“Sent parcel via "tracked service" for delivery in 2-3 days.
Item status is showing "dispatched" for the past 6 days with no progress in its journey and no useful info from customer services other than "dispatched". What a waste of money and time. Dismal company to use and causes customer dissatisfaction for my business. Will be switching to another courier company from now on.”
“Customer service is beyond disappointment. Careless, automated emails. Royal Mail what has happen to you ?
I am seriously not going to use Royal Mail for my online business. Packages get lost on a daily basis, missed deliveries, wxtra service that we pay for signed for is a full non sense. Does not deliver what promised. No answers to numerous emails sent- only unless automated emails. Disgrace!”
“Missed delivery, Tried using the recommended app but wouldn't let me put my house number in as it ends in a letter e.g. number 23a.
Tried the Royal Mail .com but it didn't accept my email address although I have not had problems using this as my contact for the last 16 years. Put in my wife's address and it won't accept . ABSOLUTELY USELESS AND A WASTE OF TIME”
“The problem is that I am waiting for a very important letter that was post on 23/10/20 and it is now 31/10/20 and I am still waiting.sender confirms that it was posted.This is shocking service I know we have to be careful due to covid. I am a key worker and I have to keep standards up and more in the job I do. I don't understand why Royal mail can't supply a good service .”
“1st Class parcel 5 days to deliver .Totally useless service with no update until they ATTEMPT to deliver !!!!! Total Joke. Use a courier or deliver it yourself .”
“So we live in a block of 46 flats, Royal Mail refuse to deliver to our block or leave a card. Sometimes we get a card through the post after 3/4 days. They say it’s because they can’t gain access to the block? but postman comes daily and other delivery drivers. Even the postman stated the drivers are just lazy. Awful service .”
“Royal Mail says that they have delivered my parcel by they haven’t. Waited an hour on hold investigation launched spoke to a patronising woman who said it could take ten days this is ridiculous”
“Absolutely abysmal service. Holding on to parcels for NO good reason. Impossible to get through to on the phones and no where near any web help.
Diabolical company to deal with!!!”
“What the hell is going on with Royal Mail. Totally random IF you get post at all. Have been waiting over three weeks for a few ''First Class'' postage deliveries (and address has been correctly confirmed). No doubt sitting in a bin at some sorting office never top be seen again. Excuses blaming the virus that has been with us for months just doesn't hold water. Overpriced and ridiculously inefficient company - its laughable they want to add the service to come and pick up parcels now”
“Five days, and a "Large First Class" letter still hasn't made it 140 miles from North Lincolnshire to Liverpool. The postage cost me £1.15, which is a complete rip off as well. It would have been quicker to cycle there and hand it over myself.”
“Was given RM 48-hour track and trace ref number but it is now past the notified delivery day/time and all the tracking shows is the date/time it was initially received at the receiving depot - nothing else whatsoever!! I do not call this 'tracking'. Useless.”
“Paid for "Signed for 1st" over a week ago. Tried to track and trace no joy. Online service is a joke, Rang customer services numerous times waited 30 minutes hung up. Tried text number bit messages bounce back not delivered. This is no way to run a business. Royal mail are drastically cutting services and jobs but still excepting money from customers. Is this not extortion? Online reviews tell the nightmare stories. Must all be down Covid I suppose???”
“I paid for "signed 1st class tracking" at Post office over a week ago. No tracking information available yet. Website a joke if you need to complain. No answer on customer service phone line. They are obviously continuing to take money from people whilst drastically cutting staff and services, Nice cash cow???????
Courier company next time.”
“Literally never had a good experience with Royal Mail.
They advertising on their website "Track and Trace - Track your Item Check the progress of your deliveries" but when you going to check where's the hell your parcel is, it tells you delivery information will be available ONLY when the item delivers, if your parcel got lost? tracking numbers can stuck there for months! with no updates or information what's ever!
Also make sure never loose their receipts or else you never see your refund, even if you paid for tracking!
Useless people, company and service!”
“Literally never had a good experience with Royal Mail. Had to pay upwards of £30 of customs fees (can't pay in advance, can't have the postie knock and ask you to pay so you get your parcel when it arrives).
Almost never knock before they post a "not at home card".
Sent numerous cards with first class stamps that have never arrived. They do not deliver on time.
Takes over 10 hours for them to even deliver their parcels from the main mail centre in the city, to the local mail centre (in the same, small city), just so they might be able to be delivered on the day you paid for.
Have had several parcels left on my doorstep in my shitty neighbourhood most of which were nicked and had to wait double the time to get a new parcel.
All of this is probably due to excess work loads that are now being put on employees meaning they don't have time to double-check letters, find a safe spot for packages or even knock on the door. Privatisation hasn't done them any favours.”
“Absolutely useless, delivery due thru 24 hour track on Sat 24th, notified out for delivery and has yet not turned up,tracking service doesn't work, can't speak to an operator, I've had better service and less hassle from other crappier courier services”
“Royal Mail Special Delivery Guaranteed must be a joke, right?!
I was informed it was coming but was told to try and track my parcel on the day of delivery.
The parcel needs a signature but if no one is in it goes to the depot. The depot is open for about 2hrs a day which means I will have to join the queue on Saturday morning .
Why not leave it in the shed and lock it!! It’s not the Crown Jewels. But then that would be a special delivery and not another Royal Mail rip off!!
Our normal postie is brilliant and Hermes have overtaken everyone.
Where’s my guarantee then?”
“I had to send my pasport to dvla I ve paid 2 Times for Special delivery and during return Royal mail delivered my pasport and my ID under wrong adress. I tried to call them and they are swing me that they don't Tell me where it was delivered. They Lost My Documents !!!!!! I dont recomend. Avoid”
