“Really poor service at the moment, I’ve been selling many items the past few weeks and had to spend over £7.50 to send and still the parcels haven’t got to my customer on time. It’s a shambles, I suggest using couriers like dpd, ups or dhl. They have employed thousands of new drivers to keep up with demand. Royal Mail have only took on the normal rate of staff for a ‘normal’ Christmas year. Not sufficient for this years unprecedented demand.”
“Don’t wait for them to make your delivery on the expected day. They don’t even bother to knock on your door. You can’t call yourself a delivery company when you don’t actually deliver the parcels. Such a joke. The absolute worst company”
“If I could I would give these lit a negative review. Horrific service. U can never track or trace. Parcel goes missing all the time. Avoid these scammers....”
“Very bad experience with orders through Marks and Spencer. Royal Mail text advised ‘to be delivered on a Sunday by 19.30. Waited and waited , what a waste of a day.
Two days later, received another text for delivery that day with a time slot.... and it did arrive. What a waste of time the delivery advice is if it can’t be accurate like so many other courier services are.
Will definitely only order with ‘store collection’ in the future to avoid having to wait in all day only to be disappointed.
Tried to review on RM e Mail link only to be told
‘We’re sorry, the survey is closed today as we have reached the number of responses we need. We sincerely thank you for your time and interest in sharing feedback about our service.
Or was that ‘we have reached the number of responses we feel we want to see and are frightened to see any more’”
“First package delivered to the wrong address and left in a cupboard of a disabled lady. Only found by chance by her son.
Second package lost and supplier had not replace via DPD
Third package due today between 9.13 & 13.13 and requiring a signature ( strange given the covid restriction). Waited in but no delivery. Track n Trace still shows it at the Mailing Centre. Not holding my breath on a successful delivery.
I wonder why companies use this service when other can offer better.”
“Needed a pcr test to fly due to COVID restrictions, it was sent via Royal Mail 24 on Monday it now Wednesday!!
Guess who’s not going to the canaries this weekend.
Are we sure the 24 doesn’t mean days.”
“Royal Mail delivered my parcel to the wrong address, they have done this before but this time the item was large and expensive.
The local delivery office is Colwyn Bay and I am waiting for them to respond to my complaint and since they have confirmed that the item was delivered to someone else perhaps they'd like to take the time to find out where and get it back to me.”
“My package has not updated it’s tracking since Friday, it’s says received but now they telling me the sticker might of fallen off 🤣 thief’s. I have to wait 8 working days before they consider it lost, even though it’s a tracked 48 hour delivery and it’s not tracking since they received it and it’s passed 48 hours.... if you can stay clear”
“I have now been waiting for 2 weeks for a 24HR tracked parcel. It has been to several depots and delivery offices around London! I am very worried it will not ever arrive.
Nearly time I order a parcel it is recorded as 'undeliverable' and I have to go to the delivery office to pick it up.
My post is frequently delivered to the wrong address, and I have to go around hunting for it.
Note: no other delivery company has this problem with our address.”
“For a service that started over 500 years ago you'd expect the royal mail must have seen everything and got a contingency plan to deal with it. But not so. Delivery services in there infancy are able to get a package to me from another continent faster than the Royal mail can deliver one to me from 2 miles away. And zero customer service when you try and find why they still have your package and you don't. Useless.”
“Absolutely shocking EVERYTIME. I’m no longer willing to do business with companies that use Royal Mail. Completely incompetent at EVERY level. not even fit to fun a kfc. Avoid at all costs”
“Terrible service can't see how they are still in business to be honest they nerd shutting down pronto! Next day delivery still hasn't arrived 9 says later absolute joke of a company!
Never using them clowns again I'd rather skip the road stark naked”
“I’ve never had a parcel delivered on time from Royal Mail, despite always paying for next day or 48 hr services.
I won’t be buying anything that is posted by Royal Mail again.”
“Its unreasonably expensive! Im still in shock. I sent 2kg package, size of handbag, and they charged me 40 pounds. And not even with tracking. I will never use it again.”
“They failed to deliver a package containing a £200 phone. It was posted first class recorded and 7 days on - nothing and they dont concider it lost until 10 days. Absolute disgrace and cant be trusted. In addition sent another 1st class recorded letter to my solicitor 2 days ago and still not arrived!!! They cant be trusted and should be closed down as an orginisation.”
“I thought hermes were bad but royal mail are worse.
Took 10 days to deliver 48 hour delivery.
Currently waiting for a delivery by 48 hour. 9 days and still no delivery
Will use DPD were possible”
“Yet again an extremely poor service from Royal Mail. Bought an £8 model car from China for my son and they have charged me £25 customs charge, what a joke!!
Not to mention first class parcels taking over a week to be delivered,
Worst delivery company around, I'm appalled they get away with it.”
