Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They tried fitting the first window. It was too big, so they cut it down to fit the hole. 5 attempts later, I was told they had no intention of replacing the window, so now I'm stuck with a dangerous window, and it's the means of escape widow. Very dangerous issue, a window that can't be used, plus leaving people open to danger, including a 89 year old disabled person.. safestyle you are a fool to yourselves. For the sake of a £500 window, it's going to cost you a lot more in court, the cost of a professional company to replace your shoddy unprofessional work, the court fees, the solicitors fees, the loss of my wages for all the wasted days I had to take off. And the bailiffs costs..”

Helpful Report

Posted 3 years ago

“this company should be on a rogue traders program and investigated urgently. the positive reviews are questionable. They left me with a door that doesnt close or lock and then dont respond to calls, voicemails or emails. warning to people not to go through what I have been through.”

Helpful Report

Posted 3 years ago

“If i could give a minus I would after a installation in March of a window/door Im left with a £15k builders bill. This company should not still be allowed to practice. They are unprofessional, uncommunicative, uncaring who want to ignor when things go wrong leaving customers stressed and in fear of loosing their house. They put in a door and window without a lintel in over the window 3 days later a 3" gap appeared between gable end and roof. They are denying responsibility sending a "independent builder" around who assessed the damage from 30' away and wrote a report my 12 yr old grandson could of written. Their assessor came out and acknowledged the issue took photographs and arranged scaffolding to be followed by a builder we got scaffolding but no builder. After much complaining and writing to FENZA, GGF and Trustwork all companies they are associated with to complain they again organized another "independent mediator" company who apparently was able to assess the damage via google images of the property - what a joke. We have received a report from our builders who state the roof was in good nick apart from the damage safestyle caused. The problem being because there was no lintel and a single skinned wall this is what has caused the damage. QASSS the 2nd "independent" assessor paid for by SAFESTYLE has since tried intimidation tactics by ringing my builder without my permission and trying to get information out of them to support there case eventually threatening them with court - this is incomprehensible but something ive come to expect from this company - save your money and go to someone else anyone else.”

Helpful Report

Posted 3 years ago

“Fairytale story without happy ending When I got the windows installed could not be happier. Safestyle made me feel like the center of their world customer service was brilliant they could not do enough. Windows was great everything was right I the world even gave them s great reviews. Now that I have issues with the windows that are not watertight Safestyle could not be bothered and of course every time you call direct superiors of the call center staff are in meetings. Engineers to visit the house can't not come out for months as fully booked and when the do turn up they have not been given all the jobs to do. I even mentioned to the customer services team should I cancel my payments to you until you show up? and she said "up to you we have our money your agreement is with the credit company" It sound a bit over the top but effectively I have been grumed. Abused and left in the gutter buy safestyle waiting for a call back that never happened even when promised. I couldn't be more stressed out with the situation. Again been promised a call form someone who can make things happen at Safestyle but not holding my breath”

Helpful Report

Posted 3 years ago

“I had a new front door and 2 side panels fitted, after a few years the bottom of the door developed a crack, As I had a 10 year guarantee I gave them a ring. What a joke! I was told that bit wasn't covered by the guarantee, and would give me a quote for a new part. So the 10 year guarantee isn't worth the paper it's written on😡”

Helpful Report

Posted 3 years ago

“I had a price from them for my front door 9 month's before I called them to say I was ready for installation, they sent another salesman around and the quote was suddenly £1000 dearer, but the evergreen 'phone call to his supervisor ploy' was deployed and low and behold the new covid induced £1000 increase was miraculously slashed in a goodwill gesture by £500. It was at this point I really should have told them to sling their proverbial hook, but alas I settled for the installation and the new price. D'ohh! A few days later I visited my Niece and noticed she very recently had an almost identical new front door from one Safestyle's competitors, I asked the cost and she informed me it was the same as my original quote, no covid hike, no bull, just an identical door priced and fitted within the last two weeks. I was straight on the phone to cancel, but they dropped the price to nearly match it and said they were struggling to price match. Unfortunately for the fitters ( who were excellent and tidy ) the company forgot to supply the ordered leaded side panels and sent plain side panels instead. After they had completed the fitting Safestyle promised I would have my replacement leaded side panels a month later, but the day was due and I got a phone call saying they hadn't got my replacement panels and I would have them fitted on their next available date, which was not really negotiable even though I can't be there because of work, but that's when they're coming. C'est la vie! They're now constantly phoning me to book a day for them to come price my windows despite my complaint to them about the poor service and price hike debacle. I think that proverbial hook needs slinging a long way, I won't be going back!”

Helpful Report

Posted 3 years ago

“My review is about the 2 fitters who arrived on time were hard workers and did an awesome job, it was their hard work and politeness that has stopped me writing a 1 star review. Thank you Nathan Stevens and Kamil Kubica top guys”

Helpful Report

Posted 3 years ago

“Customer service is awful not helpful excuse excuse been waiting over 2 months now for my front door to be finished once they have your money that’s it.”

Helpful Report

Posted 3 years ago

“I got a quote nine months ago for a front door. I was told that this firm has a price promise for twelve months so when i wanted to go ahead with the door i arranged for a salesman to come back and go ahead with the door he told me the price was significantly different a lot higher !WHAT HAPPENED TO THE PRICE PROMISE!”

Helpful Report

Posted 3 years ago

“1 star because I can’t give 0. Appalling customer service. They don’t talk to you, they only read from a script. When you email you get the same response, if they even bother to reply to you. Work done by them described as unacceptable by their own staff (video below) but won’t do anything about it, and no acknowledgment that we couldn’t do anything about it for a period of time when they stopped work during the first lockdown. Furthermore the options below don’t give me the answers I would like (ie they haven’t responded)”

Helpful Report

Posted 3 years ago

“Had windows fitted to the front of the house and they started leaking in save style came out sed they were not there windows the paper work was not right windows so they can get out of fixing them and had a new porch put on all windows steamed up doar is leaking in after they have already been out to fix it once and now they keep putting off cumming out they give you a date then cancel the day before and make you want months to get the engineer out to fix the problems”

Helpful Report

Posted 3 years ago

“BEWARE!! FRAUDSTERS & BOTCHED JOBS!! They send a pushy salemans to your house, who promises you everything you ask for and won't leave until you sign on dotted line. Then when it comes to installation, the windows are missing features you asked for. When you complain, it's explained that done of the things you asked for are written on your plans and your salesman has no recollection of your conversation. Totally disgusted with my new windows, waste of ALOT of money, wished I gone with another company. Check online for BBC watchdog article about poor quality and the fact they've been fined for 'aggressive sales' My sales representative was called Ahmad.”

Safestyle UK 1 star review on 6th May 2021

Helpful Report

Posted 3 years ago

“Terrible service bad workmanship”

Helpful Report

Posted 3 years ago

“I ordered windows and doors had a survey and told job would take 2 to 3 days using local fitters, windows turned up on time. Everything good so far. When fitters turned up from north east (I am in Leeds) they didn't know how to remove old windows so damaged brickwork and I had to pay extra to have lintels fitted. These fitters were taken off the job after I complained. New bunch of fitters turned up to complete the job, just as bad, put plastic trims everywhere to hide gaps, no tidying up afterwards. Had a composite door fitted at the front which leaked so after 3 attempts they filled around the glass with silicon to stop leaks. Job eventually took over 3 weeks to complete. Now have a problem with the door making cracking / creaking noise with expansion, 3 fitters have been all said never come across it before nothing they can do yet it is a common problem according to the internet. Still trying to get safetyle to do something about it, they don't like to reply to emails. Don't use this company they really don't care”

Helpful Report

Posted 3 years ago

“I had quote from safestyle uk for front upvc doors and 3 upvc double glazed windows for 3684 ,then after 2 minutes 3284 but the last one was 2884 .I told the safestyle guy when he comes to my house that i would check them because they are the largest window and door suplier in the uk and I expexting cheapest prices like they promise ,he sad it wont be cheap doors will be over 1000 and windows wont be cheap too!!! I think 630 per upvc basic windows is so expensive. 2885 for 3 windows and front doors is too expensive. Next day I had local company visit they qoute was 520 per window and doors from 900.thats better. the last visit i had was on same day I dont wonna make any free advertesiment so I only can tell that this is company who offer same standards what safestyle with 10 warranty for glass and lifetime warranty for frames,they are from halifax. the quote was 1000 for any upvc front doors and 500 per window ,550 if want them opening like a french doors.they also offers me change just the glass for 100 in any window because the condensation inside .with this company compare to safestyleuk i saved at least 385 pounds.”

Helpful Report

Posted 3 years ago

“We recently had 11 windows and 2 doors replaced by Safestyle, inlcuding 2 large bay windows. THE GOOD: Competitive price, supportive sales person (thanks Humphrey) and the deal breaker was the 0% finance option that we only found with Safestyle in Nov 2020. The windows made the house warmer, better looking, quieter and safer. THE BAD: Within this installation we experienced: - survey errors (re-measuring, fitters having to bodge things) - manufacturing error (front door re-make, incorrect parts supplied) - installation errors (rushed job, non-closing windows, gaps not filled, messy work, 100 little things) - faulty parts (replacement hinges) - customer services shortfalls (unkept promises about scaffolding and replacement parts, no response to emails). THE UGLY: The 3 standout negatives: - The bay window: the upstairs bay window had to be dismantled and an extra 1/2 day spent on it, because the 1st fitter crew messed it all up, it was not level, not seated properly, had gaps all around etc. - The scaffolding: it was put up in January 2021 for a re-measure by the surveyor. Fitting was between 30 March - 5 Apr (~60 man-hours in total , it was meant to be half that). Scaffolding supposed to be removed within 2-3 days after work completed. I called customer services 4 or 5 times in the next 3 weeks. They were saying "oh we cannot reach the scaffolders right now but we're on it". The last lady gave me the scaffolders number. Yes, they did not pick their office phone up, but I DID REACH THEM on the mobile from their answer phone message. It was removed the next day, 3 weeks after work completion. Pathetic - The service visit: The doors came with standard locks, instead of the high security ones we have paid for. I asked the fitters, I spoke to customer services to enquire about it. "we'll look into it". The fitters said in the end, "it is a special order" and is not available form stock. Fine, but for god's sake, 4 months passed from us paying and the doors being fitted! May be enough to order 2 locks you'd think. Never mind, I was booked a service visit for a technician to check the locks FOR THE 14th JUNE! 10 weeks after fitting, 6 months after contract signed. Safestyle, I had high hopes, but I you let us down with your poor service. Reading the reviews here, something bad happened in 2021, because the ratings plummeted. I hope that the products will last, and we won't have to call them again ever within the 10 warranty period... ADVICE TO BUYERS: DON'T SIGN THE COMPLETION FORM UNTIL EVERYTHNG IS DONE 100% TO YOUR SATISFACTION, WHATEVER THEY PROMISE. THAT'S YOUR BIGGEST LEVERAGE.”

Helpful Report

Posted 3 years ago

“Appalling company, customer services rude, obnoxious, shout at you, over talk you and become aggressive when you ask a simple question. Steer clear. Zero stars”

Helpful Report

Posted 3 years ago

“Very disappointed with safestyle, thay put my front door and charge me 1800 and its so bad quilty and after 2weeks installation very weried stains appears on glass pattern I call them and tell them about the problem they said to me wait till six months they will disappear thier self and now I have to wait six months. Let's see what they will say after six months. Rubbish and cheap company”

Helpful Report

Posted 3 years ago

“We ordered on 18th March 2021for windows,doors, gutters, soffits &fascias to house & garage. Surveyor came 25th March. Following chasing for an installation date, On 23rd April admin told us they could only do windows & doors as the gutters fascia & soffits were attached to our neighbours. Well yes, it’s a terraced house! So 5 weeks to work that out! Just an excuse as they really only want to do windows & doors. Waiting on our refund now. Will take our business to a local company instead. No option to give zero stars which is what Safestyle deserves for messing us about.”

Helpful Report

Posted 3 years ago

“WOULDN'T RECOMMEND SafeStyle TO MY WORST ENEMY. 1. They supplied handles different to what was ordered. 2. Fitted a cracked window, but despite mentioning these two above on day of installation more than a month ago, I am still waiting as at 22Apr2021 3. Left gaps between walls and window frame. 4. Scaffolding installed 10Mar21 still in standing endangering my security as it offers windows level platforms at front and back of my house. My inability to return rooms to normal use due to pending remedial works, as well as needing to halt planned external and internal home improvement works due to all of the above is stressing us crazy and we are still waiting 5 weeks on.”

Helpful Report

Posted 3 years ago

Safestyle UK is rated 3.6 based on 1,935 reviews