“This is LITERALLY the WORST experience I've EVER had! Posted mail to my brother in Indonesia on 1st June 2020, and 30th July 2020 - they have no freaking idea where the mail is. Been following up with them for a month! They ask me to be patient because of the COVID crisis and now they say, sorry it seems like its lost, so file claims. It left UK on the 19th of June and they have no idea where it is. Is it suspended in air? I just don't get it. Nobody is helpful and it has been so distressing as its an expensive package.
This is really the worst service ever and the worst experience I've ever had.”
“It doesn't really work does it. Everyone seems to have the same experience. Ive had far better experiences with couriers like Hermes and parcel force over the years. Royal Mail consistently fail to provide the service they're meant to, loss or damage being the main two occurrences. My local postal sorting office is a nightmare, the staff are so rude and agitated all the time, and the hours the open are a joke. Such a shame were stuck with this system.”
“Never received a notification that my parcel had arrived at the parcel collection office. 2.5 weeks after initial purchase I go and collect the parcel ( hoping it’s not a wasted journey ) opening hrs are 7-9am only! My parcel is there but has a handwritten label and one of my items has been smashed to bits. Nobody at RM tells me this. Get told by Rail Mail rep, “ this happens all the time” then given a card with a number to ring which gives out a long recorded message about disruptions and then sends me several beeps and cuts off.
No notification from RM as to when my parcel arrived and you cannot get through to them on the phone to check. Parcel which arrived smashed and you cannot get through to arrange a refund.
They should be refunding there and they especially if it is happening all the time. Why is it happening all the time?
Used to feel nostalgic for RM but now I see why you are going under , bad management , shoddy service and non existent customer service. No wonder my postie complains to me on the doorstep and is totally unhappy in his job.
Royal Mail you are letting yourself go under. I am very frustrated right now so will not use you again. Amazon refund straight away, collect plus never an issue. You have no place on the market anymore if you treat long standing customers like this.
AVOID ROYAL MAIL”
“What an Absolute shambles Royal Mail is.
I posted off important time sensitive financial documents (which included photocopy of my driving licence as proof of identification) at my local Post Office by 1st class signed for delivery on Tuesday 7th July 2020 at 9:49 a.m.
The Certificate Of Posting Reference Number is: NV200343955GB.
It has now been 21 days and the financial company in Newport have still NOT received my letter. I know this as I have constantly rang the company up to enquire whether it has been delivered without a signature. NO such luck.
On the Royal Mail website their Track and Trace shows that ' WE'VE GOT IT'.
I have complained to customer services over the phone but was just told to fill a complaint form in.
ROYAL MAIL YOU SUCK!!!!!!!”
“Worst mail service in the history of the world! Stagecoaches deliver faster than royal mail. My item is "being prepared for despatch" since 28 March!!!”
“I bought something off eBay. Seller tracked the item. It was apparently 'signed' on delivery. However I never received the item. As a buyer, I was unable to look into it and couldn't query Royal Mail on their website as I am not the seller.
When the seller queried them, Royal Mail simply said it had been delivered as it was signed.
I note that I have since had a separate item delivered, and it was listed as signed. But this was not the case. It was just left outside my door.
eBay have now closed my appeal. And I have now lost money and have no item.”
“Used RM international tracking for a document that was supposed to take 5 to 7 working days. 30 working days later and no sign. Absolutely disgraceful service from Royal mail.”
“Royal mail are absolutely useless, I'm sick of hearing them use the covid as an excuse..funny how I have used other currier companies with no problems at all..
Royal mail weren't that good before all this happened now there a joke. I have had things delivered from Japan to the UK quicker than from London to Scotland.”
“One week to deliver a first class letter that I could have driven for 30 minutes to deliver if it was not for the lockdown. Shoddy service all round and using Covid19 as excuse.
With this experience I had to pay £6.70 for guaranteed next day delivery for important documents. Complete charlatons.”
“Ordered next day delivery via Amazon great! Parcel gets in the hands of royal mail Ment to recieve it 3 days ago and HAVNT seen my parcel to this day.
According the royal mail App they have already delivered it at 7am the day after my I was suppose to recieve it.. NOTHING!
So I call then after waiting 43 o. The phone they said that there app signed it off by accident and it still may come if not call back and they'll look into it.
It did not come I called back put it a lost property request they gave 10 days to reply to my request.
So the nightmare mail continues..
There is no Royal In this company, what they doing stealing the parcels?
Prior to this I got a parcel delivered which was broken and product leaked.
Lost faith In royal mail. Don't trust them.”
“Instead of posting a letter through my letterbox, they proceed to take it back to their sorting office for 2 days before reattempting delivery. Stupid company & would avoid - better off going with DPD or Hermes who deliver to a neighbour or put it in a safe place if you’re not in.”
“Yet another week without any deliveries from Royal Mail... They should be de-privatised!!
Our postman explained that Royal Mail don't bother to cover his route when he's off, so we every 4 weeks we have to have a week without any deliveries from Royal Mail.”
“Cannot get hold of anyone been on the phone for 2 days for over half an hour and no answer, I had sent out 2 parcels 2 weeks ago and none have been received on the other end! Customer service is a joke no help nothing! Cant get any help so frustrating!”
“SHAME ON YOU ROYAL MAIL .
I live in Edgware, my business is from home and we depend on our mail to run smoothly, Royal Mail is far from a smooth operation.
We get our normal mail at 5pm each day and Special Delivery at 3-4pm, Such a useless service to say the least.
And i don't have time to claim for every special delivery that arrives way past its promised delivery time, A shocking service.
PLEASE remove the word ''ROYAL'' from your tittle, your not fit to use this Word in your operation.”
