Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,757 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Metrics

Info

4.3

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Iown made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous

Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

John Azariah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was incredibly fast and the watch that I purchased was better than I thought it would be. I will definitely be be buying from Creation Watches again. Thanks very much to the whole team. ~David”

Helpful Report

Posted 5 years ago

Dear David, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“During the recent period, I purchased several watches at the site. All watches I ordered arrived quickly and without blemish. The products you offer and the quality of service are of the highest standard. I would be very happy to continue purchasing in the future.”

Helpful Report

Posted 5 years ago

Dear Roman, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good level of prices, but higher cost due taxes, then not saving if you compare the cost for example with Amazon, then this will be my last purchase because in total not competitive prices.”

Helpful Report

Posted 5 years ago

Dear Jose, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“hi team 1) I received a watch of 60 $ whith DHL and I had to pay 35 euros of taxes !!! 2) the watch i received did not work - perhaps a pb of battery - I don't know. but I am sure of one thing : I will never buy watches on your web shop again !!!”

Helpful Report

Posted 5 years ago

Dear LICHA, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. We regret for the inconvenience caused, if you are not happy with the watch you can return us.We have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Thank you very much. The order reached Baku in 4 days. Quality is original. Next time I order again from you”

Helpful Report

Posted 5 years ago

Dear Musa, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I received the watch but there is no invoice as well as warranty card in the box”

Helpful Report

Posted 5 years ago

Dear Maya, Please check, it is an international warranty card or a warranty sticker with the date of purchase will be pasted on the last page of the instruction manual of your watch. We always try to give best service to our customers, we regret for the inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I have purchased six watches this year from Creation Watches. The last two watches I received had problems. One had a dead battery. The second had been used and the bracelet had scratches on it. I had purchased all but one of these as presents and I was unable to give the last two as gifts. Creation suggests that I take the scratched bracelet to a Citizen service centre for repair. Without any offer to cover the bill.”

Helpful Report

Posted 5 years ago

Dear Michael, If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. We always try to give best service to our customers, we regret for the inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“"Dear Anonymous, We always try to give best service to our customers, will take care in future purchase and try it never happen again. We have already reshipped you the correct watch box. As per the tracking your box has reached at destination post, Could you please check it with your nearest local post to get the package. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally" This does not solve the problem. The problem is YOU SENT THE WRONG BOX ALREADY. I PAID TAX AND FEES ON A BOX I DID NOT ORDER. I don't care about the future, or the new box any more. I wont bother buying from you any more if this is how you treat people when you get something wrong! Do I have to take legal action against you to claim the money I wasted back? I am not asking you to do something impossible, you just need to take responsibility for YOUR ERROR. Let me tell you that I have not received the new box, or the box for the Citizen watch I bought either. So to make it very clear: 1. I bought two watches a Citizen and an Orient each with a box. 2. I received a Seiko box. 3. I had to pay tax on the Seiko box I did not order. 4. I received the Citizen watch and the Orient watch, and paid tax, no problem. 5. I have not (yet) received either a Citizen box or an Orient box, big problem. 6. I have contacted you Sally and Vanya many times and neither of you want to sort this out properly. 7. you continue to make excuses and try to frustrate me enough to give up, I WONT. 8. You can resolve this by refunding £40GBP. 9. Your next response needs to be "yes we will refund you" 10. If not I will not buy any more watches from you and I will happily tell everyone who will listen not to do so either.”

Helpful Report

Posted 5 years ago

Dear Customer, We always try to give best service to our customers. We regret for the inconvenience caused. We have already reshipped you the correct watch box. As per the tracking your box has reached at destination post, Could you please check it with your nearest local post to get the package. Also, please claim for custom duties from the customs office. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“"Dear Anonymous, Our watch shipment policy is currently in line with ground realities. What we mean by that is; the customs of various countries, tend to levy import duties on watch in a box because they assume it is a new expensive watch. If on the other hand, we dispatch watch and box separately, we notice that they usually do not levy any import duty on either consignment. This works out to your benefit. Our whole intention is to bring to you, the top branded watches at factory prices – that has been our motto right from the start. We hope you will continue to patronize us. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally" Did you even read what I wrote? I know about the customs and import duties. That is not the problem. The problem is (and I was very clear) YOU SENT THE WRONG WATCH BOX. I've tried contacting you but I get the same stupid response each time. YOU DO NOT WANT TO TAKE ANY RESPONSIBILITY FOR CREATION WATCHES ERROR. I'm happy to pay tax if you had sent the correct box, BUT YOU DID'NT. Your customer service is either lazy, incompetent or dishonest, I'm not sure which.”

Helpful Report

Posted 5 years ago

Dear Anonymous, We always try to give best service to our customers, will take care in future purchase and try it never happen again. We have already reshipped you the correct watch box. As per the tracking your box has reached at destination post, Could you please check it with your nearest local post to get the package. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good luck if anything goes wrong! Having ordered an Orient watch I was sent and empty Seiko box (really). I had to pay tax (which I don't mind) but paying tax on an empty box which is just ridiculous. Creation will not admit their mistake, and refuse to rectify this.”

Helpful Report

Posted 5 years ago

Dear Anonymous, Our watch shipment policy is currently in line with ground realities. What we mean by that is; the customs of various countries, tend to levy import duties on watch in a box because they assume it is a new expensive watch. If on the other hand, we dispatch watch and box separately, we notice that they usually do not levy any import duty on either consignment. This works out to your benefit. Our whole intention is to bring to you, the top branded watches at factory prices – that has been our motto right from the start. We hope you will continue to patronize us. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“this company not authorized dealer so the warranty is fake i did call Seiko they told me no warranty and good luck to buy a watches here. The good reviews are most likely a fake to...... I was lucky my watches work well but in the future ???”

Helpful Report

Posted 5 years ago

Dear Anonymous, Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty. Sometimes service centre refused to repair since purchase over internet, please let us know immediately so we will take care of repair. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Watch arrived and did not work. Sent it to Seiko who wanted to charge me more than what I paid for the watch. The watch is supposed to be under warranty but Seiko informed me that CW is not an authorized dealer - they purchase watches from other sources. CW will only give my $10 for the repair. Still trying to resolve this issue but am getting no where. Very disappointed.”

Helpful Report

Posted 5 years ago

“Greatest service really happy with my watch it came quick and it’s great”

Helpful Report

Posted 5 years ago

Dear James, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“It's my first time ordering from CreationWatches.com. Ordered a watch online, Dec 31, 2018. Got an email requesting to confirm the shipping address on Jan 1st. Immediately replied...there is an error on my address and I asked a couple questions in my reply. No one has replied since Jan 1st. I've sent several follow up emails to get an update, still no reply. I'm now worried about receiving my order all together. This is quite surprising considering all the "good" reviews here.”

Helpful Report

Posted 5 years ago

Dear Anonymous, We always try to give best service to our customers. Sometimes reply gets delayed. We regret for the inconvenience caused, will take care in future purchase and try it never happen again. Please be assure your watch, will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Bonjour Tres bien ( la montre et le délai ) Par contre tres mécontent des taxes 40 euros pour une montre à 100 euros 20 pour la taxe montre et 20 pour DHL en forfait Cordialement Eric”

Helpful Report

Posted 5 years ago

Dear Eric, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Just received by new SEIKO SKX007J from creation watches and very impressed. Watch arrived well packed, in excellent condition with documentation and in under 5 days to AUSTRALIA (over the holidays also). Thanks and will definitely buy from creation again”

Helpful Report

Posted 5 years ago

Dear Cam, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Really pleased with the watch and the speed of the delivery .BUT was not told I would have to pay a further 41 pounds for duty”

Helpful Report

Posted 5 years ago

Dear Brian, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Lorsque vous achetez sur ce site ayez bien conscience que pour un expédition en France vous aurez des droits de douane a payer. Et pas des moindres ! Je viens d'en faire les frais, 51,50 Euros de taxes à payer pour une Seiko achétée sur ce site a 149 euros ! Bref si je l'avais acheté directement en France ou sur Amazon je l'aurais payée le même prix ;-) Réfléchissez avant de vous engager....”

Helpful Report

Posted 5 years ago

Dear ERIC, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Colissimo' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Many thanks excellent service would recommend”

Helpful Report

Posted 5 years ago

Dear Anonymous, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Watch arrived today and it is absolutely amazing. Customer Service was great as were the notifications from the courier DHL. Delivery was only slowed down by the fact it was Christmas, but was still here within 5 days. Will definitely buy from Creation Watches again.”

Helpful Report

Posted 5 years ago

Dear Riddell, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

Iown is rated 4.3 based on 1,757 reviews