“In Grimsby store staff are excellent. Gentleman says hello as you walk in and it is a good gesture. Not always there but most of the time. Staff on the tills friendly and as for the cafe staff are really good as well. Very hygienic and trolleys inside the shop already been cleaned but still supply sterilizer for trolley and baskets handles as well as hands. A couple of niggles..it is bad that they expect you to buy one of their bags for veg ( mesh type bag ) so I put them loose in the trolley or basket. When it came to brussel sprouts it was a bit of a problem as you cannot price them seperately and holes in trolley and basket ( nuisance ..lol ) so I grabbed a brown bag and it said mushrooms on it so I got told off at the till...( always one grumpy member of staff, she weighed them just the same ) I nearly " rolled over " laughing even though she was serious. A big niggle is tht they have stopped doing two different flavours of soup..used to be one for vegetarians and another for non vegetarians..very popular in the past”
“Not even want to give a start. Worst delivery experience ever. Diver said he cannot find the way so he left. The call center, the store and the driver were keep telling me to wait saying that the driver is coming. I waited from 4to 9pm and finally call them again. They told me the diver cannot find the way ????? Waste my time. You need a new driver with google map’”
“I was in Hastings sainsburys today in the cheque only to see that they had opened 3 tills only, this was done to force customers to use self scan or smart shop.
They are trying to use less staff and eventually let people go as they won’t be needed.
For the sake of money to get rid of people.
If Mr Sainsbury’s was still alive, he would be dismayed as he’s loving family business has been turned upside down & inside out for the sake of money.”
“I recently had a home delivery and never again will I use this service.
My frozen food had defrosted and had to be thrown away, flowers I bought died the next day. All my paid for items were just thrown into the container they deliver in!!
Never again will I use Sainsbury’s Home Delivery because I don’t like throwing my money away.”
“On holiday we all ways use sainsburys yesterday we were waiting to be served at a till one of your workers went to go on the till next to us the next thing one of her colleagues told her to go and cover the self check outs to our amazement the girl casually walked to the next tills but she was still holding bottle of water in one hand and using her phone in the other hand but was never told to put the phone away we could not believe our eyes or ears that first of all she was on the shop floor with the phone and second of all not told to put the phone away we did not realise your company policy allowed this to go on but we no why there is such long time getting served sorry but we think this is disgusting”
“want to compliant a till cashier lady at CHADDESDEN Derby, time 13:20-13.30pm 10/Aug/2021 . Her name Debbie who only talking with her friend at the till while her friend checking out, she should control every single customer checkout time. but she only talking about their life their stories.......I have wait for a long time but they still keeping share their life stories....If they want to talk , they should go to the coffee shop sit and talk. Very disappoint Sainsburys have this kind of staff , same as old fashion cashier Morrisons .”
“I went in Sainsburys in Scarborough to buy a bottle of my grandads fave Captain Morgan rum as it would have been his birthday today, unfortunately there wasn't any on the shelves.
Despite being extremely busy Graham went out the back to find me a bottle when infact he could have said there wasn't any.
10/10 for customer service”
“I ordered ready made party food more than 2 week before, it took forever because the website crashed four times at the last payment stage and wiped the order. I had a payment received invoice and 3 confirmation emails to say it was booked and will be ready for collection on the. When I collected the food quite a bit of food trays were missing ( no prior warning) and the sandwich's and mini tarts were not very tasty; so much for taste the difference ! pretty poor for a giant multi million turn over company.”
“New "local" opened at York station this week. Bought 2 pints semi skimmed milk today 7 August. 95p price ok but "use by" date of 9 August not acceptable. This has to be used BEFORE milk already open in my fridge.”
“Shopping online here is so easy- prices are excellent and so is the service. And now, after pulling out of advertising on GB news, I like it more than ever! Thank you Sainsbury's!”
“Sainsbury’s delivery service, at least in the Pinner (Middlesex) area, is just terrible. Each time I place an order online, a number of items of my order would be unavailable for delivery at last moment. In last two cases, 9 and 7 items of my order were not delivered. This creates a lot of problems, as each time I have yo visit their local store to buy missing items. What is interesting these missing items are always available in the store. Which raises the question whether Sainsbury’s is interested itself in this way to sell its product. It looks like they don’t much care about this sphere of their business.”
“I want to thank Jeremy the friendly driver who delivers to an elderly friend in Ingleton; she is not very mobile, and he is unfailingly cheerful and understanding, patiently helping her unload from the trays into a box as requested, never rushing her and carefully explaining any substitutions if they occur. Well done!”
“I normally have my groceries delivered on a Tuesday afternoon when possible. Received my delivery earlier today and was so grateful that the driver was the same gentleman who bought my groceries last week. Normally the customer is left to pack all the items they ordered themselves and as quickly as possible which can be difficult for elderly and disabled adults. However LUKE MAC who delivered to my address again today is not only a very polite and friendly driver but also is more than happy to help pack the shopping which is super helpful (I only have full use of one arm due to having my left shoulder surgically fused years ago) and he has been the only driver since March 2020 who has offered this service with a huge friendly smile 😁. Good job LUKE MAC your kindness is very much appreciated. The only reason I gave 4 stars is purely due to the lack of help from other delivery drivers!!
EASTBOURNE, EAST SUSSEX.”
“My order never arrived which was a large order of around £129. I phoned customer services one hour after they were supposed to deliver my groceries and i was told they'd look into it. First they came back saying the order was marked as "delivered" but seeing as i hadn't received it they contacted the local store and found out one of the drivers had confirmed Covid and they couldn't get another van.
I was advised wait for a phone call tomorrow to arrange redelivery and my order was marked as "delivered" therefore i was asking, will they actually call me then?
Nobody ever phoned so i phoned them a second time to be told the local store will get in touch.
When they finally did, they said they had no booking slots for my redelivery. And that because it was marked as delivered they couldn't refund me, only do a manual refund and assured me they'd do it that day.
They didn't. Eventually a woman from customer services phoned 3 days later to refund my card.
Typical Sainsburys attitude, they sounded as if i should be grateful and were doing me a favour, to offer to refund my money back. They offered nothing to apologise or compensate for the inconvenience.
What upset me was the fact they didn't bother to notify me that my groceries would not be arriving. I was up all night waiting and also starving. There's also the fact i had to chase it up myself multiple times in order to get anything done. I'm sure if i hadn't they would have pocketed my £129 without another word. Why mark it as delivered, as it jeopardises customers that genuinely haven't received their orders.
When i did another order i regretted it because there were 11 substitutions of food not remotely close to what I'd ordered, one item 3 times the price, i returned these. Having celiac disease i ordered gluten free noodles, these were subbed for noodles packed with gluten.
I ended up with sandwich fillers without the gluten free bread and crackers which is pointless i felt genuinely fed up by this point. Not the first time they've done this.
The cherries i ordered were growing thick green mould and all of the fresh was going off the very same day or shortly.
Yes Sainsburys I've had enough of this treatment. Offloading food ready to be thrown out with the short dates, to your loyal long suffering online customers.
I did complain to Sainsburys and provide evidence with photographs of this as I'd really had enough.
Other aspects of Sainsburys have been acceptable or good.
However with Sainsburys i wouldn't buy anything fresh online as the same thing always happens not only is it disappointing it's such a waste of my money. Time consuming to sort out
Extremely inconvenient/ recently abysmal to order from.”
“My delivery driver was lovely so polite explained about the substitution,he couldn’t have been more lovely a total credit to the company 😊tony from Heaton”
“Terrible delivery service. They cancelled a couple of hours before delivery via email but then told me they had still taken my money. No food delivery and still no sign of a refund 5 days later.”
“I ordered from Sainsburys online for the first time while I was isolating. I don't normally shop with Sainsburys, I just grabbed the only available online food delivery available in my area as I was unable to go out to the supermarket. I didn't have high expectations (I just wanted something to eat!) but I have to say the experience was brilliant. The quality of the fresh fruit and vegetables was outstanding - everything had a long expiry date on it and was exactly the sort of thing I'd have chosen myself if I'd gone into a store. There were one or two substitutions but I've come to expect this on an online shop - and they were all things I could use (nothing random as I've had from other shops). I was really pleased with the experience and I will order again. (Plus the delivery was on time and from a friendly driver!)”
“Thought i'd give Sainsbury's a try this week as they have things on my list Tesco does not. Bollinger champagne was on offer I noticed so ordered a bottle for Christmas, was not told my Bollinger was unavailable at the door so my husband accepted the Laurant Perrier which was sent.Not happy I began to look into things, yes an email had been sent to me but being new to Sainsbury's I didn't realise the delivery driver wouldn't advise on this as they do from Tesco.
Not only did I not get the champagne I ordered but it was still showing online as available but not on offer.The Laurant Perrier they sent was full price and differed in value by just £5 from the Bollinger.However after looking online again I noticed the Laurant Perrier was also on offer that evening and £10 cheaper. So not only did I not get my Bollinger but had been charged the full price too for an inferior product.
All my fault apparently for allowing a substitution, not theirs for running out of stock just when they were picking my champagne, or just before the other champagne was going on special offer.
No I didn't believe it either, I can smell a rat too.
Was seriously thinking of changing from Tesco's but at least they honour their special offers, so I will be staying.”
“******DO NOT ORDER FROM 'FOOD TO ORDER' - WE HAD A FAMILY GATHERING FOR A REUNION AFTER COVID. ON COLLECTION THEY JUST SHRUGGED THEIR SHOULDERS WHEN HALF OF THE ORDER WASN'T THERE.
PLEASE DON'T ORDER ANYTHING FOR A PARTY....YOU WILL BE SO DISAPPOINTED...”
“Sainsbury’s use too be a really perfect experience going into there stores but in last day 10 years it’s gone right down in all area’s especially customer service and management. I’m a loyal customer for over a long period and lm going else where for my food. The items are sub standard and do not have a long shelf life. Staff are not covered on till positions when store is busy very long queues it’s unacceptable. Other stores don’t suffer this even when quiet they seem to manage on having at least 4 till positions open even when store is quiet. That way it can only work. I have now taken my custom elsewhere”
