - know the big issue is here ,, the gazebo is leaking from many spots. according to the quote is should be waterproof and we've chosen the ,materials for this purpose, attached some pictures and video”

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Posted 3 years ago

“Initially we didn’t plan to purchase kitchen cabinets and countertop from Rona, until we accidentally met Mr. Justin Jin, in Fleetwood Surrey Rona branch, who gave us very detailed and professional information on the kitchen improvement and related knowledge. Justin’s kitchen design is considerate, useful and beautiful! We are very happy with the design that is way better than what we can imagine.”

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Posted 3 years ago

“Super ridiculous return policy! I have to return tiles to the store I purchased them at - local Rona store won’t accept them. Will never online shop or buy from RONA again.”

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Posted 3 years ago

“Bought a land mower and broke down after 5 mins send it to get it fix and after 2 months there are not fixing it very bad service they send it back completely dismantled”

RONA 1 star review on 5th September 2021

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Posted 3 years ago

“David S. Guerra is very accommodating and professional. He gives me all I need and for that I give him 10/10.”

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Posted 3 years ago

“Ordered an item for over $700 that was available online only. Upon proceeding to click “place order” I kept getting an error message saying the order could not be processed. Figured whatever I’ll deal with this later. 20 minutes later I realize they actually charged my card for the item, but an order was never placed. Customer service basically said the order was never completed and my refund would be given in 5 to 7 days. Wtfffff how can you charge my card for an item that didn’t get processed as an order. My bank also confirmed that they physically debited my account so I would have to wait for the refund as it wasn’t a “pending” preauthorization. I still have no idea why I kept getting an error code when trying to place my order. I’m now stuck waiting 7 days to see if I get refunded.”

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Posted 3 years ago

“Walked 20 minutes to get to Rona to buy work gloves which were on sale as of Aug. 27 (today). There were none in the allocated space on the shelf so I advised a clerk about this and she said they were probably sold out. When I pointed out the special only started today, she checked their online inventory and said they should have 12 pairs. Another clerk advised they had not been put on the shelf yet and to come back tomorrow. Terrible customer service.”

Helpful Report

Posted 3 years ago

RONA is rated 1.7 based on 450 reviews