RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 450 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kerry Thompson

Gerry RIEHL

Derek

Lori White

Anonymous

Anonymous // 01/01/2019

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“Tonight I went to Rona in Kelowna to buy a box fan. I went to the back of the store and a young man named Brandon immediately asked me if he could help me find anything. I told him what I was looking for and he went to a computer and found what I wanted. He took me to the fans but the price didnt match what he'd found online. He said I would get the fan at the lower price. He then went and got a cart, took two fans off the shelf (I was choosing between two)and put them into the cart, then up to the till. He told the cashier about the price difference, took the fan back that I chose not to buy, and then left.I didnt have to do anything! I have never been treated so well in Rona before. Thank you, Brandon, for your outstanding customer service and for just being a kind, caring person! I'll be back!”

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Posted 3 years ago

“Worst shopping experience I've ever had and the barrie location manager did not care what so ever and his customer service rep was so rude as well. If I could give it a 0 I would”

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Posted 3 years ago

“Great customer service team doing their best during this pandemic.”

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Posted 3 years ago

“Ordered something on line on April 27 paid for it ,waited until may 7 phoned customer service they told me will arrive on May 10 ,l phoned back spoke to another agent who spoke to the Toronto store was told by her that they would call me back No such luck still waiting . May 14 still no part Major lesson learned STAY AWAY AWAY FROM RONA even if you have to pay more it is not worth dealing with this company”

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Posted 3 years ago

“Customer service no good., store customer service line never answer. Left voicemail never return calls from their end. Purchase Order online put in my credit card information., they take the funds charge on my credit put in Pending but l didn’t receive confirmation and order number from rona. Now after one week still put my credit card funds on pending payment. Didn’t return or drop the funds. Call in there customer service line and store customer service line they can’t find the order information :( No result not discharge the funds they holding. ( bad experience for rona online purchase)”

Helpful Report

Posted 3 years ago

“orders are placed and keep getting cancelled. Sometimes its explained as not available items and other times there is simply no explanation. If an order is accepted and the website specifies that the item not available at the store will take 7 to 14 days to be shipped to it from the distribution center I expect that to be so. Apparently all the stores are just trying to sell their own inventory. Their customer service is a joke as the girl that answered seemed to not understand english or french”

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Posted 3 years ago

“Placed order. Received less items than ordered. Box appeared to have been drop kicked from truck. Had to call "customer service" X2 and wait 30-40 minutes each time to have nothing done. WILL NOT SHOP HERE AGAIN”

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Posted 3 years ago

“Ordered a dish washer on april 28th, got a phone call from Rona Sainte-Martine the same day and scheduled the delivary with the lady on may 4th. Nothing got home. Called Rona Sainte-Martine that day, the man Stephane told me that the delevery service told them they never got the note, even thow I received confirmation by email. So, that same clerk Stephane rescheduled with them for this Saturday may 8th, he then told me I would get a new confirmation for that delevery. I called them 3 times and they just told me 'We have lots of problems with the shipping department... we have customers who waited 7 months and 1 year before they got there orders'!! I understand the Covid Pandemic, I get that it's no longer as it was before, but START A NEW WAY OF OFFERING SERVICES AND TELL US THE TRUTH!! You cash our money the same day, you tell us the delevery service will be within 72 hours AND CHARGES US FOR THAT SERVICE, but finally we get our stuff several months later... THAT'S A BIG NO GO FOR ME and will NEVER AGAIN BE CLIENT OF RONA, that's for sure... To bad, was going to by thousounds of dollars worth of stuff for renovations, you can be sure it wont be with you!! And be sure that I will spread the word around...”

Helpful Report

Posted 3 years ago

“Day in day out best possible service that can receive from anybody Donna on contracting desk. She’s going above and beyond her duties to help with orders. Thank you you very much for making our day to day orders seamless. Tina Dundas Cathraw location. Keep up the good work.”

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Posted 3 years ago

“i received the best service from Richard in the seasonal department. very respectful and helpful in loading my car with all the material that i purchased. it is nice to come across people that enjoy their job as it shows in the way they treat the customers . thank you Richard . hope this review makes it to you . have a wonderful summer !”

Helpful Report

Posted 3 years ago

“I made an online purchase and planned for curbside pick-up. I wasn't sure when I could get to my store (North Vancouver - Park & Tilford) so I didn't schedule my pick-up time. I called the store (twice) to check if that was okay, but couldn't get anyone to answer the phone. So I went, parked in designated spot and phoned the number on the sign. No answer again! I ended up having to go into the store (which I did not want to do), dodge the crowds, and stand in a long line at the pick-up counter. I told 2 different staff that I'd phoned from outside and there was no answer - neither of them even acknowledged this. I expected at least a comment on them being busy, etc - to acknowledge that they usually WOULD answer the phone. But nothing. The staff at the counter just told me to wait while he went to get my order. If RONA is not willing to do curbside pick-up at this store, it should NOT be offered - that's deceptive and I won't be shopping there anymore.”

Helpful Report

Posted 3 years ago

“I picked up my order from Rona Midland location on 28th April. One of the toilet seats was broken so I had to come back on the 29th for the exchange. I was served by Rona staff Allaudin (Aloo). He was extremely helpful, courteous, and got my item exchanged fast on the curbside. Very impressed with his service. Thank you Allaudin for your great help. Cheers!!”

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Posted 3 years ago

“I Picked up my order on Midland location. I was served by DAVID S. GUERRA. What a wonderful guy and so professional. He got my order ready on time and put it in my car. He was so courteous, cheerful, and very helpful. I am so glad that he did my order. My order was 3 toilets and they were very heavy. I noticed there was no help for him to lift those heavy loads. He was doing it all by himself. My request to Rona and the Manager: this is not safe, it is a health injury for the staff to lift the heavy stuff by themselves. Please consider giving extra help to the staff when it comes to lifting heavy stuff. Keep the great work, David S. Guerra!!”

Helpful Report

Posted 3 years ago

“Rona online support is not what I expected from such a large company. Returns request CRM 0314642 (Jen, Rona online support) I am having a very difficult time receiving a return shipping label. Duplicate product arrived over 2 weeks ago. Online support is giving the run-around. Terrible service.”

Helpful Report

Posted 3 years ago

“Worst online shopping experience. Almost two weeks to process my order and when I called to cancel the customer service never allowed me to do so. A local store pick up should not take upwards of two weeks. Shop local? Not if this is the way I am treated.”

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Posted 3 years ago

“Everything - a bunch of bureaucrats hiding behind desk”

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Posted 3 years ago

“Hi, I had online order on April 13,2021 and I got email on April 20,2021 that my order is ready to pickup then I went to Rona located in Markham but they told me sorry we don't have your item in inventory, I spent 2 hours drove to Rona and back to home for noting. I called Rona customer service and they just answered me sorry for that with no logic explanation.”

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Posted 3 years ago

“Worst service ever! I ordered deck boards online however just partial delivered. Gave customer support hundreds of calls but never success... Shame on you, Rona!”

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Posted 3 years ago

“Je suis très insatisfait du service à la clientèle et déçu 😞 car j’ai acheté l’aire de jeu highland trousse supposé être complète conseiller par un employé de Rona pour $1747.47 mais à ma grande surprise je constate que c’est pas un kit complet je prends l’initiative de retourner 1/2h après avoir constaté rendu là c’est toute une misère pour effectuer le retour, tout mon après-midi passe chez Rona pour un retour, car 2 employés ont vérifié la boîte et disent qu’il manque un morceau et j’ai demandé à voir un superviseur mais cela a encore pris toutes une perte de temps et obstination et j’ai pris l’initiative de revérifier la boîte à la présence des 2 employés et le superviseur et trouver le morceau supposé manquer. Quelle misère pour avoir mon remboursement.... je ne pourrais plus recommandé Rona et faire affaire avec. Partant les matériaux des rénovations de ma maison a été acheté chez Rona jusqu’aujourd’hui pour que tout va mal....”

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Posted 3 years ago

“I purchased 4 planter boxes for my balcony. They were not cheap and the pictures and details appeared to be good for the price. I received the shipment and was very disappointed. I called customer service for 3 days straight. Was on hold for longer then 30 mins without connecting each time. Terrible website. Also they asked for a product review which I provided but it did not meet their review requirements. I suspect they only post good reviews”

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Posted 3 years ago

RONA is rated 1.7 based on 450 reviews