“Shopping online I have still not received the refund for two items I did not accept as substitutions nearly two weeks ago despite phoning them and being assured I would! I tried getting a refund on line- no joy! I have now had to put a complaint in and hoping this will be acted upon. The delivery man scanned them when I returned them so no reason for process to take so long!”
“Dreadful customer service. Rotten vegetables sold to me but when I reported the problem to customer service they ignored all my emails.
Your Sainsbury's Case ID: COR-202409-15761”
“I am writing this review to express my disappointment and frustration with the service I received during my recent grocery delivery.
On 23/08/24, I had scheduled a delivery which, unfortunately, never arrived. The driver failed to deliver my shopping and did not even attempt to contact me to inform me of any issues. I had to take the initiative to call your customer service team, who assured me that the store would reach out to the driver to find out where my delivery was and get back to me.
After waiting for an hour and a half with no response, I had to call again. This time, I was informed that the driver had supposedly attempted to deliver but was unable to park due to a Tesco lorry. This explanation is particularly frustrating as I live around the corner from where Tesco lorries park, and even if there was an issue, the driver should have called me directly to resolve it.
Despite this inconvenience, I was not offered any compensation for the trouble caused. I had already paid for the delivery through my Sainsbury’s Delivery Pass, yet I had to go shopping the next morning because of the incompetence displayed by your team.
As a result of this experience, I have decided to delete my Sainsbury's account and will no longer be using your services for my weekly shopping. I strongly suggest you review your customer service procedures and consider retraining your staff to ensure that other customers do not experience the same poor level of service.
I look forward to your response and hope that you take the necessary steps to prevent such incidents in the future.”
“I am 78 yrs old, I purchased a box of Sainsburys instant mashed potatoes, I was disgusted to find it was potato flakes instead of powder, it was horrible, horrible disgusting the whole packet went in the bin. I am getting more and more dissatisfied with Sainsburys on a whole, I’ll go to Asda from now on.”
“Had a humiliating experience in Sainsbury. Shopping completed by using SmartShop scanner. Assistant told be I was to be the subject of a 'random' check -14 items - then escalated it to a full check. Started to checked the items in my freezer bag and continued to scan each item as they were emptied from the bag and place them on the floor ( a filthy floor which could contain bacteria, germs and quite possibly animal faeces and probably did) as they didn't have enough room to place them elsewhere (another trolley could have helped but that obviously didn't enter their head. Requested a manager was called and decided to film the assistant but not record her face. Another assistant looked to see what was going on - told it was a full check - and informed us the manager was too busy to attend at that time. When the bag had been emptied onto the floor the search was moved to a supervisors desk albeit cluttered thankfully it was no longer laid out on the floor. The manager arrived told me the checks were random and I wasn't allowed to film in his store. I said I shouldn't be humiliated in his store - he left. Security turned up, asked what was going on and remained whilst the search continued standing in a menacing manner. Search was completed I was then told that she had discovered that I had overcharged myself by scanning 4 of the same items instead of 3 and I had scanned a chocolate bar twice when there was only 1 ! Marvellous this lengthy process had save me £3 ... I was then told that this is the reason they carry out these checks because customers like me sometimes over scan items and they save them money. Fantastic I spend over £140 and Sainsbury find they have found an 2 errors in my favour and save me £3. They must think the public are stupid and cannot see through what is going on. I asked to see a list of the items I had scanned but they are unable to provide that as I hadn't paid for those items and the only list to be given to me is the assistant's dubious list. It was dubious in my opinion as I believe following the inconvenience, they 'rewarded' me with £3. I did contact customer services and spoke to 'R' who insisted that her name was not used who said the Area Manager would be informed and the assistant would probably have to receive further training. I don't really see how further training could help when there was a lack of common sense. I should also mention that Sainsbury claim that 'SmartShop means you'll be able to skip the checkout queues and be on your way in no time' .”
“bought taste the difference beef hash with parmentier potatoes. to be honest I threw the diced potatoes away - they were awful. Didn't even taste like potatoes and were sogey. Instead I parboiled potatoes and fried them to have instead. Good move..”
“Shocking experience at Sainsbury's Streatham Common. As usual there was only 1 till open and staff were attempting to bully people into self service. The queue was winding all the way down the aisle
Shoppers stood their ground, refusing to self serve since we don't have an employment contract with Sainsbury's and don't work for free.
A 6ft Nigerian man tried to jump the queue. An elderly lady who was obviously a cancer patient (judging by her appearance) informed him there was a queue.
Demonstrating low impulse control, he started verbally abusing her. I tried to intervene, to which he told me "f%ck you".
It was incredibly intimidating. No security staff in sight and the other staff looked the other way.
Sainsbury's clearly despises its customers. The behaviour witnessed was disgraceful. It was left to customers to comfort the lady who was shaken by the ordeal.”
“Sainsbury's own brand 750g Cottage pie purchased 30/06/2024. after being cooked and partly eaten by me, 79 year old disabled stroke patient was shocked to find a rusty extremely sharp blade. Buyers Beware. JP. Oswestry.”
“I am a regular customer there for 10 years at southside shopping center. I got a unfair ticket for parking and asked to wave it to no avail, after they started witch hunting me so I am no boycotting this overpriced supermarket, just go to Lidl at Wimbledon great customer service no problem with parking no to Celts to pay for and a great pet shop and crews near by . By by greedy Sainsbury.”
“Apart from promoting the needless suffering if God's animals through halaal slaughter, this company employs highly undesirable individuals.
A customer of 30 years' standing, I'm an older, frail person nearing the end of life. During the holocough hoax, the manager publicly humiliated me and called the somali security guard to throw me out because I'm medically exempt from wearing a muzzle.
I later searched him online to find he was named by the judge in a case of unfair dismissal. The judge said he was obstructive, malicious, and of poor character.
Further investigations into his social media presence revealed a fart fetish. I rest my case.”
“Sainsburys support the suffering of beautiful British animals for profit. They have turned against British values and now support Halal slaughter. The British Veterinary Association say non-stun slaughter, shows that animals: (google it)
feel the pain of the neck cut;
experience a delay in loss of consciousness (lasting up to 2 minutes in cattle); and
are highly likely to suffer pain, suffering, and distress during the cut and bleeding. Sainsburys should be ashamed. And you the customers should stop using there blood stained stores, Brighouse is one of many”
“I visited Sainsbury’s Preucefield Argos dept., On Friday 21 June @ app., 3 pm . My purchase was to be a 4 wheeled disabled walker £95 , I gave the assistant my e= mail address, he found the product I required on the floor computer I told him I would be paying cash , he asked me for my telephone number , I do not know my number offhand , he refused to sell me the product , he then asked the manageress if I could make the purchase she said NO. Why I asked . It’s so we can inform you when you can collect item . Your adv clearly says your pick up time will be ? So why the need for my number he had my e-mail . I WAS a regular Sainsbury’s customer shopping at Sprucefield twice or more per week . Spot customer services training dept”
“Visit Monday 8-30 no service at the tills and the kiosk would only serve me with 5 items no one in front of me or behind no queue very poor service I ask for my other items 5 next but was refused and the assistant just walked away ?”
