“Disgusting service... Royal mail you should be ashamed!!
You've cost me £650 by not delivering on time.
I used a before 1pm guaranteed service on 22nd of June I'm still waiting on the 24th... I'm looking for an alternative company now, even if it may cost me a bit more.
Terrible service, I'm surprised the Royals are still happy to be associated!!!!”
“Tried to tell RM where to leave package if not in, via leave in a safe place option.filled in info,email came back.if not in will deliver
Tomorrow.
Not what i requested.”
“Royal Mail tracking is utterly useless. The only informaion I get is that a tracking number has been provided. After that, nothing is updated until well after my item has been delivered. This happens every time I purchase something on the internet. When I try to explain this to RM they ask for the tracking number of the item I'm enquiring about, even though I've repeatedly told them this happens with every item I order. Every other delivery company keeps their tracking up-to-date exeept RM. Useless.”
“Quicker to get deliveries by a pigeon with one wing
can they employ pigeons? I mean it would be quicker, if you pay for a service time after time to not get the service you pay for? Do not know a company with a worse track record for failure? royal failure should be the new name, yet again pay for the same day service, we tried to deliver? they employ ghosts now, no one on the CCTV? must have been Casper, shambles of a company one I always try to avoid for sure,total rubbish,”
“I paid £8 for next day guaranteed 1 oclock delivery but the item did not arrive at the destination for 4 days it is a disgrace call yourself royal mail should be called don't know what you're doing meal”
“It is pointless to track your package the royal mail I have entered the tracking 05097A8F845 the no I was given by the seller and according to the royal mail the tracking number doesn't exist so the service is pathetic”
“Appalling service, special delivery guaranteed before 1pm is as reliable as a spring weather forecast.
Took morning off work to receive a valuable item before 1pm. No updates on what the issue was nor any updates so far as to when it will be delivered next. Utter complacency are the only words to describe this shabby delivery service.
Avoid at all cost!”
“So now they have started taking photos as a proof upon delivering parcels, capturing my legs/feet and a bit of inside of hall. Just like the other couriers do.
When I complained to customer services I got a very silly response -saying that they would never capture door number or face. So taking pictures of my legs/feet and a bit of inside of hallway without my permission is alright then? I AM LIVID!
I think my days of online shopping are done now! It's time to return to physical stores once again!”
“Around 70% of international parcels i post with Royal Mail usually get sent back tofor no apparent reason. Forms are 100% filled out with the correct information also provided. Also impossible to contact the international customer service team. Only method is via email and response is very slow. Half of the times you dont get a response. Other half usually the response is not helpful and then when you reply you have to wait another 2 weeks to get a response. Things as simple as the whereabouts of the parcel due to a major delay in the customer receiving , why parcel has been returned, how comes tracking not showing movement for a month, why cant the international posted parcel be tracked when it arrives abroad etc. Aloy of returned parcels seem to be with a partner company of Royal Mail called Anpost . This Anpost company are useless especially posting to Ireland they return every single parcel for no apparent reason. They apply a sticker and dont even tick the reason for return and thats because no reason exist but simple just wanting to return all parcels to the UK. Royal mail needs to Provide a online chat so customers can speak directly to the international customer service team regarding issues also . A response 3 weeks later is no good when the customer parcel is lost and they have been waiting weeks past the delivery date already. Also contacting Royal mail customer service by phone you always get this vibe that the customer agent doesn't want to help and cant be bothered. Also many questions they can never answer and you are just told to fill out a form online for everything. Too many issues to mention just improve everything........”
“This is not a delivery service, this is utter s**te very slow and inconsiderate to top it up + staff are not helpful at all, and after 3 days of ups and downs I've basically cancelled the order and asked for a refund, and that's maybe the only thing that they good at, paying refunds back.The stress and complexity of things that these guys involve into their deliveries it's mind-blowing STUPID. You wouldn't think that at this day in age,anyhow,hand on heart,every single time I've used royal mail there was a problem of some sort along the line.
I really mean this : NEVER in my life I'll use their services again !”
“What's the point of signed for if I can't track my parcel.Another useless example of our glorious postal service.For crying out loud RE-NATIONALISE it.”
“I don't know the staffs working in Royal Mail are all retards or just lazy as shits, but all of my parcels are delay at least for 7-10 days. Totally unacceptable! If the Supermarkets operate in this way, we'll be all starved to death!”
“The most incompetent company around! You pay them to deliver parcels and they expect you to go and collect them! What are they being paid for? Some of us have disabilities and no transport! Hence why you pay for delivery!!!!😡😡😡😡😡”
“These guys are amazing where I live in my new apartment. They always get the item to me, are friendly, apologise when late. DPD, on the other hand, don't call, don't buzz the intercom, leave packages in communal areas, don't deliver. Royal Mail have been reliable and trustworthy.”
