“Customer service at Runway is amazing! I have called in and emailed and both occasions the service was prompt and friendly! Thank you for awesome customer service! #PuttingCustomerFirst Thank you Carla :)”
“Service is excellent towards us clients.prices very satisfactory and top quality items.the issue on paying the delivery for the return needs to highlighted but none the less keep up the good work”
“Have been ordering items from runway for a while now but am very disappointed with thier super slow service this time around. I ordered items on the 1st of April until today have not received them. I do understand that we were under lockdown but they started delivering winter essentials which is what I also ordered from the 1st of May but when I check the status of my items it still says waiting for stock to arrive at the local warehouse for two weeks the status remained that way. I also ordered a bag on Sunday the status from monday says item waiting to be shipped its now Thursday still the status has not changed i emailed them and called them the consultat was really nice and promised that I will get my items but so far nothing has changed. Am not happy at all.”
“Have been ordering items from runway for a while now but am very disappointed with the Super slow service am getting this time around, i ordered items on the 1st of April, the status says awaiting stock to arrive at local warehouse i understand we were under lockdown but , runway started dispatching essential items from the 1st of May but I still have not gotten my winter clothes what's worse is that their status does not even change. I also bought a bag after buying winter essentials the status has been saying items ready to be shipped since Monday its now Thursday. Am not really happy with their service.”
“Wow, outstanding, fast service for quality goods :) i placed my first time order with RunwaySale this month and I have no regrets, defs ordering again!
I also love that you guys deliver on a weekend, thanks so much @runwaysale 🤗”
“Runway sale always offers good deals and quality goods.
After a long waiting period due to the covid - 19 lockdown I was unable to get my order. However, Amy was very helpful and arranged to get my refund transfered into my bank account. Thank you for your excellent service, and always going the extra mile to accommodate your customers. ❤️”
“The service was great, the lady who assisted me was polite and she went an extra mile to assist me with other orders that were stressing me, and she assured me that they will be delivered... i am happy i got clarity and big ups to her for assisting.🙏 ⭐️ ⭐️ ⭐️ ⭐️”
“I have been ordering items from Runway for awhile now and have always received such amazing deals and great servive. I emailed the team this morning to enquire about my 4 pending orders and was surprised to see that I received such a prompt response from Mariska who provided me with such valuable information regarding my order. This was the first time I required assistance and I am overly satisfied with the service delivered. Thank you Mariska and thank you RS. Keep up the great work and the good deals!”
“Apart from the bargain buys, I must say Runway sale customer service is exceptional. They promptly reply to queries and process refunds without any hustles. Overall experience was👌”
