Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

Questions

Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Safestyle UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Safestyle are absolutely terrible!! Their customer service is non-existent and their products are rubbish. Ever since I had ALL my windows and doors fitted by them, they have pestered me to have more fitted. They don’t take “I’ve got no windows left to replace” as an excuse to stop ringing me. Every time I spoke to them, I asked for an engineer to fix my faulty door. They never arranged this. When I called customer services and waited on hold for ages, I was sent an engineer at their convenience. When he turned up he was racist about my neighbour, insulted my property, threw his waste in my backyard and snapped the window beading. The fix lasted a few days and it got slowly worse. So bad in fact that I snapped a metal key trying to lock the door!! I’m now stuck with a door I can’t open and I’m being told it will be a week before anyone attends AND I have to pay for this! I will NEVER use these conmen again and urge everyone else to do likewise. They make out like you’re getting a deal and excellent guarantees but you’re really not.”

Helpful Report

Posted 5 years ago

“Let me tell you a little story about a company called Safestyle UK - My parents had Safestyle UK install the living room windows in our home. An installation date was scheduled and a “team of professional fitters have been allocated”, according to the letter they received. Only one fitter came to install the living room bay window. While he has was halfway through installing the windows – he was just about to fit the glass – he receives a call on his mobile phone. At which point he says to my parents that he has to go or else he will be late for his next job! He proceeded to rush the remainder of his job at our home. Having said that, they appeared to be soundly fitted and my parents being pensioners did not wish to create a fuss. Fast forward eight or so years and cracks – literally – are beginning to show in the work. They could have appeared earlier, but it was only at this time my mother and I noticed. The frame was starting to drop on the outside, where it was beginning to come away from the inner ceiling. In addition to this, the windowsill was starting to drop towards the edge as well where the bay stuck out. But we thought we would be in luck as we were still well within our ten-year-guarantee. How wrong we were. Safestyle UK sent out an engineer on the 12th June, of this year, to inspect what the company he works for had carried out all those years ago. His professional opinion was that because of the hot summer we had in 2018, it had caused the window frame to break away from the fittings and actually rise – not fall, but rise. This was despite the fact that the frame was dropping and not rising. The forces of gravity tend to pull things down to earth, not levitate them towards the skies. All in all, he was with us for five minutes, if that, where he talked the talk; blinding us with industry jargon, before he went to go and sit in his van for about ten minutes afterwards. Not entirely happy with his assessment, we visited a friend of the family up the road, who was a local builder. He came; pulled the windowsill up and the wooden coverings around the inner-frame to reveal that the bay window was dropping. The frame was being kept up by two screws either side and tons of mastic. There wasn’t anything underpinning the bay window to prevent failings in the fittings years down the line. Put simply, it was a cowboy job. When we told him Safestyle UK fitted them, his response was one of little surprise. Incidentally the new local firm we had to come and completely replace the windows said the same thing, that they have heard all sorts of bad things about Safestyle UK. I wrote a letter of complaint to the CEO of Safestyle UK, because that is the only way you get things done with companies such as these. Go straight to the top. We received a letter from the CEO’s office – one of the most unprofessional letters I have ever received. Let me give you a sample: They mis-spelt my surname, which is pretty hard to do as it is not an uncommon one. They went on to say: “I’m sorry that that you have had reason to contact” etc., etc. I honestly could not believe that this would come from CEO’s office; repeated words, with no punctuation. I accept that it was probably from a template, but even so, do they not proof read prior to sending? Another example was the sentence, which read: “Safestyle will not agree to cover any costs of woks”. I was not aware that they specialised in cookery ware as well?! All joking aside, they were not prepared to listen to our concerns. The letter went on to state further that the engineer, who attended on the 12th June, had put the problems down to subsidence and structural issues with the house. It was because we were not listened to in the first place that we decided to go with a local firm to carry out the complete replacement of the bay windows. Safestyle UK did send out a second engineer on the 19th July and, to his credit, was on our side; he agreed completely that the problem was nothing whatever to do with subsidence and that the window was not fitted correctly in the first place. He could not understand the first engineers reasons for putting it down to subsidence. However, by this point we had already instructed a local firm to carry out the complete removal and re-installation of new bay windows, so Safestyle UK’s belated gesture to repair them and underpin the frame was a bit late in the day – especially when you consider that they would not listen to us in the first place. Having said that, we thought it was only fair that they should cover – at least – some of the costs for the replacement, seeing as though the initial installation was a botched job. They offered us a so-called ‘good will gesture’, which covered around 30% of the cost for new windows. I would recommend that you do not use this company. I would still like to know what became of the initial engineer who installed the windows and carried out the rush job. Yet, every time I have asked in my letters and emails, they have conveniently glossed over his name and said nothing. They duped two pensioners, who did not wish to make a fuss and they refused to listen to us when we raised concerns. Only this morning we passed a Safestyle UK van down our road; installing a new door. If only the people who lived there knew what they were letting themselves in for. Do not use this company – amateurish and extremely unprofessional both in their correspondence and workmanship in general.”

Helpful Report

Posted 5 years ago

“This company is the worse company I have ever dealt with from sales to fitters and after care. They don't care what damage they do to your property the standard of fitting is poor. Been waiting two years for them to sort my issues. This company is robbing people with the bully boy tactics stay well clear”

Helpful Report

Posted 5 years ago

“Two appointments cancelled by them, then tried to reschedule at there convenience, rude phone operator. I ended hanging up and choosing a local firm. Awful customer service.”

Helpful Report

Posted 5 years ago

“Avoid this company at ALLCOST!!...unless you want an unprofessional service + your personal information to be released to scam gangs! I had a UPVC door replacement work with them. 1. On the day of installation, I noticed that the spec of the door lock is different from our initial request. It turned out that the engineer who conducted the measurement did not put our modification requests into their system. When I raised this point to the installer & warehouse, they agreed to replace the lock in the next few days, provided that I clear the balance on the same day... Guess what? An absolute lie! Heard nothing from them after the installation and they refused to replace the lock after I contacted them afterwards. 2. This is even worse...after the door installation. I started to receive serveral visits from some sales people who 'claims' that they work for SafeStyleUK and said that they can offer us a special deal to replace windows because I am the exisitng customer. The price was unbelievable cheap and I was pretty sure that it was a scam! What makes me worried is that how do these people know my detail and know that I used the service from SafeStyleUK? Obviously this information is leaked within SafeStyleUK and I think this is absolutly unacceptable!!! I would give 0 star if the system allows. I am still deeply regret that I choose the service from SafeStyleUK...”

Helpful Report

Posted 5 years ago

“Very very pushy. I felt very uncomfortable and pushed into a corner.”

Helpful Report

Posted 5 years ago

“Professional to begin with. Told me the upvc was of “virgin plastic”. (Not recycled and therefore doesn’t discolour) After 1/2 years of installing the frames have discoloured and obvious different plastics had been used as there are colour variations. My windows look like cheap rubbish, I fact the council use better quality frames on their houses! Called them up , came to look at windows and tried to blame me that they wasn’t being cleaned properly. Would never ever use this company again neither would I recommend them... Dont waste your money. Pay that extra for better quality!!”

Helpful Report

Posted 5 years ago

“Very poor customer service. When we ordered our doors and windows the sales person advised that if there was a problem then the issue would get resolved quickly especially as my mother and father are in their 80s. Safestyle have informed me today that the next available date is 27thAug some 30days away! How is this a quick response? I advised my mother is disabled and that access through the bank door is prohibitive due to a ramp being required. The supervisor called Keeley advised me to contact a locksmith to sort the issue then I would be reimbursed. I asked for her to send me an email to confirm this which she advised she would send. No email received and now customer support is closed so now my mother can't leave the house due to this. If you are elderly or infirm don't purchase from this company, they promise the earth when selling and fail to deliver when aftercare support is required. For Keeley the supervisor to promise that she will confirm our conversation then not do so shows that she can't lead by example. I told her we need to release our front door tonight, yet her nonchalant attitude to our dilemma indicates that Safestyle need to do better when picking staff who need to fulfill their promises.”

Helpful Report

Posted 5 years ago

“Badly damaged the bricks surrounding the new window they installed due to removing the existing one with a SLEDGEHAMMER! They even sent an engineer to do a report and he stated it's the worst example hes ever seen! Safestyle trying everything not to take liability and fix the damage. Refusing to discuss with me and show me evidence they claim they have that absolves them of liability. This has been going on for almost 2 months now. Literally shocked at how unethical this company is, particularly due to the size of the company. Their contact centre staff are rude and remarkably unhelpful. Working my way through their complaints process up to their CEOs office but have little faith. Contacted the Glass and Glazing Federation to conciliate but suspect I will need to take legal action. Safestyle - please take a good look at yourselves and treat your customers with respect. You have damaged my property and refusing to fix it. Disgraceful. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Shocking service! altogether 120 minutes on hold to talk to anyone, to then be told 4/5 wks until a service engineer can come out, and they will ring me in the morning and give me a time, leaving me having to wait in all day! Since installing the bedroom window which has never been able to close properly leaving a gap to let in a draft! Bad enough they got the measurements wrong in the first place,and I had to wait 6 wks for a new window to be made up by the manufacturers after 1st instalment, had to continually chase them up to find out when they were going to fit my window as I had to take the day off and work around them, no communication or apology, just a very rude man saying it is what it is! Quick enough to take the money, however the after service is appalling!”

Helpful Report

Posted 5 years ago

“ABSOLUTELY TERRIBLE SERVICE, LACK OF COMMUNICATION WITH THE CUSTOMER, AND MOST IMPORTANTLY THE FINISH WAS ATROCIOUS AND IT ACTUALLY MADE US DEPRESSED, OUR HOUSE DID NOT LOOK RIGHT AND THEY DID NOT DO ANYTHING ABOUT IT UNTIL TWO AND HALF MONTHS LATER!!!! I STRENUOUSLY DO NOT RECOMMEND THIS COMPANY”

Helpful Report

Posted 5 years ago

“They can send a sales person out the same day of you contacting them but it takes over 1 month to send out a service person to fix any problems. Very poor after service.”

Helpful Report

Posted 5 years ago

“Travelled all the way from Cyprus to supervise the installation of new windows to be told the fitter has not turned up to work!!! Avoid!!!”

Helpful Report

Posted 5 years ago

“Bizarre pushy sales people. Would only talk to me if my husband was present. They also offer discounts for positive reviews on trust pilot etc, that's why their reviews aren't too bad over there. 😂 😂”

Helpful Report

Posted 5 years ago

“If you want to pay through the nose for a door that comes discoloured Fitted to a poor standard and warps after a week These are the people you need to talk to Just don't expect anyone to bother with you once you hand your money over”

Helpful Report

Posted 5 years ago

“Had 6 Windows fitted with no problems, a good team, working well together. Very happy with the work and will recommend Safestyle to my friends and family.”

Helpful Report

Posted 5 years ago

“Came to the house to give me a quote then told if I didn't make my mind up today ,he wasn't going to give it. Manager would ring me next week with a quote. You already missed out today's price is best .if you like I'll come back when your wife is here I'm not opening my lap top unless you make your mind up today .pushy and arrogant .if your serious about windows you would say yes today.dont even know what price is so not going to untill all quotes are in don't go near them unless You want a fight”

Helpful Report

Posted 5 years ago

“Sales rep for Safestyle was more interested in talking about himself at length (2hrs in all) than my, the customer's, requirements. All the usual balmes the tablet, then phone the office nonsense, even asking me to speak to his colleague on the mobile. They won't email me a quote despite saying they're price match-how does that work? Insistence on spouse/partner being present is so outdated and annoying-i got asked 3x. In all, an odd experience like having a relative to visit for coffee and then you can't get them to leave. Definately not confident about using Safestyle and will look for local quotes/recommendations.”

Helpful Report

Posted 5 years ago

“was very pleased with the serviceand the price was very good too”

Helpful Report

Posted 5 years ago

“poor service Absolute disgrace as to how they handle complains. Their salesman stated how their porch frames/doors are at the top range in terms of safety/security and requires great effort for any break in. Convinced, we pay over £1500 based on the fact that we were getting high secure porch with no mention of the locker being only a stander lock (lever -lever). The door was fitted poorly - after 2 week someone was available to attend and have the door readjusted it wasn't till then when their own engineer pointed out that they should have fitted a more secure locker (EPS locks) and advised that we call the customer service regarding this - they were NOT helpful and held on the fact that it was already fitted and that we'll have to pay for what they should have fitted in the first place. The salesman should have made it clear that the lock was going to be a stander one. We feel deceived by them and will never consider them for our conservatory. will have to look else where.”

Helpful Report

Posted 5 years ago

Safestyle UK is rated 3.6 based on 1,935 reviews