Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Hi would like to say how very pleased with the service provided, by creation watches, prompt delivery and very well packaged, would highly recommend, delighted with my purchase, and immediately ordered another watch. Thank you very much, take care...Flora Holmes.”

Helpful Report

Posted 4 years ago

Dear Flora, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I bought my Seiko for my 30th birthday last year. Today she got her Skagen delivered. CreationWatches is the place to buy. Fast shipping with DHL and great price offerings.”

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Posted 4 years ago

Dear Vladimir, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Fast shipping, best price, top quality products, definitely buy again.”

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Posted 4 years ago

Dear Josh, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Such a fast delivery and excellently packed. Thank you!”

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Posted 4 years ago

Dear Rojith, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered a watch for £97.00 and just had to pay £45.00 import duty to dhl to get it in to France as it was sent from Singapore , be very careful you need to search this site to find any mention of this ,,,,,,very very unhappy ,,,,would not recommend to anyone , Julie Coster.”

Helpful Report

Posted 4 years ago

Dear Julie, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered a watch end March and paid via Paypal. Today, May 7th still no watch. Communication with Creationwatches is poor and getting straight answers is even more troublesome. Sure, covid19 delays worldwide shipments however the parcel got lost after being dispatched from Singapore on April 4th, as there aren't any tracking updates after that date. The local postal confirmed they didn't receive the parcel yet CreationWatches expects customers to keep on waiting. For what. Customer Service, satisfaction...customer first isn't their priority. When all goes well you're good to go, when you need them to sort things out....well, you're left on your own. Keep that in mind when you buy from CreationWatches.com”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. Please be assured, it will reach you soon.Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“It was quick. Take only three days from Singapore to Australia. Watch looks genuine to me.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“VERY IMPRESSED WITH PACKAGING & FAST DELIVERY. RECEIVED WATCH 3 DAYS EARLIER THAN PREDICTED. VERY WELL WRAPPED. BEAUTIFUL WATCH. WILL KNOW MORE AFTER I USE FOR AWHILE.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I love my watch. It's a awesome SEIKO Prospex for a low price. I'll certainly buy a new peace in the future by CreationWatches.com .”

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Posted 4 years ago

Dear Eric, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered the watch over a month ago. No watch was delivered. After one reply from customer service saying that I should expert it soon. None of my mails were answered. What a waste of money!”

Helpful Report

Posted 4 years ago

Dear Klein, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I purchased two watches from CreationWatches in one order. Soon after, I was notified that one of them was no longer available, after the order was in fact confirmed for it and the money taken from my account. This part is sort of OK, it can happen. The next part is the real problem. When the package arrived in Belgium, I had to pay import taxes - again normal. But the shipping documents from CreationWatches contained the invoice for BOTH watches of the original order, in spite of having just one of them in the box. My choices were 1. to pay the import duty for two watches and receive one watch (Belgian Customs did not accept the submission of a new, corrected invoice); 2. refuse the shipment and face return fees of anywhere between 50 and 150 euros. So I chose option 1, where I lost about 100 Euros on tax, which I basically paid for nothing. So I contacted CreationWatches and respectfully asked to be compensated for paying for their invoicing mistake. After some waiting, they've supplied 5 vouchers of 7% discount each, which is 1. a great sales technique; 2. a completely useless way of compensation, as I am looking to recover my 100 Euros as soon as possible, not over the years to come and 3. a bit offensive, because CreationWatches almost always have a 10% discount action on their main page. I've explained this and shown a few watches that I am interested in buying (and even bought one of them in the meanwhile from CreationWatches), looking for a more decent, one-time larger discount voucher (or two, but definitely not five small ones). I kept on following-up, but arrived nowhere after countless weeks. The Customer Service team of CreationWatches is indeed rapid to respond to simple inquiries, yet incapable or unwilling of serving clients in situations such as mine. This site is great because they often have really good deals, but if anything, anything at all goes wrong with your order, expect to lose money.”

Helpful Report

Posted 4 years ago

Dear Stefan, We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. We have noted your request your next two orders by which you cover your previous losses. Please drop an email after placing your order. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“1 1/2 weeks ago I ordered a casio, but left an e-mail address that was not in use. Have tried to get in touch with customer service via email 2 times and tried to call but only come to an answering machine, anyway I reported the problem and left a working address. Can see on my account statement that money for the clock is drawn. But now I have no confirmation if the order was made or any order number. Thought you would get some kind of answer, that is the least you can ask for. Ok I made a mistake but I want to correct it. What more can I do?”

Helpful Report

Posted 4 years ago

Dear Manfred, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“3 Days to Sweden DHL taxes pretty high. ⭐⭐⭐⭐⭐”

Helpful Report

Posted 4 years ago

Dear Jakob, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“No comprar Estaba segura No dicen una verdad”

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Posted 4 years ago

“Dramatic webshop. Very bad reply on inquiries on status of the order. When taking the money back the get awake...... After 4 weeks still nothing received. NEVER USE THIS WEBSHOP !!!”

Helpful Report

Posted 4 years ago

Dear Dennis, Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Bought a Seiko Divers Watch - SKX013K1 - Great watch en great delivery. I place my order at Creations Watches at Wednesday and my package arrived at Friday. The VAT/TAX import duties are not included. I paid €84 import fee.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“great delivery service from creation to the UK but here in the UK DHL DELIVERY WAS A CROCK OF SH-T got watch eventually thanks creation”

Helpful Report

Posted 4 years ago

Dear Paul, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Always happy with price and service 👍🏼”

Helpful Report

Posted 4 years ago

Dear Ali, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Fantastic service - even during the covid crisis! Great prices on quality watches. Customer service was really good.”

Helpful Report

Posted 4 years ago

Dear Sue, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“great watch will be ordering a new one before long.Good price, on time what more could you ask for?”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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