Name: Safestyle UK
Rating: 3.62

“Excellent quality, friendly and professional service. Thank you!”

Helpful Report

Posted 4 years ago

“They were very polite. And good workers. And said to call them if any problems.”

Helpful Report

Posted 4 years ago

“Long post but do read - It’s important that you understand who you are about to spend money with. We have had/are having an absolutely awful experience with Safestyle and would recommend that everyone exercises caution if using them. We bought windows for our house in August 2019 and from the first point of sale we were lied to. The salesman guaranteed us that the fitters putting in the windows would make the area around them good after installation. (This was the reason that made us go with them). We then had the surveyor come around and confirm AGAIN as well as putting it in writing on the receipt that they would leave the house as they found it. When the installation people came round to put the windows in they confirmed that they DON’T leave as good. Which was far from ideal as the Windows and the front of our house looked a complete state and we have had to get decorators in to paint and make good the entire front of the house as well as every room internally. When the installers left, my wife checked the job they had done an awful job and there was gaping holes which should have been filled and just generally a terrible job. List of faults: * Dirt and debris left inside the house. * Dirt and debris left outside the house. * Sealant was used in cracks on the render above the windows outside. * The sealant used around the windows was a really poor finish. * The render/cement used around the windows was a really poor finish. * Black marks evident on the windows inside. * Trim placed over screw holes. * Poor finish of plaster around the trim - which has been put over the trim and scratched it. * Poor finish of caulk/sealant used inside the windows. * Bits of plastic sheeting left around the windows. * Gaps in the joins of the windows inside. * The caulk used in some places is turning yellow. * Tint in the windows. We called Safestyle and showed them photos of the work and they apologised and sent someone from their ‘specialist team’ To come and fix it. Visit to fix - 1 The man that came to fix the first bodge job was shocked at the state of the job they had done and but he admitted that he was unaware the extent of the issues and didn’t have all the equipment necessary with him. He advised that he would be able to do some work but would need to revisit with another colleague to complete all the work in one day. Visit to fix 2 The next time he came he said they were short staffed and it wouldn’t be all done today. Visit to fix 3 The same employee attended on his own. He explained that some of the equipment was damaged and he would not be able to complete all remedial work in that day. Visit to fix 4 ‪A different employee called to sort out an issue with one of the windows.‬ On top of this our windows are tinted and not as we ordered (This is in the small print make sure you read!) Awful product, Awful service do not use this company they offered us a £300 discount and we have already had to spend more than triple that fixing what was promised on day one.”

Helpful Report

Posted 4 years ago

“Long post but do read - It’s important that you understand who you are about to spend money with. We have had/are having an absolutely awful experience with Safestyle and would recommend that everyone exercises caution if using them. We bought windows for our house in August 2019 and from the first point of sale we were lied to. The salesman guaranteed us that the fitters putting in the windows would make the area around them good after installation. (This was the reason that made us go with them). We then had the surveyor come around and confirm AGAIN as well as putting it in writing on the receipt that they would leave the house as they found it. When the installation people came round to put the windows in they confirmed that they DON’T leave as good. Which was far from ideal as the Windows and the front of our house looked a complete state and we have had to get decorators in to paint and make good the entire front of the house as well as every room internally. When the installers left, my wife checked the job they had done an awful job and there was gaping holes which should have been filled and just generally a terrible job. List of faults: * Dirt and debris left inside the house. * Dirt and debris left outside the house. * Sealant was used in cracks on the render above the windows outside. * The sealant used around the windows was a really poor finish. * The render/cement used around the windows was a really poor finish. * Black marks evident on the windows inside. * Trim placed over screw holes. * Poor finish of plaster around the trim - which has been put over the trim and scratched it. * Poor finish of caulk/sealant used inside the windows. * Bits of plastic sheeting left around the windows. * Gaps in the joins of the windows inside. * The caulk used in some places is turning yellow. * Tint in the windows. We called Safestyle and showed them photos of the work and they apologised and sent someone from their ‘specialist team’ To come and fix it. Visit to fix - 1 The man that came to fix the first bodge job was shocked at the state of the job they had done and but he admitted that he was unaware the extent of the issues and didn’t have all the equipment necessary with him. He advised that he would be able to do some work but would need to revisit with another colleague to complete all the work in one day. Visit to fix 2 The next time he came he said they were short staffed and it wouldn’t be all done today. Visit to fix 3 The same employee attended on his own. He explained that some of the equipment was damaged and he would not be able to complete all remedial work in that day. Visit to fix 4 ‪A different employee called to sort out an issue with one of the windows.‬ On top of this our windows are tinted and not as we ordered (This is in the small print make sure you read!) Awful product, Awful service do not use this company they offered us a £300 discount and we have already had to spend more than triple that fixing what was promised on day one.”

Helpful Report

Posted 4 years ago

“Excellent service both over the phone and installer. Cleaned up after themselves and was professional throughout. Recommended to anyone”

Helpful Report

Posted 4 years ago

“Safestyle, what a great firm, did try other firms for a comparison but where let down, so back to dependable Safestyle as we have used them several times over the years and have had no problems with them from start to finish. Recently had new front door fitted, even with this current situation they where very good, the fitter was excellent and clean and tidy. Well pleased with our new door. If we need anything else doing we wont be looking to anyone else. Thank you.”

Helpful Report

Posted 4 years ago

“I was very impressed with the efficiency and workmanship shown during the replacement of our utility room and garage windows. In particular I was surprised how little disruption there was to the fabric of the walls in the buildings and the surrounding frames. The windows were fitted very quickly and the fitter did an excellent and tidy job.”

Helpful Report

Posted 4 years ago

“I'm really satisfied . Before they come i thisnk need to work all day but in 2 hours all is done clean and very fast . Thank you”

Helpful Report

Posted 4 years ago

“It was recommended by our community officer that we should look at getting a more secure front door as there had been some break ins reported in our area and our door had a lot of glass therefor would be easy to gain entry. We decided to go online and look at several suppliers and also read the reviews of their products, then picked out three possible options, one of which was Safe Style. We had a good idea of what we wanted and booked an appointment for one of there representatives to come and give us a quote. He was extremely helpful, had a great knowledge of the products and a lot of patience as we did go though every aspect of the doors and the security locking system and the fixtures and fittings. We then discussed the price and was very happy with that, so we decided to go with Safe Style. Our install was change due to the pandemic but that was to be expected and we did receive phone calls to keep us updated. On the day that the work was carried out I was even more impressed as the Installer had all the PPE ware and knew exactly what he was doing, he covered all the area with dustsheets and did a perfect job in removing our existing door, including the frame and installing our new one. We are so so pleased with the quality and service from Safe Style UK and can sleep safely knowing that our door is totally secure. M. K. Wybrew”

Helpful Report

Posted 4 years ago

“Be very aware! I need new windows for my 3 bedroom detached house reasonably urgently. The Positives: I contacted Safe Style on Tuesday and they were very good in booking an appointment for the Wednesday morning, They said their Representative would contact me on the Wednesday morning to confirm a time but that the appointment would be between 1030 and 11am. Their Representative contacted me at 922am. The Negatives: When the Representative contacted me he asked if my wife would be present. I asked why? He said because it was Company Policy to have my wife present. I explained that my wife would be present but needs to go to work at 1030. He said he could come at 10am.I said this would be ok but again reinforced that my wife would leave for work at 1030. At 1024 I had a call from another Safe Style Representative to say his colleague had underestimated the travelling time and is 10 minutes away. I reminded this new person of the previous conversation and said my wife is going to work. He said he would need to speak with his manager and would ring me back. At 1028 I received a call to say it was Company policy that husband and wife need to be present at the appointment. So I thanked them and declined this visit. As Head of Sales and Marketing of a Multi-National Company, I can only assume that Safe Style are continuing to use sales tactics that have been phased out years' ago! So as not to embarass them further, I would suggest, in knowing what these outdated sales tactics are they should take my advice in attending current and professional sales courses so that they can not only better meet the needs of their Customers but also increase sales potential.... A very disappointed Customer who will now buy my new windows off one of their Competitors....”

Helpful Report

Posted 4 years ago

“I would definitely recommend using Safestyle. There have a good guarantee in place for their windows and doors. Had mine fitted 2017 and had a slight issue in 202p where the door would not lock, came down swiftly and resolved the issue as part of my guarantee. If you are thinking of having windows and doors fitted, give them a call! Would definitely recommend!”

Helpful Report

Posted 4 years ago

“Very shoddy workmanship fitting our patio doors and windows November 2019. Poor concrete finish, sloping patio doors that dont open or close properly. Front door not fitted correctly a corner missing. Not happy”

Safestyle UK 1 star review on 28th May 2020

Helpful Report

Posted 4 years ago

“I had 3 doors and nine windows fitted by Safestyle and they have given me a ten year guarantee I rang them early February to tell about a defective patio door that wont close/open properly they gave me a date for a engineer to come and have a look .. may 18th A two month wait with faulty doors He never turned up or called to say he couldn't make it i waited in all day and now they wont answer the phone ...”

Helpful Report

Posted 4 years ago

“Very poor quality of windows and cowboys fitters !!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking! Work booked in to take 3 days. Job started March 16th. Took leave off work to facilitate. No protection used internally creating dust contamination through out lounge/dining room. Safe style Sent wrong parts for one window. Design issue with another window. French doors fitted poorly and need adjusting. External brickwork a joke. Plastering required internally. Job still incomplete with 2 windows required. scaffolding still in situ. Staff rude and aggressive when raising my concerns. Complaint raised with Safe Style. Was told work would be completed April 27th heard nothing re any re-arranged dates due to covid.”

Helpful Report

Posted 4 years ago

“We were really pleased with the service to begin with and have to say that the fitters were fantastic on the day. However the after sales service has been diabolical. No communication following the fitting at all. We appreciate that the COVID 19 situation has hampered this but we still have the scaffolding up 2 months after fitting and despite ringing Safestyle UK numerous times, nobody ever gets back to us and nobody seems to be able to tell us who the company were that erected the scaffolding. Really disappointing for a national company who should have had structures in place to follow up customers who had windows fitted just before the lockdown.”

Helpful Report

Posted 4 years ago

“Had my windows done not happy I've tried getting in touch all my window locks are broke”

Helpful Report

Posted 4 years ago

“Paid full price for door Fitter left bricks loose rubber seals left on floor and lock incorrectly fitted with a six week wait for a repair.”

Helpful Report

Posted 4 years ago

“Waiting since September for them to return and finish the job. Repeatedly lied to. I've taken numerous days off only for them to cancel on that morning. Real shame as it would appear to be an easy fix but they can't be bothered. Refuse to give a point of contact and appear to just fob you off on the phone.”

Helpful Report

Posted 4 years ago

“Great communication from the head office. Always called us back if we left message. Installers turned up early and kept the place tidy. They was very friendly and easy to chat to. Asked us to double check we was happy with the work before they left. Would recommend.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Safestyle UK Reviews