“As ever there where no wine boxes .this was 8.15 am and the 25% of six bottles offer was on ,in the next lane was a manager and two assistances I ask the manager about the wine boxes and one of his juniors butted in and gave me some very odd facts about not knowing when offers were on etc . Sainsbury's will never improve there service if they don't listen upper management need feed back from the staff and managers but instead they have shut the door on that and also have lost £12000 trade that I used to give them .”
“Exeter Sainsburys
Although the Staff are always nice the shop is an awful place to visit. I have had numerous occasions where scraggy bit of meat are covered by a label and the lean bits on display. It a regular problem so I never buy meat there now.
Recently on my last 6 visits there are no small trolley available and as I am disabled I am not able to go and collect one from the outer car park. I usually visit about 6.30 but there is hardly anything I want left on the shelves - even bottled water and beer, I can understand fresh produce selling out but not those items. Then worst of all the checkout - generally just 2 manned checkouts, 10 closed and huge queues. I am never going there again and will shop at my favourite shop Marks and Spencer and take my advice and do the same. It cheaper in the long run because you can eat it all and no bit ordeal with checkouts.”
“Appalling customer service
I have recently moved and am now half an hours drive from the store so have done 2 online shops. The first was ok but there were quite a few substitutes. This week the delivery was due the evening before my guests were due. They failed to deliver any of the frozen food and the fresh berries were all “use by” the next day. This was annoying but wouldn’t have mattered if customer service had dealt with it properly. I waited over 30 minutes to speak to someone who then assured me the frozen products would be delivered “first thing” the next morning. I got up early but nothing arrived. I phoned again at 10am and was assured they would be delivered between 6pm and 7pm. In fact they arrived at 5.45pm. In the meantime I had emailed Sainsbury’s but have still not had any reply from them. As a long time loyal Sainsbury’s shopper and shareholder I am wondering what is going on with them at Management level. They seem to have forgotten that they need customers in order to succeed and they are currently losing them.”
“They have certainly taken a slide in the last 12 months. The shelves during the week are not restocked leaving large spaces everywhere through the store. The goods are not cheap and the prices fluctuate weekly. £1.60 one week, the next £1.00 as an example in the biscuit section and this seems to happen every other week [they must think you are an idiot]. Items that I enjoy are suddenly removed presumably because they don't sell well [whatever happened to spotted dick pudding in the frozen section to name but one item]. The till girls have been replaced to a large extent by the introduction of the scanner system. So they are forcing you into using the scanner by creating large queues on the normal check out. The scanner puts the onus onto the customer into getting everything right which makes you feel like you are going through customs. It is so easy to inadvertently put something into your bag forgetting to scan it. It is noticeable in my local shop [pepper hill, kent] that the car park is becoming emptier each week you go there. I cannot recall how long I have shopped at Sainsbury's, it must be 30 to 40 years if not more and I guess it's time to say goodbye.”
“You have changed your oat and sultana cookies. They should no longer have oat in the name they are an over sweet sultana cookie that has an unpleasant after taste. The silver lining is they will no longer be bought and this will help to keep in check me ever expanding waistline.”
“What a joke, Shopping online is a bad idea, they will send you everything that expires the same day of the delivery. Even the fruit is on its last legs. I will never shop at Sainsbury's”
“Online shop delivery included a substitution item that I rejected, a simple process according to receipt paperwork and I should expect a refund within 5 working days, this hasn't happened and the telephone support line is impossible to get through on. Only £3 but as a matter of principal going to keep trying and see just how long this takes, 11 days in and counting.”
“I have been a victim of racism at a Sainsbury's supermarket when they refused to sell to me an energy drink and they demanded that I go under additional checks than British people to prove I am older than 16 years old when I am 30. I witnessed 18 year olds British people buying energy drinks, in front of me without being challenged to show their I.D.. The problem was one particular staff that demanded to see my passport to sell anything despite there was NO SIGN "CHALLENGE 25" ON ANY OF THE ENERGY DRINK SECTIONS. I didn't know that you now have IMMIGRATION CONTROL DUTIES AND SECRET AGENTS IN STORE. When I raised my concerns with the manager on duty showing evidence about everything I stated, I was treated like a criminal having guards approaching in an attempt to intimidate me despite I was calm. In the midst of this chaos, an African young lady approached me showing support about what was happening, understanding I have been a victim of Racism. I contacted Sainsbury's through every means possible, more than 7-8 times and they keep on ignoring me. Do you really think I am not going to stand up for my human rights? For Goodness' sake, I have evidence for everything I am saying and if you keep on supporting your staff's racist tendencies and misleading customers, the WHOLE UK needs to know.”
“Customer service is taking a terrible nosedive. Its not the staff that are at fault here. Checkouts seem to be being phased out & the checkouts that remain are slow. There is a new scan thing that i will not be using thank you. The last thing i want is to set off a bleeper & then have security checking through my items. Sainsbury this is why Aldi beat you time & time again. Take a tip & see how the checkouts work there”
“Poor costumer service. Shopping online is a bad idea particularly if you do it for the week, they will send you everything that expires the same day of the delivery. Bye Sainsbury's, hi Waitrose.”
“Like the shops. Customer service is generally acceptable, given that I have to shop at some of the busiest times. Their website is just infuriatingly time-consuming to use. You hover the cursor over the drop down groceries list to open it, it opens, you move down the list, it disappears. You click on the arrow. Nothing happens. You try hovering over the arrow again. Nothing happens. Clearly there's a basic technical glitch going on which needs to be fixed.”
“sainsbury have everything you need, you can take your clothes to dry cleaning and your shoes to the shoes making while shopping; and the prices is just right.”
“Sainsbury treats its customers in Scotland very poorly and unfairly compared to those in the rest of the UK. It is not just the Scottish law imposing minimum pricing though. It is Sainsbury excluding purchase of Alcohol from vouchers / gift cards when by law it is only the voucher may not bring price below the minimum price which for most champagne/spirots good wines wouldn't matter. Plus it seems it charges for alcohol online and when you go to collect says we couldn't count and so haven't saved your wine but we'll give you a refund in 5-7 days? When you complain or write a review on their website they don't answer your complaint or publish your review.”
“I can honestly say the experience of shopping with Sainsbury has taken a real nosedive recently. We have shopped with them over many years and had no complaint until recently, and can now testify to three bad experiences. Normally my wife shops instore for groceries, but as we have a touring caravan, time sometimes makes it more expedient to shop online for delivery to be delivered the day before we travel. In theory this should give us fresher goods. The previous time we did this, we found that many of the items were of short date, and having had a late night delivery were unable to do much about it. A few weeks later, my elderly mother had three items in her shopping delivery that were actually out of date. Today, we have had a delivery with tomorrows sell by date on two items, the day after on two more items which would normally have a few weeks on them, and a further two items containing a meat product where the sealed packaging was ripped and open to the air.
One can only surmise that there is a policy to get rid of items with short sell by dates with online shoppers, some of whom wont bother to contest it. However, poor as this transaction was, the problem really came, when, after politely ringing the store I had the phone put down on me. Contacting the central online number, I was told that they would arrange redelivery of the said items, only to receive a call saying that the store manager wouldnt accept this resolution. After organizing a refund for the items, I then proceeded to highlight my complaints and address the policy of out of date or close to expiry products and quite frankly, the operators attitude was little short of a disgrace. Sainsburys pride themselves on being supposedley one of the more up-market supermarkets, but we can honestly say they are going downhill fast, and as a family, we will never shop with them again. I accept that mistakes happen, but the true marque of a company is by how mistakes are sorted out. Sainsburys no longer appear to care about the individual customer and exhibit an attitude that they do us all a favour by allowing us to shop there. We will of course be going elsewhere in the future.”
“Sending a full weeks shop with only 2 days shelf life on everything including items like potatoes and then saying you will only refund on a 1 day shelf life is a pretty disgusting way to treat your customers. We have shopped with Tesco and Ocado home delivery and never experienced this problem. It’s the last time we will be shopping at Sainsbury’s which was once a great supermarket. What happened!!”
“Refrigeration is not up to compliance... products that need to be returned as dangerous (meat). Sainsbury brand Brine tuna with NO brine in the SEALED can. You have completely lost all sense of "quality of service". I am sitting here with cramps until the GP is open.”
“Terrible experience, absolute w**k, take your money then text you to say that a load of your items are not available (3days after ordering) then an hour before delivery cancel and say it will take 3-5 days to refund! AVOID!”
“I am shocked at your constant price increase on items since Easter
Most items for £1 are £1.25. cakes and bread all £1.20 and 1 litre coke £1.60 Iceland sell for £1.45 and tesco £1.25. it's like with more self service less staff you should deliver cheap deals to customer.”
“Since cutting staff drastically at Bitterne branch, staff are demoralised, over worked and constantly struggle to keep the shelves stocked. Management obviously aren’t concerned as this has been the case for some time. I, like many l know, now shop in different places as we can’t rely on Sainsbury’s like we used to. Now with Argos going into stores, even more lines will be lost. With profits falling, stores are going from bad to worse.”
