“My mum and dad are vulnerable I live in Bristol they live in London I can not help them as I can not drive,and my dad is having to go out to get the shopping because even though he has set up a online shopping account he can not get a slot for three weeks he has been calling the help line to prove he is vulnerable but he can not get through and I have tried to I am really worried about them please help them”
“Like many others on here today i am in the elderly category for deliveries. A loyal nectar card holder and sainsburys customer for over 40 years and online customer last few years.
Yesterday told I wasn't in the elderly vunerable category.
I rang the number you gave yesterday over 150 times. Recorded message. Useless.
Today an email tellung me i have been identified as a priority custimer for on line deliveries. ..relief. I tried to register but ....the same old message as yesterday!!!! This time the number just cut off.
Im obviously not aline. I know you are busy but we are desperate. I dobt panic buy just the items we need. My husband is on a special prostate diet. He needs fresh tomatoes every day.Thank you”
“I have been trying to contact you all day with no success as your phone is permanently busy. Your website has a phone number to call if we are in a health risk group. We are in this group, and following government headlines we should self-isolate but I can’t contact you.”
“Local store is being changed drastically internally due to taking over next doors Boots floor space.
Spent double my usual shop time trying to find produce (everything had been moved)avoiding other equally frustrated customers going up & down the aisles like headless chickens (but only found 50% of it). Eventually found their milk, sell by date was yesterday. Paid for what I had in my trolley and bought the rest from Morrisons including my milk - will be going there in future. Sainsburys are, by this visit not interested on customer relations.”
“What has happened to Sainsbury's??? Have used their online shopping for years with no issues, after having numerous problems with other stores, and suddenly it seems their customer service is absolutely shocking! They have removed all emails (apparently), their online chat is useless and 'advisers' lie to get you to leave the chat without solving any issues, and they expect you to contact them via social media sending personal information to pass 'security' in order to deal with your issue, to then not even reply to your messages. Not sure how this works in regards to GDPR but after my experiences recently, their new system for dealing with issues is beyond poor and I will be looking at alternative stores again after being a loyal online customer for 10 years+. It's such as shame as the delivery drivers are usually brilliant. Sort it out Sainsbury's.”
“Need web site with better info on it if you have a problem with your on line delivery and also a refund for missing items should be to your payment card not an e voucher .. girl on phone did not make it clear it would be an evoucher even though I asked twice if the refund would be made to my card she seemed to be in a hurry to get me off the phone”
“Letchworth branch. The music in the cafeteria is excessifly load at the moment t o the e tent you cannot hear each other speaking. The management response when the issue was raised was flippant at best.
The customer er toilets are also an issue, constantly out of order and have a vile smell.”
“The restaurant in Apsley Mills seems to use any excuse to not serve food- today’s reason is Bain Marie not working. Limited menu - anything with chips. It feels like this store is being neglected toilets have broken loo roll dispensers - disabled is a disgrace - come on Sainsbury’s pull your socks up!”
“My partner and myself visited Cramlington store yesterday 13/11/19. After doing a shop we decided to call into your cafe for lunch. I have to comment about how dissatisfied we were concerning the service we received and the meal itself. The customer service was nil. We were ordering and the assistant while speaking to my partner decided to have a long conversation with another person while keeping my partner waiting . Our order was not completed until my partner asked if she could take our order now please. No apology was given for the time he waited. After our order was taken we found a table which because the hall was full decided on a small table af back of cafe. The table was dirty and asked an assistant could she clean the table , this she came back and did. Our food arrived my partner bacon sandwich, myself fish/ chips/ peas. Bacon wasn’t cooked properly and was cold . My meal was cold and chips burnt the pease were cold but very nice. Our tea wasn’t very nice as coffee wasn’t. Our overall experience with the cafe itself was pleasant but the service we received I’m afraid doesn’t make us want to go again. Very dissatisfied and disappointed with the whole experience we will go elsewhere in future.”
“Well done Sainsburys for now letting customers bag their own fruit and vegetables but why are they more expensive than the same items especially as it now has no plastic box or plastic over them creating less work?
This is not encouraging people to convert!”
“Sainsbury’s Hornchurch. After complaining about the smel in the men’s . Two years ago, no improvement s can be seen , apart from the deodoriser has been taken down from the wall. Over the last 20 years I have been shopping at Tesco, which is 3 miles further awAy, why , because either you run out of stock or no choice. Then I have to go to Tesco to get all the items you ran out of, it seems the bakery doesn’t hold enough stock to last the day, most of us work so we can’t buy bakery items in the morning. Many other stores continue to improve and renew counters and freezers to get more stock in the stores. I have been told that you have trouble in your warehouses and distribution and this needs to improve before we loose Sainsbury’s pity 150 years and the flame is going out. Keith Tunkin”
“The only reason I have given them 2 stars instead of one is that I was feeling generous!
Where to start? Well, some air head at Sainsbury thought it a brilliant idea to move in stores like Argos, thus cutting their food section/variety greatly. Now, being a simple housewife who, until 3 years ago, only shopped at Waitrose, I moved all my shopping needs to the hypermarket at Hedge End. Shopping here was fulfilling all of my food needs, and more. However, now this boy wonder has come up with this new idea of combining shops, I can no longer find many of the foods I used to shop for. Also, having a vegetarian in the family, I found their frozen vegetarian food selection almost non-existent.
It is obvious that whoever came up with this wonderful idea has not thought things through, eg. People who visit this supermarket do their weekly shop for, "FOOD". If they want to shop household items, they will go to the appropriate store; they certainly do not want to wade through Argos to get to the now meagre offerings halfway down the store. I am by no means the only person with this view as, I understand, many of the staff have had to suffer abuse from disgruntled shoppers; the car park which was always full to bursting is now less so, with spare spaces. It is not the staff's fault but those people who do not experience the daily life of the customers at these stores.
I, reluctantly, have moved most of my shopping needs back to Waitrose. Reluctantly because Sainsbury was very convenient but, more importantly, Waitrose, unlike Sainsbury, have listened to the customers and have expanded their vegetarian section and also cater for vegans. That, coupled with the price matching and, on a lot of occasions, cheaper pricing, have made Sainsbury both uneconomical and an unattractive shopping experience.”
“I am sad to say that after over 25 years of shopping in Sainsbury's both in Hampton and Chichester, l have finally made the decision to go elsewhere.
There is almost never any Cava.
The shelves are often empty of fresh produce and dry goods.”
“The company have reduced the weight in the bags of charcoal briquettes but used the same size bags and now they have hidden the weight by printing in very small letters under the bar code. I accept prices rise I just would like honesty in the process.”
“Phoned the store about car parking issue and was told not to worry, go to customer service and they would sort it out. I did this and was berated by the assistant who said I just wanted a free ticket and had tried not to pay before, she recognised my car? I felt so bad and upset for days. She could have dealt with me in a different manner, not making me feel like a worthless citizen. Surely on a customer service counter there could have been someone with a better manner. I wont be going to that store again, Deal.”
“The Hedge End store is a disgrace,the shelves are empty the staff as cheesed off as the customers ,whoever is managing the project needs to sort it.There is noone of management to be seen or even staff to assist with trying to locate the items which have been moved around and certainly noone saving sorry.
This is no way to treat customers.”
“Its supposed to be their biggest store in the country after moving less than half a mile to the other side of the tollgate stanway colchester development in around 2006, I’ve never been able to get used to it the shopping experience is like walking around an old cash and carry warehouse or an airship hanger. The service and customer experience in the place is the worst I’ve come across out of everyone I deal with, you can never get see to the manager i.e. the top person in the store, customers are generally fobbed off with an under departmental or section person if that. I shop in there for electrical items and the TU clothing the occasional box of 15 barn eggs and the odd occasion I have nectar points or a voucher.
"Some" of the staff appear to be in a world of their own there's little customer service ethos displayed if you ask them anything it’s akin to troubling them or getting in the way. There's no meet or greet and when there's serious customer service issues there's no formal address or respect when in title to the complainant (it’s very much like being pulled over by a saturday night traffic police officer, wanting to get back to their crew room takeaway). The company either can’t get the right staff into their network or they’re stuck with employees twiddling their thumbs waiting to see what comes around the corner in life?
Staff appear to think they’re in money for old jobs where their flame proof and can do or say what they want and the managers seem to kowtow to this? Late in the evenings when there's barely any security or senior management available and it’s no wonder staff are paranoid about pilfering and shop lifting, the problem here is that regular customers get caught up in their world of complications.
The simple math here is the store is badly run and the pricing of the food is falling very close to M&S and Waitrose which is disenfranchising for a lot of original Sainsbury customers, I’ve been shopping with them on and off for 38 years. I can’t wait for Aldi to move across the road from them which should stir up the cat among the pigeons. Sainsbury aren't trying hard enough if you look at "Tesco" and their new low price range "Stockwell" brand you can see their making an effort.
The negative attitude has rubbed off on "Argos" after this conglomerate took them over. Argos used to be good but omg+ couldn't you tell the mission statement management kicked in when they amalgamated with them in-store at Sainsbury two Christmases ago. They didn't do the initiative this year, I wonder why?
By the way the Argos store is on the same retail park literally a stone’s throw away. (If Sainsbury want to learn how to run a store take a leaf of out of the Highwood's Tesco store 7 miles away the general manager there is one of the best I’ve seen in 40 years).
It’s far removed from the dury lane London ideal of its founder and appears to have become some type of shopping dystopia where the customer seems to be valued with gritted teeth and taken for granted?
Do indulge me Mr Coupe? There’s an air and feel of a truman /stepford show within the shopping quality of the store that doesn’t appear to let up. Its got to be more than just plonking stuff on shelves and expecting customers to stump up that hard earned £1.
One local business owner in the area told me all businesses are struggling and chasing the same £1,
Sainsbury’s attitude appears to be a like it or lump it "bread baked with bitter pill feeds half man's hunger" attitude.
You will fall on your own shopping A Board if you carry on like this!
Without prejudice, may contain spoilers, comments, opinions or personal perception on a paying customer of about £3,000 a year for the last 38 years.”
“Bought crayfish and mango salad. The red rice and long grain rice has to go. The salad does not need uncooked crunchy rice. The salad would work fine without.”
“Having shopped at Sainsburys for over 40 years and used the Winchmore Hill store since it opened I have to say it's not a patch on what it used to be. Prices continually creep up from week to week and the standards are definitely falling. As an example, offerings of thin watery cream and fresh fruit that bear no comparison to what can now be bought for much the same price or less from Waitrose or M&S.
That said, the staff are great, the store is still used as it's convenient with easy car parking but even that attraction is fading as due to the recent traffic lights fiasco it can now take ages to get out of the car park.”
