“Great food products and friendly staff but keep disappointing re online grocery delivery. We are shielding and this is on their delivery details for us. The drivers wear no gloves or masks and handle all the items with bare hands when taking out of crates and transferring them to our bags for life. Why?
Furthermore their pickers use no common sense when substituting items. We ordered for today 4 x 1kg of easy peelers=4kgs. They delivered 1 x 600g of string bag instead of the equivalent of say 7x 600g bags. They always stock lots of easy peelers . Don't they want to sell them?”
“I purchased some home goods , towels , bath towels. And stationary . Came to over £95 . However on getting home I looked at my receipt, and the bath towels hadn’t been discounted at point of sale as advertised. I called customer service to explain, only to be constantly interrupted, by someone who quite obviously hasn’t the training/ customer service skills to answer any complaints whatsoever. Didn’t care , not interested wanted to fob me off and she put the phone down on me !! Great , shall i shop at Tescos??? Very disappointed Sainsburys!!”
“Terrible after 5 shops in row , summer 2020, never again !.all food expires within 48 hours !! If your lucky a week , terrible. Order houmous x2, mango.and.cheese onion rolls all.expired next day?. Pototoes sack x2 expired in 48 hours ,steaks and.chicken in 48 hours. Refund policy very difficult to find / access on line and after 4 times in a row they stopped refunding ???! And when asked to refynd it to card they dont !they provide voychers so you have to shop there again, well I wont be. This has happened to several of my colleagues and friends who have all advised me to follow there lead and shop elsewhere , i shall! and wont reccomed the? to anyone, awful service. And beware!!! of their car insurance.**** When you call it a company in spain !!!linked to a "dodgy car accident claims company" that calls you contantly re accidents you have never had ?!”
“You might think you are clever making sure I can't get on your home delivery website, but when all this is over I most certainly will never enter one of your stores again. After about 40 years of shopping at sainsbury.”
“I am really shocked that sainsburys Lordshill are letting people in with no masks on,it's the law,l have been shopping there the last 3 weeks,each week l have been,there has been people not wearing masks or face shields,there was a man women and child no masks walking around touching the yogurts she must have picked up about 20 different ones and put them back,you should have a notice up out side saying no face coverings no shop,even your sercurity man and women do not wear nothing,if you have breathing problems then wear a face shield,sainsburys should be looking after there staff and customers,no one is exempt from getting this virus,l wear a mask and face shield to protect other people,l exspect the same for me,it's a pity sainsburys couldn't follow Tesco,if nothing is done about this l will have to take this higher up,you have messages on over your speakers telling to be mindful of other people,what a load of bull that is absolutely disgusting ,l feel like putting all over social media ,not to shop at sainsburys if you don't want to catch this deadly virus”
“No delivery or notification on appt o say would not be delivered. Went to pick up order, order not working. Awful service sainsburys! Using other supermarket.”
“No delivery or notification on appto say would not be delivered. Went to pick up order, order not working. Awful service sainsburys! Using other supermarket.”
“We had a home delivery last night and we had a very nice delivery driver both for help and politeness 99% of my order was what I asked for, Tony was exceptional.and made it such a good experience,
It isn't always 100% but we're all quick to complain but when service is that good it deserves a mention tooPam”
“Certainly not happy with the recent quality of Sainsbury's fruit and veg. Bananas and Oranges were a disgrace as was an Iceberg Lettuce. This has happened several times.
However, even throughout the lockdown their delivery has been reasonably good but a lot of trouble getting items we had ordered.”
“I placed an online order and sainburys didn’t have the items I wanted so sent substitutes costing almost 3 TIMES as much as the items I actually needed. On top of that they still charged me £7 for delivery despite the order now costing over £50 (due to their non-wanted, overpriced extras). Contacted them for a refund, was refused because I accepted the delivery - I’ve never heard such nonsense in my life! I will never order from them again or shop in their stores, disgraceful customer service & dishonest behaviour! They didn’t even send me an amended invoice, I had to work out the price differences myself & only realised then that they still charged me for postage too!”
“Went in store to click and collect from argos.
Thought while I was in store I would pick up some NES cafe coffee and some milk.
The size jar of coffee I wanted was priced at £7.00 which is TWO pounds more expensive than Asda and Tesco .
A few pence would have been ok but £2.00 rip off .Went to Asda so the 6 pints of milk was free with the difference .
Take a look at your prices.”
“When l order a newspaper with my delivery, it is a 50/50 chance that it will be delivered, despite leaving the delivery time until lunchtime.
Can this be addressed?”
“I ordered 1 packet of sushi rice as part of my online shop and Sainsbury's sent me 10 packets of nori seaweed as a substitution - and charged me £20+ for the privilege. Pretty racist substitution, why not just send me 1 bag of different rice?
They issued me an online coupon for their site, which didn't go through when I placed an order. I rang customer services and they told me that "it happens and vouchers disappear sometimes" and reissued me with another coupon. Frankly I just want a refund of the money they stole from me but apparently their "subs policy doesn't allow".”
“I had a sainsbury order for online delivery 26th july 2020 at 9pm which they cancelled at 4pm via email so I had no way of going to get my order. They re-booked for 27th at 10-11pm slot as that was all they had left. I waited up till 12pm and no order arrived. I called but they were closed, no email and no call. I have 2 young children. This has to be the worst ever service provided. They do not care about people the service and communication is appalling. They said it was a driver issue late at evening, now unless he took the truck home they would have known about this! So why not call me. Money was taken from my account and showed online as delivered.”
“Never, ever shop online with Sainsbury's.
Firstly they missed out 2 items from my home delivery without telling me or offering a substitute (clearly 4pts of milk and some Greek yogurt are tough to find subs for), despite emailing in the morning saying everything was in stock.
I decided to do an online refund claim to save me calling them. I asked for the cash back because a voucher is useless if I don't intend on using them again. It then says they have to call you back to do it over the phone rather than putting it back onto the card you paid with.
Fine. However 4 days later I get an email with a voucher code on it. I therefore have to call them up and spend 12 minutes on hold to get through to someone called Nadia who takes my details but can't actually help. She says she'll transfer me to the refund team but then manages to cut me off!
I then have to call again (15mins on hold) and finally speak to someone else and then get transfered to the refund person (a short additional hold) who finally took my details and I'll get my money in 3-5 days, at least a week after they took it wrongfully in the first place.
Never will I use Sainsbury's delivery again.”
“Sainbury’s Ashton. Older folks pushing trolleys in car park and stocking shelves and younger ones on tills and unable to calculate correct change. Something is wrong with that picture.”
“Absolutely useless online service. Don't bother trying to order anything "on offer" as your order will be cancelled the day after you have waited in all day for the delivery (on 2 separate occasions in this case).
Customer services simply not interested and kept parroting the standard line of "its in the terms of service that your order can be cancelled".
Get your IT system sorted out so it is "live" and will not allow customers to order products they have no chance of getting. Very very poor - you have been warned.”
