“Absolute rubbish service. Non delivery of a parcel - tracking process is pathetic.
In addition, letters are regularly very late or not received at all even though I know they have been sent.”
“Most unreliable service. No upfront delivery updates. They turn up anytime they like without confirming delivery date and time. Just popped out to the shop to get coffe and milk .. Came back 3 min. later and found a card " sorry we missed you''. What a bunch of a uselessness..”
“Terrible service and attitude. Online delivery options do not seem to work or get processed and RM staff appear to please themselves how they deliver your items ?”
“Royal Mail cutbacks and use of couriers, are making Royal Mail the most unreliable delivery service for parcels. They were always very reliable, now they are the worst, especially in the LU1 area. Doesn`t matter the service used, they will take the money for 24hr services even though your parcel won`t move for days.”
“I would give -5 stars if I could, parcel is
running over a week latel!! Called up they were extremely rude!!! Not helpful at all!! I asked them "do you have any idea where its holding?" and I got a very rude and cold "no!" extremely unprofessional!! l'm very annoyed!! Supposed to be one of the
best delivery services, what utter Bu11$h1t!! My parcel is extremely late
and they are being very rude!!”
“Worst delivery service this is 4th time this company is not delivered my items
They say the deliver on time but never happens
Pls anyone see this review I recommend you to not use royal mail is rubbish. I will Never again use this garbage service.”
“As a postie,the company is failing because of gross mis-management and greed from the top board.Taking everything they can from the money pot,wringing it dry,then employing 'inept ceo's,boardroom incompetent staff' that have never done the job,then coming up with ideas to make them more money for a service that has been ruined.Staff are leaving in droves,new contracts for new starters are atrocious,leaving the staff that are there to try to pick up the pieces,trying to deliver twice as much delivery items that cannot be done in our scheduled time.Management decision again.They are clueless.Morale is virtually nil,the staff no longer go the extra mile,frankly it will never return.Company I'm afraid is run to fail,500 Yrs old,its embarrassing.......”
“Fast Tracked a passport at the passport office in Liverpool. Got a text saying passport will be delivered by RM. Anyway, you can guess, passport did not arrive on the date stated. Went down to the local sorting office, only to find out that the passport had been stamped in Manchester, then sent to my local sorting office where it was STAMPED in, then lost.......... As you can image, I was mortified. Dealt with a duty manager, who really couldn't do very much apart from keep telling me it had not been found, and she is very sorry, she was very nice really. The issue was escalated to senior management - did I get a call or email from them, no - nothing - absolutely disgraceful, not even a letter in the post (LOL) to confirm the situation or apologies. Passport still not found, received another passport 4 weeks later. Not a happy bunny.... :(”
“Parcelforce delayed a valuable parcel £600 plus, giving no reason. When I complained they replied in a day by saying nothing more than for me to continue tracking the parcel. When I asked them to compensate the sender for the premium he paid for a 24 hour delivery (which now is more like 48) they replied that they only compensate if he fills in a lengthy form on their website. The customer servic does not investigate what happened to the parcel at all and their replies are all worded the same.SUMMARY: don't use Parcelforce, now a private company that rewards only CEOs and shareholders!!!”
“I am utterly disappointed and frustrated with my recent experience with Royal Mail. I had entrusted them with a highly valuable delivery which required guaranteed delivery and a signature from myself. Not only was this protocol disregarded, but the package was stolen from the delivery person.
I had expected the service, especially for such an important delivery, to be seamless and trustworthy. Instead, I found myself dealing with the stress and complications that arose from their negligence. What's even more frustrating is that I have provided proof of the stated delivery requirements and evidence supporting the incident.”
“Royal Mail. Its amazing, you pay for a service and it does not work, mail goes somewhere other than the intended recipient and they have a complaints procedure that does not work. Well done Royal Mail. Probably one of the most useless companies in the UK.”
“I sent a parcel abroad from a branch of royal mail. The man on the counter told me it should take about 7 working days to arrive. It's been 7 working days already and my parcel is still at the sorting depot in UK when I track it. So I called them today to check what's going on with that, only to be held 45 mins on the phone and then be told "because of unforseen circumstances, we cannot take your call, please call back later". Just lost an hour of my life waiting for them, got shut down lile that and they expect me to call them back again??? God knows where's my parcel and when it will reach the recipient.
Horrible service.
AVOID AT ALL COST”
