“Sainsbury’s has always been my main supermarket but have been driven away by meat and fish counter closures. The staff were always helpful and the standard good, but now I would have to rummage through pre packed items looking for suitable size etc and using excess packaging. I understood at the beginning of the pandemic but others have reopened so now just down to cost? If I have to go to another supermarket for meat etc. I will obviously pick up other shopping there. Such a shame.”
“Absolutely shocking. Missing items from delivery and use by dates of the same day or next - tried to get refund. Took 2 hours and 5 calls - still no money back. AVOID.”
“Order cancelled due to weather conditions.
The scattering of Snow has completely dispersed and other Delivery vans on our Road.
No notice given until an hr after delivery was due and Email recd. to inform us.
Almost out of food and no date offered to compensate.
Unhelpful as I would have expected Customer Service to offer this.
Have been a reliable Customer for years and would have expected better Service.
Lucky were able to place a Click and Collect Order with another Company.”
“We went to the large Richmond branch of Sainsbury's today in the snow. I'm currently heavily pregnant and need help going shopping with my toddler. My husband came with me to help and the person on the door blocked his way and stopped him from coming in and said he could only come in if he stayed two meters away from me which isn't much help when trying to navigate the store with a toddler! Given my husband & I live together I'm not sure what keeping two meters away from each other would achieve. I'm tired of Sainsbury's staff being so rude. We're going to shop at Tesco going forward.”
“I have been shopping at Sainsburys’ in Newcastle-under-Lyme for some 12 years and this is the second time I have been ordered around by over-zealous staff at the store.
At about 14.20 pm, I braved the walk to Sainsbury's even though the weather was anything but clement. When approaching the near entrance/exit I heard the security person dismiss a customer for raising a concern and I was then instructed to walk around a barrier by this person. This store repeatedly changes the entrance and exits which is confusing the customer, the last time I visited, I could only enter and exit on the other side.
Apprehensive at this, another customer slowed down in front of me because they knew one of the store staff outside and began talking to them, I then slowed myself, being cognisant of social distancing; to which the security person ordered me to keep two metres apart. I told this person they were being over-zealous because I was two metres apart. There was then a disagreement which culminated in the security person saying: "One more word out of you and I will ask you to leave the store".
I then left the store of my own volition.
It appears that some staff are revelling in their new-found power that enables them to order people around.
On the way out, the security person in question refused to give me their name or any details when I stated I was going to make a complaint.
I have requested Sainsbury's CEO Mike Coupe explain their policy regarding this. Just look at the other reviews, something is most definitely lacking at the store”
“Started getting deliveries from Sainsbury’s last April and I have to say that the service is excellent. The substitutes which have been very few are always acceptable and the drivers are invariably courteous and helpful.
We will be using Sainsbury’s from now on even after this pandemic has gone.”
“Breached the Equality Act 2010 by harassing and victimising me because I have a non-visible disability. Publicly humiliated me by interrogating me about my health in a public space; they have no authority to do this. It is a breach of the guidelines issued by the Cabinet Office. Called the manager and security on me, a middle aged woman with an inoperable brain tumour, which causes seizures. Tried to violate my dignity by pressuring me to wear a visible marker that identifies me to the public as a person with a disability. Manager was aggressive and disability-phobic and told me they could deny me entry because they were a private company. This is false, all companies have a statutory obligation to comply with the Equality Act 2010. I am taking legal advice and found a law firm willing to represent me.”
“I have been a Sainsbury's customer since 2005 have to change now to Waitrose and Asda because of the customer service in store, quality of products and price inadequate.”
“Sainsbury's cancelled my order 3 hours before I was due to collect it and blocked my account due to 'risk prevention'. I earned every penny of the £278.30 I spent which was taken in ADVANCE! What risk? I checked with my bank and there is no fraudulent activity and no concerns on my end. I have an excellent credit rating, not that this matters given I paid in ADVANCE!!!!!! I was dealt with appalling by customer services 'Natalie' who enjoyed quoting GDPR legislation at me but clearly is a complete moron (Natalie, if you give me YOUR personal information such as YOUR name this is not a GDPR breach you imbecile). I now have no shopping, no money to buy shopping because YOU have it, and no access to my shopping list as you have 'blocked' me.
My hard-earned money comes from Nursing, I am a registered nurse - clap for carers? what a joke, you may as well of punched me in the face at Sainsbury's. If I was starving to death I wouldn't be tempted to purchase anything from your disgusting company.”
“Food delivered in filthy crates ...
Absolutely disgusting. Lifelong sainsburys customer .. lost for good
Beef joint missing lost £13
Why not charge £1 per order for paper sacks?
Would be cleaner and avoid the transfer of food into own bags at doorstep.
I am so disappointed with you Sainsburys.”
“Just been in my local Sainsbury’s in Wombourne south staffs.
As I pulled up on the car park clear as day on my car radio Sainsbury’s will refuse entry to anyone who is not wearing a mask or a holding a valid exemption medical card!
2 youths in 20s only issue that they had was no respect for anyone else and no medical cards 😡 so called the manager to explain and the closest I got to an answer was we’re not the police and we can’t ask to see a medical card so we’ll done Sainsbury’s you are full of it and I personally will now shop as local as possible, but should I need a supermarket I will definitely give mozzas or Aldi a go as it’s common knowledge that they actually do what they say !!
I spend circa £1000 to £1200 per month sometimes more with fuel so well done sell two drongos a bottle of pop and lose £6k a year and all because you don’t protect your customers.”
“I booked the order online a week before, it confirmed payment went through and delivery would take place in a week... on the Sunday morning I wondered where the delivery was, no text, no phone call, so checked email - after it having confirmed again tat morning all ok, I had received another email saying problem with payment card. Called the number and told that they wouldn’t be able to do the delivery anymore as it was after the allocated time. The next slot - 5 days time.as I was at home in quarantine and out of supplies, I cancelled. And still can’t get any supplies delivered. Really irresponsible.”
“called Sainsburys customer service yesterday(9 January) to ask a question about placing a product review. The female asked for my order number. I said I was not calling about an order.
She could not answer the question so put me on hold. She eventually returned and asked for my order number.
I again said I didnt have one.
She then asked in an almost contemptuous tone whether I had shopped with Sainsburys before! Yes, many times over the years.
She said I could give her 'any order number and then she could get into my account.'
Again I repeated that it was not about an order. But I would be happy to give my name and email if it helped to get an answer to my question.
I gave her my full name. Her contempt and sarcasm continued. She told me how I could find the order numbers!
As I was not sat in front of my computer and also knowing that she could find my account with my name and postcode, I told her again that I am not defined by an account number, and gave her my name and email address.
As I was doing so, she raised her voice to talk over me to tell me 'if I was not going to provide an order number, then I just had to say no, I was not going to provide an order number'...!
I thought: how rude and unqualified for the job she was supposed to be doing!
I again said that no, I was not able to provide an order number but was happy to give my name and email if that would help me get an answer to my question....
She continued with her 'condescending explanation' that she needed the order number to access my account......
....Totally unbelievable!.....and as it was myself that had made this call I felt that I need not waste my time with this unprofessional, impolite and unhelpful Sainsburys customer services person! I ended the call.
I called again and spoke with a calm and pleasant chap called Patrick....who didnt ask for my order number.....but was unable to answer my query! But didnt know where I could get the answer either....!
What is going on with Sainsburys?”
“Placed order for Christmas food , ordered Turkey crown and 2 beef rib picked up Christmas Eve both already in a bag when collected when I got home just put in fridge cooked Turkey Christmas Day sell buy date was 26/12 when checking on the beef rib which cost £60 it also had a use by date of 26th which I think is not long enough complained in store they said could do nothing they said it had a short shelf life for the quality doesn’t say much for the steak they sell which gives you about 7 days to use , won’t be ordering my Christmas food from them again”
“My slot is booked for 9 To 10 it’s now 11.10. I phoned customer services at 10.20 and was told it would be here by 10.30. I understand it can run late but they don’t keep you informed and this has happened several times before. If it wasn’t for lockdown I wouldn’t be shopping with them, but slots are difficult to get with all supermarkets and you have to take what you can get, but given a choice I wouldnt be shopping with Sainsbury’s...too unreliable too many times. 11.15 and still not here. If it was tesco they give good will gestures. Nothing like that from Sainsbury’s”
“Had deliveries since first lockdown March last year,never had a problem getting a delivery,very rare anything out of stock,substitions ok,couple of times had to get a refund,no problem, delivery drivers very pleasant have to mention Trevor,very helpful,it’s the way for me to go in future,well done sainsbury”
“Is the second time that waited in Vein for a £230 worth order delivery. last email confirms the delivery hour and product substitutions . yet no one has turned up. second time round! don't bother with Sainsbury's.”
“Ordered a weeks shop online . Won’t make same mistake again all meat only had max of two days before out of date and pork joint I was sent was use by the on the same date it was delivery. Carrots were going bad and quality of veg poor . Would expect better when they are a lot more expensive than other supermarkets”
“Shocking so-called customer service from Dylan,who repeatedly hung up on me. He should refrain from bringing his personal issues to work and learn to be professional.”
“For the first time in a very long time I booked an online delivery with Sainsbury. There was a missing item, so I tried to contact them to get a refund. You cannot email them, but have to either telephone or contact them through Twitter or Facebook. The Twitter account doesn’t actually work. Contacted them through Facebook and was asked to provide information which I had already provided, my email address. Having done so I heard nothing and when I contacted them again this morning I was offered a voucher covering the cost of the missing item. What use is a voucher to someone who does not use their service regularly? It just means they keep your money one way or another. I received the voucher and emailed a response that I wished for a refund and received yet another voucher. I have emailed back and also requested a refund on Facebook, it appears that something has now been passed back to the refunds team. Why a refund could not have been made in the first place, and why they provide no email address to begin with, which would make life so much easier, is beyond me. Having found them more expensive than my regular supermarket and given the errors I will not be using Sainsbury’s again.”
