“Packages just are not being delivered. Over the last few weeks items coming through Newcastle Staffs sorting office are missing. I have had suppliers re sent only for those never to arrive. Spoke to a postman who said that they were so overwhelmed that they were only delivering tracked items. Some of my items are over 2 weeks late. Contacting Royal Mail is hopeless I spent 30 minutes on the phone yesterday but no answer. Will try to buy in future from sources who dont use Royal Mail deliveries.”
“Worst shipping carrier ever to ship to The United States. I’m very disappointment never received my order. People stay away from this shipping carrier !!!!!”
“TOO MANY PACKAGES GO MISSING! I had ordered between Sep 2019 and Oct 2019 from one company 5 packages and out of 5 only 2 were delivered and 3 went missing. I then requested the label not to leave with neighbours service provided by Royal Mail to protect myself better from Royal Mail, I am now awaiting parcel which is already a day delayed, lets see if they will still use the left with neighbour card again now that I have the label on my letter box - already package a day missing, this does not happen with another couriers company.”
“International tracking is a waste of time and money. I've been better off simply buying a stamp and hoping for the best. A letter posted (using international tracking) to Israel on the 16/10 has disappeared without a trace. The info on the tracking site is that it left the UK on the 17th Oct. When I called customer service today (28th Oct) I was told that the last info they have is that it was handed over to the courier (in Israel) on the 24th. They don't know where it is now and they are willing to open an investigation on the 20th of November (5 weeks after the letter was handed over in the post office). What a waste of time and money!”
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Fabiana Ballone
GB
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Fabiana Ballone
1 review
1 star: Bad
Just now
No happy at all about the service
No happy at all about the service!
1 day out of 10 is not any problem with the delivery, but for the rest just terrible!
Just yesterday I could not received my percel, because the address was incorrect, wich is not true!
I have check with the sender, and all the information where correct.
So if you have a telephone number or a e-mail address, why you don't try to call us, instead to take the parcel back and return to the sender?
All the time that I know I will receive a parcel for Royal Mail, I am alway scare that I can not receive my order!!”
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Fabiana Ballone
GB
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You reviewed Royal Mail
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Fabiana Ballone
1 review
1 star: Bad
Just now
No happy at all about the service
No happy at all about the service!
1 day out of 10 is not any problem with the delivery, but for the rest just terrible!
Just yesterday I could not received my percel, because the address was incorrect, wich is not true!
I have check with the sender, and all the information where correct.
So if you have a telephone number or a e-mail address, why you don't try to call us, instead to take the parcel back and return to the sender?
All the time that I know I will receive a parcel for Royal Mail, I am alway scare that I can not receive my order!!”
“I am outraged with Royal Mail services. It often loses my parcels or delivers them late and now they changed their policy so they don't even refund for the lost item! I am seller on Etsy where I sell handmade hair ties and this is according to Royal Mail is jewellery for which they do not refund a penny! Terrible service, if you mangae to loose my parcels at least manage to refund the damage done to my shop! Your terrible service causes negative reviews to ME and also losses!”
“l posted a small parcel from England to Ireland and asked for next day delivery l was told they didn't do next day delivery only special delivery but didn't explain that meant next day delivery she told me that it could be posted first class signed for and it would be there in 3 days It was a bridesmaid dress posted on sat morning the wedding was the following Friday. It never came l had to ask a friend to drive to London and pay for a return flight for them to deliver the dress to me in N Ireland cost to me was 350 pounds. After 2 weeks and no dress l put in a claim l got a letter and check for 6.50 which was cost of posting and the parcel delivered on the same day 3 weeks after posting l was livid and will never use Royal Mail again, Obviously they found the parcel and sent it to prevent having to compensate me more.”
“Catastrophic service
Can't be worse than that
Send a parcel to Bulgaria two weeks ago...according the reference number,went to Albania
Royal mail it's a joke, everything but not a Royal”
“My post quite often goes missing. I also Get other peoples mail delivered to my door, I then have to go out of my way to get the post back to the correct address. Because obviously someone can’t do their job properly.
I also get people knocking on my door with my post that’s been posted 5 streets away. I’m just grateful for the honesty of some good citizens who do return.”
“every time the same story. Lazy drivers that leave a note without even trying to knock at my door.
what do I order stuff for if I have to go pick it up somewhere else? Tried to make complaints but it keeps happening all the time.
I wish this company the worst.”
“This mail is everything but royal. They are a pathetic company. Sent my mail to a different country altogether. And their customer support is unapologetic.
Do not ever use them.”
“In a the worst service ever, ordered an item on the 10th Oct and tried to track it the system is saying an up date will be provided when they try to deliver the item!!!!
What does that mean? So they don’t know where it is, at what stage it is at, if it’s gone missing, who knows. Time you lost the Royal charter and become unreliable mail! Do not use them then they will go bust and a commercial entity will give good service. It’s now the 17th and nothing”
“Customer service phone...don't bother. 7 attempts to get through. I gave up in the end. International tracked and signed for parcel is missing and I can't get any sense out of the track & trace website. Appalling service and a disgrace. Royal Mail are useless. A joke. But they couldn't give a toss. I've tried to make a complaint on their website and guess what...that part of the site isn't working!!!!!!!!!!!!!!!!!!!!!!”
“Parcel was supposed to be delivered between 3-5 working days well after 5 days still no parcel, found staff very rude and unhelpful. Waited 30 mins before anybody even answered the phone. It's ROYAL MAIL, should be run with pride instead they're a disgrace.”
“Nothing but hassle from royal mail, first they persist to break my catflap by putting items through it (have been informed by the customer care team that this is no OK and should not be happening I can only hope this has been risen with management so this can be dealt with) but yet after several times it continues. Missing items I have purchased but haven't turned up at the local post office for collection, very disappointed with the service recently. Two stars given as the customer service team have been a great help. I hate to complain as I feel if the job was done correctly it would save a lot of time.”
“WORST COMPANY EVER. I had someone leave a 'card to call' in my letter box and not even attempt to knock. I heard them put it in the letter box and went to open the door and they ran off. Disgusting service, NEVER use them”
