“They constantly underdeliver, 24 hour tracking is taking weeks, no compensation and no way to complain, just have to suffer this situation which gets worse and worse, just privatise it already so it can become accountable at the very least”
“I have a strong feeling someone is trying so hard to run it down for privatisation otherwise, how can you tell me that on 2 different occasions RM put down on tracking history delivery attempted when no soul crossed my home for delivery. First time it happened, it took contacting customer service (after waiting on queue for 40 minutes) over the phone for investigation to be opened and my parcel was delivered after one week delay. Today I’m waiting for another parcel which was meant to have arrived yesterday but again RM bogus “attempted delivery” shows up on tracking history after waiting all day for my parcel. I’m just sick and tired of this nonsense from RM.”
“Royal Mail online postage service is not easy to follow if you dont want the collection by the postman service .Its difficult to find the option to defer the collection service unless you put it into the basket,so you end up toing and froing the pages.the option for the opt out of collection service should be put on the first page”
“They keep saying they tried to deliver my package but they never even try. They don't even enter the street. I must also wait 30 minutes each time I am trying to speak to a human. So fed up with them. Worst delivery service I've ever encountered.”
“Redirection is not re directing and no one to get hold of on the phone, on line form asks for reference number you dont have. Sick of these companies having no contact options, the country has done to the dogs”
“The worst delivery company
They lie about order being refused (they know saying no one at home will mean they have to drop PROOF they were there) Before I order I ask every company I want to order from who they use and if they say RM I tell them I cant order from them as they are using the worst providers. I tell them they can either change to a different provider who risk keep losing more customers.”
“Had message to say you had attempted to deliver parcel but failed. I was home at the time mentioned. No card left. It’s now at depot which I can’t get to due to work.”
“Utterly useless, parcel was posted first class 5 days ago. No sign of it whatsoever, no accountability from Royal Mail whatsoever. Close it down and leave it to people that know how to do a simple job, you incompetent tossers.”
“Tried to send a parcel second class by purchasing a label on line to take to local post office
It only gave the option for the postman to collect
I wasn’t going to open the wine tonight but too late !wtf”
“Jiffy bag sent by seller Royal Mail 48. It arrived 7 days later. Neighbours confirmed mail had not been delivered in the area for a few days. Dreadful service. I ordered item in time to send with someone to the US.”
“Postal service -10 but the postal review panel faceless, nameless part of royal mail, -20 They just agree with what royal mail says, unable to even spot the lies, yet takes them 30 days to do so.”
“Failure, lies, incompetence, lack of communication , service and respect. Tracked parcel wasn't delivered. Called after 10 days to hear it was withheld due to insufficient postage. Then was told I had to wait for a 'green card' to be delivered with additional costs. Filed a written complaint, then received word the (tracked) package was lost. Utter incompetence!”
“Don't even want to give this I am a adult with ADHD my birthday was the 11th of Feb I was awaiting a birthday present I was garunteed delivery on the 10th of February it is now the 13th still no present my friend also posted my card last Saturday today is the 13th of February still no card so I was upset on my birthday we have had no mail for over a week now shocking hire more posties I accidentally pressed wrong options I do not have my card or present where is our your service was good at one point 😭this was me on my birthday.”
