“Brilliant service. They won me over from Tescos Sainsbury's 24/7 garage in Selly oak where a 'drug addict' who they employed as a Cashier to work the tills stole my purse. I put it down on the service counter and when I bent down to get my Tesco 'bags for life' ready to fill up with produce, when I popped back up it was gone! I have had no support from the CEO who 'supposedly takes complaints seriously!'
I have had no such occurrences at Sainsburys. They are honest and their opening hours at a time of Covid-19 have been unwavering and very helpful. They open long hours and since they restricted shoppers, like one person allowed in the store, no more than three items, I have been able to put more choice into my diet, as some stock is actually left for me! So well done. I'm sending a very gracious thank you to all Sainsburys staff.”
“Sainsburys customer service is APALLING.Their staff attitude is DISGUSTING and are no longer the upmarket supermarket they used to be.They ARE OVERPRICED FOR INFERIOR QUALITY COUPLED WITH DISGUSTING STAFF WHO COULD NOT CARE LESS>”
“Having visited Dawlish Store for many years, I have always found good customer service and been very happy to shop there. However I have been utterly disgusted by some staffs attitudes and behaviours with the way they have spoken to me as a customer and as a human being with the resent changes to Covid- 19. And the ways of shopping.
I am surprised and even shocked by the way they verbally communicated to me when I cued up and waited to go into the store. To be shouted at and told why myself and my partner could no go in together left me feeling humiliated and very upset.
I was more than happy to agree to their temporary policies and stores guidelines but not in the way I was told.
The lessons that need to be learnt is to train you staff basic customer service and to monitor this regularly if you want customers to shop in your store again.
I feel for all the people who have lost their jobs and would love to come and work for a company that suppose to value their customer and give them a job not the arrogant rude staff that already work there already, as unfortunately I won’t be shopping their again.”
“We had been ordering frequently from Sainsburys for at least 3 years and valued ourselves as good customers, I live with my father who is over 70 and on medication and recently finished cancer treatment we are self isolating and he has filled in the government form risk list, we have not been able to make an order with Sainsburys and get told they are prioritising there customers, we have had problems making new accounts with other supermarkets and being able to get food orders.
I write this review because I wanted to make sure someone at Sainsburys read it and understand that I will never be making another order from there supermarket.”
“My wife's post about our Customer Experience:
"Unbelievable... Ordered food with Sainsbury's for delivery for between 6-7pm yesterday (managed to get a hold of a delivery slot by some miracle..) - 80£ worth of food ordered for weekly shop for baby and us.
Driver shows up 15 minutes early at 17:45 & rings the doorbell. I was giving my baby girl a bath, husband busy with dinner, so couldn't literally drop everything)... Driver left after calling my cell at 17:47 and 49 - did not even wait 5 minutes for David to be able to go downstairs!!!
Then I called him to ask where our order was at 7pm - and he lied to my face!!! Saying he was here till 6:02 pm... what a liar... he left well before that - at 17:53 he was long gone..
Fine.. Called customer service to sort it out - Then customer service offered me a redelivery this morning 8-9am - so I can feed my family (not the nation but still..). The delivery never turned up!! Turns out - the driver lying as he is - claimed I was rude to him (swore - no chance, I never swore at him on the phone or in person) and therefore the store manager felt compelled to cancel my order - without any notification to me! I was kept waiting for the order this morning - again - not receiving it..
Sorry but I have a 16 month old baby and a deaf husband - how is it possible we are not a vulnerable customer first of all - second how is it possible to provide such poor service, and be blamed for the incompetence of an unprofessional driver - and not receive the order we had for 2 days in a row!!??
What an experience - what an awful service!
I mean I understand grocery chains are under pressure - but surely you can do better Sainsbury's!!! I have been a long time customer for even before COVID19 started - spending weekly 70-100£ with you - this is unacceptable! Please do better by your customers! There will be a world post-pandemic and these experiences will drive people to shop elsewhere then...
— at Sainsbury's (Basingstoke)."”
“My wife's post about our Customer Experience:
"Unbelievable... Ordered food with Sainsbury's for delivery for between 6-7pm yesterday (managed to get a hold of a delivery slot by some miracle..) - 80£ worth of food ordered for weekly shop for baby and us.
Driver shows up 15 minutes early at 17:45 & rings the doorbell. I was giving my baby girl a bath, husband busy with dinner, so couldn't literally drop everything)... Driver left after calling my cell at 17:47 and 49 - did not even wait 5 minutes for David to be able to go downstairs!!! 👿
Then I called him to ask where our order was at 7pm - and he lied to my face!!! Saying he was here till 6:02 pm... what a liar... he left well before that - at 17:53 he was long gone..
Fine.. Called customer service to sort it out - Then customer service offered me a redelivery this morning 8-9am - so I can feed my family (not the nation but still..). The delivery never turned up!! Turns out - the driver lying as he is - claimed I was rude to him (swore - no chance, I never swore at him on the phone or in person) and therefore the store manager felt compelled to cancel my order - without any notification to me! I was kept waiting for the order this morning - again - not receiving it..
Sorry but I have a 16 month old baby and a deaf husband - how is it possible we are not a vulnerable customer first of all - second how is it possible to provide such poor service, and be blamed for the incompetence of an unprofessional driver - and not receive the order we had for 2 days in a row!!??
What an experience - what an awful service! 😡🤬😷
I mean I understand grocery chains are under pressure - but surely you can do better Sainsbury's!!! I have been a long time customer for even before COVID19 started - spending weekly 70-100£ with you - this is unacceptable! Please do better by your customers! There will be a world post-pandemic and these experiences will drive people to shop elsewhere then...
🤬😭😤😖 — at Sainsbury's (Basingstoke)."”
“Went over to Avon meads bristol to argos and for 30mins no one was in argos but still made to wait to go in as the clowns by the front door don't have a clue what they are doing”
“Due to lockdown and the fact that I am classed as vulnerable I have been relying on Sainsburys home delivery for the past few weeks - for the previous 25 years I have visited their local store. Yesterday, I was advised by text one hour before my home delivery was due that it was cancelled - no reason was given. It also transpires that Sainsburys has blocked access to my online groceries account.
I contacted Sainsburys three times to determine the reason and have been given various explanations as follows;
1) We can't tell you
2) It might be a fraud
3) It might be something to do with your address
4) We will call you back with an explanation (which they didn't)
5) There seems to be a problem with credit card authorisations with one of the banks
In my opinion 5) seems the most likely explanation and it must be affecting many other customers. Has Sainsburys warned their customers of the problem or simply left those vulnerable customers bereft of assistance or a plausible explanation for rejecting their business? There is no evidence that any action has been taken in this regard - bizarrely, I was told that the team investigating the issue don't work at weekends so it could be next week before anything is resolved. I would have thought they should be on the case 24 x 7 until it was fixed.
To add insult to injury I have subsequently received two emails from Sainsburys, one inviting me to use Click and Collect, the other stating 'We look forward to serving you again soon'.
Evasive and incompetent are just two of the words that I would use to describe Sainsburys.
They do not deserve our custom.”
“I needed to speak to Sainsburys about my click and collect order. So I phoned the number given. All I got was 'At this difficult time we are working hard to feed the nation and we'll be right with you as soon as possible' or similar worthy words to that effect. I listened to The Sainsburys Robot for half an hour and gave up.
So I tried to email them - there was a customer services address on the web so I used that. I then received an email back saying they were no longer using email and instead I could contact them via Twitter or Facebook!
So I went on their website to try to find a web form. Nothing. So I tweeted them and The Sainsburys Robot swung into action again! They are a bloody useless company.”
“Shocking customer service. On hold for over an hour, only to be spoken to rudely, and hung up on, because he had ‘vulnerable customers to help’. I was ringing about delivery charges for vulnerable customers - Sainsbury’s have suspended their delivery passes, so I have finally got a vulnerable customer slot, but because of when it falls, am being expected to pay £5 for it. I was told this is because Sainsbury’s have to ‘cover their costs‘, but it feels like profiteering to me! They need to weigh ‘cost covering‘ with the reputation always risk, and the loss of loyal customers to competitors, who treat their clientele with a bit more respect.”
“Fantastic online delivery service of groceries to the elderly and vulnerable in the local Rhyl area by your friendly efficient drivers. Thank you to ALL of your staff for their selfless commitment and dedication to your customers in these difficult times.”
“Just popped in to Sains for some food shopping and was asked to leave as I was in a pair. Didnt ask who we were or anything, just asked to leave.
Really random behaviour. My partner has been afraid and concerned about going outside for about 4 weeks, this was her first trip out and she needs me as support.
Sains really spooked her and now she refuses to go out again. Sarcastic thanks to the guy at Sains for setting back my partners agorophobia.”
“The delivery driver has refused to bring my delivery up to the 6 th floor and would only deliver to the main front door, i am in the most vulnerable group and badly disabled, i am unable to get down to the door and carry my shopping up. i have returned the delivery as i am disgusted with this service, tesco deliver no problem and i have had previous delivery from you with no problem, Kevin duke”
“No consistency in slot availability for identified elderly and vulnerable. Forever having to check the site to get a slot and not knowing when they going to be released. Been different every time and keep missing our opportunity to order.
On the positive side delivery has been excellent and so far of a good standard. Well done pickers and delivery drivers.”
“I have been blocked from getting deliveries and referred to click and collect. Not an option. I am 71 and do not drive. I have no nearby relatives. I have written on Feedback link asking them to release me for deliveries. No response. I have written to their Head Office and got a rude dismissive/arrogant reply.
Happily I have now got a slot with Morrisons and will continue to use them in the future. I will never use Sainsburys again.”
“Disgusting... I have a vulnerable mum been trying to contact sainsbury for over a week. Can't email tried many times to call customer service they put phone down every time after 4 minutes. What a joke feed the nation. Will never use this company again. Should be ashamed”
“Have been a customer of Sainsbury's since they opened in Cornwall. Have had an online delivery for over 4 years with a prepaid delivery pass, had an email saying I was a priority customer so had a slot access to be booked on a Monday ... What a farce, I've been trying to book one for the last 11 hrs ... what price loyalty!!”
