“I was expecting a next day delivery parcel from Boots which contains essential items. I got a message from Royal Mail to say unable to deliver as property inaccessible. I checked address and although postcode was correct, there was an error in the first line of address. This I accept but it has been impossible to contact anyone to discuss this. The message came from my local office but their phone number is a national one which doesn't get answered anyway. I have still not received my parcel and am unable to contact anyone. Have never had a problem with mail deliveries. In fact, I feel for the postman who does my deliveries as he brought me 4 parcels today. I presume this larger expected (?) is to be delivered by van.”
“i can i put 0. i have got 2 issues in the last 2 months. in first time they lost letter with very important documents. and today, surprise, surprise, they delivered my parcel to wrong address.
parcel cost is 65 pound.
royal mail works awful. i have enough stress from my life without those issues.”
“Less than Zero!!!! This is my last parcel I did sent by Royal Mail !!!! I did sent parcel with signature required over 10days ago!!! No parcel no information F zero!!!! Royal Mail service is a F joke!!!! Automatic chat with computer is like talk to wall !!!!
Do NOT USE Royal Mail warning to everyone there is better companies with less prices and proper service!!!!!!”
“as usual royal mail exceeds itself I live on the Wirral and due to a monkey who can't read they have sent my parcels to St Albans D well done royal mail the sooner you go out of business the better.”
“They lied about how long a delivery would take. I was counting on it arriving on time as it was an important document. I don't have that much money, but I really wish I'd paid more for a proper delivery service, as now I've been lied to, ignored, deceived, paid money for nothing, and I don't have my document. Please avoid Royal Mail like the plague.”
“I run a greeting card business and customers expect their cards to arrive on time but recently again I have been getting complaints of them not arriving on time and who has to deal with these complaints ?.... me!!. I have to apologise to the customer because you state 24 hour for 1st class and 2-3 days for second, 2 orders haven't arrived for days after and when you go to claim back you say I can only claim after 10 days! which I expect it would arrive by then but what good is that, it's too late and I lose money while you get away with it. I'm very angry with Royal Mail and they have the cheek to increase their charges for this rubbish service.”
“parcel tracking have had items from Ebay with royal mail tracking what a joke told tracking is not available until they have tried to deliver parcel also get parcel delayed
this is all after the parcel has been delivered come on Royal Mail sort your act out as at the moment Kermit and his friends the muppets could do a better job.”
“I am fed having to do a certain postmans job for hlm ie getting other people's mail. The last straw was taking someone post not one but two streets away this could have been important mailto this person. If they cannot read an address which was clearly stated on the 4 envelopes my question is why are they working for you”
“My package that was delivered to my neighbor's house instead of my house address. I have not received my package and did NOT ask for it to be accepted by anyone. Royal Mail has ignored my inquiry and my package is worth 80 pounds or 100$.”
“Liar company, twice in a row lied they came to collect parcels from my address, when my camera was checked no one ever turned up. Bunch of liar rats. You are meant to trust the delivery service with your parcels, how can this be when they are a bunch of liar rats.”
“You should be ashamed of yourselves, an awful institution that is not worth the heartache you cause. I hate how you treat our personal belongings and you deserve everything horizon did to you”
“Items lost at Plymouth mail centre.
I have had at least two item lost lately after arriving at Mail centre on route to West Park sorting office. Contacted Royal mail and told to contact seller. Very poor customer service and assistance.
After paying for postage service and knowing that item had
been dispatched from seller - this is Royal mail's responsibility.
They are not meeting their obligation. Disgusted in the service provided.”
“Sent two letters by tracked delivery - when checking to see if they had been delivered all I got was the message to say you have it, and the next message I would receive would be when an attempted delivery was made. No messages were received, I had to make numerous phone calls to check that the letters had been delivered, which they had - albeit not within the time scale I was expecting and had paid £6.50 for.. Dreadful service...”
“lies lies and more lies from a failed inept once great institution....failed to deliver then lied no cards through door.. ANY COMPANY THAT USES ROYAL MAIL NOW ARE JUST DAMAGING THERE OWN REPUTATION ......ROYAL FAIL NOT FIT FOR PURPOSE”
“Rubbish service had two packages taken over 10 days to be delivered which should have been 2/3 days.
Could have delivered it quicker myself on foot.
Another British institution gone to pot.
Will never use again.”
“Royal Mail are the worst. You pay for 24 next day and 48 hr delivery tracked and it NEVER arrives on time. I have lost count of the number of times this has happened.
My last parcel was out for delivery between 1 & 2pm. It never arrived. According to the tracking the parcel was returned to the depot at 4.40pm even they are supposed to deliver up to 7pm. No excuse was given. I would give them less that one star if I could. We are paying for services they don't provide.”
