“I love sainsburys always tidy and colourful, easy to find everything and staff are always happy to help. Great products great store.
sophietaylor2016@hotmail.com”
“Great store for veggie food and always a bit calmer than Tescos. The only thing I can't stand is all the bits of paper they give you at the checkout when you pay, vouchers for this, promotions for that. Not very green and a pain to rifle through when you're at the till next time seeing if any are in date etc. Bin the paper! It's awful”
“C'mon Sainsburys sort it out.
I'm on my 5th complaint regarding your pickers putting items from fruit and veg to dairy in bags with RAW meat. Your staff training clearly needs looking at.
I have small children, who I don't particularly want to give food poisoning too and your constant bribes of £10 vouchers don't clear up the fact, your staff are repeating the same old mistakes WEEKLY.”
“We purchased a varied number of meat and fish products and were informed that we had to pay the carrier bag charges for each one supplied. When questioned the supervisor confirmed this. We had a few days earlier bought meat from a different Sainsbury's store with the bags provided free of charge. This is not the first adverse comment in customer reviews as most people are aware of the guidance issued by the Government that provides for exemptions to the charges for bags used for products that should not be mixed. Quite simply this creates a cross contamination risk which is why high risk items are exempt. As for our purchase a poorly wrapped joint of meat leaked into my "bag for life" also purchased from Sainsbury's which had to be disposed of; more waste! Of course the Government did not place a ban on retailers charging for bags so Sainsbury's are not doing anything illegal but it is questionable and in my view immoral. The Company should also have conformity across their outlets and not have different policies resulting in confusion. We will not be buying meat or fish products from Sainsbury.s The message should be" if the Government exempted these charges for the safety of consumers why do Sainsbury's consider it necessary to ignore the advice and increase the health risk to customers or charge them for a service that they should be providing free of charge i.e. safe wrapping of high risk foods." Note Morrison's wrap and bag these products for free. Guess where we will be shopping?”
“My sainsburys local in west drayton stocks a nice variety of goods staff are friendly but the only problems I have had been experiencing recently is having to wait a long time to be served in the morning never seems to be enough staff around”
“Sainsbury's Home Delivery, great concept. But if only they could follow through on the promise.
I'm a regular online shopper, but my most recent online order with Sainsbury will be my last order with Sainsbury.
Apparently, the more you order, the more you frustrate the delivery guys. And Damn you to starve in Hell if you happen to live above the first floor in a building without a lift. Sainsbury's policy is to deliver to the first floor max. It's up to you to manage the rest. (This policy meshes especially well with bagless delivery.)
Call me a demanding customer, but when I order (on average) £100-125 of groceries at a time, I don't think its too much to expect home delivery to mean my doorstep, not my downstairs neighbor's doorstep. On top of this, I usually tip the delivery person too.
Note to Sainsbury; Know your market. London is full of affluent neighbourhoods of 2-3 storey building and the majority of them do not have lifts.
Ocado, on the other hand, is happy to deliver right to your door. They have all my business from now on.”
“I'd like to say a massive thank you to one of your staff members on the self checkouts at your Clapham Common branch. She helped me deal with an annoying customer who kept looking over my shoulder at what I was doing and asking questions about my shopping.
The man was aggressive towards her whilst she tried to be calm. I'd like to thank her in person but sadly I don't live around the area to do so.
Thank You”
“I swapped from Tesco to Sainsburys about 3 months ago, after using Tesco for about 3 years, due to product freshness. However I am very disappointed with Sainsburys home delivery, as they have let me down / been late etc more times in 3 months than Tesco did in 3 years.
My shopping ordered for delivery yesterday, was finally delivered today, and all the fresh meat and poultry goes out of date tomorrow - not satisfactory.
Customer services are pleasant enough and refunded the short date products, but the whole point of online shopping is because i don't have time to go to the supermarket, this is more about the inconvenience than the money.
Hey Ho Its off to Ocado I Go.........”
“VERY POOR EXCHANGE/RETURN POLICY.
STAFF AT THE CUSTOMER SERVICE VERY MOODY AND NO EFFORT TOWARDS CUSTOMER SERVICE.
IF YOU BUY A CERTAIN ITEM FROM ONE STORE YOU HAVE TO GO BACK TO THE SAME STORE TO DO SO.
STORE STAFF RUN CUSTOMERS AROUND FOR A SILLY POLICY
WILL ADVISE NOT TO BUY ELECTRONICS UNLESS YOU WANT TO GO BACK TO THE SAME STORE WHERE BOUGHT
Customer service don't even deserve any stars”
“I wouldike to congratulate sainsburys on there beatiful food over the Christmas period 2015. There chocolate baubbles taste the difference were to die for,there cooked ham delicious the staff were all helpful. I had the worst Christmas dinner out and came home and made my own
..with your pork crackling joint very fresh veg and desert food lovely and we'll done to you with such wonderful fare this year congratulations your my best and favorite store and genuine sale items on boxing day too you have managed to fill my freezer with the best produce ever thank you”
“Ordered Christmas shopping online for the first time using Sainsburys Castle Vale pick up service. The actual collection in store was prompt and friendly with no waiting. The food was excellent would certainly use this again.
Well done Sainsburys you made Christmas special.”
“refused carrier bag after buying raw turkey
Refused a FREE plastic bag at EASTLEIGH Sainsburys after purchasing a large expensive turkey crown, the shop assistant told me I had to pay 5p, but i thought raw food was exempt from the 5p charge, so after paying for the item i returned it to a basket to collect my prescription from the in-house pharmacy, she then informed the security guard present to follow me around the shop, so now they where treating me like a criminal as well! I will be making a complaint to head office about the lady assistant involved however she didn't have her name badge on either which is also a requirement I believe, terrible service and extremely rude assistant! WON'T BE SHOPPING THERE AGAIN!!!!!!”
“Today, 7:45pm I went into sainsbury's to purchase an apple, yoghurt and cucumber. As I was leaving the store the security guard was acting a bit odd. As I walked into the car park, the security guard came after me and asked me if I had purchased anything. I asked why? I was curious as to why he felt the need to come after me in the car park. He said the alarm had gone off. I did not hear an alarm and there were other customers leaving at the same time as me.
He asked to see my bag, I refused to do this in the car park, so I walked back into the store and requested to see the manager. As i walked back in, I showed him that I was not causing any alarms to go off by walking through the alarms at least 4 times. But they were not still having it. I was asked to go into the back and I was to be searched. I was horrified. I felt like people were invading my privacy and that they were just allowed to search me for no reason. I told the manager that this had ruined my day. His reply was "your day will be more ruined if you don't have a receipt'. I felt so violated, felt accused and judged of something that I was not. After the search was carried out, they let me go. As I left I said I wouldn't be shopping at Sainsbury's again. The manager replied 'thats your choice'. I didn't even get an apology. i left crying.
I worked at Sainburys when I was a teenager and have shopped at Sainsbury’s for as long as I can remember. I’m so upset.”
“Went into my local Pontypridd branch other than the security guard by way out place was sed no one on tills one girl on selfe servis asked here do you sell ratatouille with a reply wats that realy so walked around for help but at 7.45 place was empty no one to ask got in my car drove five mins down road to Tesco place packed loads help immediately found what I wanted grate stuff Sainsbury you need to at least employ staff apaling ten minute walking around to get help there was no one to assist thank goodness lidle is now open should been asdas not just for prices but to at least have some body working with a brain will be bypassing Sainsbury often verry disappointed Pontypridd man.????”
“I visit the Bromley store regularly on a Friday early evening and so far every time there are very low stocked shelves, the bananas especially are always in a unedible state, vegetables are dreadful and some fruits mainly berries are nowhere to be found. In your infinite wisdom you change things around which makes it extremely difficult to find what you want and for my 94 year old mother extremely distressing. At the till she was sure that her bottle of milk was leaking as there was milk on the belt but instead of changing it the girl insisted that it was condensation or another one on the shelf that had been leaking on hers. When she got home the milk had leaked all over her stuff and a puddle of milk at the bottom of the bag. I am appalled at the state of this shop and although I have complained to the manager before nothing seems to change.”
“The quality of fruits and vegetables are very bad e.g. Tomatoes that still look fresh while they're over a month out of date and I felt a scent of chemicals from pineapple that escaped in few secs...why so much chemicals? Vegetables should be healthy !”
“Discriminated against because I was disabled by a member of staff. When I asked to speak to a manager he agreed with my point, went to speak with the co-worker, then came back and seemed to have switched sides of the fence. I was outraged, and offered a free cup of coffee as an apology for what I experienced. I'll never be shopping, eating, or even browsing there again. They claimed that because I was disabled I had to show ID to collect my click and collect order, even though the order only contained food items and no age restricted items. I had taken my payment card only as proof of identity, as I can't drive due my disability so have no licence and am not allowed to travel so have no passport. When I checked their terms and conditions when I got home, I was right, and a payment card should have been sufficient. Doesn't matter who you speak to at the company, they just back up each others lies. I don't like dishonesty, and this company stinks of it. Avoid shopping here like the plague, possibly one of the worst experiences of my life.”
“I shop in Chiswick High Road for years and only one manger was very friendly helpful and also smiling I found that the staff are quite rude and mangers this lady has now left to manger hayes which I am very disappointed there's nothing on selfs for days its as if they cant be ask to work yet this lady that has been moved also working hard on shop floor I never see that in others in all the years I have shopped there please bring her back her name is jernata not sure if spelt right”
