“Depressingly poor service.... yet again. Package delivery not attempted and misleading communication saying on retention rather than just being honest and just saying the parcel missed the van. If the communication had been clear and honest I actually wouldn't have minded so much.”
“Waited in for a delivery between 835 and 1035 yep you guessed right no delivery it said it got delivered at 1256pm yet still no delivery the postman then knocked on my door just after 14.13pm wow only a waste of my full Saturday well done on your time keeping”
“I have never encountered such a horrible customer service. This is third time I had parcel delivered through Royal Mail. First two times I have been waiting for parcel. Delivery man never ever rang the bell!! Third time I had to deal with very rude delivery man, no point to even go to details! Very disappointing...”
“1 star is far too much! If they want to leave you waiting for someone to answer the phone for 2 HOURS!!! And still did not answer they should make the call free. The only reason Royal Mail are surviving is because they rip people off on there customer service number. What a joke!!! Worst company to still be running. Absolute shambles. Hermes here I come!”
“Pathetic Royal Mail customer service,if you like wasting your time just phone and listen to music for as long as you can stand it for.
First Class post its not anymore,but you will be asked to pay more for the third rate service.”
“Dreadful service, parcel delivered to wrong address, customer services complete and utter waste of time, much prefer Hermes delivery kept up to date and always on time with correct address.”
“Second time (more fool me) I have used the Royal Mail Tracked 48 "service" through The Wimbledon and West Wimbledon Delivery & Collection office in Wimbledon London SW19. I wrongly thought delay last time was unfortunate, rather than deliberate.
The service which provides E-mail and SMS messages to recipient re delivery is an online purchase system and post has to be left at a Royal Mail Delivery Office. I left a parcel at Wimbledon Office on Tuesday lunchtime, I was worried as not on tracking system by Thursday evening so I returned to The Delivery Office. I was told that it would not be on system yet as there weren't yet enough parcels in the box to make it worthwhile for staff to scan parcels and put them into the delivery system. I was further told that no parcels would be scanned until Saturday at earliest as it was Good Friday tomorrow and they were closed.
What a seriously useless service when it breaks down at such a basic level. This may be only the Wimbledon Office approach, surely it can't be national policy that parcels are only sent on their way in this super new delivery service when staff are ready to be bothered with it.
Now waitnig to see if the parcel appears on the system after Saturday......Next time Hermes tracked system!”
“Was expecting a package. Online tracking system said "Sorry, we tried to deliver your parcel on 16-04-2019 but there didn’t seem to be anyone in." but no one had left a red/white card. Without it I can't request a re-delivery online. I therefore decided to physically go to the Acton Delivery Office and collect the package myself with my ID (I had to take time off work to do this). They said my package was there but I couldn't get it because I didn't have the red/white card?!?! and that I'll have to have it re-delivered. When I asked how can I find out why they didn't leave a card to begin with, the clerk said "I have no idea". OK, these things happen, but why should Royal Mail penalise customers for a mistake they did instead of trying to fix the problem? And without even having the decency to offer an apology? I've had several incidents with Royal Mail, but this is enough. If you have an option to use another service please do. Stay away from Royal Mail.”
“US package arrived, customs charge paid on 15th April (handling charge by RM was 250% more than the customs charge). Selected delivery for 2 days time 17th April, RM totally ignored the request and now package is RM collection center miles away for collection.
Spent over £10 calling their customer services - only for them to tell me to go collect it! I said 'NO, thats your job'
Will leave package for 15 days and return to sender in the US - feel sorrt for the retailer (as its not their fault RM is s**t)”
“I had ordered something to be sent by Special delivery which means I should have received it the following day by 1pm. Five days later it is still in the Manchester Mail Centre waiting to be sent out! The service is an absolute joke. It would have arrived quicker by second class post and I don't believe it will be sent out to me at all. My advice would be to use a courier service instead. I have emailed them but as yet there is no reply”
“Thanks to Royal Mail delivering our little boys aeroplane he made for his brother & sister on holiday in Flamingo land all the way from the Wirral
Absolutely made our day X”
“Wow the most inept postal service I have ever used - posted Monday 1st class delivery - now same week Friday they do not have a clue where it is. Brilliant! Don't give up your day jobs lol.”
“Bought 2 items from 2 separate eBay costumers both royalmail first class signed for. Took today off work as I am a hgv driver one of the parcel is important for me been tracking them since morning one parcel they messed up with sending it from Leeds to Pontefract and now back to Leeds they now telling me it will get delevered tomorrow now so a nother day off work thanks to Royal Mail I’m gonna be couple of hundred short in wage second is unknown but says via tracking will get delivered for 1pm it is now 2:30. Thank you Royal Mail!!”
“Sold an item on Gumtree last week and wanted to post it with tracking. Previously you took it to the Post Office and paid over the counter, job done. The only option nowadays is doing it online with Click and Drop. I signed up and printed the Tracked 48 with Signature label.
The payment confirmation email says you have to take it to a Customer Service Point. The link in the email takes you to a page where you input your postcode and you get a list of the nearest locations, the closest being the local post office, so I started there. They scanned it, then said I had to take it to the local delivery office.
This was just a parking area for Royal Mail vans with no customer area. A driver said I needed to take it to the post office in ASDA across town. I went there and they scanned it as well and it threw up an error saying it had already been used. Eventually they realised their system couldn't process it and the error was probably due to that.
I returned home and rang Royal Mail, after fifteen minutes on hold they gave me the Click and Drop helpline number. Spoke to them (eventually!) and they directed me to a Delivery Office about five miles away. They were able to accept it, but could only give me a handwritten "Certificate of Posting" and not a tracking number! After three hours of mucking about I went with that...
Trying to find their "Customer Service Point" is like searching for Atlantis! I have gone through their website and cannot find any, let alone one near me! Googling finds a list of problems similar to my own, including this site.
Whoever designed their new system for tracked postage needs to go back and do a proper job, a way of finding these ******* Customer Service Points seems like a no-brainer for a start!
I have raised it with them via email, and am waiting on a substantive reply. What a flipping palaver!”
