Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot emphasise enough that this is the worst company I have ever dealt with. The customer service is shockingly bad. I ordered a bookcase from them years ago and had issues with the item being damaged, requiring a return. After a bad experience of customer service at that time, I decided I wouldn’t order from them again. However, we recently found a sideboard we liked online and I hadn’t connected that it was the same company. After placing an online order, I searched for the order confirmation in my email. I then realised that this was the same company we’d had a bad experience with beforehand. I therefore emailed prior to shipping, asking them to be extra diligent with quality control, checking the item thoroughly before sending. Despite this, I then received THREE damaged items. For each faulty item, we had to be home for collection and delivery which required us to change our work schedules and even take a day of annual leave. I can’t believe Roseland sent us poor quality items three times in a row. We kept a slightly damaged item in the end (best of a bad bunch). I asked for a partial refund for the inconvenience but Roseland refused and seemed uninterested in our complaint and poor customer experience. I can now say, truly, we’ll NEVER order from Roseland again.”

Helpful Report

Posted 3 days ago

“Terrible quality bed shipped from Asia which was snapped in half on arrival and made of terrible quality MDF. Really bad customer service and refund procedure, they don't take any responsibility, apologise, acknowledge the inconvenience etc. I've wasted hours of my time trying to contact them to be told to wait for a call back and then told they won't speak to customers as they like everything in writing. No was of escalating complaints. The manager is rude and dismissive. Steer clear - there are better budget furniture places, and they are proud to be Cornish and local but their furniture is all made in Vietnam or China - the delivery timescale gave that away initially but then the "quality control" labels confirmed it”

Helpful Report

Posted 2 weeks ago

“One of their products has broken during its guarantee period and injured my 17 month old son. I've asked for a replacement or refund and Roseland are putting barriers in the way of this being provided.”

Helpful Report

Posted 1 month ago

“I have only ever given good reviews before (see my profile), but this is the first time ever I am compelled to write something about the bad service I received from Roseland recently. I had bought the below sofa from Roseland, listed as £1229.95. A week later I had found the same sofa for £870 on a competitors website (you can tell its the same as the photo shows the same painting hanging on the wall behind the sofa). These prices were both discounted from the RRP of approx. £1400 (which only became aware to me upon several communications with them). Anyway as the sofa had not been delivered yet, I contacted Roseland to ask for a refund. They told me it will cost £150 deduction as per their T&C even though it hadn't been delivered to me yet but was out with the courier. I am ok with paying a fee, this is not the issue, but £150 is excessive and struggle to understand why for a very small corner sofa (the dimensions of which are smaller than normal 3 seaters) that it costs so much when it hadn't even been delivered yet. I did mention to them that we are saving costs because it hasn't yet been delivered to me, but they didn't care with their responses and stated same price if it was delivered anyway and then returned... I know madness of it. Anyway having mentioned to them I found it for cheaper, they offer no other excuse of why they think its acceptable to have a difference of 40% compared to their competitor. They are happy with trying to extract as much money out of their customers as possible. I really wish I never read these reviews before buying their item as felt I was in safe hands, but I guess when everything goes smoothly all is great, but when things go wrong then you see the their true colours. It is a real shame as I liked a few other items on their website, but will definitely do my research going forward because 40% differential is just extreme, I can understand a price difference for a lesser percentage but this is so ridiculous and to offer no consideration to me is really disgusting. I would have still been happy to purchase from them, had there been some compromise, even if I had still spent more in the end with them, but this was immediately shut down by them. I hope they see this as constructive criticism but I doubt it given the business acumen they have already shown me.”

Helpful Report

Posted 1 month ago

“Awful company. They state that they will deliver within 1-3 days. What they don't tell you is that this might be at 5am in the morning. Apparently they think that it is perfectly reasonable to expect you to be up at 4.30 am and to wake your neighbours by knocking on your terraced door at 5am. Their customer service is abysmal once they have your money. They obviously can't organise their deliveries better. Avoid and go elsewhere is my advice. I wish I had.”

Helpful Report

Posted 2 months ago

“Bought 2 item 6 years ago. I contact CS about the colour i ordered. They confirmed,I ordered a new unit. The colour was not the same. They blamed me for mismatch due to my units fading- my units were darker than the new one! - my choices, keep unit or return it which I had to pay 50 quid! Items are made in Vietnam and not the best but the worst CS. Do not buy just in case of a problem and you have to deal with CS. Also search for a colour like London oak on their website and you will see different colours on the pics even though it's the same colour name! Unprofessional.”

Helpful Report

Posted 7 months ago

“Appalling Product and Customer Service. By far the worst customer experience I have ever received and has now left me out of pocket with an item that I did not wish to purchase. I originally bought two sofas from the company that went into storage (in its full packaging that it arrived in) before moving into my new home. Once in my new home we noticed a rip in the sofa in which the company accused of us doing ourselves (very similar to other negative reviews about this company). Again similarly to other reviews we spent months and months chasing this up and eventually someone came out to review the sofa (I must note our sofa was slightly out of warrantee due to being in storage) the company advised as a gesture of good will they will replace the sofa cushions and to expect them within two weeks. This two weeks went on a further few months in which the company eventually advised the manufacturer had went bust and they can either refund or replace the sofa. Because we already had a matching sofa we opted for the replacement sofa in which I throughly checked with them that this would be the exact same sofa in terms of specifications etc in which I was told yes it was just a 'better material'. Again we were told to expect the sofa within a given time frame which continued to get pushed back and back and back, eventually upon arrival of this new sofa months later it was completely different specifications. The name of the product remained the same however it was much, much smaller. This has left me with mismatched furniture and had the change in dimensions been highlighted at the time, as it should have been, I would not have accepted their offer as resolution to this matter. It is their "gesture of good will” has left me in a completely unacceptable position. When I flagged this with the company they have told me there is nothing they can do about this and they feel as though they have satisfied my needs as it was through a gesture of good will and refuse to do anything further. I feel totally swindled by this company and their lack of care for their customers. This issue has been raised with their CEO Tristan Lynch who also has shown no sign of care for his customers and taken over a month at a time to get a response. The company are happy to take your money but not satisfy customer needs, it's pure greed and to pass this off as a 'gesture of good will' when leaving me with a completely different product by giving my false information is disgraceful. I would advise to spend your money else where as this issue has been ongoing for over a year and still no further forward.”

Helpful Report

Posted 9 months ago

“Horrible experience. Wrong item sent and no support received as 14 days had passed when reported.”

Helpful Report

Posted 1 year ago

“I ordered two bedside tables via their website and they were both delivered damaged. I provided Roseland with photos of the damaged items and they offered a replacement. They were very quick to pick up the damaged items but only delivered one of the replacement items the following week. And for a period of one week, they kept saying the second item would be delivered 'tomorrow' but it never happened. They kept blaming DPD but DPD assured me that Roseland had only requested one replacement. I raised a complaint and they agreed to issue a refund but no consideration was given to the distress and inconvenience caused to me such as having to re-pack the damaged items, stay home waiting for them to pick them up, make myself available again on a different day only for them to deliver one replacement item and then stay at home again for them to pick up the single item they delivered. Despite spending time detailing my complaint and the unnecessary stress and inconvenience they caused me, Lesley refused to consider any compensation for that. Her responses to my complaint showed a complete lack of care and understanding. Items shouldn’t be delivered damaged, so the mere fact that they were causes unnecessary distress and inconvenience because the consumer has to go through efforts which are above and beyond what’s expected from a typical purchase in order to put things right but they didn’t seem to be able to grasp this concept. Worryingly, Lesley also confirmed that Roseland aren’t part of the Furniture Ombudsman so there’s no dispute resolution scheme consumers can go to have recourse to justice. I won’t be purchasing from Roseland ever again and instead I’ll use a furniture shop that is part of a dispute resolution scheme so that in case something goes wrong I can be treated fairly and compensated appropriately.”

Helpful Report

Posted 1 year ago

“My furniture never arrived. I have contacted customer services over ten times by phone and email and I have been told it has been lost and reordered, three times. This is a disgrace. Theft, in fact. Will be contacting a selection of consumer whatchdog programmes to explore whether this issue is endemic with this company and if you are taking money from other people without delivering. It will soon be the end of the summer with no sign of the summer furniture. What a shame.”

Helpful Report

Posted 2 years ago

Hello Sarah Robertson, We are sorry to hear there have been issues with your item. We have contacted the courier again as they appear to have your items and we expect them to be delivered asap. Unfortunately, on occasion things can go wrong due to unforeseen circumstances. We apologise this has happened to you. Kind regards Roseland

Posted 2 years ago

“Ordered furniture set 19/07. Site says delivery 3 to 5 days … received 27/07. It was delivered by guys who didn’t seem to care that one of the boxes was falling apart and continued to squeeze through garden gate. All 6 chairs were damaged and the table. 3 of the chairs looked like they had literally been thrown around! Roseland a response was very matter of fact. 10% discount was offered if wanted to keep and that’s it … a total insult. Then we had to arrange collection and I had to pack up and label all furniture in good order. Collected and refund finally landed 09/08. Service overall awful.”

Helpful Report

Posted 2 years ago

Dear Mark, We are sorry to see this has happened, we apologise that we did not meet expectations. We do not expect our items to arrive in this manner. Our initial response is to offer a partial refund o keep items. However, we do have several options if you are not happy with the initial offer. We can see that a request was made to return and have a refund. We apologise if you felt insulted by the initial offer, this was not our intention. Kind regards Roseland

Posted 2 years ago

“Easy to order on line but I've had to call 6 times to chase my order up. Each call was a different csa who were all very nice , but no one emailed me or called me bk to update me as promised . I've had to chase my own order from the delivery company myself . I actually believe if I hadn't I still would be waiting on my order !! .... As it turns out my order will be arriving tomorrow , too late now so I will be cancelling it... Wish I'd stuck to Amazon Prime .at least I'd know it would be on time . Definitely won't be buying from this company again . Hopefully as all calls are recorded they can improve on thier service”

Helpful Report

Posted 2 years ago

Hello Mary Sinclair We are sorry there have been issues with the delivery of your item. We have cancelled this order at your request and called the items back from the courier. Again our apologies that this did not meet expectations. Kind regards Roseland

Posted 2 years ago

“Not yet received! Really angry now….”

Helpful Report

Posted 2 years ago

Hello Lee, We are sorry that this took so long to get to you, it does look like we have had some issues at the warehouse level. We do apologise we did not meet expectations. Kind regards Roseland

Posted 2 years ago

“It's been 3 weeks and I've still not received my order yet.”

Helpful Report

Posted 2 years ago

Hello Helen Gessy, We are very sorry there has been a delay in your item coming to you. We have addressed this with the courier to find out why. We will update you shortly. Kind regards Roseland

Posted 2 years ago

“You need to use a different delivery company- they arrived in a battered white dirty van, very unprofessional- screeched to a halt, didn’t speak more or less chucked furniture in the hall and sped away. Also quality of furniture very poor- arrived with scratches, dents and uneven bumpy wood used”

Helpful Report

Posted 2 years ago

Hello, We are sorry there was an issue with your items, we can see the photos of the boxes delivered and the box for the 6-drawer chest was not in great condition. We will address this with the courier and pass your comments on. We apologise that there were issues with the items and can see we offered a few options for you. We can also see that you chose the partial refund offered by the customer service team. Kind regards Roseland

Posted 2 years ago

“awful , terrible delayed delivery , lack of contact once decided a return / replacement was needed , would never use again”

Helpful Report

Posted 2 years ago

Hello Hollie Ward, We are sorry you are unhappy with us, the delivery was delayed initially, as the wrong colour was ordered. We can see this was changed at your request at first contact, it is unfortunate the item received some problems. We have made our best efforts to answer all of the emails we received. We emailed you again today to let you know your request has been actioned. We are sorry we have not met your expectations. Kind regards Roseland

Posted 2 years ago

“Have received no delivery date yet, even though the item was listed as in stock, but am badgered with review requests every 2 days, not great.”

Helpful Report

Posted 2 years ago

Hello Jackie, We apologise for the delay in your item getting to you. We have contacted all involved and will update you as soon as we can. Again, our sincere apologies. Kind regards Roseland

Posted 2 years ago

“Was really disappointed with the quality. Anything you cannot see is worst quality we have ever bought. Thought we were buying oak.”

Helpful Report

Posted 2 years ago

Hello Graham Day, Thank you for your feedback, we are sorry you are disappointed with your item, the description on the website is Oak/ Oak veneer & solid wood internals. We do not state that the item is made completely of solid Oak. If there are any issues with the item please contact us at info@roselandfurniture.com where our customer service team will be happy to help resolve this for you. Kind regards

Posted 2 years ago

“Very poor. I ordered two six drawer oak chests of drawers. They are very cheaply put together. The drawers don't fit properly, there are big gaps round the sides and the drawers don't push back in fully so they are not flush with the front of the chests. The stain on one of the drawers is patchy, and on the other chest different colours of wood have been used. I have been in touch with the company who say these can be returned for a refund, but I have to send them photographic proof of the problems before they can arrange this and the service seemed deliberately unhelpful. Delivery wasn't good, so I can't imagine returning is going to be easy. The delivery van couldn't come down our drive, and the driver said he wasn't allowed to trolley the furniture to the front door. We had to do it ourselves - good job we own a porters trolley. We took photos of the badly damaged packaging, but fortunately the furniture underneath had not been damaged. Communication with Roseland has been difficult, as quite often the given phone number either rings out or cuts off. It doesn't fill me with confidence and I won't be using this company again.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are having issues with your item, to help us resolve this for you please contact us at info@roselandfurniture.com where our customer service team will be able to help. We are also sorry you seemed to have trouble getting through on our phone lines. Our lines are open 9am -5pm and 4pm on Saturdays & Sundays, they can get quite busy but your call should be answered fairly quickly. Our number is 01872 672111 or please email on the above. Kin dregards Roseland

Posted 2 years ago

“Placed my order 15 days ago (was told 2-5 business days for delivery) and still not received anything at all.”

Helpful Report

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews