“I thought hermes were bad but royal mail are worse.
Took 10 days to deliver 48 hour delivery.
Currently waiting for a delivery by 48 hour. 9 days and still no delivery
Will use DPD were possible”
“Yet again an extremely poor service from Royal Mail. Bought an £8 model car from China for my son and they have charged me £25 customs charge, what a joke!!
Not to mention first class parcels taking over a week to be delivered,
Worst delivery company around, I'm appalled they get away with it.”
“I am busier than ever running an online business and Royal are seriously letting me down. I pay extra for tracking for my customers peace of mind and they end up contacting me because the trace and trace just does not work.
Also 1st class taking up to a week is an absolute disgrace!! I had one parcel 1st class to Glasgow from Corby UK that took 27 days! Did it travel via China? so many messages from customers who haven't received their item and its just Royal Mail failing dismally to do their job. I'm so completely fed up with the incompetence of this company.
I will be looking for an alternative for my business in the new year.”
“Tracking system is terrible. Parcel left supplier 7 days ago. Entered tracking code but RM failed to track it. Rang up item supplier for help.
Next day parcel arrived! - no tracking info or delivery advice. The only info was item received, time and false signature. Luckily item arrived undamaged. Not the first time I’ve had issues with RM parcel service. Thank goodness the majority of the logistics business doesn’t operate like RM.”
“I can’t believe how long they are taking. Why pay for first class when it takes a week to get there. I also ordered something online a week ago and they won’t let me track it until it is out for delivery. I have no idea where it is now! Companies-please use a courier rather than Royal Mail.”
“3rd item ordered first class, and the previous 2 were days over delivery date, postman said short of vans, and he had been on holiday.
3rd item still awaited 5 days after delivery date tracking number not recognized, now cancelling order on supplier.
I wont buy anything again if Royal Mail are used for delivery.”
“Waiting for my item. It never arrived. Checked the tracking and it said an attempt had been made. There were 3 of us in - we work from home all day and have the loudest buzzer. So I requested redelivery for Saturday and I'm still waiting for it. The online tracking hasn't been updated so I don't know where my item is and on top of that I've been on hold for over an hour to customer service. Awful!”
“Wow! I was getting very frustrated at not being able to track my parcel. I was told it would be delivered Thursday between 8.33 and 12.33.........but we can’t guarantee that date so track it.......here’s the tracking number! When you try and track it you get exactly the same message and can’t get any further. It’s now Monday. I thought I would look up the reviews of the Royal Mail app, which I have just downloaded. I’m amazed at all the negative reviews, a lot of them with the same complaint as myself. This app is USELESS.”
“Royal Mail needs to close, it just doesn’t work. If you pay for a service and then don’t get it, how can that be fair? Track and Trace is there just to infuriate you further because it doesn’t work. It is astounding how they can let this business run. I am still waiting for my next day delivery parcel that was supposed to arrive yesterday, I waited all day for it for nothing!! Will NEVER use this fraudulent company again!”
“Tracked and traced order delivered 9 hours late, returned from work to find my parcel on the street. It's a miracle it wasn't stolen. Shall not order anything in future from any online stores that use Royal Mail.”
“Waited in all day for a parcel meant to be delivered the day before still hasn’t come. Track and trace is truly terrible. It has become routine to get Mail days late, notes saying no one was at home when in actual fact been waiting in all day. Service is shocking sooner they go under the better.”
“Used track and signed for. One of my parcels delivered within 4 days the other I have no idea where it is? You can’t track the item at all as only says we received this at....branch on .....date! I know this information already as I took it there and paid for you to receive it!!!!!
Can’t speak to anyone as phone lines are so busy(I am sure this will be as a result of COVID)
The item I sent to my daughter is now out of stock and can’t be sourced.”
“Will never use royal mail again. Their employees are now very dishonest. I sent a parcel on the 26th for next day delivery. The parcel had other items including a perfume. I got a the grey next day delivery bag at the post office and sealed it in front of the counter lady who labelled it with a sticker as it contained the perfume. However, the items arrived without the perfume. The bag was ripped opened and resealed with a tape. Highly disappointed 😞 . I have heard stories of this happening to other people in the past but had always discounted it you know, because it's ROYAL MAIL. THEY NOW EMPLOY THEVIES - it is true if you've heard the stories too. Avoid them this Christmas. The thieves are desperately desperate.”
“Will never use royal mail again. Their employees are now very dishonest. I sent a parcel on the 26th for next day delivery. The parcel had other items including a perfume. I got a the grey next day delivery bag at the post office and sealed it in front of the counter lady who labelled it with a sticker as it contained the perfume. However, the items arrived without the perfume. The bag was ripped opened and resealed with a tape. Highly disappointed 😞 . I have heard stories of this happening to other people in the past but had always discounted it you know, because it's ROYAL MAIL. THEY NOW EMPLOY THEVIES - it is true if you've heard the stories too. Avoid them this Christmas. The thieves are desperately desperate.”
“Royal Mail Track and trace is truly useless. Should change name to Dismal Mail.
The sales pitch bears no relation to what actually happens.
Firstly the delivery centre I dropped my parcel off at didn’t have a stamp to show I had dropped it off.
No email confirmations
I paid for 24 hour delivery but according to track and trace the parcel is still in the mail centre near to where I dropped it off 2 days ago.
The on-line tracker just keeps freezing and running through unending verifications.
I thought I was supporting our postal system, but the rivals are far more effective than Royal Mail”
“Royal Mail has put my little selling online shop out of business because of all the lost parcels I have sent and buyers not receiving there purchases!! Postage keeps going up but cannot deliver.. In my opinion this is theft and should be made to pay”
“Deserve to go under. Had your monopoly for so long and can't compete with the competition, waited all day for a scheduled deliver which hasn't arrived. I will purposely not spend 1 penny on your services ever. Should be zero.”
“Absolutely terrible. I sold some items on eBay for the first time, being disabled and a mum of four with 2 birthdays and Christmas coming, Money is extremely tight this year so I thought I would finally have a clear out and hopefully make some money at the same time. I sent all the items recorded delivery as advised by eBay and paypal. EBay put a hold on your first 10 sales until Royal Mails tracking shows the items have been signed for. This is where it has all gone wrong as items were sent Monday, received on Tuesday but it’s now Friday and the track and trace on Royal Mails website is still showing that they have them and no signatures!! So of course eBay won’t release my funds!! Which is rediculous considering positive feedback has been left days ago!
I had a Second Class signed for item posted to me that took 3 weeks to get to me last week and I’m still waiting for an item that was posted 1st class on the 26th October to get to me and we aren’t in a bad Coronavirus area, so they can’t use that excuse, Amazon, Hermes and every other delivery service is delivering on time no problem at all here since Covid started so Royal Mail are just using it as an excuse for worse than poor service!!
I am beyond disgusted for the service received for a premium price.
I have tried to message Royal Mail but the system keeps throwing me out and I can’t phone because it convieniently says that service is temporally unavailable!”
